Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Understanding how to get repeat customers can boost your revenue.

Customer 89

Customer Customer Retention Social Media X-cart 89

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Technology 57

Technology Retail Customer Retention Customer Data 57

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Kissmetrics

JANUARY 17, 2022

Segmentation helps brands to understand their customers better and target their products accordingly. You can implement email segmentation by analyzing the customer data and behavior over various channels to deliver the content and style most valuable to your buyers/prospects. Product Recommendations. Dynamic Websites.

Marketing 273

Marketing Recommendation Social Media Improvements 273

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Omnisend

SEPTEMBER 9, 2021

Use the following tools to get the full picture of your performance: Retention reports : A successful customer retention strategy is crucial for sustainable growth and stability. But what makes the difference between a one-off buyer and a loyal repeat customer? Segmentation.

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

Optimizely

DECEMBER 20, 2018

They recognize that some customers may only want to read their editorials, while others will be interested in buying specific products. To achieve this, the company uses customer data to keep buyers informed of the latest trends they personally care about. . Glambot: Focus on customer retention.

Online Retail 259

Online Retail Marketing Retail Fashion 259

UpSellIt

AUGUST 3, 2023

Improved Customer Experience: Segmentation allows businesses to provide personalized content, offers, and recommendations, making the shopping experience more relevant and enjoyable for customers. Ecommerce personalization examples include: Product recommendations based on browsing and purchase history.

eCommerce 109

eCommerce Recommendation Accessories Customer Loyalty 109

Kibo

SEPTEMBER 2, 2020

At scale, an engaging, personalized user experience (UX) can lead to better customer retention, recurring sales, and referrals. Product Recommendations. You’ve likely seen prompts and recommended products on retail websites before. “You

Recommendation 62

Recommendation Omnichannel Customer Retention Customer Experience 62

iVend

JUNE 14, 2023

How can retailers use retail POS technology to elevate customer loyalty The most effective way of enhancing customer loyalty with POS is through a loyalty program. So here we take a look at the four steps to POS-driven customer retention and loyalty. Single view of customer – across all channels.

Customer Loyalty 52

Customer Loyalty POS Technology Customer 52

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

Retailers are leveraging data analytics and customer insights to offer personalized and customized loyalty programs that cater to individual preferences and behaviors. By offering personalized experiences, retailers can deepen customer engagement and loyalty, leading to increased repeat business and brand advocacy.

Customer Loyalty 83

Customer Loyalty Customer Retail Customer Retention 83

Algopix

JULY 16, 2023

By including personalized product recommendations, tailored offers, and customized content, businesses can drive higher engagement and sales. Mailchimp also integrates with various eCommerce platforms, making it seamless to sync your customer data and send personalized emails.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

365 Retail

SEPTEMBER 30, 2022

Customer loyalty is your lifeblood, so understanding changing spending habits and harnessing the right digital experience platforms (DXP) to measure and optimise your customer interactions will be critical. Here are my recommendations for retailers to survive and thrive in a downturn. Focus on customer retention.

Customer Retention 67

Customer Retention Retail B2C Customer Loyalty 67

Sailthru

JUNE 1, 2023

Interactive digital experiences can help build brand loyalty while delivering key details about your customer’s interests and future purchase intent. The importance of data to strengthen customer retention and sales is well-known by most businesses. Better personalization leads to stronger engagement and higher ROI.

Travel 78

Travel Customer Retention Demo Information 78

Email Audience

SEPTEMBER 30, 2024

We write social media posts, run email campaigns, and track customer data. You can then use that information to send personalized emails or recommendations. If a customer often reads about social media marketing, send them a guide on optimizing social media ads. If a customer posts about an issue, respond quickly.

Marketing 52

Marketing Social Media Customer Retention Multi-channel 52

365 Retail

JUNE 5, 2024

By offering digital apps, or membership cards that enable customers to earn rewards or points when making a purchase, retail businesses can further collect data that helps them refine their marketing strategies. For instance, let’s say a customer is looking on Amazon’s website for a new smartphone.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Optimizely

JULY 16, 2019

They want to buy products they didn’t know existed and discover items they didn’t know they needed — not receive emails recommending things they’ve already bought. If you’re practicing customer-centric marketing, you can send dynamic content that’s specific to each recipient and unique to each individual. .

Customer 150

Customer Marketing Customer Data Channel 150

Algopix

OCTOBER 21, 2023

Customer Retention Rate: This metric reveals how many of your customers return for additional purchases. A high retention rate is a sign of a loyal customer base. Churn Rate: Churn rate is the opposite of customer retention rate. It shows how many customers you lose over a given period.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

Ecommerce Platforms

JANUARY 5, 2021

With over 2,000 customers and an astounding over 100% customer retention rate, it's safe to say SALESmanago has more than made a name for itself. SALESmanago uses machine learning and AI to aggregate and analyze all your customer data. A Customer Data Platform. Yves Rocher. …To name a few.

