Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up?

POS 275

POS Payment Services Shipping Costs Fulfillment 275

Optimizely

JANUARY 30, 2018

True omnichannel marketing is tough to do well. But, according to the 2017 Ecommerce Holiday Report , 86% of ecommerce marketers have still not executed a full omnichannel marketing strategy for their brand. data) in order first. What is an omnichannel marketing strategy?

Omnichannel 191

Omnichannel eCommerce Marketing Marketing eCommerce 191

Retail TouchPoints

JUNE 9, 2022

Using a combination of online and offline data sourced from across its organization, The Home Depot will offer product suggestions designed to help customers complete projects on which they are embarking. In April 2022, the retailer appointed Matt Carey to the newly created role of EVP of Customer Experience.

Omnichannel 275

Omnichannel Customer Experience Customer Data Improvements 275

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live.

Channel 243

Channel Management Customer Data Technology 243

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

iVend

NOVEMBER 18, 2024

The term omnichannel has been part of the retail world since around 2010. And still omnichannel retail continues to grow – at a predicted average of 16.4% iVend’s Retail Management Solution iVend helps enterprise retailers run efficiently and effectively. Over the years however, what constitutes an omnichannel has evolved.

Omnichannel 52

Omnichannel POS Retail Mobile 52

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. Improved Data Accuracy and Consistency One of the most significant advantages of having a centralized database is the accuracy and consistency of data.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

SEPTEMBER 20, 2022

This is best accomplished by investing heavily in first-party data. Brands need to assess what kinds of customer data they have access to, what kinds of data might be missing, and what needs to happen to unite data sources across the enterprise.

Omnichannel 264

Omnichannel Marketing Social Media Channel 264

Retail TouchPoints

NOVEMBER 11, 2021

Blueshift is expanding the journey orchestration of its AI-powered SmartHub Customer Data Platform (CDP) across all customer experience touch points, including support, commerce, sales, loyalty, product and other CX channels. Blueshift’s SmartHub CDP aims to merge the benefits of both CDPs and campaign management platforms.

Omnichannel 147

Omnichannel Customer Retail Customer Data 147

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Groove

MARCH 6, 2024

While many tools are required to successfully manage a digital-age brand, the tools you trust with your ongoing digital marketing strategy are among the most crucial. It allows users to effectively collect and organize customer data for easier, more streamlined segmentation.

Social Media 336

Social Media Customer Data Shopify Management 336

Retail TouchPoints

SEPTEMBER 13, 2021

“Retail has survived since biblical times roughly in the form of a physical space with product available to sell and the exchange of funds for that product,” said Jonathan Sharp, Managing Director at the Alvarez & Marsal Consumer and Retail Group. Omnichannel Offerings for Channel-Agnostic Consumers. “It’s

eCommerce 304

eCommerce White Paper Omnichannel BigCommerce 304

Omnisend

DECEMBER 15, 2020

However, providing exceptional customer service isn’t about the number of channels but the quality of customer service across them —and omnichannel customer support can help do that. What is Omnichannel Support? This way, your customers always get accurate answers. Benefits of Omnichannel Customer Support.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

Retail TouchPoints

JULY 9, 2020

Comm100 , a digital customer engagement solution provider, has launched Comm100 X, its second-generation omnichannel platform. The platform seeks to eliminate blind spots and siloed channels by providing a 360-degree view of each customer’s conversation history across all channels, enhanced by customer data from other systems.

Live Chat 222

Live Chat Customer Social Media Omnichannel 222

Retail TouchPoints

OCTOBER 8, 2020

As part of the agreement, GameStop will standardize its solutions on Dynamics 365, Microsoft’s portfolio of cloud-based business applications and customer data platform.

Games 246

Games Omnichannel Retail Subscription 246

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. Moving Closer to the Omnichannel Ideal. That omnichannel view of understanding is terribly important.”. It’s true that double-digit growth in U.S.

eCommerce 279

eCommerce Omnichannel Fulfillment Order Fulfillment 279

Retail TouchPoints

AUGUST 31, 2022

Prediction 2: Operational Excellence will Help Omnichannel Retailers Stand Apart. Melissa Minkow, Director, Retail Strategy, CI&T : “Though ecommerce and mobile commerce sales will continue to grow, brick-and-mortar will still play a key role in holiday, especially when it comes to omnichannel strategy.

Omnichannel 289

Omnichannel Toys Shipping Costs Mobile 289

Kissmetrics

NOVEMBER 29, 2020

If you only need one or the other, you may be able to get a less expensive plan that’s easier to secure and manage. If you see something billed as omnichannel, it should cover: Phone VoIP Email SMS Chat Social Video. Omnichannel routing : Allows calls to be routed across any channel. Workforce Management. How do you know?

