Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. Ecommerce sales are expected to grow by 50% over the next four years, reaching $7.4 trillion by 2025.

Retail 298

Retail Social Media Presentation Customer Loyalty 298

Retail TouchPoints

DECEMBER 3, 2021

For many retailers, margins have been tight in 2021, particularly as the industry is rocked by labor shortages and supply chain commotion. This can include a wide variety of customer behavior metrics, from time spent in-store or online and individualized open rates for newsletters to average basket sizes and common repeat purchases.

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Influx of AI and Hyper-Personalization AI and hyper-personalization will be a driving force in B2B ecommerce in 2024.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Optimizely

DECEMBER 18, 2018

Or if you’re one of the many digital native brands following Amazon’s example and moving in-store, you’re used to collecting all kinds of ecommerce data and using this to power your marketing efforts. What is in-store data? How can in-store data help improve customer loyalty? Cross-sell and up-sell.

Marketing 225

Marketing Customer Loyalty POS Point of Sale 225

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

AUGUST 19, 2024

This can be done through the effective use of granular data, which will in turn help retailers maintain customer loyalty and keep their revenues steadier, regardless of fluctuations in national consumer spending rates. Fabrizio Fantini, PhD is VP of Product Strategy at ToolsGroup , a supply chain planning and optimization firm.

Retail 306

Retail Customer Loyalty Consumer Social Media 306

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Smile.io

AUGUST 25, 2023

Program highlight: meaningful, value-added rewards Making your rewards program a natural extension of your brand is a must, and Wallack’s Art Supplies does that perfectly through its Orange Circle Rewards loyalty program. Sephora's Beauty Insider Sephora’s Beauty Insider VIP loyalty program.

Customer Loyalty 88

Customer Loyalty Customer Beauty and Health Food and Beverages 88

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Conduct frequent employee education sessions.

Payment Services 264

Payment Services Retail Electronics Information 264

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. To view which payment methods are working best, create a custom orders view and select the payment method(s) you want to track.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

FEBRUARY 28, 2023

A basic supply-and-demand analysis of this situation would suggest that with a suddenly more price-sensitive consumer base, brand and store loyalty would diminish as shoppers seek out savings from any brand or retail outlet that will offer them. He joined as chairman in January 2016, moving to CEO in September 2016.

Retail 289

Retail Books Consumer Social Media 289

RTP blog

NOVEMBER 19, 2018

A smarter store makes for a faster, more efficient store ecosystem for customers and associates to enjoy. Secure Customer Data And Prioritize Physical Security It is important that data security is top of mind with thousands and thousands of transactions happening every second this holiday season.

Retail 150

Retail Customer Data Operations Customer Loyalty 150

Retail TouchPoints

JUNE 24, 2022

Answer these questions to better determine how you can expand your engagement lifecycle and create exclusive learning opportunities for customers. Between inflation, supply chain constraints and heightened competition, many brands simply can’t afford to offer deep discounts to subscription members. Retail margins are being squeezed.

Subscription 290

Subscription Beauty and Health Shipping Costs Consumer 290

Optimizely

APRIL 5, 2018

DTC could mean anything from having your own warehouses and managing the entire supply chain from end to end, or working with another distributor to achieve the same results. This enables it to offer same day delivery direct to both stores, and directly to its customers. However, there are many different ways to achieve this.

B2C 170

B2C Consumer Shipping Costs Supplies 170

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. This hybrid e-commerce model lets customers order products online and pick them up at a nearby store.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

lateshipment

MARCH 26, 2020

All you need to do to enjoy this feature is to connect your eCommerce store or CRM platform to our interface, and relevant customer data will be populated within our interface. When you are actively engaging with your customers, you are fostering a connection by keeping them in constant loop of their order status. Final Word.

Management 208

Management Shipping Costs Shipping Merchant Services 208

Kissmetrics

MARCH 23, 2018

Use customer data to inform your business. Amazon collects data on every single customer of their 300 million customers. They do this to inform a lot of their marketing strategies and determine how to best serve their customers in other ways. Kindle book recommendations based on data from Goodreads.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

AI algorithms analyze customer data to understand preferences, behavior, and purchase history. Supply Chain Efficiency AI is also transforming supply chain management in the retail and CPG industries. It enables businesses to predict supply chain disruptions, optimize logistics routes, and improve demand forecasting.

Marketing 111

Marketing Retail Customer Loyalty Games 111

RTP blog

MARCH 5, 2018

The study also finds downtime severely impacts customer loyalty, employee productivity and overall business operations. Housing this equipment in a secure location such as a back room or closet can disrupt signals and connections, so it often can be disguised as a wireless access point, with neutral colors and separate power supply.

