Optimizely

MAY 15, 2018

It’s almost time for the Internet Retailer Conference & Exhibition , AKA IRCE — the massive ecommerce conference with the largest expo hall in the industry. Break Point: The Reality of US Ecommerce Today. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Optimizely

AUGUST 7, 2018

It really all comes down to: Are they a long-term loyal customer? Or a brand new customer? Once you understand that, you can improve customer retention and power your ecommerce growth. Learn how you can create a marketing strategy to more accurately target your buyers with customer lifecycle marketing.

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

Omnisend

SEPTEMBER 8, 2021

Customers are the lifeblood of any ecommerce business, so any investment in better understanding their behavior is a good one. Getting to know exactly what people want and expect from your brand is the best way to improve your customer retention. It works by collecting and storing customer information around the clock.

eCommerce 158

eCommerce Customer Data Customer Retention Marketing 158

Omnisend

SEPTEMBER 9, 2021

Ecommerce data drives almost every business decision for online merchants. This is in no small part due to the goldmine of valuable insights it provides—a merchants’ own performance, customer behavior, and their relative position among their competitors. The Importance of Data-Based Marketing in Ecommerce.

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Optimizely

DECEMBER 20, 2018

If you’re trying to stand out in fashion ecommerce , for example, it’s super tough. But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. Orchard Mile: Hyper-personalized ecommerce experience.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Retail TouchPoints

APRIL 1, 2024

This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Retail 320

Retail Customer Experience Customer Retention Technology 320

Omniconvert

JULY 6, 2020

If you own an online store with a large customer database, and you’re actively collecting customer data, you’re probably in. The post From customer data to actionable insights: how to find out where you’re losing customers appeared first on ECOMMERCE GROWTH Blog.

Customer Data 113

Customer Data Customer Blog eCommerce 113

Retail TouchPoints

JULY 26, 2023

With ecommerce already on the upswing and expected to grow to one-quarter of all global retail sales by 2026, retailers have a golden opportunity to capitalize on this disruptive time and protect their brand against future supply chain bottlenecks while establishing themselves as industry leaders.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

APRIL 5, 2024

An iGaming company communicates with 1,147 consumer segments, nearly three times (401) the amount for retailers and other companies, according to Optimove research.

Retail 312

Retail Games Multi-channel Leisure 312

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. The post 35 Points Ecommerce Checklist for Holiday Sales 2020: Get Ready For Post-Pandemic World 2020 appeared first on MakeWebBetter. The world has already declared COVID as a global pandemic.

eCommerce 183

eCommerce Outdoor Shipping Costs Drop Ship 183

Ecommerce Guru

NOVEMBER 22, 2021

The Salesforce Customer 360 system, which integrates customer data across marketing, sales, customer care, and other departments, is a customer relationship management (CRM) system that was introduced in 2011. The post Salesforce a game-changer for your customer retention in Ecommerce?

Customer Retention 52

Customer Retention Games eCommerce Customer 52

Omniconvert

JUNE 16, 2020

What is customer data? The post What is a customer data platform appeared first on ECOMMERCE GROWTH Blog. You’re a business that is partially or entirely functioning online, right? You are processing orders, you.

Customer Data 78

Customer Data Customer Blog eCommerce 78

Omniconvert

MAY 31, 2022

What is a customer data platform and why would you need it? The post What is a customer data platform appeared first on Omniconvert Ecommerce Growth Blog. How can it benefit your business and marketing strategy? Read on to find out!

Customer Data 78

Customer Data Customer Blog eCommerce 78

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Global ecommerce sales, representing 22% of all retail sales, could increase to $5.4 Another use case for AI models is to determine customer sentiment.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

MAY 8, 2024

Ecommerce sales are expected to hit $6.3 Despite this macro growth, ecommerce site abandonment remains a big issue for all brands, regardless of their size or product category. Additionally, overall ecommerce conversions decreased by 5.5%.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Retail TouchPoints

APRIL 23, 2021

The shift to ecommerce and the COVID-19 outbreak have created a strong market for ecommerce, resulting in the disappearance of several brick-and-mortar retail outlets. A customer setting foot in a retail outlet expects immediate and impeccable service, similar to the one received through an online purchase.

Retail 285

Retail Operations Order Fulfillment Customer Retention 285

Kissmetrics

JUNE 9, 2017

If you have a massive collection of customer data but aren’t using it in any meaningful way, this represents an untapped opportunity for business growth. If this sounds like you, don’t feel bad, there are steps you can take now to start getting a return on your data collection immediately. Customer Retention.

