Optimizely

APRIL 10, 2018

In order to do that, you need access to your customer data. What you can do — and what you need to do — is have access and ownership of all customer data yourself. In today’s B2C market, getting your hands on customer data is not optional, but rather an integral part of B2C marketing today.

B2C 186

B2C Customer Data Customer Marketing 186

Optimizely

AUGUST 6, 2020

Marketers should listen to what consumers are so willing to share about themselves and use that information to treat their shoppers with a more personalized touch. Quizzes are a quick and cost-effective way to gain additional information about your shoppers. Learn more here !)

Customer Data 195

Customer Data Customer Events Shopify 195

Retail TouchPoints

FEBRUARY 17, 2021

With innovative technology and data solutions, retail stores can deliver highly targeted offers to engage customers. Still, in a world where the amount of information that exists is endless, it can be difficult to know where to begin. Reward Your Most Loyal Customers. Invest in Technology Solutions.

Customer Data 292

Customer Data Marketing Customer POS 292

Optimizely

OCTOBER 29, 2019

In order to do that, you need access to your customer data. What you can do — and what you need to do — is have access to and ownership of all customer data yourself. In today’s B2C market, getting your hands on customer data is not optional, but rather an integral part of B2C marketing today.

B2C 150

B2C Customer Data Customer Marketing 150

RTP blog

OCTOBER 15, 2018

However, the biggest hurdle, one which makes this shining moment of truth dull, is the “introvert” approach of retailers in collecting their customers’ data. Why Should Retailers Collect Customer Data? Understanding customer needs deeply, and accepting it to be the new norm, is the prime reason to collect data.

Customer Data 150

Customer Data Customer X-cart Retail 150

Retail TouchPoints

FEBRUARY 9, 2023

Beyond building out the online experience, Detenber’s team also is responsible for gathering and collating all the data used by associates to help customers in stores. There’s a system that associates use to reference product information, do a fitment check, whatever it is a customer needs.

Customer Data 237

Customer Data Customer Omnichannel Electronics 237

Algopix

JULY 24, 2023

In the dynamic world of eCommerce, managing product information effectively is paramount to success. As the number of products and channels increases, businesses need a robust system to handle and distribute their product data seamlessly. This is where Product Information Management Systems (PIM) come into play.

Information 107

Information Management eCommerce eCommerce Platforms 107

Groove

AUGUST 19, 2024

Integrating your eCommerce tech stack is key for creating a smooth experience for both customers and employees. Benefits of The Gorgias Klaviyo Integration Integrating platforms allows you to upgrade the customer experience provided by your eCommerce store, as well as increase the efficiency of your in-house team.

Customer Data 195

Customer Data Customer Experience Information eCommerce 195

Sailthru

FEBRUARY 5, 2020

In many cases, poor customer data management will be the catalyst. We all know that customer data is crucial for personalization, especially in the earliest stages of the customer journey as you’re still establishing that relationship. But how do you go about getting it? Context matters.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

RetailMinded

NOVEMBER 23, 2022

As a retailer, you likely already have a wealth of customer data. This data can include customer contact information, purchase history, and demographic information. In addition, analyzing customer data can help you to identify trends and anticipate future demand.

Customer Data 52

Customer Data Cryptography Customer Retail 52

BigCommerce

AUGUST 15, 2018

No matter how attentive to scalability, when a business grows it’s inevitable that product information becomes scattered, duplicated and siloed. Data becomes stored in a variety of formats or is held captive by individual employees and systems. When a brand should invest in a PIM (product information management software).

Information 212

Information Management Merchant Services Multi-channel 212

Retail TouchPoints

MARCH 8, 2021

So it is really about empowering your staff and arming them with the tools and information they need to do their job. Lacroix: When you break down the service experience, what you realize is that frontline staff have such a huge role to play — oftentimes more than merchandise, services or marketing.

