Retail TouchPoints

DECEMBER 25, 2024

Another popular trend among social media influencers is snap-and-send-back, where items are purchased for photoshoots before immediately being returned for a full refund. By analyzing customer data, retailers can better understand which items are being returned the most, helping minimize the financial losses.

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Shipping Costs Social Media Electronics Customer Loyalty 162

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success.

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Customer Retention Customer Social Media Retail 111

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

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Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

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Customer Loyalty Operations Improvements Customer Experience 360

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1. Retailers are moving faster than ever to adopt technology that drives business success.

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Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

AUGUST 19, 2024

This counterintuitive trend has sparked debate among economists, analysts and retail executives about the sustainability of current spending patterns. America’s retail giants should anticipate that other states will follow suit and transition to less invasive, more granular data models. When will Americans stop spending?

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Retail Customer Loyalty Consumer Social Media 306

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Simplify Returns and Transfers: If a product is out of stock at one location, a centralized system can facilitate inter-store transfers or online fulfillment, ensuring a seamless customer experience. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

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eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

MARCH 9, 2022

It’s those retailers that can most quickly and accurately react to these turbulent market forces and behaviors that are creating the most innovative and positive customer experiences. The rest are at risk of losing customer loyalty, brand affinity and revenue.

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Retail Customer Data Customer Experience Social Media 306

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

MARCH 20, 2024

This data gives marketing teams actionable insights to better understand and predict customers’ needs and behavior, therefore increasing customer satisfaction. In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty.

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Small Business Retail Recommendation Consumer Customer Data 277

Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. For many companies, it is not a matter of “if” there is a data breach, but when.

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Improvements Payment Services Consumer Banking 317

Optimizely

DECEMBER 18, 2018

Or if you’re one of the many digital native brands following Amazon’s example and moving in-store, you’re used to collecting all kinds of ecommerce data and using this to power your marketing efforts. What is in-store data? How can in-store data help improve customer loyalty? Cross-sell and up-sell.

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Marketing Customer Loyalty POS Point of Sale 225

Retail TouchPoints

AUGUST 29, 2022

An investigation concluded the Tim Hortons mobile app secretly collected sensitive user geolocation data without consent even when the app wasn’t in use. This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty.

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Mobile Payments Payment Services Retail 312

Retail TouchPoints

SEPTEMBER 11, 2024

Analyzing customer data to predict future purchases can be hard. And it doesn’t help that most companies focus far too often on preference data to anticipate what customers will want next. The traditional argument for customizing a purchase experience goes like this. When the weather changes, people’s needs change.

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Customer Shopping Carts Social Media Recommendation 272

Optimizely

JANUARY 10, 2019

The best marketers are constantly reading up on trends, attending industry conferences, and keeping a close eye on the competition. Now, marketers have to own the entire customer experience, from the first interaction to true customer loyalty across platforms and devices.

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B2C Marketing Social Media Customer Loyalty 231

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

365 Retail

JUNE 6, 2022

For retailers, customer loyalty is perhaps their number-one priority. It helps to secure long-term sales and word-of-mouth promotion: nearly 9 in 10 loyal customers will recommend a brand to friends and family, while almost half would continue to purchase even after a poor experience. . The metaverse will build on this trend.

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Customer Loyalty Customer Games Multichannel 80

Retail TouchPoints

AUGUST 11, 2021

From supply chain and labor force disruptions to strict social distancing protocols, online and brick-and-mortar retailers alike have been forced to adapt their businesses practically overnight in order to retain customer loyalty and compete in the evolving digital economy. Conduct frequent employee education sessions.

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Payment Services Retail Electronics Information 264

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. What is Big Data and Why Should You Use it? Big data is a big buzzword when it comes to modern business management.

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Payment Services Merchant Services Improvements eCommerce 412

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

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eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. No retailer can afford to ignore this revolutionary wave of productivity.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Optimizely

SEPTEMBER 4, 2018

Even if you’ve created a robust ecommerce marketing strategy, doing the wrong thing at the wrong moment could chase away even your very best customers. Making a big mistake can actually undo all the hard work you’ve done to build your brand, engage your buyers, and encourage customer loyalty. Chase buzzy tech trends.

