Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Every B2C marketer needs to know about contextual commerce. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Kissmetrics

MARCH 23, 2018

When it comes to e-commerce marketplace dominance, Amazon is at the top of the food chain. Use customer data to inform your business. Amazon collects data on every single customer of their 300 million customers. Kindle book recommendations based on data from Goodreads. online retail sales.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

lateshipment

MARCH 25, 2025

In todays e-commerce-driven world, the journey from I need this to Finally, its mine! In this article, we break down what makes the elusive online shopping journey, why it’s important, and the challenges e-commerce businesses need to guard against. is anything but simple. What is the Shipping Journey?

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Optimizely

OCTOBER 23, 2019

Marketers who use loyalty programs to create happy and loyal customers need to be able to integrate these programs into their customer data and marketing campaigns on a regular basis. E-Commerce Marketing Specialist. The post Integrating Customer Loyalty with Yotpo and Zaius appeared first on Zaius.

Customer Loyalty 30

Customer Loyalty Customer eCommerce Marketing eCommerce 30

lateshipment

MARCH 15, 2025

Key Elements of a Positive Post-Purchase Experience Here are the critical elements of a positive purchase experience: Streamlined Order Fulfillment and Delivery Customers appreciate it when you value their time and display sincerity in ensuring their interaction with your e-commerce platform is nothing short or buttery smooth.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. The key to wielding big data in such a way as to make it work for you demands you focus on two things: Your circle of competence. In other words, it can help you build a data-driven ecommerce business.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

BigCommerce

JUNE 22, 2017

In ecommerce, it means this: You don’t have to outsell your competition today. If you do that, if you can earn more sales, more loyalty and more market share each day after the next –– you will win. Unlike the hare, though, ecommerce business don’t have a physical road on which to gauge their progress –– or note their missteps.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Simplify Returns and Transfers: If a product is out of stock at one location, a centralized system can facilitate inter-store transfers or online fulfillment, ensuring a seamless customer experience. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

lateshipment

APRIL 23, 2023

My perception of building an e-commerce brand looks fun. All you need is to create a specialized domain with your brand name, work with different teams like marketing, sales, and customer experience to understand how you can further attract customers, sell not just products but something that brings out your own identity, etc.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

lateshipment

FEBRUARY 1, 2025

For an e-commerce business, managing product returns can feel like trying to herd catschallenging and, at times, downright chaotic. In other words, an unoptimized, frustrating returns experience = no repeat customers and diminished revenue. Key Benefits Offers a centralized returns data dashboard and dataset exports.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

Just like how the Super Bowl is a day for sports enthusiasts or the re-release of a famous franchise movie is a treat for the fans, Black Friday and Cyber Monday (BFCM) is a tailor-made event for e-commerce businesses to boost revenue, attract new customers, and build brand loyalty.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Retail TouchPoints

FEBRUARY 18, 2022

The past two years have seen a rapid evolution of retailers’ digital operations, and perhaps more importantly led to a dramatic shift in the role that ecommerce plays in the overall shopping experience. We’ve always talked about shipping costs being high if you’re running a successful ecommerce site, but it’s more than that.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

DECEMBER 15, 2022

The convenience retailer and pizza chain’s partnership with Salesforce helped it consolidate fragmented technologies and automate its personalization strategy, allowing Casey’s to send 200 million personalized communications every month with messaging tailored to each customer’s purchasing history. 6 billion engagements captured.

Mobile 297

Mobile Arts Customer Loyalty Customer Data 297

Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. Return Policy Abuse Returning items can be a logistical disaster and cost burden for ecommerce businesses.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Groove

JUNE 16, 2023

With new online merchants popping up every day, you should be looking to maximize the success of your eCommerce website in every way possible. If you are, you've found the experts with over 15 years of experience in helping online merchants design, build, and grow their eCommerce websites.

Merchant Services 313

Merchant Services Payment Services eCommerce Shipping Costs 313

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail Subscription 110

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. That latter reason had me asking these crazy smart, crazy successful folks what was on the horizon for ecommerce in 2018. Because a lot happens in a year within retail and ecommerce.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Optimizely

MARCH 25, 2019

Zam is a data science-powered marketing assistant that lives inside the Zaius B2C CRM platform. Zam is constantly analyzing all of your customer data and serving up predictive and prescriptive insights that — with one click — you use to interact directly with the right customers and offer the right products at the right time.

