BigCommerce

OCTOBER 20, 2017

Integrate Your Systems for Multi-channel Selling. Like B2C, B2B businesses know the importance of offering a multi-channel experience to drive sales. But historically, that multi-channel experience for B2B buyers meant only having access to an online catalog. Integrate Systems for Multi-channel Selling.

B2B 251

B2B eCommerce Payment Services Multi-channel 251

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. Though there are similarities, the difference is that a multichannel approach dedicates a team, system and messaging for each channel. This results in siloed communication and a disjointed customer experience. The benefits of going omnichannel?

Omnichannel 328

Omnichannel Multichannel Multi-channel Customer Retention 328

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

Retail 298

Retail Social Media Multi-channel Channel 298

Retail TouchPoints

JULY 18, 2024

Today’s retail workers almost need to have superpowers — moving as fast as The Flash would be helpful given how many different tasks a retail worker performs each day — but adaptable, multi-purpose solutions can provide that extra burst of needed speed. in an interview with Retail TouchPoints.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JULY 19, 2021

Mastering data is critical for retailers, particularly those serving specialty areas. The massive increase in Americans fleeing apartments or upgrading to more space over the last 15 months presented retailers with a once-in-a-generation opportunity to increase conversion rates and sell more products.

Marketing 264

Marketing Retail Multi-channel Events 264

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. To stay afloat during the lockdown, some retailers had to let go of their in-store associates. Mobility is essential for assisted selling success.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

MAY 5, 2021

The COVID-19 pandemic has changed the retail sector in dramatic ways over the last year — from fluctuating product demand and availability and rapidly changing consumer behaviors and expectations to ever-evolving health and safety requirements.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

Retail TouchPoints

AUGUST 29, 2023

Creating a competitive advantage in personalization is based on a company’s ability to capture, analyze and use personalized customer data, as well as understand, customize and optimize the customer journey, all at scale. It has to be cross-channel. It’s also a giant undertaking.

Multi-channel 246

Multi-channel Retail Customer Experience Customer Data 246

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner. Factors Driving the Need for Real-Time CDP.

Multi-channel 246

Multi-channel POS Customer Data Channel 246

BigCommerce

MAY 1, 2018

However, that’s not to say that big data can’t still be an essential tool in your arsenal as your grow your ecommerce channel. The key to wielding big data in such a way as to make it work for you demands you focus on two things: Your circle of competence. Stocking the right inventory can be a challenge for online retailers.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Wiser

JANUARY 30, 2025

The New Consumer Journey: Navigating Multiple Channels Todays consumers seamlessly navigate between online, mobile, and in-store shopping channels, with 49% seeking a more cohesive experience across these touchpoints. A shopper comparing electronics might choose a retailer that offers price-matching or exclusive online discounts.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

OCTOBER 25, 2023

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach ? Check out the Retail Strategy & Planning Series on-demand.

Multi-channel 317

Multi-channel Customer Experience Mobile Customer 317

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Optimizely

JANUARY 28, 2020

Brands and retailers like you are able to compete by offering buyers relevance and deep personalization at every touchpoint. With nearly infinite choices at their fingertips, lasting loyalty can only be achieved through a strategic, customer-centric approach that permeates the entire ecommerce operation. So how do you stand out?

Marketing 195

Marketing Multi-channel Social Media Customer Data 195

Optimizely

JUNE 18, 2020

A major part of staying competitive (and candidly, simply keeping up with the times) is effectively leveraging customer data. In today’s world there’s no shortage of data brands have access to from marketing data to merchandising data and more. Health and beauty brands need to find a way to compete, and fast.

Beauty and Health 273

Beauty and Health Multi-channel Recommendation Customer Data 273

Retail TouchPoints

AUGUST 9, 2021

These days, the framework for marketing success is still being driven heavily by a company’s media plan rather than in the context of overall customer health. Many companies are accustomed to viewing performance by channel, by store or by product. Are existing customers sticking around? That needs to change.

Customer 299

Customer B2C Multi-channel Omnichannel 299

RTP blog

JULY 14, 2017

Account takeovers occur when fraudsters gain access to consumers’ login and password information for a retailer, which allows them to see that customer’s personal information, credit card number, store rewards and more. Merchants with an online channel are already losing 7.6% E-Commerce sales are expected to reach 12.4%

Merchant Services 150

Merchant Services Payments eCommerce Multi-channel 150

Sailthru

FEBRUARY 5, 2020

In many cases, poor customer data management will be the catalyst. We all know that customer data is crucial for personalization, especially in the earliest stages of the customer journey as you’re still establishing that relationship. Raise does this well, using a long-term multi-channel approach.

Customer Data 97

Customer Data Customer Multi-channel Mobile Payments 97

Optimizely

JUNE 28, 2018

retail sales in 2017 coming from online stores. Average order value (AOV) – Tracks the average dollar amount spent each time a customer places an order; calculated by dividing the total number of sales revenue by the total number of order.

eCommerce 199

eCommerce Marketing Multi-channel Payment Services 199

BigCommerce

DECEMBER 20, 2017

Immediately following Cyber Five of 2017, I sent an email out to a bunch of ecommerce experts and multi-million dollar ecommerce store owners. Because a lot happens in a year within retail and ecommerce. Community Building, Customer Engagement & CRM. CRO & Data-Driven Optimizations. Omni-Channel Management.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Kissmetrics

APRIL 20, 2021

The BOPUS (Buy Online, Pick Up In-Store) has been attracting hype for both retailers and customers, and this trend is expected to stay. BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. On the checkout landing page, customers can choose the date, time, and pickup location.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Korona

FEBRUARY 13, 2023

To grow your retail business in today’s landscape, you must go beyond your website or physical store. It’s important to explore new channels such as marketplaces, social media, price comparison engines, etc. As soon as you leverage multiple channels to promote your products, you are conducting multi-channel retailing.

