Retail TouchPoints

NOVEMBER 29, 2024

Success with Social Commerce Depends on Data That brings us to data. One of the downsides of selling on social commerce platforms is that the retailer doesn’t own the customer. That means less customer data coming to you.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Retail TouchPoints

FEBRUARY 26, 2025

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Vendor communication. Site security is also a concern.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

APRIL 7, 2022

The geofenced virtual drive-thru solution provides these retailers with customer data linked to delivery, which will aid their marketing efforts and increase the potential for them to develop additional revenue streams.

Fulfillment 286

Fulfillment Customer Data Technology Customer 286

Retail TouchPoints

JANUARY 6, 2021

Jon Elder gives credit where it’s due: selling on the Amazon Marketplace and using Fulfillment by Amazon (FBA) services offer brands enormous opportunities. (Of The combination of access to many millions of potential customers and the warehousing, fulfillment and returns services bundled under FBA is a powerful one, according to Elder.

Shipping Costs 290

Shipping Costs Customer Shopify Fulfillment 290

Retail TouchPoints

OCTOBER 21, 2024

Adding verification steps or introducing slight delays in the refund process also can help deter fraudulent claims without significantly impacting the experience of legitimate customers. Data analytics plays a crucial role in identifying and preventing refund fraud.

Retail 278

Retail Payment Services Technology Payments 278

Retail TouchPoints

JULY 24, 2024

The new Boxed.com will leverage Spresso technology and MSG’s established fulfillment network to deliver an enhanced customer experience and drive growth for the revived brand. Boxed has always been committed to providing exceptional value and convenience to our customers,” said Mark Gadayev, CEO at Boxed and MSG in a statement.

Fulfillment 263

Fulfillment Customer Loyalty Banking eCommerce Platforms 263

Retail TouchPoints

AUGUST 31, 2023

Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Now, the new app is empowering Shopify merchants to offer this seamless payment experience to their customers.

Merchant Services 264

Merchant Services Shopify Payment Services Fulfillment 264

Groove

SEPTEMBER 29, 2020

From automation functionality to abandoned carts and more, the integration makes it easier for merchants to take advantage of valuable customer data. See customer data like: First & last order date. We'll be happy to answer any questions and discuss how the integration can fulfill your company's unique needs.

Shopify 273

Shopify Shopping Carts Merchant Services Customer Data 273

Retail TouchPoints

MAY 24, 2024

Associates also can access rich customer data, helping them boost conversions by up to 40% ; Improve business efficiency while reducing total cost of ownership: A unified commerce platform enables retailers to consolidate the number of systems required to run their business while also improving data visibility.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

Retail TouchPoints

JUNE 2, 2021

The most immediate concern when managing both website architecture and new shopping habits is making sure customers can still get what they need with minimal friction, and GNC leveraged its partnership with Verint to ensure that its ecommerce experience was as smooth as possible despite the turbulent times.

Fulfillment 299

Fulfillment Customer Experience Improvements Customer 299

Retail TouchPoints

DECEMBER 8, 2022

Personalized marketing and services powered by a first-party data model. Store-Based Fulfillment Keeps Costs in Check. With a deep history in DTC marketing, Bodkins knew the challenges that came with managing rising cost-per-acquisition (CPA) costs, changing fulfillment expectations and inevitable online returns.

Food and Beverages 278

Food and Beverages Fulfillment Shipping Costs eCommerce 278

Retail TouchPoints

DECEMBER 28, 2021

As the separation between physical and digital continues to blur, retailers must throw out traditional ideas about the role physical locations play in the customer journey. We know that today, the fulfillment option that consumers most hope to continue to use moving forward is curbside pickup ,” said Pfeiffer.

eCommerce 279

eCommerce Omnichannel Fulfillment Order Fulfillment 279

Retail TouchPoints

JULY 29, 2020

Greater Emphasis On DTC Provides Deeper Customer Insights. As Larocque sees it, the DTC business is valuable not only for the revenue it contributes, but also for the customer data Burton can use to guide manufacturing, product development, wholesaling, fulfillment, e-Commerce, physical retail and all of its marketing efforts. “It’s

Omnichannel 317

Omnichannel eCommerce POS Operations 317

Retail TouchPoints

NOVEMBER 10, 2020

Using a customer experience automation solution to collect and analyze customer data as a way to predict likely returns based on the order’s characteristics (multiple sizes of the same black dress, for example) can also help you to plan and predict return volume. This drives nuanced changes in communication.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

AUGUST 13, 2021

There are multiple investment areas — customer experience, customer data, fulfillment spend — that tend to get prioritized more highly in digital-only businesses,” said Hilding Anderson, Head of Strategy, Retail, North America at Publicis Sapient in an interview with Retail TouchPoints.

eCommerce 299

eCommerce Operations Customer Experience Omnichannel 299

Retail TouchPoints

JULY 14, 2023

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. Artificial intelligence (AI) is reshaping the way brands connect with their customers.

eCommerce 244

eCommerce Order Fulfillment Fulfillment Multi-channel 244

Retail TouchPoints

MARCH 3, 2023

There are four main tactical challenges that retailers seem to be facing in getting personalization off the ground: Data management, data analytics, alignment of retail organizations across functions and tools and technology enablement. Customers’ data trails can help retailers access preferences, past orders and history.

