Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. However, faster responses for mobile apps and websites is only the beginning. The key is investing in real-time inventory.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Sailthru

FEBRUARY 5, 2020

In many cases, poor customer data management will be the catalyst. We all know that customer data is crucial for personalization, especially in the earliest stages of the customer journey as you’re still establishing that relationship. Give Customer Data an Abandoned Cart Approach Like Adidas.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

BigCommerce

DECEMBER 20, 2017

Community Building, Customer Engagement & CRM. Mobile Optimization. CRO & Data-Driven Optimizations. Now, brands must look to new tactics to make their customer experience a differentiator. Those data points can include: Search Queries: Recommend products based on a customer’s search terms.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail TouchPoints

AUGUST 23, 2024

However, what they all have in common is working on endpoint devices, whether a stationary desktop, mobile devices or warehouse tablets. If they touch data, they can be the thruway to a data breach. This would also enable you to more efficiently recover from events like the July CrowdStrike outage.

Payment Services 317

Payment Services Retail Operations Management 317

Optimizely

MAY 15, 2018

IRCE 2018 takes place from June 5 to 8 at McCormick Place West in Chicago and, with an agenda put together by the experts at Internet Retailer magazine, it’s a can’t-miss event for everyone in ecommerce. Hopefully, you won’t have to panic on the plane on the way to the event because you already know exactly what session to attend.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Optimizely

AUGUST 21, 2017

Whether you couldn’t make it to the conference this year or you skipped a few key sessions, you may have missed out on some of the best insights of the event. Mobile purchasing is on the rise. “We We are getting more and more traffic on mobile. “We are getting more and more traffic on mobile.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

Retail TouchPoints

JANUARY 27, 2021

This left smaller retailers searching for ways to boost online sales performance and customer experiences in the face of such stiff competition, especially for leveraging big-ticket retail events — Black Friday, Cyber Monday, Christmas — for securing much-needed revenue. Originally from New York, Shin now lives in Munich.

Retail 279

Retail Social Media Channel Multichannel 279

Retail TouchPoints

MARCH 9, 2023

Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. This is the piece that gets me excited, because our customer lives on social media ,” said Hawkins. “We said Hawkins.

Omnichannel 279

Omnichannel Social Media Mobile Channel 279

Retail TouchPoints

JUNE 22, 2020

Retailers understand by now that CCPA compliance strategies will involve internal data assessments and governance, policy development, education and technology changes. This starts with a complete mapping or audit of customer data, to find out the end points of where it is collected, stored and used.

eCommerce 232

eCommerce Retail Technology Customer Data 232

Kissmetrics

JANUARY 6, 2021

No small business wants to spend resources migrating their customer data while they’re trying to grow. A marketing team that wants to get thousands of emails out to interested customers can query the CRM based on relevant criteria (for example, customers who subscribed in the last 90 days) and their list is ready to go.

Payment Services 313

Payment Services B2B Information Management 313

Retail TouchPoints

MAY 8, 2024

And in the event they do get to venture through a site, they do not see the compelling products, content and creative they expect, which discourages them from continuing their journey. “A Success lies in understanding customer data and using digital experience insights to improve CX across the board.

Merchant Services 277

Merchant Services eCommerce Channel Mobile 277

Kissmetrics

NOVEMBER 29, 2020

Intelligent call routing : Uses automation, AI, or interactive voice response to route customers to the most appropriate agent. Mobile device routing : Allows calls to be routed to mobile devices. Virtual hold : Gives customers the option to receive a call back when an agent is ready, instead of waiting on the phone.

Payment Services 311

Payment Services Omnichannel Multi-channel Channel 311

Kissmetrics

DECEMBER 6, 2020

This is especially true of your existing CRM and any other customer data sources. They are going to capture, store, and segment your customer data much better than a standalone email autoresponder. You can get really granular when it comes to personalized customer journeys, for example.

Marketing 362

Marketing Multi-channel B2B Management 362

Kissmetrics

FEBRUARY 14, 2018

Customer data : Find customers who have purchased the same or similar products as you’re promoting in the webinar. Use content that targets your ideal customers’ challenges, pain points, needs, and wants. The one and only goal of this registration landing page is to get potential attendees to sign up for the event.

Webinar 223

Webinar Events Social Media Information 223

Optimizely

MAY 22, 2020

In a world where almost every tech company has pivoted to virtual events (Zaius included), a bit of virtual-event fatigue has certainly set in. But as I commented to Shopify after the event, they delivered a truly world-class experience that had the right level of polish and practice without losing its personality and authenticity.

Shopify 195

Shopify Merchant Services eCommerce Events 195

Kissmetrics

SEPTEMBER 14, 2020

While the specifics of each feature vary from software to software, there should be a system in place to help you handle things like: Contact and lead management Document sharing and storage Workflow automation Interaction tracking Mobile access. Look for these core CRM features before making any final decisions. Advanced CRM features.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Optimizely

JUNE 28, 2018

Average order value (AOV) – Tracks the average dollar amount spent each time a customer places an order; calculated by dividing the total number of sales revenue by the total number of order. Frequency of purchase – The average number of times a customer makes a purchase from your company over a set period of time.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

Ecommerce Platforms

SEPTEMBER 13, 2022

You can create fully-branded apps for TV and mobile, leveraging OTT functionality. There are community and course creation features, membership sites for subscribers, and tools for hosting live streaming events. Uscreen gives you infinite opportunities to customize your video campaigns. Fantastic collaboration tools.

