Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. According to a study by BARC , some benefits of using big data include: Making better strategic decisions (69%). Cost reductions (47%).

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

lateshipment

FEBRUARY 1, 2025

Benefits of Using Returns Management Software If youre on the fence about whether this is worth your time and effort and if it will indeed add value to your operations, lets look at some of the benefits it brings to the table: Reduced return costs Did you know that returning a $50 item costs an e-commerce business an average of $33?

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Here is an example of nice branded shipping confirmation : 3.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Retail TouchPoints

FEBRUARY 18, 2022

That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022. 95% of Executives Want to Prioritize Cost Optimization. It’s caused retailers to rethink a little bit how they can optimize those costs to streamline the buying process for ecommerce.”.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

BigCommerce

SEPTEMBER 28, 2017

But CRM tools can be expensive and cumbersome, and often just add an additional platform for your service reps to learn and utilize. Even more amazing is their customers’ feedback on how great the experience is: “Customers love how quick and easy it is to get help,” says Jess Philips. This creates customer loyalty.”.

Channel 402

Channel Live Chat Multi-channel Customer 402

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. Automatic price optimization. Assistive customer service.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand. And the best thing?

Management 208

Management Shipping Costs Shipping Merchant Services 208

BigCommerce

SEPTEMBER 14, 2018

Discount Electronics , a twenty-year veteran of the industry, was intentional about evolving their business to match their customers’ changing needs. By updating their ecommerce platform to an on-demand, same day computer configuration, they began offering same day shipping. Is it the price? From a branding side.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

BigCommerce

DECEMBER 20, 2017

Those two tactics still work wonders for brands, with the caveat that: Competition is fierce and as a result… Costs are high. In 2018, one thing is guaranteed, Facebook Ad inventory will go up in cost. Customer Lifetime Value & Referral Programs. Shipping + Fulfillment Optimization. Pricing strategy.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Mi9

DECEMBER 4, 2024

The ability to complete transactions at any location within the store enhances customer engagement and alleviates the frustration of long checkout lines, contributing to higher customer satisfaction levels. Additionally, mobile POS systems give sales associates on-the-go access to valuable customer data.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Groove

JUNE 16, 2023

Only ask for essential information that is necessary to process the order, such as shipping and billing details, and any required payment information. Many customers prefer not to create an account or go through the hassle of providing personal information beyond what is required to complete the purchase.

Merchant Services 313

Merchant Services Payment Services eCommerce Shipping Costs 313

Ecommerce Platforms

AUGUST 29, 2022

Whenever a customer refers someone new to your store, they can receive an automatic reward in the form of referral points. These points can be traded in for anything you choose, from discounts, to free gifts and shipping. You also get automated fraud protection, and live chat customer service. Go to the top. Go to the top.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Ecommerce Platforms

JULY 9, 2022

The majority of the Shopify pricing plans come with the simplest version of Shopify POS included (Shopify POS Lite). While you might need to pay for extra hardware and some bonus premium apps, depending on your company needs, you can keep costs low with this version. Customer loyalty programs with distinct customer profiles.

POS 180

POS Shopify Payment Services Shipping Costs 180

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Pivotree Blog

NOVEMBER 7, 2024

Dare to Deliver Offering diverse shipping options such as Buy Online, Pick-Up In Store (BOPIS), curbside pickup, same-day delivery, and standard shipping can significantly enhance customer convenience and flexibility during holiday shopping. AI Goes Beyond Chit Chat AI is not just for chatbots anymore.

Shipping Costs 52

Shipping Costs Games Order Fulfillment Fulfillment 52

Optimizely

AUGUST 9, 2018

Traffic is down and the costs are untenable.” Paid costs are on the rise, and brands are seriously concerned. More than one person talked about the rising cost and diminishing returns of specific acquisition channels. As the ecommerce market gets even more crowded, the prices will only continue to rise. Is it dollars off?

