Retail TouchPoints

AUGUST 30, 2023

Companies with loyal customers understand their customers’ needs and deliver personalized experiences. There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features. Tip 2: Simplify the cart and checkout process.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

BigCommerce

MAY 1, 2018

Due to the ease of creating and maintaining an ecommerce shop, as well as the rise of micro-brands, today’s market is riddled with cutthroat competition and decreased customer loyalty. Ecommerce businesses do have the ability to reach a global market, with access to information that brick and mortar retailers don’t have.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Ecommerce Platforms

APRIL 30, 2020

Are you looking for the best email marketing service for your Shopify store? Or perhaps, you’re looking to take your email marketing to the next level and use automations to get more sales in your online store? In today’s post, we’ll go over the best email marketing providers for Shopify and explore their pros and cons.

Shopify 206

Shopify Marketing Payment Services eCommerce 206

Omnisend

MAY 24, 2023

Reading Time: 12 minutes Most people believe that email marketing has become less effective post COVID. However, this isn’t true as 69% of marketers still use emails as one of their top content marketing channels. But which email marketing platform best suits your business? month 24/7 support on paid plans 1.

Marketing 158

Marketing Live Chat Social Media Shopify 158

Groove

APRIL 29, 2022

What is SMS Marketing? With this uptick in cellular device usage, SMS marketing is a hot topic for eCommerce marketers. So, what exactly is SMS marketing ? SMS marketing stands for Short Message Service 一 or text messaging. The Rise in Popularity of SMS Marketing Let’s go back to over a decade ago.

Merchant Services 195

Merchant Services Marketing Shopping Carts Shipping Costs 195

Retail TouchPoints

NOVEMBER 22, 2022

Conversational commerce is a marketing strategy that integrates the conversational in-store experience that consumers know and love into the online shopping journey, making the buying process more personalized and convenient for eager shoppers. As a result, it empowers customers to make quicker and more efficient purchases.

Payment Services 261

Payment Services Live Chat Payments Retail 261

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Let’s dive in.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Ecommerce Platforms

JANUARY 15, 2023

Live chat is one of the top customer contact options on offer today. In fact, according to one report, 79% of businesses believe implementing live chat resulted in increased sales, revenue, and customer loyalty. Both LiveChat and Zendesk are tools built to enhance customer service in a digital world.

Live Chat 196

Live Chat Multi-channel Social Media Channel 196

Kissmetrics

SEPTEMBER 12, 2020

Or perhaps you work in marketing and are looking for ways to test and optimize your sales funnels. Things to consider: Support channels – You will need to consider the different ways you can get in touch with support teams such as live chat, email, and phone. The effort that Wix puts into their marketing is phenomenal.

Merchant Services 363

Merchant Services Payment Services Shopify Shipping Costs 363

Ecommerce Platforms

DECEMBER 6, 2022

The best email marketing software for ecommerce companies has emerged as a must-have investment for many business leaders. Email marketing software provides business leaders with the tools they need to engage potential customers, nurture prospects, and inspire repeat purchases. Pros: Multi-channel marketing capabilities.

eCommerce 197

eCommerce Marketing WooCommerce Shopify 197

Groove

MARCH 5, 2024

Whether you’re an eCommerce retailer, brick-and-mortar store, or service-based business, choosing the best email marketing tool is essential for promoting your company and growing your audience. Kaviyo and ActiveCampaign are two of the industry's best marketing automation solutions. Is your company ready for this kind of growth?

Live Chat 209

Live Chat eCommerce Platforms WooCommerce Shopify 209

GetElastic

SEPTEMBER 9, 2019

Gartner predicts chatbots will power 85% of customer service interactions by next year, and 31% of marketers believe that virtual personal assistants will have more impact than any other AI technology. Facebook Messenger marketing. In-chat payments. Live chat takeover. Chat blasts” and drip campaigns.

Merchant Services 159

Merchant Services Payment Services Live Chat eCommerce 159

Optimizely

MAY 19, 2020

We have seen an influx of marketing software decisions during Covid-19, and we’ve categorized those decisions to help other brands optimize their stacks. . The data we’re discussing today was collected from Ecommerce businesses generating between $10M and $200M in digital revenue, specifically. Consolidate.

