lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

BigCommerce

SEPTEMBER 28, 2017

In this post, we’ll analyze how 2 brands are using Reamaze to drive up sales and customer loyalty while keeping their customer service reps happy and efficient across a multi-channel ecommerce customer service environment. This creates customer loyalty.”. Reduce Customer Effort.

Channel 402

Channel Live Chat Multi-channel Customer 402

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

DECEMBER 3, 2021

If the promotion successfully draws in new customers, is there enough inventory to support the demand? If the demand spikes in one geographic region, will the shipping couriers be able to deliver the products within the designated delivery timeline? This being said, promotional planning goes beyond pricing.

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand. And the best thing?

Management 208

Management Shipping Costs Shipping Merchant Services 208

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 306

Retail Customer Data Customer Experience Social Media 306

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Determining the shortest routes: Amazon uses big data to help in their expedited shipping process. Not all data points matter.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

lateshipment

FEBRUARY 1, 2025

Combine this with the fact that 40% of an e-commerce platforms revenue comes from repeat customers, and facilitating a positive returns and exchange process that drives customer loyalty becomes more important than ever. Make Your Own Return Rules: Customize your return rules as per your own policy. G2 Rating: 4.6/5

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Groove

JUNE 16, 2023

Only ask for essential information that is necessary to process the order, such as shipping and billing details, and any required payment information. Many customers prefer not to create an account or go through the hassle of providing personal information beyond what is required to complete the purchase.

Merchant Services 313

Merchant Services Payment Services eCommerce Shipping Costs 313

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

APRIL 2, 2021

Instead, analysis and understanding of both structured and unstructured customer data is what’s required if brands want to create extraordinary experiences in a channel-less manner. That’s when the customer will use the channel the brand dictates in order to enjoy the experience.

Retail 165

Retail Specialty Retailers Customer Loyalty Customer Experience 165

Mi9

DECEMBER 4, 2024

The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels. Additionally, mobile POS systems give sales associates on-the-go access to valuable customer data.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

BigCommerce

SEPTEMBER 14, 2018

Discount Electronics , a twenty-year veteran of the industry, was intentional about evolving their business to match their customers’ changing needs. By updating their ecommerce platform to an on-demand, same day computer configuration, they began offering same day shipping. Plus, now you have to handle shipping and logistics.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

JUNE 24, 2022

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket ships to unicorn status. By looking at memberships and subscriptions through a larger, more holistic lens, brands can dig into customer data and build programs that truly resonate.

Subscription 290

Subscription Beauty and Health Shipping Costs Consumer 290

Optimizely

JUNE 25, 2019

Get inspired by how these brands use their customer data to drive customer loyalty and revenue for their beauty brand. Rihanna’s beauty brand Fenty smartly uses a quiz on the website to gather as much data from its customers as possible. Laura Mercier also includes a free gift as an incentive to purchase.

Recommendation 150

Recommendation Customer Data Customer Loyalty Gifts 150

Pivotree Blog

NOVEMBER 7, 2024

Dare to Deliver Offering diverse shipping options such as Buy Online, Pick-Up In Store (BOPIS), curbside pickup, same-day delivery, and standard shipping can significantly enhance customer convenience and flexibility during holiday shopping.

Shipping Costs 52

Shipping Costs Games Order Fulfillment Fulfillment 52

365 Retail

MARCH 29, 2025

Customers no longer respond to generic promotional emails; instead, they expect tailored content that speaks directly to their preferences and interests. Retailers use advanced email marketing platforms to analyze customer data and deliver personalized recommendations, exclusive offers, and dynamic content that adjusts in real time.

Marketing 52

Marketing Retail Mobile Recommendation 52

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Personalization and Customization Personalization is no longer a luxury; it’s an expectation.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Optimizely

NOVEMBER 23, 2017

Customers can go back, look at the products they’ve considered, and make an informed choice. Even better for your brand, you’ll be able to collect valuable customer data about when they create an account, including name, email, and what type of products they’re interested in buying. Earn rewards faster.

