Retail TouchPoints

MARCH 18, 2021

Shoppers across demographics now routinely order their groceries online just as they already did their books, electronics, and apparel. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience.

Fulfillment 246

Fulfillment eCommerce Retail Subscription 246

Retail TouchPoints

FEBRUARY 23, 2022

In CPG and electronics specifically, Nicholson has seen a surge in in-store vending machines and loaded kiosks, like those that many airports are now outfitting their terminals with. Create moments for automation: Some product needs can be fulfilled without even interacting with an associate at the counter or curbside.

Fulfillment 298

Fulfillment Vend Operations Technology 298

Retail TouchPoints

FEBRUARY 28, 2023

Whether they’re choosing lower-cost private-label items at the grocery store, cutting back on discretionary apparel purchases or spending less on electronics, persistent price increases are top-of-mind for shoppers across all retail sectors. There’s no question that rising prices have altered consumer behaviors.

Retail 289

Retail Books Consumer Social Media 289

365 Retail

APRIL 8, 2025

Virtual retailers are leveraging AI to analyse customer data, such as browsing habits, purchase history, and preferences, to offer tailored product recommendations and promotions. The use of these technologies enhances convenience and ensures customers feel supported, regardless of the time or complexity of their query.

Payment Services 52

Payment Services Technology Cryptocurrencies Customer 52

Optimizely

FEBRUARY 8, 2018

Centralize your marketing data. The first step to achieving multi-channel marketing attribution is to unify all of your customer data in one place. Now that you know which campaigns and channels drive the most revenue, you can also get data on the products that drive the most revenue for your brand.

Multi-channel 186

Multi-channel Channel Marketing B2C 186

Retail TouchPoints

NOVEMBER 10, 2020

From household name brands declaring bankruptcy, to Amazon consolidating its ecommerce dominance, to curbside delivery options becoming a coveted competitive differentiator across categories ranging from electronics to grocery to fashion, the landscape for retailers looks radically different than it did 12 months ago.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

Retail TouchPoints

JULY 8, 2021

Grocers could include links to a set of curated recipes tailored to products purchased, or retailers could invite customers to play a fun trivia game, specific to their purchase, to drive education and anticipation.

Customer 264

Customer Shipping Costs Retail eCommerce 264

Retail TouchPoints

OCTOBER 14, 2021

Forgivability means establishing a trusting relationship with customers so that they know your company has important measures in place to both prevent a cyberattack and to resolve matters quickly if a breach does occur. Consumers generally know that doing business in an electronic world comes with a certain amount of risk.

Retail 182

Retail BigCommerce Information Customer Data 182

RTP blog

JULY 14, 2017

Merchants who deal in the growing digital goods space — selling electronic gift cards, e-books, digital tickets, and the like — are losing even more: 8.6% Encrypting customer data can make it nearly impossible for fraudsters to access sensitive information. Merchants with an online channel are already losing 7.6%

Merchant Services 150

Merchant Services Payments eCommerce Payment Services 150

ESW

JULY 6, 2023

But since customers demand choice, global brands need the right partners with the expertise to broaden the product catalogue. These partners enable brands to offer more products to more customers in more places. Customisation Amazon makes excellent use of customer data. Beauty brands are well suited for subscriptions.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

RTP blog

MARCH 19, 2018

Traditional retailers, like Maplin Electronics and Toys ‘R’ Us, that have not been able to adapt quickly enough, have suffered as a result. The Growth Of Technology And Data Is Leading To Changing Consumer Expectations New data sources, such as that coming from sensors, is resulting in vast volumes of connected IoT data.

Consumer 150

Consumer Retail Multi-channel Toys 150

Wiser

JANUARY 30, 2025

A shopper comparing electronics might choose a retailer that offers price-matching or exclusive online discounts. Using customer data, brands and retailers can offer tailored recommendations and promotions that resonate with individual shoppers. For example: Online behavior can inform personalized suggestions in-store.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Optimizely

AUGUST 28, 2020

Getting started with Zaius’ SMS and MMS solution is incredibly fast and easy because all your customer data is already available in your account. Note that explicit consent means that your customer gave you written permission or checked a box for receiving marketing messages from you. In 2017, about 1.67 trillion by 2023.

