Remove Customer Data Remove Fulfillment Remove Payments
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Adopting a Holistic Security Mindset for Ecommerce

Retail TouchPoints

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Vendor communication. Site security is also a concern.

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Answering the $100 Billion Question: How Can Retailers Combat Refund Fraud?

Retail TouchPoints

Adding verification steps or introducing slight delays in the refund process also can help deter fraudulent claims without significantly impacting the experience of legitimate customers. Data analytics plays a crucial role in identifying and preventing refund fraud.

Retail 278
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Are Errors Hindering B2B Commerce Growth?

Retail TouchPoints

B2B commerce is a primary channel through which customers make purchases and an integral tool in establishing trust. The Challenge of Meeting Customer Demands Why are B2B sellers struggling to keep pace with customer demands? The answer lies in the inherent complexity of their business processes.

B2B 261
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Webinar Recap: Taking The Pulse Of Marketers And Consumers To Navigate The Shift To Digital

Retail TouchPoints

Successful retail marketers are embedding their brands within the platforms and devices that are most popular with their customers. Social commerce, engaging customers through influencers and shoppable posts are a few of the strategies being used by top retailers. “We’re Currently, only 35%.

Webinar 289
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Serial Returners and Refund Fraudsters: How Brands are Fighting Back With Data Insight

Retail TouchPoints

Some fashion brands, including Zara, J.Crew and Uniqlo , have begun charging for returns in order to claw back lost revenue and dissuade certain behaviors. Unusual patterns, such as frequent returns of high-value items, or returns from the same address with different customer names, can be flagged for further investigation.

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Enhancing the Post-Purchase Experience: A 2025 Guide

lateshipment

It involves everything from sending them an Order Confirmation email after processing their purchase to sending them a replacement product in case they request an exchange. And so, the next element of a positive post-purchase experience is ensuring your customer support always addresses your customers queries, issues, and doubts adequately.

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What to Sell in 2018: How to Find a Product Niche and Start Selling Online

BigCommerce

Find products that fulfill guilty pleasures. Another solid business avenue to pursue is catering to customers’ passions, or even their vices. Checkout a site like GolfEtail which uses eBay as an additional sales channel to significantly increase overall brand revenue. Accepting Payments. Protecting Customer Data.