Customer Data 264

Customer Data Customer White Paper Technology 264

Groove

JULY 30, 2024

In eCommerce, few things are more valuable than customer data. But some types of customer data are even more valuable than others. In data-driven marketing, "zero party data" has emerged as a common buzzword, and it represents a paradigm shift in how companies approach collecting and using customer data.

Customer 195

Customer Customer Data Games eCommerce 195

Groove

FEBRUARY 16, 2024

Some of the top benefits you can look forward to when you integrate Shopify with HubSpot include: Unified Customer Data: Integrating HubSpot and Shopify ensures that information such as customer purchases, preferences, and interactions are seamlessly synchronized between the two platforms.

Shopify 269

Shopify Live Chat Customer Data Information 269

Retail TouchPoints

JUNE 18, 2024

As the regulatory landscape and practical applications of third-party data continue to shift, brands must adjust their investment and priorities to tactics that allow them to collect their own customer data. Collecting Your Own Data Brands are likely already collecting their own data in some way from their websites or apps.

Retail 263

Retail Games Information Technology 263

retailnext

SEPTEMBER 24, 2019

Retailers depend directly on consumers for their business growth, which has placed shopper experience and customer satisfaction at the top of the priority list, making customer and market research very important. When you’re aiming for success in the retail industry, customer experience makes a world of difference.

Customer Data 88

Customer Data Improvements Customer Social Media 88

Korona

FEBRUARY 19, 2021

When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. And it’s far from the last thing on your shoppers’ minds – 79% of customers worry about their data security and privacy issues. 7% loss of customers. 65% loss in trust.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. And it’s far from the last thing on your shoppers’ minds – 79% of customers worry about their data security and privacy issues. 7% loss of customers. 65% loss in trust.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Korona

FEBRUARY 19, 2021

When trying to keep your business afloat during a pandemic, customer data safety may be the last thing on your mind. And it’s far from the last thing on your shoppers’ minds – 79% of customers worry about their data security and privacy issues. 7% loss of customers. 65% loss in trust.

Customer Data 52

Customer Data Small Business Retail Payment Services Customer 52

Retail TouchPoints

FEBRUARY 8, 2024

The digital marketplace solution from Intelligence Node — which is powered by generative AI and real-time data capture — generates comprehensive product listings and ratings for customers while also providing custom, data-rich insights to guide a company’s marketing strategies.

Customer Experience 278

Customer Experience Improvements Customer Data Information 278

Retail TouchPoints

JULY 26, 2024

Key issues include inaccurate pricing, stock availability and delivery time information. For many B2B customers, just-in-time delivery of critical products is essential to maintain smooth production. Therefore, precise, up-to-date information is not just a preference but a necessity. Inaccurate information on delivery times.

B2B 261

B2B Payment Services Payments Shipping Costs 261

ESW

SEPTEMBER 3, 2018

The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? All of this highlights that built-in data and privacy protection for customer data is about building trust. It also boosts the rights of individuals and gives them more control over their information.

Customer Data 84

Customer Data eCommerce Customer Consumer 84

Dynamic Action

NOVEMBER 7, 2024

This lens helps retailers understand their most profitable customers’ preferences, buying patterns, and discount behaviors. EDITED’s Retail Intelligence Solution empowers retailers by bringing all three lenses together, combining market, profit, and customer data for confident, comprehensive decision-making.

Customer 62

Customer Retail Customer Data Information 62

Retail TouchPoints

MAY 29, 2024

In the point of sale (POS) space, three AI applications show particular promise: Headcount and Heat Mapping in Brick-and-Mortar Retail Insights from shopper behavior data are valuable – and financially impactful – to retailers. Businesses must work with software providers that help them manage data consent, privacy, and compliance.

POS 327

POS Merchant Services Point of Sale Department Stores 327

FastSpring

NOVEMBER 14, 2018

When we talk about personal/customer data, what pieces of information are we referring to? Simply put, personal data is any information related to a natural person or ‘Data Subject’ that can be used to directly or indirectly identify a person. Medical information. 5 Ways to Protect Customer Data.