Consumer 283

Consumer Customer Loyalty Customer Experience Recommendation 283

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Simplify Returns and Transfers: If a product is out of stock at one location, a centralized system can facilitate inter-store transfers or online fulfillment, ensuring a seamless customer experience. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

JULY 26, 2024

Companies invest in cybersecurity measures to safeguard customer data and instill confidence in online transactions. Trustmarks, secure payment gateways and transparent privacy policies reassure customers and reduce cart abandonment rates. Inaccurate information can lead to returning an order out of frustration.

B2B 261

B2B Payment Services Payments Shipping Costs 261

Retail TouchPoints

JULY 18, 2024

With digital fulfillment of orders from our Instagram and TikTok channels, there’s a banner on the register screen for them, but [previously] when the associate saw an Amazon order, they had to go to the backroom and use a different device” to process it, said Gao.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JUNE 5, 2024

AI ’ s Current Impact on Retail In many ways, AI enables ecommerce companies to understand customers more deeply, engage them intelligently, fulfill demand efficiently and modernize the shopping experience.

eCommerce 289

eCommerce Recommendation Customer Experience Technology 289

Optimizely

MAY 15, 2018

As you sell on multiple channels, you have to keep a close eye on inventory and fulfillment along. Learn how sports manufacturer Spikeball fulfills orders in just 24 hours with a specific and powerful tech stack. Connecting with the Z Generation. 4:15 PM – 4:45 PM.

Internet Retail 321

Internet Retail Magazine eCommerce Customer Retention 321

Retail TouchPoints

NOVEMBER 18, 2021

The six qualities of a real-time retailer include: The ability to offer an authentic personalized service, based on consistent customer data across all points of contact. A fast, flexible and responsive fulfilment process. Optimized supply chain management to avoid stockouts and overstocking. Embrace the Need for Speed .

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

JUNE 22, 2021

The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements. Saks OFF 5TH President and CEO Paige Thomas will retain her role in the new digitally native business.

Other 218

Other Specialty Retailers Apparel Department Stores 218

Retail TouchPoints

FEBRUARY 15, 2023

DTC brands are overwhelmed with data — transactional, customer and marketing — that enable them to better understand and personalize experiences for their customers. The Scope of All-in-One Data Software Applications is Too Narrow The beauty of the modern data stack lies in its ability to handle ALL the data.

Customer Experience 277

Customer Experience Customer Shipping Costs Customer Data 277

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Set up order fulfillment and payment authorization. Edit customer information settings.

Shopify 306

Shopify Payment Services Shipping Costs Order Fulfillment 306

Retail TouchPoints

JANUARY 11, 2023

Not to mention that Shopify has many other technology partners that can help brands of all sizes connect their channels and therefore, all of their customer data — improving the entire lifecycle for the customer. This is especially helpful to mitigate excess inventory and stockpiles of items customers aren’t purchasing.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

JUNE 22, 2020

Retailers understand by now that CCPA compliance strategies will involve internal data assessments and governance, policy development, education and technology changes. This starts with a complete mapping or audit of customer data, to find out the end points of where it is collected, stored and used.

eCommerce 233

eCommerce Retail Customer Data Technology 233

Retail TouchPoints

NOVEMBER 23, 2021

There are many reasons for the continued growth of DTC, including the fact that supply chains and fulfillment networks have been easier to access and tap into, and advancements in web infrastructure make setting up and running a website easier than ever. Establish rigor in your data collection process. However, all that has changed.

Retail 279

Retail Mobile Consumer Omnichannel 279

Retail TouchPoints

DECEMBER 25, 2024

By analyzing customer data, retailers can better understand which items are being returned the most, helping minimize the financial losses. For shoppers looking to make returns, it will be important to understand the policy in each store to avoid surprises.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

AUGUST 17, 2023

This technology blends public and private cloud services to deliver the perfect environment for processing, storing and scaling data. It allows businesses to handle large volumes of customer data in a secure and efficient way, providing them with the flexibility they need to adapt to changing demands while ensuring data privacy and security.

Consumer 246

Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

JULY 8, 2021

Grocers could include links to a set of curated recipes tailored to products purchased, or retailers could invite customers to play a fun trivia game, specific to their purchase, to drive education and anticipation.

Customer 264

Customer Shipping Costs Retail eCommerce 264

Retail TouchPoints

OCTOBER 25, 2023

” Fulfillment and the last mile “It’s all about transparency, transparency, transparency about when a package will arrive, as well as [the retailer or shipper] knowing if hiccups are occurring,” that might delay a delivery.

Multi-channel 317

Multi-channel Customer Experience Mobile Customer 317

Retail TouchPoints

AUGUST 14, 2020

of respondents were satisfied with their data management capabilities,” Hostetler said, noting that only 28% are satisfied in their ability to manage data against their personalization efforts. “If “Currently, only 35%. The goal is to be clever without being creepy.”.

Webinar 289

Webinar Consumer Payments Marketing 289

365 Retail

JULY 10, 2024

THG Fulfil (the operations division of THG’s Ingenuity business) has announced a significant enhancement to its delivery service, catering to the growing trend of late-night shopping. This capability positions THG Fulfil to serve the increasing demand for late-night shopping more effectively than its competitors.

Fulfillment 65

Fulfillment Order Fulfillment Operations Customer Data 65

BigCommerce

SEPTEMBER 28, 2017

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. When it comes to customer service these days, ecommerce businesses are expected to deliver the highest quality experience. This is no surprise.

Channel 402

Channel Live Chat Multi-channel Customer 402