Retail TouchPoints

MAY 5, 2021

In retail markets where the customer experience is perceived at the same or greater importance of the underlying products and services, a lack of differentiation can rapidly undermine brand value. CRM systems) and enabling customers to switch to a live video call as part of a single seamless experience.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Steve Dennis

OCTOBER 27, 2021

As has become all too familiar, the moribund department store sector is dominated by huge multi-story formats, most ranging in size between 150,000 – 200,000. Local is nothing like a Nordstrom department store. Shopping isn’t about digital or physical channels, it’s an evolving blend of both.

Department Stores 109

Department Stores Retail Multi-channel eCommerce 109

Sailthru

MARCH 8, 2018

Brands must have seamless integrations between channels and expedited shipping options. They should also utilize cutting-edge technology that adds to the customer experience, such as augmented reality features in apps. They also communicate these offerings to customers; during Q4, 6.6% Who’s winning?

Omnichannel 60

Omnichannel Social Media Retail Shipping Costs 60

BigCommerce

FEBRUARY 13, 2018

When you factor in the expanded ecommerce selling opportunities through omni-channel retail (like adding Amazon and eBay storefronts to your sales approach, for example), it’s easy to see that now is the best possible time to grow an ecommerce business. Ecommerce helps small businesses sell directly to customers. It’s Now or Never.

eCommerce 417

eCommerce Payment Services Small Business Retail Shipping Costs 417

ROI Revolution

AUGUST 5, 2021

Claim your copy so you can profit off of this channel’s meteoric rise. Jewelry, lodging, and department stores saw the biggest yearly sales growth compared to the other sectors measured in Mastercard’s SpendingPulse Report. When it comes to large retailers and department stores, 58.2% increase over 2019.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

ROI Revolution

DECEMBER 2, 2021

Retail sales as a whole still saw significant yearly growth on Black Friday according to data from Mastercard SpendingPulse. In-store sales were up nearly 43% over Black Friday 2020, with department stores up 86.4%. Digital emerged more than ever as a channel for consumers looking for home products.

eCommerce 148

eCommerce Social Media Payments Payment Services 148