Retail TouchPoints

NOVEMBER 28, 2024

How can retailers update their payments systems to meet rapidly changing consumer behavior during peak demand? According to McKinsey , digital trust principles are nearly as important as price and delivery speed, with over 50% of consumers choosing to buy online only from companies known for safeguarding customer data.

Payment Services 298

Payment Services Payments Merchant Services Omnichannel 298

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Our customers are Gen Z, and they are so unique that they demand the service in the way they want it. They are very mobile-savvy.

Social Media 278

Social Media Customer Data Shipping Costs Management 278

Retail TouchPoints

JULY 28, 2023

Andreas Arentoft is a data and technology nerd currently working as the Head of Go-to-Market, Technology at Precis Digital. With a diverse background in designing advanced media buying strategies and custom data solutions, Arentoft focuses on bridging technology and business problems to find action-oriented solutions.

eCommerce Platforms 244

eCommerce Platforms eCommerce Technology Marketing 244

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. Contact us today to learn how.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. ” In June 2024 Family Dollar parent company Dollar Tree initiated a strategic review of the struggling banner, with options including a sale, a spinoff or “other disposition of the business.”

Management 286

Management Customer Data Consumer Improvements 286

Groove

SEPTEMBER 29, 2020

From automation functionality to abandoned carts and more, the integration makes it easier for merchants to take advantage of valuable customer data. See customer data like: First & last order date. Once a customer meets your criteria of completing a purchase, easily remove them from the abandoned cart workflow.

Shopify 273

Shopify Shopping Carts Merchant Services Customer Data 273

Retail TouchPoints

JANUARY 17, 2023

You meet for the first time, and there’s a spark. In both retail and relationships, ghosting may seem like something that takes place out of the blue; however, romantic partners and customers have likely given signals, if only you knew when or where to look for them. For brands, these signals can be found in customer data.

Customer 321

Customer Customer Data Other Marketing 321

Groove

NOVEMBER 17, 2020

How Klaviyo Helps Build Customer Relationships. Klaviyo has over 100 native integrations to help eCommerce businesses take advantage of important customer data, such as email, phone number, first and last order dates and more. Data Science & Reporting. Customer Insights. Integrations. Social Media Marketing.

BigCommerce 300

BigCommerce Customer Data Social Media eCommerce 300

Retail TouchPoints

APRIL 27, 2023

Streaming service Roku has partnered with Instacart to bring together viewership data and purchasing insights, allowing marketers to measure whether “streamers” are buying products on Instacart after seeing ads on the Roku platform. Instacart Ads allow CPG brands to connect directly with consumers online at the point of purchase.

Consumer 269

Consumer Customer Data Marketing Information 269

Retail TouchPoints

MAY 31, 2022

This goes for the lessons learned by retail brands as they operated through one crisis-induced challenge after the next, navigating the ups and downs of the pandemic as best they could, while meeting unprecedented customer demand. Consumer behavior is constantly in flux.

Mobile 328

Mobile Customer Data Recommendation Fashion 328

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 233

eCommerce Retail Customer Data Technology 233

Retail TouchPoints

JULY 26, 2024

B2B commerce is a primary channel through which customers make purchases and an integral tool in establishing trust. The Challenge of Meeting Customer Demands Why are B2B sellers struggling to keep pace with customer demands? The answer lies in the inherent complexity of their business processes.

B2B 261

B2B Payment Services Payments Shipping Costs 261

FastSpring

OCTOBER 11, 2024

Conclusions What we can conclude from this data is that customers in Asia are less likely to renew monthly subscriptions than customers in other global markets, but are just as likely to renew annual subscriptions. and EU customer data to set “one-size-fits-all” global pricing.

Subscription 158

Subscription Merchant Services Payment Services Demo 158

Retail TouchPoints

AUGUST 12, 2022

Additionally, VeriScan software’s data harvesting collects, separates and classifies customer information. Planet 13 is able to use this customer data as it designs locations and plans expansion with both SuperStores and smaller retail shops.

Document 245

Document Customer Data Technology Operations 245

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Influx of AI and Hyper-Personalization AI and hyper-personalization will be a driving force in B2B ecommerce in 2024.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

JUNE 2, 2021

The most immediate concern when managing both website architecture and new shopping habits is making sure customers can still get what they need with minimal friction, and GNC leveraged its partnership with Verint to ensure that its ecommerce experience was as smooth as possible despite the turbulent times.

Fulfillment 299

Fulfillment Customer Experience Improvements Customer 299

Optimizely

MARCH 29, 2018

In your next marketing team meeting, you share the conversion rates with your boss. You stare open-mouthed with absolutely no idea of the answer and walk out of the meeting feeling deflated. Are you really a data-driven B2C marketer? How many converted into long-term customers? Great work”, she says.

B2C 247

B2C Marketing Multi-channel Customer Data 247

Retail TouchPoints

APRIL 20, 2022

Further expansion will be guided by utilizing customer data and feedback to address specific local needs to inform future openings. “Customers can expect thoughtful partnerships and events with local charities, businesses and artists in every city. . and San Francisco in April, May and June.

