Retail TouchPoints

NOVEMBER 29, 2024

Seamless in-app purchasing is great, but, in the end, it’s about making the sale and capturing as much information about a given customer as possible. Success with Social Commerce Depends on Data That brings us to data. That means less customer data coming to you.

Social Media 278

Social Media Beauty and Health Payment Services Consumer 278

Groove

JULY 31, 2024

Marketers and other eCommerce professionals are always on the lookout for new ways to work more efficiently and effectively, and a customer data platform (CDP) is one potential solution. Key Features of Bloomreach CDP As a customer data platform, Bloomreach’s first and most important task is gathering and compiling customer data.

Customer Data 195

Customer Data eCommerce Marketing eCommerce Customer 195

Retail TouchPoints

MARCH 3, 2025

But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems. Encrypting data and limiting access to only those who need it further protects sensitive information.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

DECEMBER 5, 2024

Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? Well, let’s start with customer data. It’s a lot harder than it sounds. Associate POS adoption depends on getting the user experience right.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

FEBRUARY 26, 2025

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Vendor communication. Site security is also a concern.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

FEBRUARY 9, 2023

Beyond building out the online experience, Detenber’s team also is responsible for gathering and collating all the data used by associates to help customers in stores. There’s a system that associates use to reference product information, do a fitment check, whatever it is a customer needs.

Customer Data 237

Customer Data Customer Omnichannel Electronics 237

Retail TouchPoints

MARCH 8, 2021

So it is really about empowering your staff and arming them with the tools and information they need to do their job. Lacroix: When you break down the service experience, what you realize is that frontline staff have such a huge role to play — oftentimes more than merchandise, services or marketing.

Customer Data 264

Customer Data Customer White Paper Technology 264

Retail TouchPoints

NOVEMBER 28, 2024

Omnichannel payment solutions allow customers to move effortlessly between mobile apps, websites and physical stores without duplicating data entry of accounts or personal information. Retailers that invest in integrating these systems benefit from happier, more loyal customers who shop more efficiently.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

NOVEMBER 14, 2024

For retailers and consumer businesses, a surge in data breaches presents difficult challenges. From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations.

Retail 277

Retail Payment Services Consumer Management 277

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. A centralized database is a system where all of a company’s data is stored in one location, accessible to all departments and retail locations in real time.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Optimizely

JANUARY 11, 2018

By ingesting the right customer data, dynamic segments grow and shrink as your customers move in and out of the segments — automatically triggering the right campaigns at the right time. What is dynamic customer segmentation? Dynamic segmentation is nothing without the right customer data.

Customer 334

Customer B2C Customer Data Improvements 334

Retail TouchPoints

JANUARY 11, 2021

With consumer shopping more disjointed than ever before, retailers can find a competitive advantage in a robust omnichannel experience informed by consumer behavior across channels. Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. The auto industry speeds to digital.

Small Business Retail 285

Small Business Retail Retail eCommerce Social Media 285

Groove

NOVEMBER 17, 2020

How Klaviyo Helps Build Customer Relationships. Klaviyo has over 100 native integrations to help eCommerce businesses take advantage of important customer data, such as email, phone number, first and last order dates and more. Customer Profiles. See all customer and subscriber information within Klaviyo’s eCommerce CRM.

BigCommerce 300

BigCommerce Customer Data Social Media eCommerce 300

Optimizely

NOVEMBER 27, 2018

Deep personalization in ecommerce relies on a combination of dynamic segmentation , smart product recommendations , triggers based on customer behavior, and much more. With customer data powering your B2C marketing, you can drive far higher conversion rates for your email marketing and much higher revenue. revenue-per-send.

Customer Data 366

Customer Data B2C Subscription Channel 366

Retail TouchPoints

MAY 22, 2023

Tanger will use the Coniq platform to improve its ability to capture and leverage consumer transactional data, as well as providing tools that enable its retailers to improve offer personalization and increase customer engagement.

Customer 306

Customer Customer Experience Customer Data Improvements 306

Retail TouchPoints

MAY 29, 2024

In the point of sale (POS) space, three AI applications show particular promise: Headcount and Heat Mapping in Brick-and-Mortar Retail Insights from shopper behavior data are valuable – and financially impactful – to retailers. Businesses must work with software providers that help them manage data consent, privacy, and compliance.

POS 327

POS Merchant Services Point of Sale Department Stores 327

Groove

APRIL 17, 2024

At the heart of the Klaviyo Google Ads integration is the rich customer data that Klaviyo collects. By syncing customer information such as demographics, purchase history, and browsing behavior with Google Ads, this integration allows you to create personalized, targeted ads that are more likely to resonate with your audience.

Customer Data 337

Customer Data Improvements eCommerce eCommerce Marketing 337

Retail TouchPoints

JUNE 18, 2024

As the regulatory landscape and practical applications of third-party data continue to shift, brands must adjust their investment and priorities to tactics that allow them to collect their own customer data. Collecting Your Own Data Brands are likely already collecting their own data in some way from their websites or apps.

Retail 263

Retail Games Information Technology 263

Groove

FEBRUARY 16, 2024

Some of the top benefits you can look forward to when you integrate Shopify with HubSpot include: Unified Customer Data: Integrating HubSpot and Shopify ensures that information such as customer purchases, preferences, and interactions are seamlessly synchronized between the two platforms.