Technology 150

Technology Retail Operations POS 150

365 Retail

FEBRUARY 23, 2022

The repercussions of lockdown – forcing retailers to close then reopen multiple times over the past two years – and more recent supply chain shortages have given rise to hybrid shopping: with consumers looking for what they want across multiple channels, both online and off. This could perhaps be due to the rise in customer loyalty. .

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

ESW

SEPTEMBER 29, 2023

But the benefits of omnichannel ecommerce are well worth it for both the brand and the customer. Increased customer loyalty Customers who have an excellent experience are customers that come back. When brands reduce friction along the purchase journey, they reduce customer frustration.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Steve Dennis

MAY 13, 2018

Amazon’s growing success in apparel may be great for the top line, but returns and exchanges tend to be much higher than average, pushing supply chain costs further in the wrong direction. Despite customer protestations, I am willing to bet that Amazon comes out way ahead on this move. Yet a few things seem clear.

Shipping Costs 76

Shipping Costs Retail eCommerce eCommerce Marketing 76

BigCommerce

JUNE 27, 2017

In this environment, customer loyalty is tricky to maintain, as rival websites can easily snatch your customer away. An example of this would be adjusting the sequence of product categories to match a customer’s frequently viewed items. Issues of competition and differentiation.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Algopix

DECEMBER 2, 2020

There are many factors to consider, including: Supply and demand National and state taxes Local preferences and buying habits Omni-channel delivery (both online and in-store). AI advancements in retail catalog optimization are here to help by eliminating human error and improving the usability of customer data.

Customer Experience 78

Customer Experience Improvements Management Customer 78

lateshipment

OCTOBER 2, 2024

To avoid this, plan your inventory well in advance by analyzing data such as last years sales data and anticipated demand or predictions based on carrier delay rates. You need to leverage tools that unify customer data across channels and allow you to offer consistent and personalized experiences, regardless of how customers engage.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

To avoid this, plan your inventory well in advance by analyzing data such as last year’s sales data and anticipated demand or predictions based on carrier delay rates. You need to leverage tools that unify customer data across channels and allow you to offer consistent and personalized experiences, regardless of how customers engage.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

RetailMinded

DECEMBER 21, 2022

It’s no secret that inflation and supply will continue to impact retailers and consumers alike, but what else can retail decision makers anticipate and more so, how can they best prepare for a productive and profitable year ahead? By Nicole Leinbach, Founder of Retail Minded. Agility Will Determine Who Gets Ahead in Retail. .

Marketing 52

Marketing Merchant Services Retail Supplies 52

BigCommerce

DECEMBER 20, 2017

It’s a big-box play where demand is high and visibility is low in supply. Now, brands must look to new tactics to make their customer experience a differentiator. When personalizing a site experience, brands use a variety of known customer data points to serve contextually relevant content and products.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 26, 2024

Automated Reordering: Set up automatic reorder triggers for low-stock items to avoid running out of essential supplies. Product Variants Management: Efficiently manage different sizes, colors, and types of craft supplies, ensuring accurate stock levels for each variant. Here are the key benefits: 1.

Payment Services 52

Payment Services Arts POS Payments 52

Ecommerce Platforms

MARCH 24, 2022

The best POS system for coffee shops is a convenient solution for managing transactions, customer data, and inventory tracking in one place. If you’re running a fast-paced coffee shop environment, your POS solution will ensure you can make a profit, organize your team, and even keep track of your supplies as you work.

POS 104

POS lightspeed Payment Services Shopify 104

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. have a supply chain accuracy of just 63%.  has to offer.

Payment Services 53

Payment Services eCommerce Merchant Services Payments 53

365 Retail

MAY 5, 2023

This level of personalization will foster stronger customer loyalty and drive higher sales. Advanced Supply Chain Management: AI will be critical in streamlining supply chain processes. This will result in more efficient supply chain operations, reduced costs, and a more sustainable retail industry.

Retail 81

Retail Social Media eCommerce Technology 81

RETAIL MANAGEMENT SOFTWARE

JUNE 10, 2024

Are you a footwear brand owner struggling with the complexities of inventory management, sales tracking, and customer data maintenance? Supply Chain Management Managing the supply chain effectively ensures timely delivery of products. This automation leads to increased operational efficiency and productivity.

Games 52

Games eCommerce Platforms Demo Supplies 52

Smile.io

NOVEMBER 29, 2023

In a competitive market where demand consistently exceeds supply, founder Mo Farhadi knew they would have to operate differently to stand out.  We want to focus on volume, customer loyalty, and retention for the long term.” The solution? jewelry item engraved with their initials. in minutes Get Started

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53