GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). . This not only has advantages for loyalty, but can provide valuable data for several other purposes including target marketing and reducing shopping cart abandonment.”

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). “Our This not only has advantages for loyalty, but can provide valuable data for several other purposes including target marketing and reducing shopping cart abandonment.”.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Retail TouchPoints

MARCH 5, 2024

First-party customer data. The most important component of building an RMN is first-party data — a dataset of all your customers’ shopping habits and preferences. The first step on the path to building your own RMN is to establish mature systems for collecting, segmenting and utilizing your data.

Retail 263

Retail Customer Data Channel Mobile 263

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security.

Payment Services 274

Payment Services Retail POS Operations 274

Retail TouchPoints

AUGUST 31, 2022

Melissa Minkow, Director, Retail Strategy, CI&T : “Though ecommerce and mobile commerce sales will continue to grow, brick-and-mortar will still play a key role in holiday, especially when it comes to omnichannel strategy. Further digitizing the in-store side would maximize speed and convenience while empowering the customer.

Omnichannel 284

Omnichannel Toys Shipping Costs Mobile 284

Retail TouchPoints

JANUARY 4, 2023

Another way to modernize product discovery is by enhancing how customers browse and search for products. Retailers can start by looking at their menus and assessing how customers navigate their site, including on their phones or tablets. By 2025, mobile sales are expected to account for 44% of retail ecommerce in the U.S.,

eCommerce 292

eCommerce Omnichannel Comparison Shopping Recommendation 292

RTP blog

APRIL 7, 2019

By Rob Maille, CommerceCX As retailers look to improve the shopping experience for customers, a top priority is removing friction while delivering on quality. In the past, many brands thought this meant going mobile, but mobile doesn’t always level up the shopping experience.

Retail 150

Retail Mobile Customer Data Subscription 150

RTP blog

OCTOBER 18, 2019

By Ally Azzarelli, GSP Retail As the retail landscape continues to evolve, finding innovative ways to enhance the customer experience is key. Frictionless or cashierless shopping helps customers save time while allowing retailers to gather detailed customer data and boost revenue. cities and states.

Retail 150

Retail Payment Services Payments Mobile 150

Retail TouchPoints

AUGUST 1, 2023

In fact, Retail TouchPoints’ annual Store Design & Experience Survey found that 78% of retailers have either already implemented or plan to implement digital signage in stores over the next 24 months. One of the promises of digital displays is personalization.

Improvements 246

Improvements Management Information Download 246

Optimizely

OCTOBER 9, 2017

But the data clearly shows that most teams are unfortunately not prepared to market across channels this year. Of the group surveyed, a mere 14% of B2C marketers have executed a full omnichannel strategy for their brand. For other marketers, the real challenge is accessing the customer data. Mobile apps.

Omnichannel 236

Omnichannel B2C Marketing Channel 236

Retail TouchPoints

JUNE 30, 2022

According to research by PWC , consumers are willing to pay up to a 16% price premium for a product or service that comes with a superior customer experience. It’s a set of capabilities that connects all of a company’s touch points — voice, website, mobile app, etc. — which can put an additional strain on customer service teams.

Omnichannel 260

Omnichannel Customer Experience Channel Technology 260

RTP blog

NOVEMBER 10, 2017

For example, if two recognized customers of a particular brand of coffee both enter a supermarket, they can be presented with two different promotional offers — 20% off for one and a free cup for the other. A very short survey can be triggered to help understand which promotion is most effective.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

iVend

SEPTEMBER 14, 2023

Competitive strategies for optimising store operations include having a fast and efficient retail POS software to speed up the checkout process; ensuring goods are always on the shelf by using replenishment automation ; and equipping staff with mobile POS to reduce queuing.

Payment Services 105

Payment Services POS Retail Operations 105

Retail TouchPoints

NOVEMBER 22, 2022

Conversational commerce uses a mix of human agents and AI-driven messaging so buyers can ask detailed questions, request personalized product recommendations and make purchase decisions right from their mobile devices. As a result, it empowers customers to make quicker and more efficient purchases.

