Retail TouchPoints

JUNE 28, 2022

While retailers can do little to affect world events and macro inflation, they can make use of an often underused asset they already have: customer data. Shoppers want to feel seen and have their financial challenges recognized, and that’s only possible with careful analysis of customer data.

Customer Data 290

Customer Data Customer Retail Consumer 290

Retail TouchPoints

NOVEMBER 14, 2024

Sustained success in the retail industry often relies on the direct relationships businesses establish with their customers, and price hikes can undermine these relationships. In addition, retailers are responsible for vast amounts of financial and personal customer data, and breaches leave consumers themselves vulnerable to fraud and theft.

Retail 277

Retail Payment Services Consumer Management 277

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network.

Management 286

Management Customer Data Consumer Improvements 286

lateshipment

FEBRUARY 1, 2025

For an e-commerce business, managing product returns can feel like trying to herd catschallenging and, at times, downright chaotic. Clearly, a smooth returns experience isn’t just a nice-to-have; it’s a must to build a loyal customer base. What is Returns Management Software?

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

FEBRUARY 26, 2025

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Vendor communication. Site security is also a concern.

Payment Services 236

Payment Services eCommerce Shipping Costs Supplies 236

Retail TouchPoints

NOVEMBER 28, 2024

Empowering the ability to split the cost of a purchase into smaller, manageable payments over time makes larger purchases more accessible. BNPL solutions appeal to a wide range of customers, but especially Gen Z and millennials, who carry less credit card debt and use BNPL at rates above 50%. and 3.3%, to nearly $1.59 Prior to J.P.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live.

Channel 243

Channel Management Customer Data Technology 243

Retail TouchPoints

FEBRUARY 12, 2025

This is where Application Security Posture Management (ASPM) becomes essential. As a result, retail IT leaders tend to be highly deliberate and cautious in their change management processes. As the reliance on these always-on digital systems grows, so too do the risks associated with security risks.

Retail 277

Retail Technology Supplies Operations 277

Forrester eCommerce

OCTOBER 26, 2018

Six months ago we started a conversation about customer data platforms (CDPs). The timing was right; CDPs were driving attention towards a historically sleepy corner of the martech universe centered around data management, gaining traction among vendors, and racking up mentions in the marketing trade press.

B2C 355

B2C Marketing Customer Data Management 355

Retail TouchPoints

NOVEMBER 27, 2024

True omnichannel expertise means sharing customer data across online and offline touch points. Having run for over a decade as a female-owned independent agency, Davidson’s passion and commitment has shaped Sleek into a symbol of excellence in event management and has earned her a reputation as an expert in her field.

Events 277

Events Omnichannel Retail Workshop 277

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. Improved Data Accuracy and Consistency One of the most significant advantages of having a centralized database is the accuracy and consistency of data.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Forrester eCommerce

AUGUST 27, 2018

So far, GDPR compliance efforts have largely targeted customer data management, digital marketing, and security. It’s been a few months and the repercussions are yet to be fully realized, leaving practitioners anxious and wondering if they have fully prepared. However, […].

B2B 353

B2B Customer Data Management Marketing 353

Retail TouchPoints

DECEMBER 5, 2024

Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up? Well, let’s start with customer data.

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Retail TouchPoints

DECEMBER 25, 2024

Retailers unable to manage returned goods effectively and restore them to perfect conditions for their customers end up either selling these items at a significantly reduced price or disposing of them entirely. Return Management Strategies Leveraging technology can create more efficient processes for purchasing and making returns.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Groove

MARCH 6, 2024

While many tools are required to successfully manage a digital-age brand, the tools you trust with your ongoing digital marketing strategy are among the most crucial. It allows users to effectively collect and organize customer data for easier, more streamlined segmentation. How much you pay depends on different criteria.

Social Media 336

Social Media Customer Data Shopify Management 336

Forrester eCommerce

APRIL 11, 2019

The last couple weeks have been an exciting time for the customer data platform (CDP) category. At long last, major marketing technology vendors formally declared their intentions to get serious about managing and activating data for marketing.

Marketing 290

Marketing Customer Data Technology Management 290

Groove

APRIL 17, 2024

At the heart of the Klaviyo Google Ads integration is the rich customer data that Klaviyo collects. By syncing customer information such as demographics, purchase history, and browsing behavior with Google Ads, this integration allows you to create personalized, targeted ads that are more likely to resonate with your audience.

Customer Data 337

Customer Data Improvements eCommerce eCommerce Marketing 337

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Forrester eCommerce

JUNE 17, 2019

We just published “The Forrester New Wave™: B2B Customer Data Platforms, Q2 2019” report, which profiles the 13 most significant vendors in this market: Arm Treasure Data, BlueVenn, CaliberMind, Celebrus, Dun & Bradstreet, Evergage, FirstHive, Lattice Engines, Leadspace, Lytics, Radius Intelligence, Tealium, and Zylotech.

B2B 323

B2B Marketing Customer Data Customer 323

Retail TouchPoints

JANUARY 25, 2023

provides guidance toward a stable foundation of cybersecurity best practices that protect critical customer data from new and emerging threats, retailers should build upon these requirements to move from a reactive to a proactive cybersecurity approach. While PCI DSS 4.0 Changing Tides of PCI DSS 4.0

Merchant Services 354

Merchant Services Payment Services Mobile Payments Customer Data 354

Retail TouchPoints

JULY 29, 2021

The Qubit CommerceAI models are designed to understand and react instantly to customer context in order to unlock more value from retailers’ entire product catalog. . Qubit CommerceAI combines customer data, including intent, and design tools with the goal of driving conversion rates and customer lifetime value while reducing abandonment.

