Retail TouchPoints

APRIL 25, 2025

Employees struggled to manage the disruptions, and customers expressed frustration on social media, further damaging the retailers reputation. The outage left customers unable to fill vital prescriptions, causing distress and operational chaos. Similarly, Kroger Pharmacy in the U.S.

Payment Services 147

Payment Services Payments Retail Supplies 147

Wiser

JANUARY 30, 2025

Adding to the challenge, price comparison tools, customer reviews, and social media recommendations empower shoppers to evaluate competitors in real time. Using customer data, brands and retailers can offer tailored recommendations and promotions that resonate with individual shoppers.

Omnichannel 78

Omnichannel Shipping Costs Retail Multi-channel 78

Retail TouchPoints

JANUARY 24, 2024

Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce. B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

DECEMBER 2, 2020

The deal includes the Stein Mart nameplate as well as its private label brands, domain names, social media assets and customer data from Hilco Streambank, an IP advisory firm that had been marketing the assets. REV plans to build on Stein Mart’s earlier ecommerce efforts in the retailer’s second life.

eCommerce 232

eCommerce Social Media Retail Accessories 232

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. What is Omnichannel Support? This way, your customers always get accurate answers.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

iVend

NOVEMBER 18, 2024

The term omnichannel has been part of the retail world since around 2010. And still omnichannel retail continues to grow – at a predicted average of 16.4% Over the years however, what constitutes an omnichannel has evolved. In the early days of omnichannel, 15 years ago, the average shopper used two touchpoints to make a sale.

Omnichannel 52

Omnichannel POS Retail Mobile 52

Retail TouchPoints

AUGUST 30, 2023

Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences. If customers feel your efforts are merely transactional, they won’t hesitate to go to your competitor looking for the next best deal. Tip 4: Provide better product detail for customer ease.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Groove

MARCH 6, 2024

It allows users to effectively collect and organize customer data for easier, more streamlined segmentation. Klaviyo enables the creation of targeted, fully personalized campaigns that support stronger customer-brand relationships. It can also be used to automate various aspects of your campaign, including triggered emails.

Social Media 336

Social Media Customer Data Shopify Management 336

Retail TouchPoints

JULY 9, 2020

Comm100 , a digital customer engagement solution provider, has launched Comm100 X, its second-generation omnichannel platform. The platform seeks to eliminate blind spots and siloed channels by providing a 360-degree view of each customer’s conversation history across all channels, enhanced by customer data from other systems.

Live Chat 222

Live Chat Customer Social Media Omnichannel 222

Retail TouchPoints

JANUARY 4, 2023

By using high-quality images and videos of products, customers are drawn closer. While videos make for a more engaging customer experience, only 40% of product detail pages currently use video, according to the 2022 Omnichannel Retail Index. Aside from how the products are displayed comes how the customer discovers them.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Retail TouchPoints

APRIL 20, 2022

While online platforms and communities like Instagram are the “cornerstone” of the brands’ digital footprints, Del Fante explained that each physical location presents a unique opportunity to “express our brand in a way for us to retain customers. Using Analytics and Customer Data to Localize and Personalize Cannabis Retailing.

Retail 354

Retail Social Media Technology Events 354

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Retail TouchPoints

FEBRUARY 8, 2022

“One of the key pillars for our awareness goals is to partner with like-minded brands and businesses to get product exposure in front of a new set of customers,” explained INBLOOM Co-founder and CEO Tushar Adya in an interview with Retail TouchPoints. Harnessing the Collective Power of Customer Data.

Beauty and Health 290

Beauty and Health Food and Beverages Omnichannel Social Media 290

Retail TouchPoints

SEPTEMBER 20, 2022

Omnichannel Strategies. Omnichannel integration is one of retail’s biggest keys to success — the modern shopper expects to be met with a great experience in their channel of choice, regardless of what it might be. Data provides deep insights into what your customers want, putting it at the heart of the customer experience.

Webinar 274

Webinar Omnichannel Payments Payment Services 274

Retail TouchPoints

MARCH 25, 2022

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. The customer data is stored in the app, so all it takes is a few clicks to pay. Are you Listening?

Payment Services 278

Payment Services Payments Social Media Electronics 278

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Our customers are Gen Z, and they are so unique that they demand the service in the way they want it. They are very mobile-savvy. Gao: The No.

Social Media 278

Social Media Customer Data Shipping Costs Management 278

Retail TouchPoints

SEPTEMBER 20, 2024

Enhance Ad Placement and Personalization with Data and AI To stand out among the competition, retailers must showcase how they can leverage a wealth of first-party customer data to provide detailed information about customer segments that are interested in CPGs’ products and their specific preferences.

Retail 278

Retail Workshop Social Media Omnichannel 278

UpSellIt

JULY 13, 2023

In today’s competitive landscape, embracing an omnichannel retail strategy has become essential for businesses to thrive. By seamlessly integrating multiple channels, retailers can provide a cohesive and personalized shopping experience for their customers. What is Omnichannel Retailing? What is Omnichannel Retailing?

Omnichannel 108

Omnichannel Multichannel Payment Services Retail 108

RTP blog

AUGUST 16, 2017

Klaudia Tirico, Features Editor: This conversation boils down to knowing your customers and knowing them well. Like Adam said, if the customers are signing on for quick, recurring purchases, make sure their time with you is quick and painless.