Customer Data 61

Customer Data Customer Information Banking 61

Groove

APRIL 17, 2024

At the heart of the Klaviyo Google Ads integration is the rich customer data that Klaviyo collects. By syncing customer information such as demographics, purchase history, and browsing behavior with Google Ads, this integration allows you to create personalized, targeted ads that are more likely to resonate with your audience.

Customer Data 329

Customer Data Improvements eCommerce eCommerce Marketing 329

Retail TouchPoints

APRIL 17, 2024

By empowering search engines to not just index data but enrich it dynamically, retailers can retain customers on their platform. They do this by providing exhaustive product information, reducing the need to hop to external sites. At the end of the day, chatbots and product catalogs are getting after the same thing.

Social Media 311

Social Media B2C B2B Customer Data 311

Retail TouchPoints

MAY 22, 2023

Tanger will use the Coniq platform to improve its ability to capture and leverage consumer transactional data, as well as providing tools that enable its retailers to improve offer personalization and increase customer engagement.

Customer 306

Customer Customer Experience Customer Data Improvements 306

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 278

Payment Services Retail POS Operations 278

Retail TouchPoints

AUGUST 8, 2024

Read every single word and carefully consider whether these statements reflect your personal standards around privacy and data use?* *You Whether people are signing up for loyalty programs or [completing] a survey for an Amazon gift card, people are remarkably open to sharing their information.” You are either a lawyer or a liar.

Retail 290

Retail Payment Services Consumer Payments 290

Retail TouchPoints

SEPTEMBER 20, 2024

Enhance Ad Placement and Personalization with Data and AI To stand out among the competition, retailers must showcase how they can leverage a wealth of first-party customer data to provide detailed information about customer segments that are interested in CPGs’ products and their specific preferences.

Retail 278

Retail Workshop Social Media Omnichannel 278

ESW

SEPTEMBER 3, 2018

The Importance of Customer Data and Privacy Protection for International eCommerce: Why Should We Care? All of this highlights that built-in data and privacy protection for customer data is about building trust. It also boosts the rights of individuals and gives them more control over their information.

Customer Data 60

Customer Data eCommerce Customer Consumer 60

Retail TouchPoints

JANUARY 11, 2021

With consumer shopping more disjointed than ever before, retailers can find a competitive advantage in a robust omnichannel experience informed by consumer behavior across channels. Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. The auto industry speeds to digital.

Small Business Retail 285

Small Business Retail Retail eCommerce Social Media 285

Smile.io

JULY 2, 2020

What would your business strategy look like if you didn't have access to any sort of customer data? In short, without understanding your user's key data touchpoints such as demographics, preferences, lifestyles, purchase behaviors, among other things, your brand would be lost in a sea of sameness.

Customer Data 46

Customer Data Live Chat Customer Merchant Services 46

Groove

OCTOBER 11, 2024

Laws like TCPA and GDPR protect customer data and prevent businesses from invading messaging inboxes without permission. Personalization Options Customer data can help businesses tailor messages for better engagement. Merchants benefit from unified customer profiles that combine email and SMS data.

Merchant Services 345

Merchant Services eCommerce Platforms eCommerce Marketing 345

Retail TouchPoints

AUGUST 29, 2023

For example, according to Forbes , 71% of B2C customers expect companies to deliver personalized interactions and 70% are frustrated when they don’t. Personalization is the act of tailoring an experience based on information a company has learned about an individual. Basically, customers now expect to feel known.

Multi-channel 246

Multi-channel Retail Customer Experience Customer Data 246

Dynamic Action

SEPTEMBER 12, 2024

Summary Retailers often look at business, competitor, or customer data alone, meaning they only get a piece of the story. AI-driven retail technology that connects these metrics provides insights that are market-informed, profit-aware, and customer-centric. Conclusion Go from chaos to clarity with EDITED.

Retail 62

Retail Customer Data Information Technology 62