Kissmetrics

AUGUST 24, 2017

Tracking customer event data, such as for Kissmetrics’ behavioral analytics solution, is an integral part to any successful online business–but I bet you already knew that. You definitely knew that… cue engineers and marketers nodding their head slowly … Customer Data Management with Segment.

Customer Data 248

Customer Data Events Travel Management 248

Optimizely

MARCH 25, 2019

Zam is a data science-powered marketing assistant that lives inside the Zaius B2C CRM platform. Zam is constantly analyzing all of your customer data and serving up predictive and prescriptive insights that — with one click — you use to interact directly with the right customers and offer the right products at the right time.

Marketing 79

Marketing Customer Data B2C Demo 79

Retail TouchPoints

JANUARY 17, 2023

In both retail and relationships, ghosting may seem like something that takes place out of the blue; however, romantic partners and customers have likely given signals, if only you knew when or where to look for them. For brands, these signals can be found in customer data.

Customer 321

Customer Customer Data Other Marketing 321

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 318

Merchant Services Shopify Subscription Multi-channel 318

Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer.

Multi-channel 306

Multi-channel Games Retail Social Media 306

Retail TouchPoints

APRIL 20, 2022

One-to-one tablet-powered service is made extra relevant thanks to deep customer profiles that budtenders access and update via the point-of-sale system. Using Analytics and Customer Data to Localize and Personalize Cannabis Retailing. Photo credit: Cookies.

Retail 354

Retail Social Media Technology Events 354

Forrester eCommerce

JULY 15, 2022

Learn how to create a scalable data culture in your organization in this sneak peek of our upcoming Technology & Innovation North America event.

Events 370

Events Technology Customer Data Customer 370

Optimizely

FEBRUARY 5, 2021

If you’re reading this blog on our site, it’s because you came here for information about collecting customer data. It’s a high-volume event (more than 100 million people in the U.S. Now, let’s get to the heart of the matter. And I can’t think of a more efficient way to campaign directly to consumers than the Super Bowl.

Marketing 370

Marketing Games Events Consumer 370

Forrester eCommerce

OCTOBER 29, 2020

We placed many of the technologies in the invest and maintain quadrants — including chatbots and virtual assistants, customer data platforms (CDPs), marketing event management […].

B2B 210

B2B Customer Data Events Technology 210

Retail TouchPoints

DECEMBER 5, 2024

They likely need to host events, too, since store events are all the rage. Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? Well, let’s start with customer data. . — the fulfillment scenarios really are endless.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

AUGUST 10, 2022

Retailers should consider software that offers enhanced visibility and control, with the ability to gracefully shut down or reboot a ‘hung’ server or other equipment from a remote location in the instance of a disruptive power event.

Small Business Retail 304

Small Business Retail Retail Telecommunications Events 304

Forrester eCommerce

NOVEMBER 4, 2022

Get tips for modernizing your data architecture with data fabric 2.0 in this preview of our Data, Strategy & Insights event.

Events 150

Events Customer Data Customer 150

Retail TouchPoints

NOVEMBER 22, 2024

While events like Black Friday and Cyber Monday are still expected to attract crowds and drive online traffic, competition for consumers’ carefully guarded share of wallet will be fiercer than ever.

Banking 270

Banking Travel Consumer Marketing 270

Retail TouchPoints

MAY 24, 2024

Associates also can access rich customer data, helping them boost conversions by up to 40% ; Improve business efficiency while reducing total cost of ownership: A unified commerce platform enables retailers to consolidate the number of systems required to run their business while also improving data visibility.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

Retail TouchPoints

JANUARY 12, 2023

High-profile speakers for the event at New York City’s Javits Center include Olympic gymnast Simone Biles, actor and writer Kal Penn and a host of retail industry heavyweights including Macy’s Jeff Gennette, Target ’s Brian Cornell, Kroger ’s Rodney McMullen, LVMH ’s Anish Melwani and Neiman Marcus’ Geoffroy van Raemdonck.

Consumer 289

Consumer Food and Beverages Beauty and Health Toys 289

Ecommerce Platforms

JUNE 3, 2021

Suppose you’re looking for the most effective way to sell tickets to an upcoming event. Any event organizer will tell you that offering early bird rates, discount codes, referral codes, and group booking rates is a no-brainer. Let's explore this in more detail… Why Should You Use an Events Management Tool? .

WooCommerce 260

WooCommerce Payment Services Books Download 260

Retail TouchPoints

NOVEMBER 28, 2024

Black Friday and Cyber Monday are no longer confined to physical spaces or one-day events; they may span multiple platforms and run for days or weeks. The online surge: While holiday shopping had been shifting from storefront to online for years, the COVID-19 pandemic fast-tracked this transformation. and 3.3%, to nearly $1.59

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Forrester eCommerce

NOVEMBER 10, 2022

Learn how data clean rooms can allow your brand to share sensitive customer-level data with trusted partners such as retailers or publishers.

