Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

Omnisend

SEPTEMBER 9, 2021

This kind of data is now easily accessible, giving you a holistic understanding of what makes your customers tick. After all, it’s much easier to meet people’s needs when you know exactly what they want. But what makes the difference between a one-off buyer and a loyal repeat customer? Segmentation.

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Omnisend

SEPTEMBER 8, 2021

Getting to know exactly what people want and expect from your brand is the best way to improve your customer retention. One of the best tools for building better customer intelligence is Customer Relationship Management (CRM) software. This means increased customer retention rates for you. 1 Omnisend.

eCommerce 158

eCommerce Customer Data Customer Retention Marketing 158

Retail TouchPoints

MAY 8, 2024

Jennifer Peters , Senior Manager of Ecommerce at Olly , told us: ‘The secret sauce to growth is total and complete customer empathy. Brands have to use data to truly understand the customer — what they’re doing and seeing on your site, and where they’re finding friction — in order to meet them where they are.’

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

365 Retail

FEBRUARY 9, 2025

Many retailers implement schemes that are overly complicated, requiring customers to navigate intricate point systems or meet restrictive conditions to redeem rewards. Customers value simplicity and transparency, preferring loyalty programmes that provide immediate and tangible rewards.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

Kissmetrics

MARCH 23, 2018

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors. By offering personalized experiences, retailers can deepen customer engagement and loyalty, leading to increased repeat business and brand advocacy.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Understanding how to get repeat customers can boost your revenue.

Customer 88

Customer Customer Retention Social Media X-cart 88

365 Retail

JUNE 5, 2024

Meeting and exceeding customer expectations is the main objective for all professionals in the hospitality industry, but the process is rather intricate as there are many pieces to the puzzle and the rules of the game keep changing. It’s a well-known fact that customer needs and expectations are evolving at lightning speed these days.

Customer 52

Customer Travel Information Books 52

Omnisend

DECEMBER 15, 2020

Proper implementation of an omnichannel customer support strategy has a significant impact on a company’s revenue and can bring with it other benefits and advantages, including: Faster resolution of customer cases. Reducing agents’ time handling customer requests. Higher customer satisfaction rates.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Benefits of real-time tracking 3.3:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

This will enable them to better meet customer needs and ensure they are available to receive and replenish stock items when trucks arrive. With a mobile POS, your customers won’t have to wait in line to check out. This will allow you to serve more customers and save them time. Keep Customer Data Up to Date.

Payment Services 97

Payment Services POS Mobile Operations 97

Algopix

OCTOBER 21, 2023

Customer Retention Rate: This metric reveals how many of your customers return for additional purchases. A high retention rate is a sign of a loyal customer base. Churn Rate: Churn rate is the opposite of customer retention rate. It shows how many customers you lose over a given period.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

Ecommerce Platforms

JANUARY 5, 2021

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. SALESmanago uses machine learning and AI to aggregate and analyze all your customer data. A Customer Data Platform. Yves Rocher. …To name a few.

Live Chat 104

Live Chat Social Media Magento Customer Data 104

Kissmetrics

JULY 18, 2017

He takes all of this data to see if they are growing… if their growth has slowed… why either is happening… what’s causing it… etc, etc, etc. They know when new customer data is ‘leaking’ outside of their funnel. In other words, they intimately understand the math behind each and every conversion.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

Smile.io

MARCH 22, 2024

Whether you’ve been running a rewards program for a while or you’re relatively new to rewarding your customers , you need to make sure that the rewards and functionality you’re offering meet your needs and your customers’ needs.    If not, it may be time to migrate your loyalty program. 

Customer Loyalty 94

Customer Loyalty Merchant Services Shopify Shipping Costs 94

Ecommerce Platforms

JULY 10, 2021

Using analytics unlocks a fair few benefits, including: Being able to gather accurate data to offer better, personalized, customer-focused marketing and customer service. . Get a proper feel for customer retention and churn. You can also use the app to generate structured data for your products in JSON-LD.

Shopify 211

Shopify Shipping Costs SEO Live Chat 211

lateshipment

OCTOBER 2, 2024

This makes it a crucial event for you to maximize revenue and meet your sales goals. Boost brand awareness – With customers actively looking for deals, BFCM creates the opportunity for you to dramatically boost your brands visibility by running well-targeted marketing campaigns and increasing your share of voice in a competitive market.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

This makes it a crucial event for you to maximize revenue and meet your sales goals. You need to leverage tools that unify customer data across channels and allow you to offer consistent and personalized experiences, regardless of how customers engage.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Omnisend

MARCH 16, 2021

Ecommerce product recommendations aren’t an exact science, but with customer data, you can come close. Think about the different stages of your customers’ journey: what recommendation will be the most relevant to your customer at that moment in time? How to Use Product Recommendations on Your Ecommerce Site.