Customer Retention 205

Customer Retention Customer Data Information PPC 205

Kissmetrics

JUNE 14, 2017

You want every interaction to embody brand consistency and offer customer satisfaction. With the right strategy, your team can drive product sales and achieve more customer retention. For small and large eCommerce stores alike, it’s easy to lose sight of your brand message. Analyze Your Customer Data.

Channel 226

Channel Customer Jewelry Customer Data 226

Optimizely

OCTOBER 23, 2019

Marketers who use loyalty programs to create happy and loyal customers need to be able to integrate these programs into their customer data and marketing campaigns on a regular basis. E-Commerce Marketing Specialist.

Customer Loyalty 30

Customer Loyalty Customer eCommerce Marketing eCommerce 30

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

lateshipment

APRIL 2, 2021

eCommerce works exactly the same way. Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

UpSellIt

AUGUST 3, 2023

By 2026, retail ecommerce sales are projected to reach an astonishing 8.1 Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. What is Ecommerce Segmentation?

eCommerce 115

eCommerce Recommendation Accessories Customer Loyalty 115

Algopix

OCTOBER 21, 2023

In the fast-paced world of eCommerce, success is often determined by the ability to adapt, optimize, and make data-driven decisions. But with a myriad of data points to choose from, how do you know which eCommerce KPIs are the most important for your business? A high retention rate is a sign of a loyal customer base.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

Retail TouchPoints

AUGUST 15, 2022

However, brands cannot underestimate the importance of implementing a compliant and transparent process for collecting and using customer data. . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. Inflation and the threat of a recession are bringing discounts to the forefront.

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Omnichannel loyalty programs are gaining traction in retail, allowing customers to earn and redeem rewards seamlessly across various touchpoints. Personalization and Customization Customers today expect personalized experiences, and loyalty programs are no exception.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

BigCommerce

APRIL 14, 2017

A variety of content goes into these emails in an attempt to win a customer back. Ecommerce software providers like BigCommerce offer their own out-of-the-box abandoned cart series. Recommended products can be configured in Klaviyo based on your product and customer data. How do I set up Abandoned Cart Emails?

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

SellBrite

SEPTEMBER 27, 2017

Ecommerce sellers have more potential buyers at their fingertips online than any mom-and-pop store can hope to gather. Instead of advertising to a large, indefinite group of people, ecommerce sellers have to target specific audiences. Buyer personas are created by companies and represent fictional examples of their core customers.

eCommerce 132

eCommerce Customer Social Media Information 132

Omnisend

APRIL 26, 2021

With more and more people shopping online each year, the global ecommerce industry is booming like never before. From its humble beginnings in easily deliverable and consumable things like books and DVDs, ecommerce has expanded to the point where consumers now feel comfortable purchasing pretty much anything online.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

FastSpring

MARCH 15, 2021

You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Stronger Customer Relationships. The subscription model naturally shifts your focus from customer acquisition to customer retention. Define your new customer lifecycle. Easier to Scale.

Subscription 147

Subscription Payment Services Shipping Costs Payments 147

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. What is DTC eCommerce? Top 7 DTC eCommerce Trends. In 2021, U.S.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Algopix

JULY 13, 2023

Welcome to our comprehensive guide on the best eCommerce CRM systems. In today’s competitive online marketplace, effectively managing customer relationships is crucial for the success of any eCommerce business. What Is a Customer Relationship Management System? Why is CRM Important for eCommerce Businesses?

eCommerce 78

eCommerce Payment Services Management Customer 78

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses. Here are some key features to consider: 1.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Klaviyo

MARCH 13, 2018

Customer retention is a golden metric of ecommerce stores. One way to maximize the lifetime value of your most valuable customers is to identify and reward your VIP customers. There are many different ways to identify VIP customers for your ecommerce store. Step 1: Identify your VIPs.

Customer Retention 132

Customer Retention Reference Gifts eCommerce 132

MagentoBrain

MARCH 9, 2023

In today's world, customers demand easy and secure payment methods when they shop online. For an ecommerce business to thrive, it's important to provide customers with payment options that suit their needs. What is an Ecommerce Payment Gateway? This is where payment gateways come in.

Merchant Services 52

Merchant Services Payment Services Payments eCommerce 52

Smile.io

FEBRUARY 2, 2024

has access to the world’s largest loyalty dataset, with over a decade of data from billions of ecommerce orders.  Year-over-year comparisons of 6 key retention metrics based on Smile’s network of merchants, categorized by industry and merchant size.   With 10 years as a top ecommerce solution, Smile.io

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101