Payments 42

Payments SEO Events Payment Services 42

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. What events are pushing people into stores? Marketers will see smooth sailing, with access to customer data and communication channels they previously couldn’t gather.

Retail 246

Retail Social Media Consumer Channel 246

GetElastic

NOVEMBER 26, 2018

   Mobile   B2B buyers are spending more time on mobile devices, both personally and professionally. Plus,  Plus, the workforce is getting younger with more technologically savvy employees who will expect the ease of use via a mobile device in B2B.  

B2B 136

B2B B2C Mobile Social Media 136

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Companies with loyal customers understand their customers’ needs and deliver personalized experiences.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

UpSellIt

MARCH 13, 2024

From traditional spring holidays to niche events, ecommerce brands must pinpoint these peak seasons to align their marketing efforts accordingly. By analyzing past sales patterns, website traffic, and customer behavior, brands can identify recurring seasonal trends and anticipate upcoming shifts in consumer preferences.

Marketing 128

Marketing Gifts Recommendation Clothing 128

Groove

AUGUST 23, 2024

User Experience If a user does open your email, but is immediately overwhelmed with a poor mobile experience, they will often navigate away from your content. Depending upon your target audience, up to 75% of your contacts may open your email on a mobile device.

eCommerce 195

eCommerce Information Mobile Marketing 195

Retail TouchPoints

MARCH 23, 2023

This unification can be done through a SaaS platform, a spreadsheet or even a filing system in a warehouse — the important thing is to have a single place where you can query sales, customers and stores by both entity and time frame. Data is most valuable when it is recent and tied to a specific event.

Retail 263

Retail Omnichannel Social Media Channel 263

Ecommerce Platforms

JANUARY 11, 2023

One of the best tools on the market for video engagement, Livestorm is fantastic for product demonstration, sales, and online events. The end-to-end platform includes access to email templates and sequences, email delivery tracking, website widgets, social sharing and custom registration pages for collecting leads.

Webinar 197

Webinar Live Chat Multi-channel Events 197

Ecommerce Platforms

JANUARY 11, 2023

One of the best tools on the market for video engagement, Livestorm is fantastic for product demonstration, sales, and online events. The end-to-end platform includes access to email templates and sequences, email delivery tracking, website widgets, social sharing and custom registration pages for collecting leads.

Webinar 196

Webinar Live Chat Multi-channel Events 196

Retail TouchPoints

APRIL 2, 2021

Instead, analysis and understanding of both structured and unstructured customer data is what’s required if brands want to create extraordinary experiences in a channel-less manner. That’s when the customer will use the channel the brand dictates in order to enjoy the experience.

Retail 164

Retail Specialty Retailers Customer Loyalty Customer Experience 164

RTP blog

MAY 14, 2018

Amidst this, one factor remains constant for large and small players alike: regardless of their sales strategy or business goals, they need to use customer data to arrive at better pricing decisions. This provides online platforms that aggregate CPG products the freedom to let the CPG partner determine pricing directly.

Food and Beverages 150

Food and Beverages Financial Services Presentation Banking 150

ROI Revolution

MAY 6, 2021

Users are now required to provide explicit permission for apps to collect and share data. Apple announced at its April 20th announcement event that the update would be released. At an event on April 20th, Apple announced that Apple’s iOS 14.5 Apple is hosting its first event of the year today , on April 20, 2021, at 1 PM ET.

eCommerce 158

eCommerce Marketing Events Download 158

Groove

DECEMBER 6, 2021

If a user does open your email, but is immediately overwhelmed with a poor mobile experience, they will often navigate away from your content. Depending upon your target audience, up to 75% of your contacts may open your email on a mobile device.

Information 195

Information Mobile Marketing BigCommerce 195

GetElastic

OCTOBER 6, 2022

To be successful in these competitive markets, businesses will need to ensure: Their website is beautifully designed and mobile friendly. Their customer shopping flow is simple and seamless. Their shopping experiences are personalized to their unique customers. Extensibility & Event-Driven Architecture.

eCommerce 144

eCommerce Payment Services Document eCommerce Platforms 144

Omnisend

DECEMBER 15, 2023

Content marketing Another potent form of digital product advertising, content marketing involves educating customers about your products through valuable content like blog posts, infographics, case studies, videos, and more. Mobile advertising This refers to product ads appearing on mobile devices like smartphones and tablets.

Outdoor 145

Outdoor Social Media Channel X-cart 145

GetElastic

MAY 24, 2023

eCommerce payment processing is now crucial for any online business, as it allows merchants to accept payments from customers worldwide. And with the growth of mobile and digital payments, eCommerce payment processing is set to become even more important in the future. What is a Payment Gateway?

Payment Services 147

Payment Services Merchant Services Payments eCommerce 147

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. A lot of brands discussed this challenge and shared their methods of handling the data and executing marketing across channels.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Omnisend

SEPTEMBER 8, 2021

One of the best tools for building better customer intelligence is Customer Relationship Management (CRM) software. CRM software allows you to collect, analyze, and leverage customer data from a single platform, giving you all the information you need to maximize your customer interactions and satisfy their needs.

eCommerce 159

eCommerce Customer Data Customer Retention Information 159

Ecommerce Platforms

MAY 9, 2022

An event-based solution for subscription management, Chargify is a tool which supports companies in setting up a range of billing scenarios, including one-time billing, recurring subscriptions, prepaid, and quantity-based subscriptions. There’s also access to PCI compliant signup pages with mobile responsivity already built-in.

Subscription 196

Subscription Payment Services Merchant Services Payments 196