Events 39

Events Customer Retail Customer Data 39

Retail TouchPoints

JULY 19, 2021

This was especially true when COVID-19 accelerated triggers resulting from life events that motivated more people to buy or upgrade homes and make other major life decisions. In a market like this, however, the movement toward data is often accompanied by an unhealthy euphoria. Strategic Counsel is Paramount.

Marketing 264

Marketing Retail Multi-channel Events 264

Retail TouchPoints

FEBRUARY 15, 2023

DTC brands are overwhelmed with data — transactional, customer and marketing — that enable them to better understand and personalize experiences for their customers. The Scope of All-in-One Data Software Applications is Too Narrow The beauty of the modern data stack lies in its ability to handle ALL the data.

Customer Experience 277

Customer Experience Customer Shipping Costs Customer Data 277

Retail TouchPoints

AUGUST 23, 2024

By moving data and critical applications off the endpoint device and to the cloud you can reduce the attack surface and further prevent any disruption or compromised data. This would also enable you to more efficiently recover from events like the July CrowdStrike outage.

Payment Services 317

Payment Services Retail Operations Management 317

Groove

JULY 21, 2020

Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Segment and automate these campaigns based on user behavior, and create personalized blocks to meet customer needs. Klaviyo Pricing: Estimating Cost. So, how much are these features going to cost?

eCommerce 315

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 315

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner. Sachin Dev is Director of Pre-Sales and Solutioning at Algonomy.

Multi-channel 246

Multi-channel POS Customer Data Mobile 246

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Hopefully, you won’t have to panic on the plane on the way to the event because you already know exactly what session to attend.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Retail TouchPoints

NOVEMBER 18, 2021

The six qualities of a real-time retailer include: The ability to offer an authentic personalized service, based on consistent customer data across all points of contact. Given this year’s supply chain and shipping challenges, synchronization of inventory and having immediate access to the latest data is a business imperative.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

JULY 26, 2023

Integration solutions can synchronize data between customer tickets, orders and financials to develop a comprehensive view of the customer. But complex warehouse networks, inventory levels, product updates and inbound shipments cause retailers to often struggle when trying to handle these data loads.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Optimizely

JUNE 16, 2020

If you are not using a customer data platform (CDP) where you can integrate your ecommerce website data with all the other key systems you rely on such as loyalty, ad tech, customer service, social media and email marketing systems, you cannot build a single view of the customer that stitches together the entire timeline of each customer.

Social Media 273

Social Media Customer Data Recommendation Definition 273

Retail TouchPoints

JULY 28, 2022

So it’s important to closely review contracts obtaining or providing virtual try-on solutions to understand exactly how data will flow between parties and how each is permitted to use and keep data. Keep customer data safe.

Retail 277

Retail Customer Data Information Consumer 277

Forrester eCommerce

JUNE 14, 2018

Last week I had the opportunity to speak at a dinner event with 20+ senior marketers and business partners that InsideView sponsored. We wanted to explore how well marketing and sales are facing up to new go-to-market challenges associated with buyer behavior change in general, ABM specifically.

B2B 273

B2B Marketing Events Customer Data 273

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 64

Customer Data Customer Multi-channel Events 64

Retail TouchPoints

NOVEMBER 9, 2023

The rules are designed to ensure investors and other stakeholders are informed about breach events in a more timely and consistent manner. With the increase of digital warfare, geopolitical cyberattacks are not only jeopardizing sensitive customer data but also eroding trust in online shopping globally.

Retail 305

Retail BigCommerce eCommerce Platforms eCommerce 305

Retail TouchPoints

JUNE 22, 2020

Retailers understand by now that CCPA compliance strategies will involve internal data assessments and governance, policy development, education and technology changes. This starts with a complete mapping or audit of customer data, to find out the end points of where it is collected, stored and used.

eCommerce 232

eCommerce Retail Technology Customer Data 232

Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

JULY 18, 2024

or “How do I restart the cash register in the event of a power outage?” Image courtesy Target Employees can input prompts in natural language, asking questions such as “How do I sign a guest up for a Target Circle Card?” The tool also serves as a store process expert and coach to help new and seasonal workers learn on the job.

Customer Experience 277

Customer Experience Customer Retail Workshop 277

Retail TouchPoints

JULY 13, 2021

Tracking location data along with customer data can help stores better prepare for 2021. Re-evaluating Supplier Data. What retailers experienced last year is sometimes referred to as a “supply shock” — an unforeseen event changes everything about a product, from its availability to its pricing and potential competition.

Travel 264

Travel Supplies Department Stores Shipping Costs 264

Retail TouchPoints

FEBRUARY 26, 2024

A Company’s Obligation to Securing its Own Systems On top of data privacy, companies must demonstrate a commitment to maintaining multiple layers of security to protect their customers’ data from threat actors. For many companies, it is not a matter of “if” there is a data breach, but when.

Improvements 317

Improvements Payment Services Consumer Banking 317