SellBrite

JUNE 7, 2017

The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead. Here is an example of nice branded shipping confirmation : 3.

Customer Loyalty 161

Customer Loyalty Social Media Customer Customer Retention 161

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 199

Fulfillment Operations Shipping Costs Order Fulfillment 199

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand. And the best thing?

Management 208

Management Shipping Costs Shipping Merchant Services 208

Groove

JUNE 16, 2023

Only ask for essential information that is necessary to process the order, such as shipping and billing details, and any required payment information. Many customers prefer not to create an account or go through the hassle of providing personal information beyond what is required to complete the purchase.

Merchant Services 301

Merchant Services Payment Services eCommerce Shipping Costs 301

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. That said, let’s see why post-purchase is a huge missed opportunity for most businesses out there.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

DECEMBER 3, 2021

If the promotion successfully draws in new customers, is there enough inventory to support the demand? If the demand spikes in one geographic region, will the shipping couriers be able to deliver the products within the designated delivery timeline? This being said, promotional planning goes beyond pricing.

Shipping Costs 256

Shipping Costs eCommerce Customer Loyalty Information 256

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue. Identifying the Right Use Cases.

Retail 296

Retail Customer Data Customer Experience Social Media 296

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 271

Merchant Services Shipping Costs Retail Social Media 271

Retail TouchPoints

APRIL 2, 2021

Instead, analysis and understanding of both structured and unstructured customer data is what’s required if brands want to create extraordinary experiences in a channel-less manner. That’s when the customer will use the channel the brand dictates in order to enjoy the experience.

Retail 146

Retail Specialty Retailers Customer Loyalty Customer Experience 146

lateshipment

OCTOBER 2, 2024

You can also consider strengthening your supply chain by coordinating with suppliers to have an accurate inventory or shipping with multiple carriers to ensure on-time deliveries. Offer bundles, free shipping, and limited-time flash sales to entice customers. So, how can you do things differently to beat the competition?

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Pivotree Blog

NOVEMBER 7, 2024

Dare to Deliver Offering diverse shipping options such as Buy Online, Pick-Up In Store (BOPIS), curbside pickup, same-day delivery, and standard shipping can significantly enhance customer convenience and flexibility during holiday shopping.

Shipping Costs 52

Shipping Costs Games Order Fulfillment Fulfillment 52

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways. Is it user-friendly? 

Customer Loyalty 91

Customer Loyalty Merchant Services Shopify Shipping Costs 91

ESW

SEPTEMBER 29, 2023

But the benefits of omnichannel ecommerce are well worth it for both the brand and the customer. Increased customer loyalty Customers who have an excellent experience are customers that come back. When brands reduce friction along the purchase journey, they reduce customer frustration.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Optimizely

JUNE 25, 2019

Get inspired by how these brands use their customer data to drive customer loyalty and revenue for their beauty brand. Rihanna’s beauty brand Fenty smartly uses a quiz on the website to gather as much data from its customers as possible. Laura Mercier also includes a free gift as an incentive to purchase.

Recommendation 150

Recommendation Customer Data Customer Loyalty Gifts 150

lateshipment

APRIL 23, 2023

At this stage, it is important to remember that most of your efforts to build customer loyalty take place after the customer makes a purchase. However, the post-purchase phase is notorious for multiple issues that can affect the customer experience when unattended.

eCommerce 130

eCommerce Shipping Costs Merchant Services Customer Experience 130

BigCommerce

SEPTEMBER 28, 2017

In this post, we’ll analyze how 2 brands are using Reamaze to drive up sales and customer loyalty while keeping their customer service reps happy and efficient across a multi-channel ecommerce customer service environment. This creates customer loyalty.”. Reduce Customer Effort.

Channel 402

Channel Live Chat Multi-channel Customer 402

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

Ecommerce Platforms

MARCH 14, 2023

Printful If you’re looking for an easy way to sell your own custom products without having to spend a fortune on manufacturing and logistics, Printful could be the ideal app for you. The only fees you’ll have to pay with Printful are for the costs of making, customizing, and shipping your products.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118

Smile.io

APRIL 30, 2024

You might refocus consumers' attention on the products they left behind and urge them to finish the transaction using discounts or other incentives like free shipping. New Smile App: Klaviyo Combine the power of Smile and Klaviyo with the latest integration that makes your marketing automation even better with loyalty and rewards.

