365 Retail

JUNE 5, 2024

Meeting and exceeding customer expectations is the main objective for all professionals in the hospitality industry, but the process is rather intricate as there are many pieces to the puzzle and the rules of the game keep changing. It’s a well-known fact that customer needs and expectations are evolving at lightning speed these days.

Customer 52

Customer Travel Information Books 52

Groove

NOVEMBER 17, 2020

Though both are great for increasing efficiency and creating a positive customer experience, we recommend keeping your core needs in mind when making a decision. Klaviyo is a marketing automation platform that provides the tools necessary for online businesses to build meaningful customer relationships. Customer Insights.

BigCommerce 288

BigCommerce Customer Data Social Media eCommerce 288

Retail TouchPoints

JANUARY 17, 2023

You meet for the first time, and there’s a spark. For brands, these signals can be found in customer data. Those with a unified, 360-degree approach to their first-party data can identify a customer on the verge of churning — and take proactive measures to prevent it. Relationships can move fast.

Customer 321

Customer Customer Data Other Marketing 321

Retail TouchPoints

JUNE 18, 2024

As the regulatory landscape and practical applications of third-party data continue to shift, brands must adjust their investment and priorities to tactics that allow them to collect their own customer data. Collecting Your Own Data Brands are likely already collecting their own data in some way from their websites or apps.

Retail 263

Retail Games Information Technology 263

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 340

Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

DECEMBER 23, 2022

During challenging economic times, retailers’ natural inclination is to slash prices; however, brands must fight the urge to use discounting as a customer acquisition, conversion and retention strategy, which decreases margins in the process. Yes, this might require that retailers rethink and upgrade parts of their technology stack.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Optimizely

MARCH 25, 2019

We have someone you MUST meet! Zam is a data science-powered marketing assistant that lives inside the Zaius B2C CRM platform. We take care of data science so that you can take care of your customers.” – Spencer Pingry, CTO of Zaius. Drowning in data. Zam (like Sam, but with a ‘Z’). Let’s look at how.

Marketing 79

Marketing Customer Data B2C Demo 79

Optimizely

JANUARY 28, 2020

With nearly infinite choices at their fingertips, lasting loyalty can only be achieved through a strategic, customer-centric approach that permeates the entire ecommerce operation. Marketers like you need access to customer data to gain deep insights into your buyers and drive real results. Take product recommendation emails.

Marketing 195

Marketing Multi-channel Social Media Customer Data 195

Retail TouchPoints

JULY 24, 2023

Retailers also have the opportunity to populate emails with recommendations for items the shopper looked at but didn’t buy, discounts for their favorite products and more. To determine which method will work best for each consumer, retailers must pay close attention to customer data. Yet subject lines are just the beginning.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

Fabric

MARCH 19, 2024

To meet their needs, retailers need to adapt quickly and deliver seamless omnichannel experiences. The C2 Accelerator is a must-have for modern retailers The C2 Accelerator offers retailers all the tools and capabilities they need to enhance customer experiences and streamline operations.

X-cart 130

X-cart eCommerce eCommerce Platforms Omnichannel 130

UpSellIt

NOVEMBER 7, 2024

Cost Efficiency : Retaining existing customers is far more cost-effective than acquiring new ones, as marketing and sales efforts are significantly less expensive. Engage Through Personalization Personalization makes customers feel valued and understood, which enhances their loyalty.

Customer Loyalty 135

Customer Loyalty Customer Live Chat Customer Experience 135

Groove

JULY 21, 2020

We recommend leveraging the tool when preparing for the holidays , as it helps to drive more online revenue with much less effort. Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Klaviyo customers generated over $3.7 Klaviyo Pricing: Estimating Cost. Conclusion.

eCommerce 316

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 316

Retail TouchPoints

NOVEMBER 6, 2023

AI also can supercharge product discovery by leveraging customer data from a variety of sources, such as browsing history, trending products, geolocation and more, to deliver the ideal products and going from search to buy in less time. Over his 10-year career in commerce, he has advised some of the largest brands in the world.

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Retail TouchPoints

MAY 3, 2023

Lawson’s nationwide operations demanded flexible and agile responses to meet customers’ changing demands. This translates into using purchase history and customer base membership information to drive marketing campaigns. As we all know, in marketing, the main goal is to know the customer. “By

POS 276

POS Customer Experience Customer Technology 276

Optimizely

FEBRUARY 5, 2021

You can go for shock value, humor, sappiness, or taking a political stance (not recommended). If you’re reading this blog on our site, it’s because you came here for information about collecting customer data. Super Bowl ads are a marketer’s playground. The possibilities are endless. Marketing during the Super Bowl.

Marketing 370

Marketing Games Events Consumer 370

Retail TouchPoints

DECEMBER 2, 2020

The solution lies in retailers and brands upping their personalization game through customer data. The more they know about their customers, the more they can provide additional and recommended products on their digital sites and apps. The solution all starts with data.

Payments 258

Payments Recommendation Payment Services Customer Data 258

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards.