Operations 296

Operations Shipping Costs Omnichannel Customer Data 296

Retail TouchPoints

AUGUST 10, 2022

Additionally, retailers can use predictive analytics to understand power trends over time, using data to make better decisions and proactively fix or replace equipment rather than retroactively responding after an event results in downtime.

Small Business Retail 304

Small Business Retail Retail Telecommunications Events 304

Retail TouchPoints

JANUARY 25, 2023

provides guidance toward a stable foundation of cybersecurity best practices that protect critical customer data from new and emerging threats, retailers should build upon these requirements to move from a reactive to a proactive cybersecurity approach. While PCI DSS 4.0 Changing Tides of PCI DSS 4.0

Merchant Services 354

Merchant Services Payment Services Mobile Payments Customer Data 354

Retail TouchPoints

JULY 29, 2020

“We think this tool is empowering and really exciting, not only for the Guides, but also for the customers.”. Greater Emphasis On DTC Provides Deeper Customer Insights. We’ve got the right tools to meet customer and market needs, whatever they may be.”. It’s really a holistic approach,” she said.

Omnichannel 317

Omnichannel eCommerce POS Operations 317

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

JANUARY 18, 2022

With a comprehensive engagement strategy and loyalty programs that include personalized benefits, retailers can better meet customers’ needs and motivate them to stay engaged, even after the holidays. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Optimizely

FEBRUARY 5, 2021

If you’re reading this blog on our site, it’s because you came here for information about collecting customer data. Speaking directly to consumers and meeting their expectations halfway is the most conducive way to capture leads, especially during one of the highest-grossing events of the entire year.

Marketing 370

Marketing Games Events Consumer 370

Retail TouchPoints

OCTOBER 27, 2021

To optimize attribution models for the modern retail experience, marketers are turning to a concept in game theory that can help measure the impact of every channel at each stage of the customer journey. Game Theory Meets Attribution.

Multi-channel 306

Multi-channel Games Retail Social Media 306

Optimizely

JUNE 24, 2020

Today, top-tier customer lifecycle analysis is always proactive: forecasting lifetime customer value even before a potential purchase, subscription or conversion. Identifying change: Where 99% of customer lifecycle tracking falls short. We’ve seen the results of this Customer Data Platform help transform client performance.

Customer 195

Customer eCommerce Customer Data Social Media 195

Groove

JULY 21, 2020

Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Segment and automate these campaigns based on user behavior, and create personalized blocks to meet customer needs. Klaviyo Pricing: Estimating Cost.

eCommerce 328

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 328

Retail TouchPoints

MAY 29, 2024

But as an emerging technology, few off-the-shelf AI products are available for specific use cases, which means businesses need to decide where they’ll focus their resources and their budgets to develop solutions to meet their needs and produce value.

POS 327

POS Merchant Services Point of Sale Department Stores 327

Retail TouchPoints

MARCH 25, 2022

How can retailers bring the analog and digital worlds seamlessly together to meet the key needs of Generation Z? The customer data is stored in the app, so all it takes is a few clicks to pay. Payments play a key role. Shopping Must be Rapid and Streamlined. Digital wallets such as Click to Pay or Apple Pay make checkout faster.

Payments 278

Payments Payment Services Social Media Electronics 278

Optimizely

JANUARY 29, 2019

The Customer Data Platform (CDP) and Business-to-Consumer Customer Relationship Management (B2C CRM) promise similar capabilities, but deliver very different functionality for marketers. A Customer Data Platform is defined as a marketer-managed system that unifies known customer data and is also accessible to other systems.

B2C 210

B2C Customer Data eCommerce Platforms Marketing 210

Optimizely

JANUARY 28, 2020

With nearly infinite choices at their fingertips, lasting loyalty can only be achieved through a strategic, customer-centric approach that permeates the entire ecommerce operation. Marketers like you need access to customer data to gain deep insights into your buyers and drive real results. Center the customer, always.

Marketing 195

Marketing Multi-channel Social Media Customer Data 195

Retail TouchPoints

APRIL 20, 2022

To create a genuine relationship between the brands and their customers, the companies have employed customer service strategies similar to the Apple store and other upscale brands, Del Fante explained. Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.”

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

JUNE 18, 2024

As the regulatory landscape and practical applications of third-party data continue to shift, brands must adjust their investment and priorities to tactics that allow them to collect their own customer data. Collecting Your Own Data Brands are likely already collecting their own data in some way from their websites or apps.

Retail 263

Retail Games Information Technology 263

Dynamic Action

NOVEMBER 7, 2024

This lens helps retailers understand their most profitable customers’ preferences, buying patterns, and discount behaviors. EDITED’s Retail Intelligence Solution empowers retailers by bringing all three lenses together, combining market, profit, and customer data for confident, comprehensive decision-making.

Customer 62

Customer Retail Customer Data Information 62

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

APRIL 22, 2024

It allows companies to meet customers where they are in their journey, whether they’re just browsing, ready to make a purchase or seeking post-purchase support. IVAs can more easily discern what customers are looking for and proactively suggest additional products or services.

Customer Experience 330

Customer Experience Arts Customer Telecommunications 330