Payment Services 252

Payment Services Live Chat Payments Retail 252

Retail TouchPoints

JUNE 22, 2020

According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data. Retailers understand by now that CCPA compliance strategies will involve internal data assessments and governance, policy development, education and technology changes.

eCommerce 212

eCommerce Retail Technology Customer Data 212

iVend

OCTOBER 16, 2023

There’s one approach that is proven to work to engage customers, enhance their experience and increase spend – and that’s personalization. iVend helps retailers iVend helps retailers to capture and analyse customer data. Read how our analytics system helps retailers with personalization.

POS 105

POS Payment Services Payments Omnichannel 105

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Collect and Leverage First-Party Data .

Customer Loyalty 237

Customer Loyalty Customer Retail Shipping Costs 237

Retail TouchPoints

JULY 24, 2023

To determine which method will work best for each consumer, retailers must pay close attention to customer data. In some cases, retailers can ask their shoppers what their preferences are directly via a post-purchase survey. Spamming” shoppers is a surefire way to lose customer respect and loyalty.

Small Business Retail 245

Small Business Retail Marketing Retail Social Media 245

Retail TouchPoints

SEPTEMBER 20, 2022

A full two-thirds of marketers in a 2022 survey reported that direct mail was consistently delivering the best ROI of any channel they used. At the same time, modern direct mail takes advantage of the same custom audience modelling that brands are used to in digital and social. Invest in First-Party Data.

Omnichannel 263

Omnichannel Marketing Social Media Channel 263

Retail TouchPoints

APRIL 26, 2022

Brands are facing a customer data conundrum. While 49% of consumers say they’re frustrated by receiving irrelevant content and offers from brands, 45% say they aren’t comfortable sharing their personal data in exchange for more personalized experiences.

Customer 234

Customer Retail Information Consumer 234

Kissmetrics

NOVEMBER 29, 2020

Intelligent call routing : Uses automation, AI, or interactive voice response to route customers to the most appropriate agent. Mobile device routing : Allows calls to be routed to mobile devices. Virtual hold : Gives customers the option to receive a call back when an agent is ready, instead of waiting on the phone.

Payment Services 311

Payment Services Omnichannel Multi-channel Channel 311

iVend

OCTOBER 10, 2023

Retailers have to grow their share of a finite wallet, making promotions and customer experience an essential part of the retail mix. An earlier start – no fewer than four separate surveys (by LTK **, Radial , Bazaarvoice * and Celigo +) all found that shoppers are planning on starting their gift buying before Black Friday and Cyber Monday.

Technology 105

Technology POS Retail Gifts 105

Retail TouchPoints

DECEMBER 30, 2021

This can detect sudden changes in the types of items the customer is purchasing, new locations and devices they’re shopping from, and new average ticket value — all of which can indicate ATO fraud. Without a network of known consumer actions and behaviors, merchants have no way of knowing if a new customer is a real person or a fraud.

Merchant Services 294

Merchant Services Customer Payment Services Social Media 294

BigCommerce

NOVEMBER 28, 2017

That’s why below you’ll find aggregated data across tens of thousands of online brands that shows: Year over year same-store sales and orders data. mobile and iOS v. Get The Data Now. Mobile Orders Surpass 50%. Mobile orders have surpassed desktop orders on all Cyber Week days except for Cyber Monday.

BigCommerce 415

BigCommerce Merchant Services Small Business Retail Food and Beverages 415

Retail TouchPoints

SEPTEMBER 28, 2021

“In our Rise of the Responsible Marketer report, we found that 75% of [consumers surveyed] said brands could do more to ensure the safety of their data. You have to first earn their trust before you can benefit from their business.”. As Privacy Concerns Mount, Transparency and Communication Are Key.

