Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand. And the best thing?

Management 208

Management Shipping Costs Shipping Merchant Services 208

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Omnisend

SEPTEMBER 9, 2021

Use the following tools to get the full picture of your performance: Retention reports : A successful customer retention strategy is crucial for sustainable growth and stability. But what makes the difference between a one-off buyer and a loyal repeat customer? Segmentation. Automation. of total sends.

eCommerce 148

eCommerce Customer Retention eCommerce Analytics Improvements 148

SellBrite

JUNE 7, 2017

Savvy business owners know that customer retention is worth its weight in gold. The numbers say it all: it costs five times more to bring in a new customer than it does to maintain a current one and the odds of making a sale to a current customer are 60-70 percent compared to only a 5-20 percent chance of selling to a new lead.

Customer Loyalty 166

Customer Loyalty Social Media Customer Customer Retention 166

Optimizely

AUGUST 7, 2018

This data powers your ability to execute lifecycle marketing — a strategy to engage with shoppers in the most relevant way according to where they are in their customer journey. It really all comes down to: Are they a long-term loyal customer? Or a brand new customer? What customer lifecycle data do I need?

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

FastSpring

MARCH 15, 2021

You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. With digital product subscriptions, you don’t have to worry about shipping costs, buyer location, customs, or import laws. Stronger Customer Relationships. Why Shift to a Subscription Revenue Model.

Subscription 147

Subscription Payment Services Shipping Costs Payments 147

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data). And the best part, it’s a different joke that cracks us up every time!

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Smile.io

AUGUST 5, 2024

A loyalty program is a well-structured, customer retention marketing strategy that encourages customers to shop from your store on a long-term basis. Through rewards, discounts, and other incentives, loyalty programs enable you to thank customers for their loyalty and trust in your business. Gamified loyalty program 3.

Customer Retention 46

Customer Retention Shopify Customer Merchant Services 46

Algopix

OCTOBER 21, 2023

Customer Retention Rate: This metric reveals how many of your customers return for additional purchases. A high retention rate is a sign of a loyal customer base. Churn Rate: Churn rate is the opposite of customer retention rate. It shows how many customers you lose over a given period.

Shipping Costs 118

Shipping Costs eCommerce Customer Retention Fulfillment 118

lateshipment

OCTOBER 2, 2024

Boost brand awareness – With customers actively looking for deals, BFCM creates the opportunity for you to dramatically boost your brands visibility by running well-targeted marketing campaigns and increasing your share of voice in a competitive market. Offer bundles, free shipping, and limited-time flash sales to entice customers.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

Boost brand awareness – With customers actively looking for deals, BFCM creates the opportunity for you to dramatically boost your brand’s visibility by running well-targeted marketing campaigns and increasing your share of voice in a competitive market. Offer bundles, free shipping, and limited-time flash sales to entice customers.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Omnisend

DECEMBER 7, 2021

With that said, let’s look at some of the best ways to reach out to customers with your after-holiday email campaigns. Your holiday sales and customer data is gold if you can successfully make use of it. 5 of the best post-holiday email campaign strategies.

Gifts 159

Gifts Shipping Costs Recommendation Customer Retention 159

Kissmetrics

JULY 18, 2017

You can stock and/or drop ship your inventory, but you need to make sure products are getting to the customer as quickly and efficiently as possible. He takes all of this data to see if they are growing… if their growth has slowed… why either is happening… what’s causing it… etc, etc, etc.

Blog 205

Blog Clothing Multi-channel Shipping Costs 205

RetailMinded

FEBRUARY 8, 2023

“A utomation frees up your human capital to do the work they do best, taking multiple small and or competing considerations into account, giving your customers a human touch in those times of high touch need, like a customer service issue or a high cost high consideration purchase decision. Plus, don’t overlook inventory.

Technology 98

Technology Merchant Services Retail Shipping Costs 98

GetElastic

APRIL 28, 2022

Omnichannel Shopping Leading to Better Customer Retention. According to Omnisend , “customer retention rates are 90% higher for omnichannel versus single channel.” An omnichannel approach to eCommerce is being adopted by companies to make the customer experience more convenient. What’s Next for DTC eCommerce?

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Omnisend

APRIL 14, 2021

This stage is all about education, offering informative content and product recommendations based on the customer’s needs. Active customer: The customer has made a purchase, so you need to follow up with post-purchase engagement. This is your chance to turn a one-off buyer into a loyal customer.

Customer 78

Customer Omnichannel Customer Retention Channel 78

Smile.io

APRIL 30, 2024

  But how do you boost customer engagement ? It can be a game-changer for businesses also looking to improve their marketing ROI and increase customer retention rates. Collect valuable customer information To ensure successful remarketing emails, you need to gather crucial customer data.

Customer 87

Customer Shopping Carts Shipping Costs Subscription 87

Ecommerce Platforms

JULY 10, 2021

Using analytics unlocks a fair few benefits, including: Being able to gather accurate data to offer better, personalized, customer-focused marketing and customer service. . Get a proper feel for customer retention and churn. So, that you can access your data from one centralized app. . Segment by Littledata.