Recommendation 158

Recommendation Accessories eCommerce Customer 158

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

eCommerce 78

eCommerce Payment Services Management Customer 78

Algopix

JULY 22, 2023

Understanding Customer Behavior Customer behavior insights are invaluable for improving customer retention and loyalty. Reporting tools consolidate customer data, such as purchase history and interactions, into actionable reports. What metrics should I track to measure customer satisfaction?

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

365 Retail

JUNE 5, 2024

When used correctly, customer loyalty programs can be a game-changer in retail, and Starbucks’ success story is testament to that. Costco, the multibillion dollar global retailer is also a fantastic example of a business that implements customer loyalty programs the right way.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Email Audience

SEPTEMBER 30, 2024

We write social media posts, run email campaigns, and track customer data. Know the Buyer’s Journey No two customers are the same. Your messaging must meet your audience where they are. It’s about making content that meets the needs of each audience segment. Social listening boosts customer retention.

Marketing 52

Marketing Social Media Customer Retention Multi-channel 52

Dynamic Action

APRIL 25, 2023

Limited competitive coverage, profit data and customer data is restricting growth. Retailers are now looking to data and AI more than ever before to aid in decision making to ultimately improve sales revenue, margin and market share.

Retail 62

Retail Accessories Customer Retention Marketing 62

365 Retail

JANUARY 17, 2025

The psychological appeal of achievement and reward systems has proven particularly effective in building long-term brand loyalty among younger demographics, with many retailers reporting increased customer engagement and repeat visits. These platforms provide valuable insights into customer retention and community building.

Games 52

Games Consumer Social Media Customer Retention 52

RETAIL MANAGEMENT SOFTWARE

JULY 8, 2024

Customer Relationship Management (CRM) Customer Profiles: Maintain detailed customer profiles, including purchase history and preferences, to offer personalized service and build long-term relationships. Loyalty Programs: Reward loyal customers with points systems, discounts, or exclusive offers to encourage repeat business.

Sporting Goods 52

Sporting Goods POS Payment Services Point of Sale 52

Kibo

MAY 14, 2014

In order to give them the information they need to succeed, associates should be equipped with mobile phones or tablets that surface detailed product information, promotions and customer data to assist with every aspect of the in-store shopping experience. Subscribe to the Kibo Monthly Newsletter.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

MagentoBrain

MARCH 9, 2023

PCI compliance ensures that your customers' data is being handled securely and that you are following industry best practices for security. A seamless and secure checkout experience can reduce cart abandonment rates and improve customer retention. Another factor to consider is fraud protection.

Merchant Services 52

Merchant Services Payment Services Payments eCommerce 52

Smile.io

FEBRUARY 2, 2024

Repeat Customer Rate 💡 Repeat Customer Rate is the proportion of orders from customers placing at least their second order with a store within the year. Repeat customer rate has increased or remained constant across industries in 2023, indicating increased customer retention.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Smile.io

NOVEMBER 29, 2023

When your average customer is willing to drop thousands of dollars for one pair of shoes, it’s worth keeping them around. based premium sneaker brand Side Kicks decided to prioritize its customer retention strategy.  Its Onyx tier members can request attendance at these media days to meet the artist or celebrity. 

Gifts 53

Gifts Customer Retention Events Customer Loyalty 53

Smile.io

MARCH 20, 2024

Patrick Trochaniak With a points program, you unlock various features that will further drive customer retention and lifetime value.   When configuring a VIP program, you can customize it to meet your store’s needs. Learn how to build the best program for your store. Unique rewards and perks for top tiers.

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

ESW

MAY 23, 2018

It’s critical to protect your customers’ data, no matter what platform you choose. Customize user experience: Scalefast offers seamless multi-channel user experiences, which allows you to meet your customers on mobile, on desk, or in-store.

Payment Services 60

Payment Services Magento eCommerce Shipping Costs 60

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Shipping Costs 52

Smile.io

SEPTEMBER 17, 2024

Calculating repeat purchase rate  6 tips to get more repeat customers in Shopify How to get started with effective customer retention Getting started with Smile.io Email and SMS marketing As zero-party and first-party data become increasingly important, ecommerce brands need to personalize their consumer touchpoints.

Shopify 46

Shopify Merchant Services Subscription Customer Retention 46

Korona

MARCH 7, 2023

Table of contents POS gift cards benefits Challenges of using gift cards Leveraging data from POS gift card POS gift cards as a loyalty program How to secure gift card customer data Inventory with POS gift cards An Overview of Gift Cards and How They Benefit Retailers Gift cards have become essential tools for retailers looking to boost their sales.

POS 52

POS Gifts Payment Services Merchant Services 52

Korona

OCTOBER 6, 2021

It’s time to revamp your winery marketing strategy by personalizing your wine club membership gifts based on a customers database that you can only access through your wine POS system. Other additional consumer information includes purchase history (both in-person and online), detailed order notes, lifetime value, and customer preferences. .

POS 52

POS Payment Services Point of Sale Shipping Costs 52