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Holiday Shopping Trends and Payments Innovations: Experience as Competitive Advantage

Retail TouchPoints

This is an opportunity to not only capture share of wallet but also build lasting customer loyalty and trust. Payments technology is central to the shopping experience. During the holiday rush the security and ease of the payments experience can be as crucial as product price or availability.

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How Privacy Issues in Mobile Apps Impact Retailers

Retail TouchPoints

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Mobile apps have evolved into a critical business asset, generating billions of dollars in revenue. Consumers understand the value of their data and need assurance that companies are protecting it.

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Enhancing the Post-Purchase Experience: A 2025 Guide

lateshipment

And so, the next element of a positive post-purchase experience is ensuring your customer support always addresses your customers queries, issues, and doubts adequately. After all, how likely are you to recommend or return to an e-commerce platform that couldnt be bothered to help you once theyve got their revenue?

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Shipping Journey: Everything You Need To Know

lateshipment

Retention Retaining your customer means keeping them engaged even after theyve completed their purchase. Optimizing this shopping journey stage is essential as it builds customer loyalty and repeat purchases. And a positive customer experience can drive customer loyalty, satisfaction, and retention.

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The 6 Best Mobile POS Systems For 2022

Ecommerce Platforms

The pandemic laid bare the problems with the conventional checkout process, and companies began looking at more efficient, and more hygienic, ways to process payments. The rising average transaction value per user underlines the importance of upgrading to a mobile POS system, especially for small business owners.

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Guarding the Retail Fortress: Cybersecurity Challenges and Network Interruption Risks

Retail TouchPoints

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty.

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Account Takeovers: The Next Big Retailer Threat

RTP blog

By Tom Byrnes, Vesta Merchants today are seeing an increase in revenue losses and fraud costs due to an often overlooked and hard-to-spot problem: account takeovers. of their annual revenue to fraud, according to a recent study. of their annual revenue goes to fraud costs. Consider tokenization.