Shopify 273

Shopify Live Chat Customer Data Information 273

Retail TouchPoints

FEBRUARY 8, 2024

The digital marketplace solution from Intelligence Node — which is powered by generative AI and real-time data capture — generates comprehensive product listings and ratings for customers while also providing custom, data-rich insights to guide a company’s marketing strategies.

Customer Experience 278

Customer Experience Improvements Customer Data Information 278

Retail TouchPoints

APRIL 17, 2024

By empowering search engines to not just index data but enrich it dynamically, retailers can retain customers on their platform. They do this by providing exhaustive product information, reducing the need to hop to external sites. At the end of the day, chatbots and product catalogs are getting after the same thing.

Social Media 311

Social Media B2C B2B Customer Data 311

Retail TouchPoints

JULY 28, 2022

Virtual try-ons are likely to collect some information about a consumer’s hands or face, but exactly what constitutes a scan or record of hand or face geometry is far from a settled question. What is clear is that the Illinois Biometric Information Privacy Act, or “BIPA,” introduces real risks of litigation. Keep customer data safe.

Retail 277

Retail Customer Data Information Consumer 277

Retail TouchPoints

MARCH 24, 2022

Through the new Ultimate Fit Experience, a Red Wing Certified Fit Specialist will help customers build a customized fit system (including boot, insole and socks), starting with a personal assessment of their work environment conditions and safety requirements. ”

Recommendation 277

Recommendation Technology Customer Data Information 277

Groove

AUGUST 19, 2024

Integrating your eCommerce tech stack is key for creating a smooth experience for both customers and employees. Benefits of The Gorgias Klaviyo Integration Integrating platforms allows you to upgrade the customer experience provided by your eCommerce store, as well as increase the efficiency of your in-house team.

Customer Data 195

Customer Data Customer Experience Information eCommerce 195

Retail TouchPoints

FEBRUARY 15, 2023

DTC brands are overwhelmed with data — transactional, customer and marketing — that enable them to better understand and personalize experiences for their customers. Building a data pipeline from scratch is expensive, time-consuming, and is the alternative that takes the longest to build and implement.

Customer Experience 277

Customer Experience Customer Shipping Costs Customer Data 277

Retail TouchPoints

JANUARY 5, 2023

An intricate data management strategy is essential to pulling off this consistency; at e.l.f. it’s enabled through a combination of a customer data platform (CDP) and a data lake that together collect and collate all available information about its customers. “We Putting the Data to Work.

Customer Experience 306

Customer Experience Customer Data Consumer eCommerce 306

Retail TouchPoints

JULY 26, 2024

Key issues include inaccurate pricing, stock availability and delivery time information. For many B2B customers, just-in-time delivery of critical products is essential to maintain smooth production. Therefore, precise, up-to-date information is not just a preference but a necessity. Inaccurate information on delivery times.

B2B 261

B2B Payment Services Payments Shipping Costs 261

Dynamic Action

NOVEMBER 7, 2024

This lens helps retailers understand their most profitable customers’ preferences, buying patterns, and discount behaviors. EDITED’s Retail Intelligence Solution empowers retailers by bringing all three lenses together, combining market, profit, and customer data for confident, comprehensive decision-making.

Customer 62

Customer Retail Customer Data Information 62

BigCommerce

MAY 1, 2018

Wired dives straight to the heart of the matter: “Modernity provides too many variables, but too little data per variable. So the spurious relationships grow much, much faster than real information. In other words: Big data may mean more information, but it also means more false information.”. Customer service.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

JANUARY 6, 2021

The customer’s personal information is hidden, and sellers are limited in what they can talk about with the customer. They can’t send the customer emails or ask them to join a loyalty program; essentially, sellers can’t utilize customer data as they would with their own website.

Shipping Costs 290

Shipping Costs Customer Shopify Fulfillment 290

Optimizely

NOVEMBER 5, 2020

We suggested that the key to a successful loyalty program is keeping customers engaged and emotionally connected. By integrating your loyalty data into a CDP, you can enhance your segmentation strategy and make your customer data more useful and actionable. The argument for loyalty programs does not end here.

Customer Loyalty 369

Customer Loyalty Article Recommendation Definition 369

Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. For many companies, it is not a matter of “if” there is a data breach, but when.

Improvements 317

Improvements Payment Services Consumer Banking 317

Groove

MARCH 6, 2024

It allows users to effectively collect and organize customer data for easier, more streamlined segmentation. Klaviyo enables the creation of targeted, fully personalized campaigns that support stronger customer-brand relationships. It can also be used to automate various aspects of your campaign, including triggered emails.

Social Media 336

Social Media Customer Data Shopify Management 336

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 278

Payment Services Retail POS Operations 278

Retail TouchPoints

AUGUST 8, 2024

Read every single word and carefully consider whether these statements reflect your personal standards around privacy and data use?* *You Whether people are signing up for loyalty programs or [completing] a survey for an Amazon gift card, people are remarkably open to sharing their information.” You are either a lawyer or a liar.

Retail 290

Retail Payment Services Consumer Information 290

Kissmetrics

MAY 10, 2021

The “blocks” are pieces of digital information or records, and the “chains” are public databases housing the information. You can use blocks to store information like: financial transactions contracts medical data supply information confidential customer data. The only problem?

Cryptocurrencies 262

Cryptocurrencies Marketing Social Media Cryptography 262

Retail TouchPoints

NOVEMBER 14, 2022

AI-enabled forecasting can help minimize the risk of unexpected stockouts so that you can provide a better customer experience and meet the demands of your customers more effectively. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 360

Customer Loyalty Operations Improvements Customer Experience 360