Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Some retailers are proactively cancelling backorders due to the uncertainty of fulfillment. Acknowledge Order Inquiry Urgency.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints.

Fulfillment 299

Fulfillment Customer Experience Improvements Customer 299

Ecommerce Platforms

OCTOBER 27, 2022

The best fulfillment services for Shopify are designed to help ecommerce business owners deliver products to their customers quickly and efficiently. After all, once your customer has made a purchase, they’re relying on you to ensure it gets to them with minimal hassle. What are the Best Fulfillment Services for Shopify?

Merchant Services 104

Merchant Services Fulfillment Shipping Costs Shopify 104

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

lateshipment

MARCH 15, 2025

Key Elements of a Positive Post-Purchase Experience Here are the critical elements of a positive purchase experience: Streamlined Order Fulfillment and Delivery Customers appreciate it when you value their time and display sincerity in ensuring their interaction with your e-commerce platform is nothing short or buttery smooth.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Kissmetrics

APRIL 20, 2021

48 percent of consumers have used BOPUS because it offers free shipping, followed by speed (39 percent) and convenience (28 percent). Retailers who can provide a streamlined shopping experience can also inform customers whether a particular product is in stock prior to visiting the store. BOPUS Offers Free Shipping.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. Personalized marketing and services powered by a first-party data model. Store-Based Fulfillment Keeps Costs in Check. With such rapid growth on the horizon, Boisson is focused on building out its first-party data engine.

Food and Beverages 278

Food and Beverages Fulfillment Shipping Costs eCommerce 278

Retail TouchPoints

JULY 29, 2020

Greater Emphasis On DTC Provides Deeper Customer Insights. As Larocque sees it, the DTC business is valuable not only for the revenue it contributes, but also for the customer data Burton can use to guide manufacturing, product development, wholesaling, fulfillment, e-Commerce, physical retail and all of its marketing efforts. “It’s

Omnichannel 317

Omnichannel eCommerce POS eCommerce Marketing 317

Ecommerce Platforms

AUGUST 19, 2021

In order to make your shipping and fulfillment process more efficient and affordable, you must consider partnering with a third-party fulfillment center. Fulfillment centers typically offer software to integrate with your website, along with warehouses and workers to store, pick, and ship your products.

Fulfillment 104

Fulfillment Shipping Costs Shopify Payment Services 104

Retail TouchPoints

OCTOBER 18, 2023

Here are five ways data analytics can assist in the fight against returns fraud: Pattern recognition and anomaly detection: Data analytics can analyze vast amounts of transaction, inventory and customer data to establish normal shopping patterns and behaviors.

Payment Services 277

Payment Services Shipping Costs Payments Shipping 277

Retail TouchPoints

NOVEMBER 18, 2021

With potentially fewer items available on the shelves this year and shipping timelines longer than ever before, retailers must be able to identify where items are located at a given moment, at the right price. A fast, flexible and responsive fulfilment process. Optimized supply chain management to avoid stockouts and overstocking.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

DECEMBER 25, 2024

Customers are attracted to free return shipping, refunds, and no questions asked policies. By analyzing customer data, retailers can better understand which items are being returned the most, helping minimize the financial losses.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

JULY 26, 2024

Companies invest in cybersecurity measures to safeguard customer data and instill confidence in online transactions. Trustmarks, secure payment gateways and transparent privacy policies reassure customers and reduce cart abandonment rates. Inaccurate information can lead to returning an order out of frustration.

B2B 261

B2B Payment Services Payments Shipping Costs 261

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Set up shipping rates and methods. Set up order fulfillment and payment authorization.

Shopify 306

Shopify Payment Services Shipping Costs Order Fulfillment 306

Optimizely

MAY 15, 2018

As you sell on multiple channels, you have to keep a close eye on inventory and fulfillment along. Learn how to use the right systems to scale up shipping, get real-time visibility into your inventory, and do more with less effort. Connecting with the Z Generation. 4:15 PM – 4:45 PM.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

BigCommerce

FEBRUARY 7, 2018

How do you import/export catalog & customer data? Do you provide analytics and insights for metrics including customer LTV? What types of shipping and fulfillment reports are available? Can customers pay using Amazon Pay? Can Customers Check Out as a Guest? Can Customers Save their Shopping Cart?

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Ecommerce Platforms

MARCH 4, 2021

All online stores need some sort of fulfillment. Whether that's self-fulfillment, third-party logistics, or dropshipping depends on the type of organization. We recommend looking into which style of fulfillment works for you as your business grows. The goal is to find a fulfillment partner near your primary customers.

Fulfillment 104

Fulfillment Shipping Costs Shopify Shipping 104

Retail TouchPoints

JULY 8, 2021

Grocers could include links to a set of curated recipes tailored to products purchased, or retailers could invite customers to play a fun trivia game, specific to their purchase, to drive education and anticipation.