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

BigCommerce

JUNE 22, 2017

Today, we are excited to announce updates to the BigCommerce’s Ecommerce Analytics and Insights suite –– including increased data accuracy, streamlined user interfaces and easier to understand pricing. You will see data discrepancies between your BigCommerce Ecommerce Analytics, Google Analytics and any other analytics tools you use.

eCommerce Analytics 402

eCommerce Analytics BigCommerce eCommerce Shipping Costs 402

Ecommerce Platforms

MARCH 14, 2023

Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. Plus, you can set your own prices, and pay for items only when an order comes in. Plus, there’s no coding required to add the functionality to your store.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Ecommerce Platforms

JANUARY 18, 2021

Some of Shopify's more sophisticated templates are expensive to buy. Multi-store: You're provided with a centralized place for monitoring purchases and customer data, creating gift cards, and tracking your inventory. Plus, you can sell on Facebook and centralize customer data from all your sales channels. .

lightspeed 145

lightspeed POS Shopify Payment Services 145

Algopix

OCTOBER 21, 2023

Customer Metrics Measuring Customer Acquisition and Retention Customer metrics help you understand how well you are attracting and retaining customers. Assessing Shipping and Delivery Performance Shipping and delivery are often the last touchpoints customers have with your brand.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

Retail TouchPoints

JUNE 24, 2022

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket ships to unicorn status. Once an acquisition occurs “companies are trying to fully leverage the investments they make [in acquiring that customer],” Burt said in an interview with Retail TouchPoints.

Subscription 290

Subscription Beauty and Health Shipping Costs Consumer 290

Kissmetrics

OCTOBER 10, 2017

Looking at the conversions by product can make it easy to look into individual barriers that could be impacting conversions (price, descriptions, product images, better benefit statements, etc.) Percentage of Returning Customers. Percentage of returning customers is important to watch. Customer sentiment.

eCommerce 207

eCommerce Shipping Costs eCommerce Platforms Mobile 207

iVend

FEBRUARY 21, 2025

Data synchronization in real-time when your POS and ERP are connected, all sales data is immediately synchronized into your ERP. So all your key business data such as inventory levels, sales and customer data are up to date and available to you for analysis and decision-making.

Payment Services 52

Payment Services POS Operations Retail 52

Optimizely

APRIL 5, 2018

Obviously, the level of involvement and the cost varies greatly depending on how your brand chooses to execute DTC. Its control over the channel gives the company greater leeway over pricing, inventory, and merchandising decisions. Drive real revenue, customer loyalty, and more with the right strategy for direct-to-consumer ecommerce.

B2C 170

B2C Consumer Shipping Costs Supplies 170

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

lateshipment

APRIL 23, 2023

There are challenges in the form of heavy competition, ever-changing consumer trends, and costs and other efforts required in brand building. At this stage, it is important to remember that most of your efforts to build customer loyalty take place after the customer makes a purchase.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

Optimizely

NOVEMBER 23, 2017

All too quickly, pricing becomes a race to the bottom. By immediately offering a discount to new customers, you devalue your products, hurt your margins, and condition buyers to expect a discount every time they buy. Customers can go back, look at the products they’ve considered, and make an informed choice. Earn rewards faster.

Shipping Costs 150

Shipping Costs B2C Customer Loyalty Travel 150

Ecommerce Platforms

JULY 8, 2019

And to help you make your decision even faster, we’ve included their most important features and pricing information, plus the corresponding pros and cons of each POS solution. Customer Relationship Management: A solid POS system should help you manage your customer data accordingly, as well as boost sales through promotions.

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. Each carrier like DHL, FedEx, and UPS has its pros and cons.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

BigCommerce

JUNE 27, 2017

Due to shoppers’ tendency to form their opinion based on their first exposure to the website, web design is the area where no expense (within reason) should be spared to make your website look as professional as possible. In this environment, customer loyalty is tricky to maintain, as rival websites can easily snatch your customer away.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

ESW

SEPTEMBER 29, 2023

But the benefits of omnichannel ecommerce are well worth it for both the brand and the customer. Increased customer loyalty Customers who have an excellent experience are customers that come back. When brands reduce friction along the purchase journey, they reduce customer frustration.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back. Personalization and Customization Personalization is no longer a luxury; it’s an expectation.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Steve Dennis

MAY 13, 2018

One particularly disturbing trend is rising shipping and fulfillment costs. Logistics costs continue to rise faster than revenues. Amazon’s growing success in apparel may be great for the top line, but returns and exchanges tend to be much higher than average, pushing supply chain costs further in the wrong direction.

Shipping Costs 76

Shipping Costs Retail eCommerce eCommerce Marketing 76