Retail TouchPoints

JULY 17, 2024

The last few years have included incredible highs and the deepest of lows for food retailers, from finding workers during the pandemic to tackling widespread supply chain disruptions and rising costs. Retailers do not need to be directly targeted for sensitive data to be at risk.

Payment Services 264

Payment Services Retail Customer Experience Supplies 264

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Rather than having fragmented or isolated data across different stores, warehouses, or sales channels, a centralized database ensures that every bit of information—such as inventory, sales data, customer details, and vendor records—is stored in one unified system. Key Benefits of a Centralized Database for Retailers 1.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JULY 5, 2022

But now, even as consumers return to stores, they have come to expect those omnichannel conveniences, meaning retail executives must find a way to make them financially viable. That’s not particularly surprising — grocery is a high-volume, low-margin business with incredibly complex supply chains.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

DECEMBER 13, 2021

A second bucket is [focused on creating] customer-centric, data-driven organizations: building out customer data platforms (CDPs) for personalization and improved demand forecasting; how to take in more signals and get to better forecasts and have less stockouts. A big piece of all this] is also supply chain.

Channel 182

Channel Omnichannel Retail Merchant Services 182

Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

JULY 2, 2020

As a result of the crisis, store closures and supply chain disruptions, there has been a drop in sales in stores and e-Commerce. Exploiting customer data (offline and online), predictive models now make it possible to quickly detect the best suspects according to a marketing objective.

eCommerce 246

eCommerce Retail Omnichannel Operations 246

Kibo

NOVEMBER 1, 2021

Omnichannel shopping isn’t just a passing trend. It’s clear there’s an enormous need for retailers to provide high-quality omnichannel shopping experiences, but meeting consumers’ expectations means retailers must master omnichannel order management. What Is Omnichannel Order Management?

Omnichannel 114

Omnichannel Management Multichannel B2C 114

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

Customer Loyalty 243

Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

NOVEMBER 23, 2021

There are many reasons for the continued growth of DTC, including the fact that supply chains and fulfillment networks have been easier to access and tap into, and advancements in web infrastructure make setting up and running a website easier than ever. Establish rigor in your data collection process. However, all that has changed.

Retail 279

Retail Mobile Consumer Omnichannel 279

Optimizely

DECEMBER 20, 2018

Need Supply: Market-leading editorial. Customers trust fashion marketplace Need Supply to curate the latest styles for them because their editorials read just like the kind of articles you’d get in high fashion magazines like Vogue. Moda Operandi: embracing omnichannel and using all data available.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Our customers are Gen Z, and they are so unique that they demand the service in the way they want it. They are very mobile-savvy. Gao: The No.

Social Media 278

Social Media Customer Data Shipping Costs Management 278

Retail TouchPoints

MARCH 5, 2024

First-party customer data. The most important component of building an RMN is first-party data — a dataset of all your customers’ shopping habits and preferences. The first step on the path to building your own RMN is to establish mature systems for collecting, segmenting and utilizing your data.

Retail 264

Retail Customer Data Channel Mobile 264

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. The push toward omnichannel retail isn’t going away either.

eCommerce 289

eCommerce Omnichannel Channel Fulfillment 289

Retail TouchPoints

DECEMBER 3, 2021

The e-commerce space is becoming increasingly competitive as brands and retailers recognize the importance of an omnichannel commerce strategy. For many retailers, margins have been tight in 2021, particularly as the industry is rocked by labor shortages and supply chain commotion. A unique opportunity: promotions.

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

Optimizely

DECEMBER 18, 2018

Or if you’re one of the many digital native brands following Amazon’s example and moving in-store, you’re used to collecting all kinds of ecommerce data and using this to power your marketing efforts. What is in-store data? This will then enable you to implement a true omnichannel marketing strategy. Cross-sell and up-sell.

Marketing 225

Marketing Customer Loyalty POS Point of Sale 225

365 Retail

DECEMBER 24, 2024

Transparent supply chains powered by blockchain technology are also gaining traction, allowing shoppers to verify the origins and environmental impact of their purchases. Omnichannel Innovation and Social Commerce Omnichannel retailthe seamless integration of online and offline shoppingis set to become even more sophisticated by 2025.

eCommerce 64

eCommerce Retail Omnichannel Technology 64

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Omnichannel Order Fulfillment allows retailers to fulfill customer orders from multiple touchpoints, ensuring speed and accuracy.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

NOVEMBER 30, 2022

However, we know our customers may not be spending the majority of their week in a physical office space anymore , so we’re now focused on opening high-visibility, ground-level spaces in neighborhoods where our customer is both living and working.

Customer 278

Customer Shipping Events Clothing 278

Retail TouchPoints

AUGUST 29, 2024

Interest rates are still higher and global conflicts are still snarling supply chains, and we see shoppers offloading inflation onto debt.” That’s why Oksman recommended some tried-and-true tactics to drive acquisition and boost customer data-gathering: “Fall is a great time for sweepstakes and giveaways,” he said.

Shipping Costs 278

Shipping Costs Consumer Shipping Supplies 278

Optimizely

AUGUST 21, 2017

The conference brought together an audience of retailers large and small, alongside expert speakers who shared a number of cutting-edge ecommerce and omnichannel strategies. In order to scale fashion online, you need an infinite supply of inventory. eTail East 2017 was a huge success. However, you can’t see everything at eTail.