Marketing 79

Marketing Customer Data B2C Demo 79

Retail TouchPoints

JULY 24, 2024

Underpinning the relaunch will be ecommerce platform Spresso , which had been a part of Boxed until the brand’s bankruptcy, at which point the technology division was spun off as a separate entity. Jared Yaman, formerly COO and Co-founder of Boxed, now serves as Spresso’s CEO.

Fulfillment 263

Fulfillment Customer Loyalty Banking eCommerce Platforms 263

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Have you tried any of them? Or maybe you have your own post-purchase tactics?

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. With this level of customer data comes more impactful promotions that reduce misused advertising dollars or other wasted communication efforts.

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Optimizely

SEPTEMBER 4, 2018

Most advice for ecommerce marketers focuses on what you should be doing to improve your brand’s marketing. You should be working to implement omnichannel campaigns , lower your cost-per-click, and get a better handle on your first party data. . So what are the most common mistakes that ecommerce companies make?

eCommerce Marketing 231

eCommerce Marketing eCommerce Marketing Omnichannel 231

Optimizely

SEPTEMBER 6, 2018

And with it, your chances of getting buyers to return and make a repeat purchase go out the window, leaving you with a non-existent customer loyalty strategy. Yet despite this, many marketers still celebrate their customer acquisition rates as if gaining one-time buyers is what matters most.

Customer Loyalty 332

Customer Loyalty B2C Recommendation Marketing 332

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Optimizely

JUNE 10, 2020

It can cost 5x more to attract a new customer than to retain an existing one, according to Forbes. And, with new ecommerce brands seemingly popping up daily, it’s essential that brands focus on building loyalty within their customer base. So, how do you differentiate your brand and create serious customer loyalty?

Customer Loyalty 195

Customer Loyalty eCommerce X-cart Outdoor 195

Groove

MAY 3, 2018

BigCommerce's robust functionality helps eCommerce brands sell and market themselves online. From customer reviews to email automation, we've outlined a list of our favorite BigCommerce marketing apps to help you supercharge your site. Yotpo – Customer Reviews. Smile.io – Loyalty Programs. SearchSpring – eCommerce Search.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Smile.io

FEBRUARY 2, 2024

has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.    Smile loyalty programs increase repeat purchase rate , average order value , and decrease purchase frequency. With 10 years as a top ecommerce solution, Smile.io And we can prove it. 

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

BigCommerce

JUNE 27, 2017

In order to better understand what it takes for visitors to convert, let us now examine the specific challenges that ecommerce sites need to negotiate and solve in order to sell anything to their visitors. Issues of trust and credibility for ecommerce conversion. Extensive studies by Stanford professor B.J.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Retail TouchPoints

SEPTEMBER 14, 2022

It is now more crucial than ever for retailers to rethink the way they are looking at user experiences and customer journey mapping in order to drive personalization at scale without breaking the bank. Consider that last year, retail ecommerce sales amounted to nearly $4.9 trillion , and it doesn’t stop there. trillion by 2025.

Retail 298

Retail Social Media Presentation Customer Loyalty 298

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. D’Arcy recalled her “incredible team” at American Eagle and Aerie that “ran the ecommerce business with really great business rigor.”

Marketing 290

Marketing Customer Loyalty Omnichannel eCommerce 290

Kissmetrics

OCTOBER 5, 2021

HubSpot’s report shows that 20 percent of e-commerce, retail, consumer goods, and service companies personalize emails based on specific demographics. for B2B, GetVero.com for marketers, and Klaviyo for e-commerce. By using your customers’ data to send emails at the best times. Use Subscriber Tags.

eCommerce 334

eCommerce Recommendation Customer Data Marketing 334

Smile.io

AUGUST 25, 2023

In the past, we’ve compiled lists of amazing loyalty program examples in several different industries but we thought it was time to create a larger collection of the absolute best ecommerce loyalty and rewards programs around in every industry. Program highlight: flexible redemption values.

Customer Loyalty 88

Customer Loyalty Customer Beauty and Health Food and Beverages 88

Kissmetrics

JUNE 1, 2018

Shopify, Facebook, FedEx and the likes have made it easier than ever to birth ecommerce brands. I’m not saying it’s easy, there’s way more to it than that, but the triangulation of tech, logistics and online-all-the-time buyers have certainly paved the way for the ecommerce boom. Keep your customers from cheating on you.

Customer 279

Customer Marketing Shopify Demo 279