Social Media 278

Social Media Consumer Information Marketing 278

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

The Importance of a Unified Retail Experience A unified retail experience meets these expectations by ensuring consistency and integration across all channels. Personalization and Customization Personalization is no longer a luxury; it’s an expectation. This leads to more targeted and effective customer interactions.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

Optimizely

JANUARY 29, 2019

The Customer Data Platform (CDP) and Business-to-Consumer Customer Relationship Management (B2C CRM) promise similar capabilities, but deliver very different functionality for marketers. A Customer Data Platform is defined as a marketer-managed system that unifies known customer data and is also accessible to other systems.

B2C 210

B2C Customer Data eCommerce Platforms B2B 210

Retail TouchPoints

DECEMBER 13, 2021

For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store. We have customers like IKEA and Sephora using that. And this is an example of where Cloud scales to meet your needs.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

FEBRUARY 18, 2021

Even sporting goods and specialty athletic companies are seeing the benefits of appointments, as they allow associates to walk consumers through their preferred activities and make pointed recommendations based on their needs and behaviors. Consumers also have the flexibility to book virtual appointments with local stores. 4 Keys to Success.

Retail 311

Retail Beauty and Health Books Omnichannel 311

365 Retail

MARCH 10, 2024

This information will empower retailers to suggest things that fit their customers’ personal style. Such insights can even help businesses create tailored product recommendations, personalise advertisements, and customise shopping journeys.

eCommerce 103

eCommerce Payment Services Payments eCommerce Marketing 103

Kissmetrics

DECEMBER 11, 2020

Effective email campaigns are based on putting things in front of customers that they actually want. The richer your customer data, the easier it will be to use email segmentation to increase your conversion rate. These products make it easy to track customers, analyze behavior, and revise your campaign strategies accordingly.

Multi-channel 304

Multi-channel Webinar Customer Data Marketing 304

Optimizely

FEBRUARY 19, 2021

How come certain businesses still find direct mail marketing as an effective way to stay top of mind and engage with customers? What consumer demands does it still meet? Show your customers you’re thinking of them and that you’re devoting the time to meet their needs. But what does it all mean? Direct Mail Use Cases.

Marketing 195

Marketing Social Media Shipping Costs Consumer 195

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. Be friendly and empathetic: Use a friendly and empathetic tone when speaking with customers. Offer solutions: Provide solutions that meet your customers' needs.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Personalization Powered by AI: Artificial intelligence (AI) is revolutionizing the way retailers understand and cater to individual customer needs. In 2024, we can expect a surge in AI-powered personalization, where algorithms analyze customer data to provide tailored recommendations and personalized shopping experiences.

Payment Services 97

Payment Services Retail Supplies Omnichannel 97

GetElastic

SEPTEMBER 2, 2021

I will explore some of these areas and provide some recommendations for how to get the account team, marketing team and eCommerce team aligned. Recommended Action: Account managers likely have a list of repeatable tasks the eCommerce and marketing automation teams can use to design more self-service buyer experiences.

B2B 141

B2B Management eCommerce B2C 141

Wiser

AUGUST 28, 2023

Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits. A well-curated product mix not only meets the diverse needs and preferences of your audience, but also positions your brand as a reliable provider of choice.

Retail 146

Retail Fashion Information Customer Data 146

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences.

Customer 242

Customer Retail Information Consumer 242

RetailMinded

JUNE 19, 2024

You know health-conscious customers are reshaping the market, right? This year, it’s all about meeting their evolving needs. Understand your customer base like never before. Harness the power of AI and machine learning for predictive analytics to understand customer preferences better than ever before.

Marketing 52

Marketing Customer Social Media Recommendation 52

Retail TouchPoints

MARCH 12, 2021

The elements of Retail 3.0 — marketing personalization, contextual relevancy and customer data-fueled brand-retailer collaboration — have largely become part of our reality. There’s a key insight here: the importance of models and the availability of data.

Retail 264

Retail Technology Customer Data Books 264

Algopix

OCTOBER 27, 2023

AI-Powered Customer Service Artificial Intelligence (AI) and chatbots are becoming increasingly sophisticated, and they will continue to transform customer service in eCommerce. In 2024, we can expect AI to handle routine customer queries, offer product recommendations, and even assist in the sales process.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

365 Retail

FEBRUARY 1, 2024

Retailers use technology to offer an enhanced shopping experience through personalisation and more effectively meeting consumer demands. Retailers use customer data to uncover consumer preferences, behaviours, and purchasing patterns. The digitisation of shopping has reshaped consumer interactions and forced retailers to adapt.

eCommerce Platforms 52

eCommerce Platforms Omnichannel eCommerce Recommendation 52

Kissmetrics

SEPTEMBER 14, 2020

Before diving into my top recommendations, let’s talk about these different types and what they mean. So, all of the recommendations on this list fall under this category. Analytical CRMs help businesses gather, analyze, and leverage data collected from their customers. Operational. Analytical. Collaborative.

Small Business Retail 310

Small Business Retail Document Operations Management 310

Omnisend

JANUARY 8, 2024

Understanding how to get repeat customers can boost your revenue. You can find out who your returning customers are from several sources: Customer data from your CRM system Point of sale data Understanding the value of repeat customers Is learning how to get repeat customers worth it?

Customer 89

Customer Customer Retention Social Media X-cart 89