Shipping Costs 150

Shipping Costs B2C Customer Loyalty Travel 150

Retail TouchPoints

FEBRUARY 18, 2022

We’ve always talked about shipping costs being high if you’re running a successful ecommerce site, but it’s more than that. There’s a lot happening at the back end of these operations that introduces a higher cost per customer, [and] per transaction than what you would expect in a brick-and-mortar store. “It’s

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Retail TouchPoints

FEBRUARY 18, 2021

For it to be the right approach, it would need to surpass other conveniences that have taken over in the past year, such as online shopping with fast shipping or BOPIS.” While past purchases and loyalty information are helpful, knowing what customers are interested in and what their needs are sets associates up for success.

Retail 311

Retail Beauty and Health Books Omnichannel 311

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. That said, let’s see why post-purchase is a huge missed opportunity for most businesses out there.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Ecommerce Platforms

JULY 9, 2022

Customer loyalty programs with distinct customer profiles. Custom printed receipts with all of your own branding. Unlimited support for staff members who can also use your system, with custom staff permissions and role types. Discount codes and digital receipts, as well as refund options. Exchange processing.

POS 180

POS Shopify Payment Services Shipping Costs 180

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

Optimizely

AUGUST 9, 2018

More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty. Between the proliferation of marketing channels and devices and the ongoing difficulties in managing customer data effectively, omnichannel isn’t getting any easier.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

ESW

SEPTEMBER 29, 2023

But the benefits of omnichannel ecommerce are well worth it for both the brand and the customer. Increased customer loyalty Customers who have an excellent experience are customers that come back. When brands reduce friction along the purchase journey, they reduce customer frustration.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

iVend

FEBRUARY 21, 2025

Data synchronization in real-time when your POS and ERP are connected, all sales data is immediately synchronized into your ERP. So all your key business data such as inventory levels, sales and customer data are up to date and available to you for analysis and decision-making.

Payment Services 52

Payment Services POS Operations Retail 52

Kissmetrics

OCTOBER 10, 2017

Here’s a great example of a conversion funnel setup in Google: Like the example above, tracking funnel abandonment can show you key points early in the buyer’s journey where customers are exiting your site – whether it’s at category pages, the product page, etc. Percentage of Returning Customers. Lifetime Value of the Customer.

eCommerce 207

eCommerce Shipping Costs eCommerce Platforms Mobile 207

Optimizely

APRIL 5, 2018

You’re entrusting them to present your product in the best possible way at the best price , ensuring that the customer has an overall pleasant experience from the time they enter the store to the time they leave. Drive real revenue, customer loyalty, and more with the right strategy for direct-to-consumer ecommerce.

B2C 170

B2C Consumer Shipping Costs Supplies 170

Ecommerce Platforms

AUGUST 29, 2022

Whenever a customer refers someone new to your store, they can receive an automatic reward in the form of referral points. These points can be traded in for anything you choose, from discounts, to free gifts and shipping. You also get automated fraud protection, and live chat customer service.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

lateshipment

APRIL 23, 2023

At this stage, it is important to remember that most of your efforts to build customer loyalty take place after the customer makes a purchase. However, the post-purchase phase is notorious for multiple issues that can affect the customer experience when unattended.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

BigCommerce

JUNE 22, 2017

Customers scoring highest for recency, frequency and monetary value will be in your most loyal customer segment and should be rewarded with exclusive offers and special privileges. For example, shipping could be free to your best customers. Customers in this segment will most likely be your newest customers.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

BigCommerce

DECEMBER 20, 2017

Customer Lifetime Value & Referral Programs. Shipping + Fulfillment Optimization. Providing exceptional customer service, fast shipping, low prices, an easy-to-navigate site. Shipping and logistics. Customer service. Now, brands must look to new tactics to make their customer experience a differentiator.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419