Live Chat 104

Live Chat Social Media Magento Customer Data 104

Omnisend

APRIL 14, 2021

This stage is all about education, offering informative content and product recommendations based on the customer’s needs. Active customer: The customer has made a purchase, so you need to follow up with post-purchase engagement. How to Choose Customer Lifecycle Software? What are your growth and retention goals?

Customer 78

Customer Omnichannel Customer Retention Channel 78

Kissmetrics

JUNE 14, 2017

You want every interaction to embody brand consistency and offer customer satisfaction. With the right strategy, your team can drive product sales and achieve more customer retention. Analyze Your Customer Data. Too many marketers rely on guesswork when it comes to their customers’ behaviors. Image Source.

Channel 226

Channel Customer Jewelry Customer Data 226

Smile.io

SEPTEMBER 17, 2024

Calculating repeat purchase rate  6 tips to get more repeat customers in Shopify How to get started with effective customer retention Getting started with Smile.io Email and SMS marketing As zero-party and first-party data become increasingly important, ecommerce brands need to personalize their consumer touchpoints.

Shopify 46

Shopify Merchant Services Subscription Customer Retention 46

lateshipment

OCTOBER 2, 2024

Boost brand awareness – With customers actively looking for deals, BFCM creates the opportunity for you to dramatically boost your brand’s visibility by running well-targeted marketing campaigns and increasing your share of voice in a competitive market.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

APRIL 2, 2021

However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data). Take away – With hybrid (omnichannel) selling becoming the norm, you can make use of public cloud platforms , which help you to collect customer data across all platforms.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

FEBRUARY 23, 2022

Through loyalty marketing you can retain customers through value-add marketing, creating a sense of exclusivity, or by leveraging the value of referrals. Informs your marketing efforts with live customer data. The best business decisions are backed by data because they can help predict consumer behavior.

Marketing 82

Marketing Customer Loyalty Customer Retention Social Media 82

RetailMinded

JULY 8, 2021

The downside of conventional marketing is that it’s hard to touch base with clients if you don’t have their contact information and customer data. However, if you want to boost customer loyalty in more comprehensive geography and reach, digital marketing is the way to go. . Personalized Emails.

Marketing 106

Marketing Retail Customer Loyalty Social Media 106

Omnisend

DECEMBER 7, 2021

With that said, let’s look at some of the best ways to reach out to customers with your after-holiday email campaigns. Your holiday sales and customer data is gold if you can successfully make use of it. Product recommendations should feel natural and useful, never pushy.

Gifts 159

Gifts Shipping Costs Recommendation Customer Retention 159

365 Retail

JANUARY 29, 2024

Retailers should leverage similar advancements, such as augmented reality, mobile apps, and personalized recommendations, to enhance the in-store shopping experience. Data-Driven Decision Making The success of sportsbooks is heavily reliant on data analytics to understand customer preferences and behavior.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

RetailMinded

FEBRUARY 18, 2023

Did you know that the cost of attracting a new customer is five times more than the cost of retaining the existing one? Because of these exorbitant costs of customer acquisition, businesses are shifting their focus on customer retention to drive repeat purchases among customers. Check out the screenshot below.

Social Media 52

Social Media Customer Retention Subscription Retail 52

Kissmetrics

MARCH 23, 2018

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty. Next, use your data to your advantage.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Klaviyo

MARCH 13, 2018

Customer retention is a golden metric of ecommerce stores. One way to maximize the lifetime value of your most valuable customers is to identify and reward your VIP customers. There are many different ways to identify VIP customers for your ecommerce store. 28% placed order count. 20% based on lifetime revenue.

Customer Retention 132

Customer Retention Reference Gifts eCommerce 132

Omnisend

APRIL 26, 2021

Personalization in marketing has quickly become a customer expectation. In fact, according to Accenture , a massive 91% of consumers say they are more likely to shop with brands that provide offers and recommendations that are relevant to them. Use Marketing Automation to Create a Personalized Customer Experience.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

BigCommerce

APRIL 14, 2017

Notice you can set up as many as you would like, though 3 are recommended. Here is where you can customize the email and include coupon codes as necessary. We’ll cover the importance of this and what we recommend in a bit. The platform recommends additional products in order to cross or up-sell.

Shipping Costs 411

Shipping Costs Payments Payment Services BigCommerce 411

Algopix

JULY 13, 2023

Key Features to Look for in eCommerce CRM Systems Customer Data Management A robust eCommerce CRM system should provide comprehensive customer data management capabilities. This includes storing customer profiles, contact information, purchase history, and communication logs.

eCommerce 78

eCommerce Payment Services Management Customer 78

Liveintent

NOVEMBER 24, 2020

I really enjoyed the Brand Innovators fireside chat I moderated in September with Antony Demetriades, who heads customer retention at McAfee, a client of ours. Puri: To me, it’s about being relevant to the customer at that moment in time, which adds value to the customer’s intent. Puri: I agree.

Marketing 104

Marketing Customer Retention Information Improvements 104