Shopify 211

Shopify Shipping Costs SEO Live Chat 211

MakeWebBetter

JULY 30, 2020

The first rule of the eCommerce business is to adapt to the current happenings of the industry. The world has already declared COVID as a global pandemic. Cities are under lockdown, social distancing is followed, many businesses are shut, outdoor gatherings are prohibited.

eCommerce 183

eCommerce Outdoor Drop Ship Shipping Costs 183

Omnisend

APRIL 26, 2021

Use Marketing Automation to Create a Personalized Customer Experience. The key to personalization is the effective use of customer data. Order/shipping confirmation to provide updates, reassurance, and encourage the next purchase. What kind of integrations does your chosen platform support?

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Omnisend

MARCH 16, 2021

Ecommerce product recommendations aren’t an exact science, but with customer data, you can come close. Think about the different stages of your customers’ journey: what recommendation will be the most relevant to your customer at that moment in time? How to Use Product Recommendations on Your Ecommerce Site.

Recommendation 159

Recommendation Accessories eCommerce Customer 159

Korona

OCTOBER 14, 2022

One of the most effective strategies for encouraging customer retention and increased consumer spending is to implement loyalty and membership programs. This is evident from the fact that almost 83% of customers are more likely to stay faithful to an organization with a loyalty platform.

Subscription 52

Subscription POS Customer Retention Shipping Costs 52

Smile.io

MARCH 22, 2024

In these cases, the question quickly becomes—how do you migrate your customers, data, and entire rewards program to another provider? Your customers might be familiar with a specific look and feel, and you might be accustomed to operating and analyzing your program in certain ways.  

Customer Loyalty 94

Customer Loyalty Merchant Services Shopify Shipping Costs 94

Omnisend

MAY 30, 2021

Understanding customer behavior is essential for any merchant. The right customer data can help drive your buyers to make more personalized purchase decisions—and this is where behavioral segmentation comes into play. Generally speaking, behavior segmentation considers the following: When customers first interact with a website.

Customer 115

Customer Merchant Services Subscription Omnichannel 115

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Live Chat Drop Ship 152

Kibo

MAY 14, 2014

In order to give them the information they need to succeed, associates should be equipped with mobile phones or tablets that surface detailed product information, promotions and customer data to assist with every aspect of the in-store shopping experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

Omnisend

APRIL 20, 2021

There are many benefits of this choice—consumers don’t have to leave the comfort of their own homes, they can have access to different product variations, they get products shipped any address, and so on. As a business owner, when you are struggling to obtain new customers, having an online presence is not a choice. Image source.

Mobile 78

Mobile Payment Services Omnichannel Social Media 78

ESW

MAY 23, 2018

These hurdles include changes in payment processing and cyber security, managing customized orders and varying membership levels, packaging and shipping complexities, timing deliveries, customer churn, rapid growth, and integrating rewards and loyalty programs. Uncertainties of rapid growth and customer churn.

Payment Services 60

Payment Services Subscription Operations eCommerce 60

Smile.io

FEBRUARY 2, 2024

Repeat Customer Rate 💡 Repeat Customer Rate is the proportion of orders from customers placing at least their second order with a store within the year. Repeat customer rate has increased or remained constant across industries in 2023, indicating increased customer retention.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Powerinbox

DECEMBER 18, 2019

By doing some simple analysis of this data, you can personalize your organization’s marketing efforts and vastly improve both customer retention and sales. With this data, marketing teams can easily add new dynamic ad blocks to established transactional messages (i.e., Transactional Emails and Personalization.

Marketing 48

Marketing Retail Customer Retention Shipping Costs 48

Smile.io

MARCH 20, 2024

Customers will only be motivated to earn points if the rewards are incentivizing. It’s best practice to offer rewards such as: Fixed or percentage discounts Free products Free shipping Gift cards Flexible points systems are an important tool for ecommerce brands from a brand-building and financial perspective.

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

365 Retail

OCTOBER 31, 2022

Getting your customer data clean. Questionnaires, polls, quizzes, contests and social stories can incorporate reward mechanics that give consumers a genuine reason to engage and submit their first- and zero-party data and opt into your holiday marketing campaigns. . It’s now also a prime time to re-engage dormant customers.

Marketing 52

Marketing Retail Shipping Costs Customer Retention 52

Smile.io

OCTOBER 30, 2023

But whatever you choose, the ultimate goal is always to improve customer retention.    💡 "The sole purpose of a loyalty program is to turn one-time customers into repeat customers and build a loyal following."   This data becomes even more valuable when you offer product rewards.

Shopify 90

Shopify Merchant Services POS Omnichannel 90

365 Retail

JUNE 5, 2024

When used correctly, customer loyalty programs can be a game-changer in retail, and Starbucks’ success story is testament to that. Costco, the multibillion dollar global retailer is also a fantastic example of a business that implements customer loyalty programs the right way.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52