Consumer 276

Consumer Customer Experience eCommerce Technology 276

Smile.io

JANUARY 4, 2024

Onsite marketing is a way to increase ecommerce visitor engagement and sales by focusing on customer data and personalization.   Unlike traditional tactics, onsite marketing relies on detailed customer segmentation data to track their path from discovering your store and products to making a purchase and beyond.

X-cart 75

X-cart eCommerce Marketing Live Chat 75

lateshipment

OCTOBER 2, 2024

For starters, you can offer early access deals to create a sense of urgency or exclusive offers for loyal customers. 64% of consumers surveyed plan to take advantage of early promotions and discounts. In 2023, a record 79% of Cyber Week e-commerce traffic originated from mobile phones.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

Retail TouchPoints

OCTOBER 4, 2022

Cookies in the online world refer to text files that browsers and mobile apps generate to catalog user behavior. For marketers seeking to better gauge and understand potential prospects and existing customers, there’s hardly any other instrument as valuable. First, incentivize customers to willingly share their preferences.

Shipping Costs 276

Shipping Costs Information Marketing Reference 276

Kissmetrics

OCTOBER 7, 2021

Here data will be stored anonymously to form a middle ground where companies can obtain customer data without intrusive cookie tracking. Start Gathering First-Party Data. Third-party cookies are blocked, but marketing teams can continue to collect first-party data. 4 Tips to Prepare for Cookieless Marketing.

Marketing 264

Marketing PPC Social Media Books 264

BigCommerce

JUNE 27, 2017

Qualitative research can help you identify your customers’ needs and what they want to hear or get. When you provide content your customers want, your website will foster even more engagement and trust. An example of this would be adjusting the sequence of product categories to match a customer’s frequently viewed items.

Improvements 275

Improvements eCommerce Payment Services Merchant Services 275

Retail TouchPoints

FEBRUARY 23, 2022

Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences. For example, many retailers rely on mobile technology to facilitate their curbside pickup operations.

Fulfillment 293

Fulfillment Vend Operations Technology 293

iVend

APRIL 22, 2024

In a survey of 10,045 consumers, 95% said their ‘most used electronic device’ was their smartphone, and sales account for half of the trillion dollars revenue in 2024. Sales Analytics and Data Management – to help retailers predict trends and plan for optimal levels of stock.

POS 52

POS Electronics Consumer Electronics Mobile 52

RTP blog

DECEMBER 18, 2017

By Sam Darwish, Skinny IT Customers today are intertwined with digital ecosystems. From Gen Z to Baby Boomers, every demographic segment is at least familiar with their mobile device, and it’s highly probable they are using devices in their retail customer journey.

Retail 150

Retail Customer Data Information Mobile 150

Optimizely

MARCH 27, 2019

” Trader Joe’s won the second year in a row as the American’s favorite grocery retailer on the Dunnhumby customer data survey. The brand personality is much more important in a world where the logo is seen mainly on a tiny mobile screen. because Trader Joe’s is always on-brand.

B2C 323

B2C Management Social Media Magazine 323

RTP blog

MAY 14, 2018

Amidst this, one factor remains constant for large and small players alike: regardless of their sales strategy or business goals, they need to use customer data to arrive at better pricing decisions. The solution lies in making the case for senior executive sponsorship of data and analytics.

Food and Beverages 150

Food and Beverages Financial Services Presentation Banking 150

GetElastic

JUNE 9, 2022

We are well past the days of web personalization, as more consumers exclusively use mobile devices to browse and shop, with the in-app experience fast becoming the method of choice for most shoppers. Additionally, 40% of those surveyed said they’ve purchased a more expensive item due to a personalized recommendation. Optinmonster.com.

eCommerce 78

eCommerce Recommendation Mobile Customer Data 78

RTP blog

NOVEMBER 1, 2019

Kearney survey. Giving customers improved ability to navigate within a store increases loyalty to the brand. And when adding AR-based navigation to customized, data-driven offers made in real time and a digital catalog, the benefits of AR-based navigation go far beyond simply helping customers get from point A to point B.

Retail 150

Retail B2C Technology Improvements 150