Shipping Costs 195

Shipping Costs Live Chat Shipping Payments 195

Ecommerce Platforms

JANUARY 11, 2023

With so many different options on the market, it’s easy to be overwhelmed by the sheer volume of choice. We’ve assessed some of the most popular webinar platforms on the market, to bring you this list of the top contenders available. You also get full HD video and audio quality, screen sharing, and live social media streaming.

Webinar 197

Webinar Live Chat Multi-channel Events 197

Ecommerce Platforms

JUNE 3, 2019

Going by the wide range of email marketing services on the web today, selecting the perfect one for your email campaigns is no walk in the park. One interesting thing you’ll notice, for starters, is that various email marketing services offer pretty much the same range of features. 10 of the Best Email Marketing Platforms. ??

Marketing 187

Marketing Social Media Subscription Multi-channel 187

Ecommerce Platforms

JANUARY 11, 2023

With so many different options on the market, it’s easy to be overwhelmed by the sheer volume of choice. We’ve assessed some of the most popular webinar platforms on the market, to bring you this list of the top contenders available. You also get full HD video and audio quality, screen sharing, and live social media streaming.

Webinar 196

Webinar Live Chat Multi-channel Events 196

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Kissmetrics

JANUARY 6, 2021

HubSpot – Best for scaling quickly Nutshell – Best for B2B sales teams Less Annoying CRM – Most affordable solution for sales and marketing Nimble – Best for teams using Microsoft 365. No small business wants to spend resources migrating their customer data while they’re trying to grow.

Payment Services 313

Payment Services B2B Information Management 313

Kissmetrics

SEPTEMBER 14, 2020

If you have separate departments for marketing, sales, IT, and customer service, you need more advanced functions than a business with five employees. Typically, CRM software helps with sales, marketing, IT, and customer service. There are four types of operational CRMs, including: Marketing Sales Customer Service IT.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Ecommerce Platforms

AUGUST 29, 2022

The Shopify app market makes it quick and easy to extend the functionality of your website however you choose. Referral Candy also integrates with other apps you might be using on Shopify, like ad retargeting tools, email marketing, and web analytics services. You also get automated fraud protection, and live chat customer service.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

GetElastic

NOVEMBER 11, 2021

They offer a drag-and-drop dialog builder, premade dialog templates, support for live chat handoff through its Zapier integration, and are currently used by brands like Toyota and VMware. Chat blasts” and drip campaigns. Live chat takeover. Pop-up windows to build a Messenger marketing list. Bot cloning.

Merchant Services 148

Merchant Services Payment Services Live Chat eCommerce 148

Omnisend

JANUARY 26, 2021

When considering the merits of the marketing automation platform Omnisend vs. Bronto (now called Oracle Netsuite), there are no easy decisions to be made. Both tools were built with one goal in mind: to help ecommerce businesses engage with their customers and drive revenue through email marketing. Marketing Automation.

Live Chat 148

Live Chat Demo Subscription Books 148

Groove

JUNE 17, 2024

For example, integrating with an email marketing platform like Klaviyo can help automate your email campaigns, while integrating with an ERP like Brightpearl can streamline your stock management processes. Salesforce , HubSpot ) for managing customer data and communication. Email marketing integrations (e.g.,

eCommerce 195

eCommerce Magento WooCommerce Merchant Services 195

Ecommerce Platforms

JANUARY 2, 2023

In today’s ever-competitive market, your business's customer experience is a huge differentiator. So with that said, it's not surprising that more and more customers want companies to expand their customer engagement methods and provide increasingly innovative customer experiences. Tidio Chat.

Shopify 118

Shopify Live Chat Shipping Costs Download 118

Ecommerce Platforms

MAY 26, 2022

These platforms enable you to arrange your content and customize it to achieve a more personalized look for your brand. HubSpot is a giant in the digital marketing sphere and has long been known for its marketing capabilities. As we just hinted at, the HubSpot CMS hub is a content management system built by and for marketers.

Payment Services 104

Payment Services Marketing Shipping Costs Live Chat 104

Ecommerce Platforms

MARCH 4, 2023

Today, we’re going to be looking at just some of the most popular and feature-rich bot solutions on the market, to help you make your choice. They can answer common questions, complete tasks on behalf of customers, and even improve user experience in real-time. Let’s take a look at some of the top ecommerce chatbots on the market.