Customer 78

Customer Shopping Carts Shipping Costs Subscription 78

Omnisend

FEBRUARY 27, 2023

Shipping on All Orders Today Only ?️ Enjoy Free Shipping on Your Purchase ? ? Shipping on Your Order Today ? ? Join Us in Celebrating Women: Free Shipping until March 15 ? Enjoy Free Shipping on All Orders Today Only ? ? Women’s Day Sale: Enjoy Free Shipping on All Items ? ? Happy Women’s Day!

Gifts 89

Gifts Shipping Recommendation Information 89

Ecommerce Platforms

JULY 9, 2022

Customer loyalty programs with distinct customer profiles. Custom printed receipts with all of your own branding. Unlimited support for staff members who can also use your system, with custom staff permissions and role types. Discount codes and digital receipts, as well as refund options. Exchange processing.

POS 180

POS Shopify Payment Services Shipping Costs 180

Algopix

OCTOBER 21, 2023

Assessing Shipping and Delivery Performance Shipping and delivery are often the last touchpoints customers have with your brand. Delays or mishandled orders can lead to customer dissatisfaction. Delivery Cost: The cost of shipping per order. Return Rate: The percentage of orders returned by customers.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

UpSellIt

JULY 13, 2023

Data and Insights: Omnichannel retailing leverages customer data and insights to deliver personalized experiences, whereas multichannel retailing tends to analyze separately. Data-Driven Personalization and Targeted Marketing Leverage the data you collect across all channels to personalize your marketing efforts.

Omnichannel 102

Omnichannel Multichannel Payment Services Retail 102

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Discover 5 loyalty program strategies to incorporate using Smile.io.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Optimizely

NOVEMBER 23, 2017

Customers can go back, look at the products they’ve considered, and make an informed choice. Even better for your brand, you’ll be able to collect valuable customer data about when they create an account, including name, email, and what type of products they’re interested in buying. Earn rewards faster.

Shipping Costs 150

Shipping Costs B2C Customer Loyalty Travel 150

Retail TouchPoints

JUNE 24, 2022

“Subscription commerce” was all the rage as companies like Stitch Fix and Blue Apron were riding their rocket ships to unicorn status. By looking at memberships and subscriptions through a larger, more holistic lens, brands can dig into customer data and build programs that truly resonate.

Subscription 279

Subscription Beauty and Health Shipping Costs Consumer 279

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 87

Shipping Costs Shopify Customer Loyalty Merchant Services 87

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Determining the shortest routes: Amazon uses big data to help in their expedited shipping process. Not all data points matter.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Algopix

JULY 24, 2023

It acts as a bridge between various eCommerce channels, inventory systems, payment gateways, and shipping carriers, providing a cohesive platform to manage orders efficiently. It improves efficiency, reduces errors, enhances customer satisfaction, and allows businesses to scale seamlessly.

Payment Services 78

Payment Services Merchant Services Operations Management 78

Smile.io

AUGUST 5, 2024

Undoubtedly, repeat customers are easier to sell to than new customers. They are also your top 5% of customers , generating 35% or more in revenue. While various strategies exist to boost retention and enhance customer loyalty, one of the most effective tools is a Shopify loyalty program.

Customer Retention 46

Customer Retention Shopify Customer Merchant Services 46

Ecommerce Platforms

AUGUST 29, 2022

Whenever a customer refers someone new to your store, they can receive an automatic reward in the form of referral points. These points can be traded in for anything you choose, from discounts, to free gifts and shipping. You also get automated fraud protection, and live chat customer service.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Optimizely

AUGUST 9, 2018

More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty. Between the proliferation of marketing channels and devices and the ongoing difficulties in managing customer data effectively, omnichannel isn’t getting any easier.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Kibo

MARCH 2, 2023

An increasing number of manufacturers are looking to eCommerce to maintain customer loyalty while in turn reaching new customers this year. This in turn can help increase customer engagement, loyalty, and lifetime value.

Payment Services 62

Payment Services eCommerce Multi-channel eCommerce Technology 62

Algopix

JULY 26, 2023

WooCommerce offers a high level of flexibility, allowing users to customize their stores with various themes and extensions. It provides comprehensive inventory management, shipping options, and numerous payment gateway integrations. Personalization fosters customer loyalty and boosts conversions.

Shopping Carts 125

Shopping Carts Payment Services 3dcart eCommerce Platforms 125