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eCommerce Marketing eCommerce Marketing Omnichannel 231

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

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Social Media Consumer Information Marketing 278

Retail TouchPoints

FEBRUARY 28, 2023

Our recent survey of North American, UK and APAC consumers — which is the basis of an upcoming Eagle Eye report — found similar trends globally: 61% of shoppers worldwide are using money-saving tactics like seeking out on-sale items and coupons more often. He joined as chairman in January 2016, moving to CEO in September 2016.

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Retail Books Consumer Social Media 289

365 Retail

MARCH 29, 2025

This article explores the latest trends and strategies that make email marketing an essential tool for the retail industry in 2025. Customers no longer respond to generic promotional emails; instead, they expect tailored content that speaks directly to their preferences and interests.

Marketing 57

Marketing Retail Mobile Recommendation 57

RTP blog

JUNE 10, 2019

At the same time, the notion of customer loyalty has never been more important. According to the Wharton School’s Marketing Metrics , the probability of selling to an existing customer is 14X more than attracting a new one. Retailers can make adjustments in the way they do business to improve experiences for other customers.

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Customer Customer Loyalty Social Media Recommendation 150

Retail TouchPoints

JUNE 24, 2022

Once an acquisition occurs “companies are trying to fully leverage the investments they make [in acquiring that customer],” Burt said in an interview with Retail TouchPoints. As a result of these trends, Ordergroove has seen subscription services trickle into both a broader range of categories and upstream into larger, legacy brands.

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Subscription Beauty and Health Shipping Costs Consumer 290

GetElastic

APRIL 28, 2022

With this trend in online shopping, the DTC eCommerce industry will only continue to grow. With that being said, in this blog, I will give a general overview of seven major DTC eCommerce trends you should keep an eye on for your brand to succeed in 2022. Top 7 DTC eCommerce Trends. In 2021, U.S. What is DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Retail TouchPoints

MAY 8, 2024

Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Slow page loads are more than problematic — they strongly influence whether a customer ever seeks the brand out in the future. Inspiration and consideration are often more important than direct conversion.’

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Merchant Services eCommerce Channel Mobile 277

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs. About Zaius Zaius loves your customers and was built to help you give them the best possible experience!

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Retail Multichannel Customer Loyalty Recommendation 150

Wiser

AUGUST 28, 2023

The trick lies in offering the right mix of products that not only intrigue and attract customers, but also stimulate their purchase decisions. Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits.

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Retail Fashion Information Customer Data 146

Kissmetrics

JUNE 9, 2017

If you have a massive collection of customer data but aren’t using it in any meaningful way, this represents an untapped opportunity for business growth. If this sounds like you, don’t feel bad, there are steps you can take now to start getting a return on your data collection immediately. Develop New Products.

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Customer Retention Customer Data Information PPC 205

Retail TouchPoints

FEBRUARY 2, 2021

Nearshoring Can Help Retailers Pivot and Differentiate When Trends Hit. Customer Data Can Refine Supply Chain Development Strategies. Therefore, it’s no surprise that 47% of retailers cited customer data analytics/loyalty programs as another major IT investment for the coming year.

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Supplies Webinar Hobbies Customer Data 188

Wiser

APRIL 26, 2022

One way to improve in this area is with the use of loyalty programs that allow you to gather customer data whenever they shop. This allows all their personal shopping data to be gathered in one location that can be accessed wherever they decide to make their purchases. 3: Customer Loyalty.

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Customer Loyalty Omnichannel Customer Experience Improvements 146

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

lateshipment

FEBRUARY 1, 2025

Combine this with the fact that 40% of an e-commerce platforms revenue comes from repeat customers, and facilitating a positive returns and exchange process that drives customer loyalty becomes more important than ever. Key Benefits Offers a centralized returns data dashboard and dataset exports. G2 Rating: 4.6/5

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Management Shipping Costs eCommerce eCommerce Platforms 130

RTP blog

JULY 14, 2017

The valuable data is also sold to others: a single compromised account is worth $3 or more on the underground market, compared to just 22 cents for a stolen credit card number, according to one report. Why It’s Happening Account takeovers are on the rise due to two key trends: The recent U.S. Consider tokenization.

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Merchant Services Payments eCommerce Payment Services 150