Social Media 195

Social Media Subscription Channel Shipping Costs 195

lateshipment

MAY 27, 2021

To the company, it implies a much better prediction of revenues, reliable customer data, and much better customer engagement. With the current situation, we’ll see a continuous rise of electronic payments and the use of digital wallets allowing consumers to make safe and instant transactions.

Payment Services 130

Payment Services Retail Payments Subscription 130

BigCommerce

SEPTEMBER 14, 2018

Which Customer Expectations are Changing? Discount Electronics , a twenty-year veteran of the industry, was intentional about evolving their business to match their customers’ changing needs. For example, what’s your customer acquisition strategy ? What’s your customer lifetime value model? Don’t miss a post.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. Building an online shopping channel for their corporate customers delivers an experience that drives sales.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

iVend

APRIL 22, 2024

Electronics Store POS Software iVend helps electronics retailers win in a competitive market. Read how our electronics store POS solutions give electronics the edge. Of all the consumer electronics, the favourite by a mile is the smartphone. Showrooming – Shoppers usually start their electronics research online.

POS 52

POS Electronics Consumer Electronics Mobile 52

FastSpring

SEPTEMBER 11, 2019

Strong customer authentication (SCA) is a requirement of the revised EU Payment Services Directive Services (PSD2) on payment service providers within the European Economic Area. SCA requires that electronic payments are performed with multi-factor authentication, which increases electronic payment security.

Merchant Services 95

Merchant Services Payment Services Customer Banking 95

Sailthru

JANUARY 23, 2020

And yet, many retailers fail to personalize their marketing communications, largely due to poor customer data management. L’Oréal is taking that to the next level with Perso, a home device the beauty giant debuted at the Consumer Electronics Show in Las Vegas earlier this month.

Consumer Electronics 88

Consumer Electronics Clothing Mobile Social Media 88

SellBrite

JANUARY 8, 2020

Cross-selling is the practice of increasing sales bypromoting related products alongside the items a customer is looking at or buying. This approach serves to validate the customer in their decision to purchase one of those items, as other customers also purchased those items. Takeaway: Don’t overcomplicate things.

Shipping Costs 138

Shipping Costs eCommerce Accessories Presentation 138

365 Retail

JULY 13, 2022

IoT is the network of physical objects or “things” embedded with electronics, software, sensors, and network connectivity that enables them to collect and exchange data. For a solid few years now, the Internet of Things (IoT) has been rapidly ushering in a digital revolution – or otherwise known as Industry 4.0. . Industry 4.0

Retail 95

Retail Technology Electronics B2B 95

ROI Revolution

JUNE 6, 2022

Out of all of the D2C brands that answered our survey, the most popular industry was apparel & accessories, followed by electronics & technology and home goods. With demand still sky-high in key categories like electronics , auto parts and accessories , gaming, and even raw materials, there could be a long, bumpy road ahead.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

RetailMinded

MAY 21, 2024

But in in the current retail industry, with hackers always on the hunt, protecting sensitive data is a significant challenge for many businesses. Imagine the fallout if bad actors breach your store’s defenses and steal customer data and records. It can tarnish your reputation, and the financial blow could be devastating.

Payment Services 52

Payment Services Retail Customer Data Mobile Payments 52

ESW

NOVEMBER 26, 2018

Let’s explore what traditional brands can learn from the customer-experience mindset that digitally native brands are born with — and how embracing their tactics can lead to success. These brands could reach more customers by understanding that this is fundamental shift in the sales-marketing relationship.

Consumer 94

Consumer eCommerce Customer Experience Electronics 94

RETAIL MANAGEMENT SOFTWARE

AUGUST 18, 2023

While some sectors, notably the apparel industry, stand to benefit from these trends, other segments, such as consumer electronics, might encounter fluctuations in sales. Harnessing the Power of Personalization In the age of data-driven marketing, personalization is the key to capturing the attention and loyalty of your customers.

