Retail TouchPoints

APRIL 25, 2025

Cybersecurity threats targeting the retail sector are on the rise , with attackers exploiting vulnerabilities in payment systems and customer databases. However, one of the greatest challenges retailers face is convincing IT leadership to grant third-party providers access to their data centers and infrastructure.

Payment Services 147

Payment Services Payments Retail Supplies 147

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 360

Customer Loyalty Operations Improvements Customer Experience 360

Groove

JULY 21, 2020

Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Segment and automate these campaigns based on user behavior, and create personalized blocks to meet customer needs. Interacting uniquely with each customers helps to instill trust in your brand and build customer loyalty.

eCommerce 328

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 328

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Influx of AI and Hyper-Personalization AI and hyper-personalization will be a driving force in B2B ecommerce in 2024.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization.

Retail 298

Retail Social Media Presentation Customer Loyalty 298

Optimizely

MARCH 29, 2018

In your next marketing team meeting, you share the conversion rates with your boss. You stare open-mouthed with absolutely no idea of the answer and walk out of the meeting feeling deflated. Are you really a data-driven B2C marketer? How many converted into long-term customers? Great work”, she says.

B2C 247

B2C Marketing Multi-channel Customer Data 247

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. If managed correctly, AI-driven personalized marketing across various touch points will foster long-term customer loyalty, no matter how big or small a retailer is.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

Groove

MAY 3, 2018

Smile.io – Loyalty Programs. Customer loyalty programs help establish repeat purchasers and turn them into evangelists. If you're an eCommerce store looking to use customer data to tailor email and social media marketing, Klaviyo can help. To setup the integration, visit the BigCommerce App store.

BigCommerce 285

BigCommerce Marketing eCommerce Social Media 285

Retail TouchPoints

FEBRUARY 26, 2024

Ideally, this data should be productively used to create better, more personal experiences for consumers. Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. The tide is turning.

Improvements 317

Improvements Payment Services Consumer Banking 317

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

lateshipment

MARCH 25, 2025

Retention Retaining your customer means keeping them engaged even after theyve completed their purchase. Optimizing this shopping journey stage is essential as it builds customer loyalty and repeat purchases. And a positive customer experience can drive customer loyalty, satisfaction, and retention.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

lateshipment

MARCH 15, 2025

Good after-sales service helps make the customer feel valued and less like a dollar bill. The Impact of Post-Purchase Experience on Customer Loyalty Post-purchase experience is an essential building block for customer loyalty and driving your Customer Lifetime value (CLV). But take a deep breath.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

JULY 26, 2023

Integration solutions can synchronize data between customer tickets, orders and financials to develop a comprehensive view of the customer. But complex warehouse networks, inventory levels, product updates and inbound shipments cause retailers to often struggle when trying to handle these data loads.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

SEPTEMBER 17, 2020

Our recent research found brands that offer this kind of end-to-end “personalized commerce” not only see higher ROI, but they are also in the best position to quickly pivot their business to meet changing customer behaviors and deliver personalized messaging to accompany it.

eCommerce 249

eCommerce Mobile Channel Customer Loyalty 249

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences. Zero-Party Data and the Rise of Conversational Commerce.

Customer 242

Customer Retail Information Consumer 242

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 70

Customer Loyalty Customer Retail Banking 70

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Optimizely

JUNE 27, 2019

While the idea of getting in front of Amazon’s huge customer base and taking advantage of their popular shipping services may be tempting, brands that work with Amazon lose valuable insight into the customer journey. The post Instagram Ads Prove Third-Party Data is Only Occasionally Accurate appeared first on Zaius.

Customer Data 150

Customer Data Arts Games Customer Loyalty 150

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 278

Social Media Consumer Information Marketing 278

Retail TouchPoints

MAY 8, 2024

Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Slow page loads are more than problematic — they strongly influence whether a customer ever seeks the brand out in the future. Clearly, many experiences fail to make that solid first impression.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. This is a native integration so I can see customers’ order data as well.” –– Reamaze Customer Review.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Omnichannel Order Fulfillment allows retailers to fulfill customer orders from multiple touchpoints, ensuring speed and accuracy. ChainDrives seamless order fulfillment platform, for example, enables retailers to meet customer demands without friction, which is crucial to customer satisfaction.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

FEBRUARY 2, 2021

Customer Data Can Refine Supply Chain Development Strategies. Therefore, it’s no surprise that 47% of retailers cited customer data analytics/loyalty programs as another major IT investment for the coming year. We saw a huge, huge uptick in people wanting to do that.

Supplies 188

Supplies Webinar Hobbies Customer Data 188

lateshipment

FEBRUARY 1, 2025

Combine this with the fact that 40% of an e-commerce platforms revenue comes from repeat customers, and facilitating a positive returns and exchange process that drives customer loyalty becomes more important than ever. Key Benefits Offers a centralized returns data dashboard and dataset exports. G2 Rating: 4.6/5

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Personalization and Customization Personalization is no longer a luxury; it’s an expectation.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Kissmetrics

MARCH 23, 2018

This might mean that you focus on curating products that meet customer demands rather than trying to be ultra-competitive on product pricing. Studies show that after customer experience, the second biggest reason a customer will ditch your brand is dissatisfaction with the product itself.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

Liveintent

SEPTEMBER 29, 2022

With identity resolution, you can: Create a single customer view. Identity resolution improves customer data quality by removing redundancies, unifying data, and creating a more accurate view of your customers. Identity resolution solutions use deterministic and probabilistic matching to unify customer data.

Customer Data 98

Customer Data Improvements Channel Customer Loyalty 98

Smile.io

MARCH 22, 2024

Whether you’ve been running a rewards program for a while or you’re relatively new to rewarding your customers , you need to make sure that the rewards and functionality you’re offering meet your needs and your customers’ needs.    If not, it may be time to migrate your loyalty program. 

Customer Loyalty 94

Customer Loyalty Merchant Services Shopify Shipping Costs 94

ESW

SEPTEMBER 29, 2023

An omnichannel approach ensures that brands meet customers where they are. It also allows for more flexible inventory strategies which help maintain margin while improving customer experience. But the benefits of omnichannel ecommerce are well worth it for both the brand and the customer.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Data Compliance All of Upsellit’s emails and SMS messages adhere to strict global regulations, ensuring compliance with data protection and privacy laws.

Customer Loyalty 116

Customer Loyalty Conversion Optimization Shopping Carts Technology 116

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

This will enable them to better meet customer needs and ensure they are available to receive and replenish stock items when trucks arrive. The ability to search for products from anywhere in the store when customers are looking for something will enhance the customer experience and benefit your store chain in several important ways.

Payment Services 97

Payment Services POS Mobile Operations 97

Wiser

AUGUST 28, 2023

Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits. A well-curated product mix not only meets the diverse needs and preferences of your audience, but also positions your brand as a reliable provider of choice.

Retail 146

Retail Fashion Information Customer Data 146

Algopix

OCTOBER 15, 2023

By aggregating data from various sources, businesses gain a comprehensive understanding of customer behavior, preferences, and pain points. This knowledge is essential for making informed decisions and tailoring marketing efforts to meet customer expectations.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Wiser

JULY 1, 2024

Moreover, predictive analytics can help retailers personalize marketing efforts, which increases engagement and customer loyalty. According to a recent study, businesses that employed predictive analytics saw a 25% increase in customer responses to in-store marketing campaigns.

Retail 78

Retail Customer Loyalty Operations Management 78