Live Chat 104

Live Chat eCommerce Payment Services Multi-channel 104

Groove

SEPTEMBER 26, 2018

They Created the Inbound Marketing Methodology. What is Inbound Marketing? Inbound marketing revolves around delivering products and services to attract prospects to your business. HubSpot created four phases that illustrate the basics of inbound marketing - attract, convert, close and delight. Benefits of HubSpot.

Live Chat 166

Live Chat SEO Information Blog 166

Ecommerce Platforms

MARCH 15, 2021

But despite that, many online merchants still struggle to sustainably scale their business and make a real impact with their marketing. This “plug ’n’ play” tool seamlessly integrates with your ecommerce store to provide advanced ecommerce data, a CRM, and email marketing tools. Email Marketing. Let's dive in!

Payment Services 138

Payment Services Merchant Services Live Chat eCommerce Analytics 138

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization. How does onsite marketing differ from traditional visitor engagement strategies?  What is onsite marketing Onsite marketing examples What is onsite marketing?

X-cart 84

X-cart eCommerce Marketing Live Chat 84

Groove

MAY 15, 2023

For example, integrating with an email marketing platform like Klaviyo can help automate your email campaigns, while integrating with an PIM like Brightpearl can streamline your stock management processes. Salesforce , HubSpot ) for managing customer data and communication. Email marketing integrations (e.g.,

eCommerce 195

eCommerce Magento WooCommerce Merchant Services 195

Ecommerce Platforms

JULY 29, 2020

Lightspeed loyalty for customer loyalty. Cross-channel marketing with email and social media. Built-in tools for SEO and marketing. For instance, the Lightspeed loyalty service means that you can turn any regular customer into a loyal advocate. Access to Crucial Customer Data. Mobile optimized themes.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Ecommerce Platforms

JANUARY 27, 2022

These hubs focus on different parts of business operations, like service, sales, or marketing. Within the “Service” hub, you’ll find a number of tools designed to help you look after your customers and improve their everyday journeys. Comprehensive hubs for service, marketing, and sales in one place. Further reading ??.

Live Chat 104

Live Chat Merchant Services Omnichannel Shopify 104

Smile.io

JULY 2, 2020

What would your business strategy look like if you didn't have access to any sort of customer data? It would be nothing short of shooting in the dark or chatting (with users) blindly. Deliver real-time CX with live chat Over the years, live chat has emerged as a must-have for businesses rather than being a nice to have feature.

Customer Data 46

Customer Data Live Chat Customer Merchant Services 46

Ecommerce Platforms

JANUARY 5, 2021

Are you looking for an all-in-one marketing automation system? Founded back in 2012 and based in Kraków, Poland, SALESmanago employs over 200 marketing and IT experts. Founded back in 2012 and based in Kraków, Poland, SALESmanago employs over 200 marketing and IT experts. A Customer Data Platform. Cue, SALESmanago.

Live Chat 104

Live Chat Social Media Magento Customer Data 104

Ecommerce Platforms

JULY 10, 2021

After all, knowledge is power – and never is this truer than getting concrete insights to support your sales and marketing automation strategy. . Using analytics unlocks a fair few benefits, including: Being able to gather accurate data to offer better, personalized, customer-focused marketing and customer service. .

Shopify 211

Shopify Shipping Costs SEO Live Chat 211

Algopix

JULY 16, 2023

What is Email Marketing Software for eCommerce In today’s digital landscape, email marketing has emerged as a vital tool for eCommerce businesses to reach and engage with their target audience. Effective email marketing is a game-changer for eCommerce businesses.

eCommerce 92

eCommerce Marketing eCommerce Platforms Recommendation 92

Ecommerce Platforms

NOVEMBER 17, 2021

So, in today's post, we’re looking at some of the best live shopping apps on the market so that you can jump on this exciting trend too. Best Live Shopping Apps: Bambuser. One of Bambuser ‘s more unique features is that it enables users to easily embed their live shopping events into their websites.

Shipping Costs 211

Shipping Costs Shopify Multi-channel Social Media 211