Retail 94

Retail Social Media Consumer Electronics Payments 94

FastSpring

NOVEMBER 9, 2023

Ensure that your website has robust security measures in place to protect customer data. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud. Customer Support readiness : Anticipate a surge in customer inquiries and prepare your support team.

Payment Services 78

Payment Services Customer Payments Subscription 78

BigCommerce

AUGUST 15, 2018

The only 3 systems scaling brands need for seamless data orchestration, including product, accounting and customer data. Customer Relationship Management (CRM) Integration. Product Feeds and Electronic Data Interchange (EDI). Custom API Endpoints. Cross Channel Inventory Synchronization.

Information 212

Information Management Merchant Services Multi-channel 212

UpSellIt

FEBRUARY 26, 2024

Some examples include a 24% email conversion rate for electronic retailers, a 14% lead collection rate for fashion brands, and a 4% increase in revenue leveraging our “save your cart” solution, Cart Preserver.

Customer Loyalty 116

Customer Loyalty Conversion Optimization Shopping Carts Technology 116

ESW

JUNE 6, 2024

Gathering Actionable Return Data The data you collect on returns is only as good as the actions you can take from it. You need to set up robust systems to capture data that are accurate and comprehensive. Comprehensive demographic customer data can also enrich your understanding of return reasons.

Merchant Services 78

Merchant Services Social Media Consumer Electronics Customer Experience 78

ESW

JUNE 4, 2024

Gathering Actionable Return Data The data you collect on returns is only as good as the actions you can take from it. You need to set up robust systems to capture data that are accurate and comprehensive. Comprehensive demographic customer data can also enrich your understanding of return reasons.

Merchant Services 78

Merchant Services Social Media Consumer Electronics Customer Experience 78

Omnisend

DECEMBER 15, 2023

For example, Snatcher , an ecommerce brand based in South Africa, offers various products across segments like beauty, electronics, and more. The brand made over $120k and 74% more revenue using Omisend’s email automation solution to target customers who abandoned their shopping carts. to sync customer data with Omnisend.

Outdoor 145

Outdoor Social Media Channel X-cart 145

Dynamic Yield

JULY 6, 2018

Electronics retailer connects customer data across multiple touchpoints for seamless experience creation. The post Croma achieves closer integration between offline and online appeared first on Dynamic Yield.

Electronics 28

Electronics Customer Data Customer Retail 28

Dynamic Yield

DECEMBER 5, 2018

Europe's largest consumer electronics retailer manages to drive an 8% lift in average revenue by merging all of its customer data to enable personalized experiences. The post MediaMarkt connects online and offline worlds to master personalization at scale appeared first on Dynamic Yield.

Consumer Electronics 28

Consumer Electronics Electronics Customer Data Management 28

GetElastic

AUGUST 11, 2021

With offices in hubs including Berlin, San Francisco, and Denver, and a global team distributed across every time zone, they help thousands of businesses across the spectrum of digital maturity to move fast and meet customer demands.

Management 148

Management eCommerce Multi-channel Channel 148

MakeWebBetter

SEPTEMBER 5, 2019

Before anybody could start with their black friday deals, online-shopping retailer-Amazon releases daily deals at every hour. Not only that, to celebrate the biggest day of the year for retailers, Amazon pushes exclusive offers and deep discounts through ‘Countdown to Black Friday’.

Small Business Retail 152

Small Business Retail Retail Live Chat Drop Ship 152

Ecommerce Platforms

JULY 13, 2018

Choose from several categories, including automotive, apparel, books, electronics, and sports. It's really easy to find millions of products in the Doba marketplace, some of which ship from the USA so your customers don't have to wait long. The most unique parts of Doba involve pricing and the marketplace.

Shipping Costs 91

Shipping Costs Payment Services Live Chat Shipping 91

ChannelAdvisor

SEPTEMBER 30, 2019

Customer data platforms (CDPs). Home, Garden & Electronics] Watch On Demand. Retail Touchpoints just released its latest resource for retailers: 2020 E-Commerce Tech Preview: 12 Industry Experts Share Valuable Insights. Unified commerce. Machine learning and AI. Product content delivery. Last mile management.

eCommerce 55

eCommerce Webinar Beauty and Health Blog 55