Mobile 180

Mobile Magazine Fashion Omnichannel 180

Retail TouchPoints

MAY 5, 2021

Customization of solutions to meet individual retailers’ specific needs is possible by applying open standards, leading to, for example, optimized user interfaces, omnichannel customer workflows and specific tools for enhancing employee productivity.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

Retail TouchPoints

FEBRUARY 28, 2023

A basic supply-and-demand analysis of this situation would suggest that with a suddenly more price-sensitive consumer base, brand and store loyalty would diminish as shoppers seek out savings from any brand or retail outlet that will offer them.

Retail 289

Retail Books Consumer Social Media 289

Retail TouchPoints

MAY 16, 2024

Lemonis also shared that the company has entered a “wide-scoping” relationship with Salesforce that centers on cleaning and better leveraging all the customer data Beyond now has from its combined brands. million , recovering nearly half of what it paid for the BB&B IP. So Where Will Zulily Fit In?

Apparel 276

Apparel Fashion Supplies Toys 276

Retail TouchPoints

MAY 29, 2020

For omnichannel retailers, in-store sales can represent anything between 50% to 95% of their revenues — this is a scary and uncertain time. As consumer behavior changes due to rules that dictate “shelter in place” and social distancing, retailers can adapt and meet customers where they are right now: most likely, at home.

eCommerce 191

eCommerce Fashion Consumer Omnichannel 191

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

Over the past year, supply chain challenges, inflationary pricing, economic uncertainty, and geopolitical factors have taxed retailers and squeezed finances. In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. Retailers and brands are recovering from a three-year pandemic.

Shipping Costs 111

Shipping Costs Social Media Retail eCommerce 111

Optimizely

APRIL 5, 2018

DTC could mean anything from having your own warehouses and managing the entire supply chain from end to end, or working with another distributor to achieve the same results. This enables it to offer same day delivery direct to both stores, and directly to its customers. However, there are many different ways to achieve this.

B2C 170

B2C Consumer Shipping Costs Supplies 170

ESW

JULY 6, 2023

Other shoppers went online to purchase things that made lockdown life more tolerable: comfortable work-from-home wardrobes, houseplants, new décor and furniture for the home office and pet supplies. Amazon is everywhere the customer is. Omnichannel is here to stay. Customisation Amazon makes excellent use of customer data.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. In 2024, we can expect a surge in AI-powered personalization, where algorithms analyze customer data to provide tailored recommendations and personalized shopping experiences.

Payment Services 111

Payment Services Retail Supplies Omnichannel 111

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 27, 2024

As the retail industry evolves, the concept of omnichannel retailing has become a cornerstone for businesses aiming to stay competitive and meet the ever-changing needs of customers. This guide explores omnichannel retailing, its benefits, and how retailers can leverage trends and strategies to deliver seamless customer experiences.

Omnichannel 52

Omnichannel Payment Services Customer Multichannel 52

lateshipment

APRIL 2, 2021

However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data). Hybrid (omnichannel) marketing is the future now. Hybrid marketing (also known as omnichannel marketing) can enable businesses like yours to do just that.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

RETAIL MANAGEMENT SOFTWARE

MARCH 26, 2024

Showcase items that are in high demand during springtime, such as gardening supplies, outdoor furniture, spring fashion trends, seasonal foods, and wellness products. Utilize customer data and insights to tailor your marketing efforts and promotions to individual interests.

Retail 106

Retail Outdoor Omnichannel Presentation 106

Omnisend

SEPTEMBER 9, 2021

You have access to a wealth of critical data, such as the type of customer data found in email marketing platforms like Omnisend; consider using it to create a buyer persona. Curating a buyer persona is a vital and effective sales technique that helps you understand your customers and their shopping patterns.

Small Business Retail 148

Small Business Retail Shipping Costs Social Media Omnichannel 148

GetElastic

JANUARY 13, 2019

Then there’s the increasing development of IoT and wearables, which is helping with everything from reordering office supplies to creating cashier-less checkouts at Amazon Go stores. However, it’s not enough to offer multichannel engagement—the experiences you offer on these channels need to resonate with customers to be effective.

Customer Experience 150

Customer Experience Customer Multichannel Social Media 150

RETAIL MANAGEMENT SOFTWARE

OCTOBER 8, 2024

As the holiday season approaches, retailers face the dual challenge of managing increased consumer demand while navigating potential disruptions in their supply chains. Supply Chain Challenges Retailers Face During the Holiday Season 1. Supply Chain Challenges Retailers Face During the Holiday Season 1.

Supplies 52

Supplies Retail Shipping Costs Fulfillment 52

RETAIL MANAGEMENT SOFTWARE

MAY 24, 2022

The transition to digital marketing has accelerated over the past two years, and the customer experience has improved dramatically. However, strong headwinds threaten continued growth as retail businesses face ongoing disruption from the pandemic, supply chain challenges, and climate change. First-Party Data Marketing Is The New Norm.

Payment Services 98

Payment Services Small Business Retail Marketing Retail 98