Customer 264

Customer Shipping Costs Retail eCommerce 264

Retail TouchPoints

FEBRUARY 15, 2023

DTC brands are overwhelmed with data — transactional, customer and marketing — that enable them to better understand and personalize experiences for their customers. The Scope of All-in-One Data Software Applications is Too Narrow The beauty of the modern data stack lies in its ability to handle ALL the data.

Customer Experience 277

Customer Experience Customer Shipping Costs Customer Data 277

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

POS 279

POS Department Stores Payment Services Point of Sale 279

BigCommerce

OCTOBER 26, 2017

Dimensional and Physical Shipping Assumptions. The brand works wish resellers across the world, but also utilizes ShipperHQ to give customers transparency about their shipping costs –– which differ based on which reseller is sending it and the country the customer is in (due to duties and tariffs). Shipping methods.

Shipping Costs 272

Shipping Costs Merchant Services Shipping Payment Services 272

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Retail TouchPoints

SEPTEMBER 12, 2022

As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

Social Media 278

Social Media Shipping Costs Customer Experience Consumer 278

Optimizely

MAY 19, 2020

Market conditions have opened a lane for nimble companies shipping direct-to-consumer to beat Amazon on shipping time, which is driving new customers to them they wouldn’t otherwise be activating. There are specific moments in the customer journey that have been infused with increased emotional intensity due to Covid-19.

Shipping Costs 195

Shipping Costs Live Chat Shipping Payments 195

BigCommerce

SEPTEMBER 28, 2017

Earlier this year, Michael Mandel from Progressive Policy published a piece about the growth of ecommerce sector jobs based on the latest data from the Bureau of Labor Statistics. When it comes to customer service these days, ecommerce businesses are expected to deliver the highest quality experience. This is no surprise.

Channel 402

Channel Live Chat Multi-channel Customer 402

Retail TouchPoints

DECEMBER 23, 2022

Forrester also notes that over the past few years, retailers focused heavily on their ecommerce business and in-store fulfillment; as a result, they found out the hard way that their legacy and outdated technology stack impacted their agility and ability to respond to changing consumer behavior.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

AUGUST 29, 2024

Consumers cite value as their top reason for using these apps, at 58% , far outstripping the second-most-popular reason, fast shipping, at 28%. That’s why Oksman recommended some tried-and-true tactics to drive acquisition and boost customer data-gathering: “Fall is a great time for sweepstakes and giveaways,” he said.

Shipping Costs 278

Shipping Costs Consumer Shipping Supplies 278

BigCommerce

FEBRUARY 2, 2018

Forget which shipping options you offer. – Estelle Letizia, Shipping Mgr., Find products that fulfill guilty pleasures. Another solid business avenue to pursue is catering to customers’ passions, or even their vices. Configuring Shipping. The Complete Guide to Shipping as a Success Strategy.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Shipping Costs 419

BigCommerce

NOVEMBER 28, 2017

Now, it’s time to pick, pack, ship and take a look at your marketing campaigns to see which won, which lost and what that may mean for your 2018 marketing initiatives. Prior to the review, we’d seen increased shipping costs as we entered new international territories. Cyber Week is officially over. — Ken Hill, CEO, Dorco USA.

BigCommerce 415

BigCommerce Merchant Services Small Business Retail Food and Beverages 415

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand. And the best thing?

Management 208

Management Shipping Costs Shipping Merchant Services 208

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. The agents can instead focus on dealing with more complicated customer issues or driving customer retention offers.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

AUGUST 30, 2023

Companies with loyal customers understand their customers’ needs and deliver personalized experiences. There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

ESW

SEPTEMBER 29, 2023

In addition to customer service, an omnichannel approach to fulfilment and logistics creates a better experience for customers. This visibility allows brands to fulfil orders from the location that is most efficient. Similarly, store employees can process returns from multiple customers if necessary.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Ecommerce Platforms

DECEMBER 9, 2020

By ‘rest,' we mean printing, warehousing, customer payments, customer service, and global fulfillment. But arguably best of all and unlike some of Moteefe's competitors, you can launch your online store with a custom domain name. Moteefe handles customer service on your behalf across multiple languages.

Shipping Costs 197

Shipping Costs Payment Services Shipping Shopping Carts 197

Kibo

APRIL 5, 2021

Subsequently, millions of shoppers are now keenly aware of which brands provide flexible fulfillment options. This growth is coming from customer demand. Interest in same-day shipping from web and store-based retailers has gone up from 2020 to 2021. Flexible Omnichannel Fulfillment Options. Real-Time Inventory Visibility.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

Retail TouchPoints

SEPTEMBER 15, 2020

based on customer data and behavior; Personalize engagement to improve the customer experience (CX) and reduce fraud; Reduce the likelihood of returns through technology; and Optimize the handling of returned merchandise. The system could be set up to make such an offer only when the profit margin exceeds the shipping costs.

Shipping Costs 225

Shipping Costs Merchant Services eCommerce Shipping 225