Omnichannel 150

Omnichannel Retail Fulfillment eCommerce Platforms 150

Optimizely

NOVEMBER 6, 2018

Amazon’s acquisition of Whole Foods has also helped it increase share, with a quarter of Amazon customers saying that they are more likely to purchase groceries from Amazon now that Whole Foods is part of the Amazon family of brands. Social media mastery powers food ecommerce. Embrace omnichannel marketing.

Food and Beverages 268

Food and Beverages eCommerce Marketing Social Media 268

BigCommerce

DECEMBER 20, 2017

Community Building, Customer Engagement & CRM. Social Media Advertising, Campaigns & Retargeting. CRO & Data-Driven Optimizations. Now, brands must look to new tactics to make their customer experience a differentiator. Purchase History: Recommend products based on a customer’s past purchases.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail TouchPoints

MAY 12, 2021

But behind the numbers is a little-heralded success story, a story of nimble adjustments and the jewelry vertical’s embrace of digital and omnichannel initiatives to better serve customers. It closed down all channels except online, and put all its advertising dollars and social media initiatives into selling direct to consumers (DTC).

Jewelry 269

Jewelry Multichannel Retail Merchant Services 269

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Optimizely

DECEMBER 14, 2017

This is exactly why you need to carefully monitor how each and every customer interacts with your brand on a daily basis and build out a customer engagement strategy. You must have quality customer data so you know which customers really are happy, and which customers are entering the at-risk zone.

Customer 210

Customer B2C Customer Loyalty Customer Data 210

BigCommerce

FEBRUARY 7, 2018

How do you import/export catalog & customer data? Social Media Questions. Does your product meta data include Open Graph Tags? Are social media sharing links on PDP supported? Are social media sharing links displayed post-purchase? Ecommerce Questions About Omnichannel.

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. When Google mapped the post-pandemic shopping journey, they found that consumers use multiple online and offline sources to research products, including search engines, online video, social media, in-store browsing, TV ads, word of mouth, and more. Source: Google.

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Optimizely

MAY 15, 2018

That’s why we’ve picked out the IRCE sessions that are must-sees for any B2C marketer, whether you’re focused on merchandising, marketplaces, omnichannel, design, or search. What’s Next: Social. Hit Your Target with Smart Social Ad Campaigns. Here are the sessions you absolutely have to attend at IRCE 2018. Tuesday: June 05.

Internet Retail 321

Internet Retail Magazine eCommerce Customer Retention 321

Optimizely

MARCH 15, 2018

Omnichannel engagement filtering helps you see the full picture of your customers so you know who truly is and isn’t engaged across multiple channels. With omnichannel engagement filtering, you should consider a number of other factors to determine whether a buyer is truly still engaged or not. Social media interactions.

Customer 170

Customer B2C Social Media Omnichannel 170

Kissmetrics

JANUARY 17, 2022

Segmentation helps brands to understand their customers better and target their products accordingly. You can implement email segmentation by analyzing the customer data and behavior over various channels to deliver the content and style most valuable to your buyers/prospects. Better Understand Your Customers.

Marketing 273

Marketing Recommendation Social Media Improvements 273

BigCommerce

APRIL 24, 2018

Social media integration. Social commerce is getting more important by the day. Advertising to social media users is a must if you want to capture a massive and engaged audience. Does your product meta data include Open Graph Tags? Are social media sharing links on PDP supported?

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Groove

APRIL 16, 2024

This starts with the platform's omnichannel capabilities that allow business owners to deliver seamless shopping experiences across multiple channels, including web, mobile, social media, and in-store. Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform.

BigCommerce 277

BigCommerce Magento Multi-channel Shopify 277

365 Retail

DECEMBER 24, 2024

By prioritising sustainability, retailers not only address environmental challenges but also appeal to a growing segment of customers who seek to align their purchasing decisions with their values. A significant driver of this evolution is the rise of social commerce , where social media platforms double as shopping destinations.

eCommerce 62

eCommerce Retail Omnichannel Technology 62

Retail TouchPoints

FEBRUARY 10, 2023

But rather than being a disappointment to customers, the beauty brand turned the moment into an exciting event that delighted loyal fans and brought in new ones. Benefit launched an omnichannel campaign for the new range with the help of long-time partner Bloomreach to generate excitement around the new product line.

Events 301

Events Marketing Department Stores Customer Data 301

lateshipment

MARCH 15, 2025

Communication Strategies After Purchase Here are some communication strategies to adopt with your customer post-purchase: Facilitate Omnichannel Communication Ensure customers can reach you effortlessly across multiple platformsemail, SMS, chat, or social media.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

MARCH 23, 2023

Woven into the all-important checkout can be other valuable information such as promotions, data capture campaigns, loyalty platforms and so on. To go even deeper, this data should ideally be sourced across all channels — in-store, online, on social media, etc. This is where omnichannel considerations become important.

Retail 263

Retail Omnichannel Channel Social Media 263

365 Retail

FEBRUARY 9, 2025

Additionally, offering flexibilityallowing points to be redeemed for different types of rewards or shared between online and in-store purchasesenhances customer satisfaction and retention. Retailers must continuously monitor purchasing trends and customer feedback to refine their offerings and ensure ongoing relevance.

Customer Loyalty 52

Customer Loyalty Customer Retail Social Media 52

Retail TouchPoints

SEPTEMBER 12, 2022

A logistics director who was hired in January 2022 focuses on assessing service-level agreements for these partners, conducts competitive analysis and examines customer data to gauge how fulfillment providers are performing.

Social Media 278

Social Media Shipping Costs Customer Experience Consumer 278