Remove Customer Data Remove Omnichannel Remove Order Fulfillment
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Why Ecommerce Growth Will Benefit from Brick-and-Mortar Stores’ New Role

Retail TouchPoints

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. Moving Closer to the Omnichannel Ideal. That omnichannel view of understanding is terribly important.”. It’s true that double-digit growth in U.S.

eCommerce 279
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A Guide to Omnichannel Commerce for International Expansion

ESW

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. But this “new normal” requires retailers to have access to accurate inventory data — often across multiple channels, both in-store and online.

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4 Steps to Operations and Fulfillment Transformation

Retail TouchPoints

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Generative AI for Personalized Service and a Competitive Edge in Ecommerce

Retail TouchPoints

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. The possibilities appear to be endless.

eCommerce 244
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5 Emerging Retail Technology Trends In 2025

RETAIL MANAGEMENT SOFTWARE

Fulfillment: Speed and Efficiency at the Core In today’s retail environment, providing fast and efficient order fulfillment is non-negotiable. Retailers are investing in technologies that streamline checkout, improve in-store fulfillment, and integrate digital systems to speed up operations.

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Enhancing the Post-Purchase Experience: A 2025 Guide

lateshipment

It involves everything from sending them an Order Confirmation email after processing their purchase to sending them a replacement product in case they request an exchange. Make sure you support your customers throughout the post-purchase experience and have them lift a finger only for exceptions.