Multi-channel 52

Multi-channel Channel Payment Services POS 52

Optimizely

NOVEMBER 6, 2018

Food ecommerce is expected to account for just 2.5% of total US food and beverage retail sales this year. of total non-food retail sales in 2018. Owned by Buzzfeed, food network and online retailer Tasty is leading the way when it comes to growing a brand through social media. Data targets the perfect audience.

Food and Beverages 268

Food and Beverages eCommerce Marketing Social Media 268

RTP blog

MARCH 19, 2018

By Thomas Hill, Kx Systems Real-time is the latest in a long line of terminology infiltrating the world of retail. Real-time retail technologies may or may not have been invented by Amazon, but Amazon has enabled their exponential growth and exploited them to become dominant in the new retail market.

Consumer 150

Consumer Retail Multi-channel Toys 150

Retail TouchPoints

JULY 13, 2023

Rapid consumer adoption of new payment technologies and ecommerce, accelerated by the pandemic, led to demand for seamless and secure payment flows through every channel. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

Merchant Services 246

Merchant Services Payment Services Payments Banking 246

BigCommerce

JANUARY 23, 2018

It is pay-to-play in so many channels: Adwords. And, each of these channels are getting more and more saturated everyday. Mobile revenue has jumped dramatically with the combination of social media platforms and powerful mobile devices, over 50% for many retailers. Take mobile commerce, for example.

Payment Services 362

Payment Services eCommerce BigCommerce eCommerce Platforms 362

BigCommerce

APRIL 24, 2018

The only real alternatives to using an ecommerce platform are: Building one from scratch, which is out of the question for most businesses — and only justifiable for multimillion (or multi billion) dollar companies. How do you import/export catalog & customer data? Are Custom Product Attributes supported?

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

GetElastic

JANUARY 10, 2018

Multi-touchpoint commerce. Customers expect to interact with B2B brands across many touchpoints including web, mobile, in-app, social, as well as in person. B2B marketers must be prepared to meet their customers via any touchpoint. 1 pointB, Three Takeaways from the 2015 Internet Retailer Conference and Expo.

B2B 141

B2B Multi-channel B2C Customer Experience 141

BigCommerce

AUGUST 15, 2018

Mid-market and enterprise organizations with large, complex product catalogs often suffer the most as they add and edit volumes of products at a rapid pace across multiple channels. Increased customer dissatisfaction due to incomplete, out-of-date, or inconsistent data across channels. Multi-channel automation.

Information 212

Information Management Merchant Services Multi-channel 212

iVend

SEPTEMBER 10, 2023

A retail point of sale system is an essential in retail. Every retailer needs one, and pretty much all retailers have one. A retail point of sale system is about enabling and recording sales transactions – but it’s also so much more than that. Learn more about how we’re helping retailers around the world.

POS 111

POS Retail Point of Sale Multi-channel 111

Optimizely

AUGUST 7, 2018

The customer lifecycle is as varied and multifaceted as your customers themselves. Customers take a multi-step journey as they move from a brand new buyer to — hopefully — a loyal customer. With the customer above, for example, the best methods are an email newsletter and mobile-friendly content.

Marketing 199

Marketing eCommerce Multi-channel Customer Retention 199

Optimizely

OCTOBER 5, 2017

When you think of a Customer Relationship Management system (CRM), what do you imagine? . A CRM is the one place where all of your customer data lives, creating a single source of truth on which to base business decisions and manage customer engagement. Higher vs. lower ASP.

B2C 186

B2C B2B Multi-channel Management 186

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. While this was good news for brands that had or could set up ecommerce channels, it may have accelerated and intensified The Amazon Effect.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. The data foundation is behind the wall, and all the marketing and analytics tools get power from the foundation. Customer data should always be two things: reliable and repeatable.

Customer Data 62

Customer Data Customer Multi-channel Events 62

ESW

SEPTEMBER 9, 2024

That is, more than half of all shoppers use a combination of online and in-person channels to research, buy, pick up and return merchandise. Not only are most shoppers utilising multiple channels, but those that do, spend more. The post Best Practices for International Ecommerce and Retail Expansion appeared first on ESW.

eCommerce 88

eCommerce Payment Services Multi-channel Omnichannel 88

iVend

AUGUST 6, 2023

Reporting has always been important in retail – understanding sales tracking figures, inventory levels and the impact of marketing for example. But in today’s highly competitive, demanding retail world, the weekly or even end of day sales tracking reports that sufficed in the past just don’t cut it any more.

POS 96

POS Point of Sale Retail Customer Data 96

Ecommerce Platforms

OCTOBER 12, 2018

Having a single login allows you to look at the catalog, orders, reports, and customer data of all stores within the same place, and that lets you forget about the hassle of having to deal with multiple account logins. Its multi-store operations are what truly differentiate it from the other ecommerce platforms. Probably not.

eCommerce 162

eCommerce Multi-channel eCommerce Platforms Merchant Services 162