Retail 306

Retail Customer Data eCommerce Management 306

Retail TouchPoints

MAY 29, 2024

AI can help managers monitor and evaluate guest activity, including how many stay onsite for lunch or dinner, explore spa services and walk past gift shops or minimarkets. If metrics show underutilization of those services, AI can alert managers and provide insights for informed decision-making.

POS 327

POS Merchant Services Point of Sale Department Stores 327

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 330

Merchant Services Shopify Subscription Multi-channel 330

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. We began the journey by getting our heads around the data.”. Greater Emphasis On DTC Provides Deeper Customer Insights.

Omnichannel 317

Omnichannel eCommerce POS Operations 317

Retail TouchPoints

JUNE 9, 2022

Using a combination of online and offline data sourced from across its organization, The Home Depot will offer product suggestions designed to help customers complete projects on which they are embarking. In April 2022, the retailer appointed Matt Carey to the newly created role of EVP of Customer Experience.

Omnichannel 275

Omnichannel Customer Experience Customer Data Improvements 275

Retail TouchPoints

MAY 30, 2024

To kick off the initiative, the payments platform has made two key executive hires: Former Uber Advertising and Amazon executive Mark Grether has been appointed SVP and General Manager of PayPal Ads, and John Anderson, who previously worked at fintech company Plaid, has joined as SVP and General Manager of the PayPal Consumer Group.

PayPal 278

PayPal Merchant Services Payment Services Consumer 278

Retail TouchPoints

FEBRUARY 8, 2024

The digital marketplace solution from Intelligence Node — which is powered by generative AI and real-time data capture — generates comprehensive product listings and ratings for customers while also providing custom, data-rich insights to guide a company’s marketing strategies.

Customer Experience 278

Customer Experience Improvements Customer Data Information 278

Groove

SEPTEMBER 29, 2020

From automation functionality to abandoned carts and more, the integration makes it easier for merchants to take advantage of valuable customer data. See customer data like: First & last order date. O ptimize content, offers and outreach to separate leads while seamlessly managing your data in bulk.

Shopify 273

Shopify Shopping Carts Merchant Services Customer Data 273

Retail TouchPoints

FEBRUARY 27, 2024

This article delves into the evolving threat landscape, examining the impact of these disruptions on retail operations and exploring proactive measures for safeguarding businesses, customer data and reputations. A cyberattack that compromises customer personal information can diminish the trust consumers place in a brand.

Payment Services 278

Payment Services Retail POS Operations 278

Forrester eCommerce

AUGUST 4, 2023

The fundamental business needs of storing, processing, and accessing data are complicated by ongoing cloud migration, growing data variety and volumes, demand for real-time everything, and ever-expanding regulatory and compliance mandates. Data management – which includes data ingestion, […]

Management 195

Management Customer Data Technology Customer 195

Groove

SEPTEMBER 1, 2020

Klaviyo is a data science company that focuses on making personalized content through data-driven decision making. The platform allows businesses to leverage rich customer data for segmentation, personalization, targeting and more. Klaviyo SMS. They are: Welcome series. Abandoned cart. Promotions.

eCommerce Marketing 370

eCommerce Marketing Social Media Mobile eCommerce eCommerce 370

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. In that 12 years , my career went from manager to a global CIO. I then moved to Wet Seal and onto Guess for about 12 years. They are very mobile-savvy.

Social Media 278

Social Media Customer Data Shipping Costs Management 278

Forrester eCommerce

JUNE 14, 2019

First, adding advanced analytics and data management capabilities from Lattice accelerates D&B’s evolution into a comprehensive data platform […]. Both of us have covered these companies from a number of different perspectives, and we agree that the move makes sense for two primary reasons.

Management 402

Management Customer Data B2B Customer 402

Retail TouchPoints

MAY 6, 2022

The goal is to provide a turnkey end-to-end solution for independent brands through localized fulfillment and enhanced last-mile options, regardless of whether or not they use the Shopify platform.

Shopify 312

Shopify Fulfillment Merchant Services Multichannel 312

Groove

FEBRUARY 16, 2024

Some of the top benefits you can look forward to when you integrate Shopify with HubSpot include: Unified Customer Data: Integrating HubSpot and Shopify ensures that information such as customer purchases, preferences, and interactions are seamlessly synchronized between the two platforms.

Shopify 273

Shopify Live Chat Customer Data Information 273

Retail TouchPoints

APRIL 23, 2024

The Saks Media Network will leverage the company’s first-party customer data and traffic of over 435 million annual site visits to connect brands with consumers on Saks.com through sponsored product ads and on-site display banners.

Retail 264

Retail Customer Data Customer Experience eCommerce 264

Retail TouchPoints

SEPTEMBER 8, 2023

“The evolution toward a cookieless world and consent management issues with zero- and first-party data make it more difficult for marketers to access data,” wrote the July 2023 report’s authors, Thomas Husson and Rusty Warner, both VPs and Principal Analysts at Forrester.

B2C 263

B2C Marketing Technology Customer Data 263