Payment Services 311

Payment Services Omnichannel Multi-channel Channel 311

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JANUARY 2, 2023

By understanding common challenges that other retailers have faced in the past, the retailer community can work toward managing these challenges better and build their supply chains for more resilience. The cost and time of integrating supply chain management platforms with other IT systems are often very high.

Supplies 317

Supplies Retail Technology Omnichannel 317

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 108

Omnichannel Multichannel Payment Services Retail 108

Retail TouchPoints

JULY 18, 2024

Additionally, the fact that so many customers are conducting research on their own devices while in-store “creates a barrier,” he added, noting that customers may feel that the store’s CX “is worse than what I get on my phone.” The company was able to put that into practice with its deployment of Manhattan solutions at Reebok in 2023.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JUNE 30, 2022

Retail enterprises that excel at delivering personalized and meaningful experiences tend to be laser-focused on supporting not only their customers but also their customer-facing teams with better omnichannel communications tools. But not only do they expect their journeys to be frictionless, they want them to be personalized.

Omnichannel 264

Omnichannel Customer Experience Channel Technology 264

Retail TouchPoints

SEPTEMBER 20, 2024

Enhance Ad Placement and Personalization with Data and AI To stand out among the competition, retailers must showcase how they can leverage a wealth of first-party customer data to provide detailed information about customer segments that are interested in CPGs’ products and their specific preferences.

Retail 278

Retail Workshop Social Media Omnichannel 278

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. In that 12 years , my career went from manager to a global CIO. I then moved to Wet Seal and onto Guess for about 12 years. They are very mobile-savvy.

Social Media 278

Social Media Customer Data Shipping Costs Management 278

Kibo

APRIL 5, 2021

Order management, once a back-end logistics discipline, has been pushed into the spotlight thanks to the pandemic. The competition to excel at order management is now fierce, and not just because of giants like Amazon and Walmart. Further, real-time visibility helps ensure against overcommits to customers and unnecessary markdowns.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

Retail TouchPoints

OCTOBER 18, 2021

Your shopper doesn’t think about “omnichannel” when they’re switching between social to website to email to store. In order to make the cross-channel dream a reality, brands need to pass data quickly between channels. If data can move quickly, the value of customer insights compounds exponentially across the organization.

Customer Experience 298

Customer Experience Customer Channel Omnichannel 298

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner. Factors Driving the Need for Real-Time CDP.

Multi-channel 246

Multi-channel POS Customer Data Channel 246

Retail TouchPoints

AUGUST 3, 2022

Harness Data to Gauge Opportunities and Nuances . We use data to try to figure out where we are over-penetrated and under-penetrated within the market and build on our awareness, so we have a running start in those markets. Then, the qualitative piece is that every single day, our store managers write up a sales digest of the day.

Jewelry 306

Jewelry Food and Beverages Omnichannel Channel 306

Retail TouchPoints

APRIL 20, 2022

They manage the process from site identification to store opening in about half the time and half the cost we had been experiencing,” Del Fante explained. As cannabis brands like Cookies and Dr. Greenthumb’s try to up their “retail cred,” they are focusing on omnichannel storytelling and high-touch service. Photo credit: Cookies.

Retail 354

Retail Social Media Technology Events 354

BigCommerce

FEBRUARY 7, 2018

How much control do we have over customizing the checkout experience? What can we not customize? Local development environment to manage code customizations prior to publishing. How do you manage automatic backups? Describe how security roles are defined and what access restrictions can be managed by role.

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

GetElastic

AUGUST 11, 2021

For decades now, teams have leveraged Content Management Systems (CMS) to manage and deliver dynamic content across the web. What is a Content Management Systems (CMS)? However, a drawback of a headless architecture is that now you have two or more application components to integrate and manage, vs just a single application.

Management 148

Management eCommerce Multi-channel Channel 148

Retail TouchPoints

AUGUST 9, 2021

Focusing resources appropriately requires fluency in sophisticated customer analytics that can identify a brand’s most valuable customers, while also helping marketers understand the right target acquisition costs based on projected lifetime value. Goldfarb holds an A.B. from Duke University in Computer Science and Economics.

Customer 299

Customer B2C Multi-channel Omnichannel 299

Retail TouchPoints

JUNE 22, 2021

The company received a $200 million equity investment in a round led by Insight Partners, which will help her enhance omnichannel capabilities, including fulfillment and logistics improvements. Saks OFF 5TH President and CEO Paige Thomas will retain her role in the new digitally native business.

Other 218

Other Specialty Retailers Apparel Department Stores 218