Remove Customer Data Remove Fulfillment Remove Shipping Costs
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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. Well, let’s start with customer data. And don’t forget that they need to sell stuff!

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Adopting a Holistic Security Mindset for Ecommerce

Retail TouchPoints

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Vendor communication.

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4 Steps to Operations and Fulfillment Transformation

Retail TouchPoints

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Exclusive Q&A: How Amazon’s Marketplace Disconnects Sellers from Their Customers

Retail TouchPoints

Jon Elder gives credit where it’s due: selling on the Amazon Marketplace and using Fulfillment by Amazon (FBA) services offer brands enormous opportunities. (Of The combination of access to many millions of potential customers and the warehousing, fulfillment and returns services bundled under FBA is a powerful one, according to Elder.

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Preparing for the Post-Holiday Return Surge

Retail TouchPoints

In these cases, the return cost can often exceed the value of the item, leading to a loss in profits for retailers. The Cost of Processing Returns According to the National Retail Federation , over $100 billion was estimated to be lost to return scams in 2023 alone.

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5 Ways To Rein In Costly Online Returns

Retail TouchPoints

In addition, new vendors are entering the market with innovative ideas and technologies that can ease the returns process for both the customer and the retailer, as well as improve profitability. From a customer perspective, according to research from Optoro , 66% of consumers prefer to bring returns to stores rather than shipping them back.

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Your Free Ecommerce RFP Template + 176 Questions to Ask Before You Migrate

BigCommerce

One bug undetected for months that could have cost you millions (but you thankfully caught!). One more feature that will cost way too much and take much too long to build. It is definitely best accompanied with a cover letter with further details on pricing needs and services requirements. How do you price your application?