Optimizely

MAY 15, 2018

In 2017, the Top 1000 online retailers in North America collectively increased online sales by 18.5%, and ecommerce accounted for 49% of retail industry growth. This data seems to suggest that ecommerce retailers are prospering, but the future for brick and mortar stores is bleak.

Internet Retail 321

Internet Retail Magazine Customer Retention eCommerce 321

Retail TouchPoints

OCTOBER 18, 2023

Here are five ways data analytics can assist in the fight against returns fraud: Pattern recognition and anomaly detection: Data analytics can analyze vast amounts of transaction, inventory and customer data to establish normal shopping patterns and behaviors.

Payment Services 277

Payment Services Shipping Costs Payments Shipping 277

Retail TouchPoints

APRIL 5, 2024

Gaming companies, more specifically iGaming companies, have undertaken strategies that could help retailers that mimic those practices improve their game, and their profitability. iGaming companies typically have minutes at most, and usually only seconds, to retain or lose a customer.

Retail 312

Retail Games Multi-channel Leisure 312

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Ensuring private customer data is kept private is not just a best practice — in some places, it is the law.

Retail 320

Retail Customer Experience Customer Retention Technology 320

Retail TouchPoints

FEBRUARY 11, 2021

As ecommerce sales continue to surge for recreation products, outdoor gear and clothing retailer Backcountry is elevating its digital game by mining customer data to deliver a better experience and offering.

Consumer 162

Consumer Management Specialty Retailers Outdoor 162

Retail TouchPoints

NOVEMBER 9, 2023

The holiday season presents a lucrative opportunity for online retailers to finish the year on a high note; however, various factors pose threats to online businesses. According to the IBM Cost of a Data Breach report , the global average cost of a data breach was $4.45 million, which is a 15% increase since 2020.

Retail 305

Retail BigCommerce eCommerce Platforms eCommerce 305

Retail TouchPoints

AUGUST 13, 2021

A revolution in mobile technology among retailers is within sight. To be ready for what comes next, online retailers can take a page from those that adapted and grew with the initial shift to a mobile-friendly shopping world. That said, mobile shopping best practices are far from established.

Mobile 264

Mobile Merchant Services Payment Services Payments 264

Retail TouchPoints

JANUARY 2, 2024

Cosmetics, which is using data to create personalized customer experiences, optimize their marketing and inform their product development — helping them stay ahead of the Gen Z curve. Retail companies should look to the opportunities of real-time customer data when considering their digital product strategy.

Improvements 282

Improvements Retail Mobile Customer Experience 282

BigCommerce

MAY 1, 2018

If customers are not satisfied, 13% of them will tell 15 or more people they are unhappy. Online retailers can use big data to track customer service experiences, like showing how fast your response times are — which plays a huge factor in customer service. Not all data points matter.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

Retail TouchPoints

OCTOBER 16, 2023

In today’s hyper-competitive ecommerce landscape, data isn’t just a buzzword. However, as stringent consumer privacy laws like GDPR and CCPA make collecting customer data more difficult, brands are having to adapt their data collection strategies to adhere to new standards. Craft tailored quizzes for meaningful insights.

Social Media 278

Social Media Consumer Information Marketing 278

Retail TouchPoints

DECEMBER 30, 2021

This can detect sudden changes in the types of items the customer is purchasing, new locations and devices they’re shopping from, and new average ticket value — all of which can indicate ATO fraud. Without a network of known consumer actions and behaviors, merchants have no way of knowing if a new customer is a real person or a fraud.

Merchant Services 298

Merchant Services Customer Payment Services Social Media 298

Retail TouchPoints

NOVEMBER 18, 2021

With potentially fewer items available on the shelves this year and shipping timelines longer than ever before, retailers must be able to identify where items are located at a given moment, at the right price. Caching is often the easiest way for online retailers to deliver instant shopping experiences with minimal resources and overhead.

Shipping Costs 264

Shipping Costs Retail Omnichannel Supplies 264

ecomdash

MAY 23, 2019

With the right marketing and promotions, Father’s Day can be a lucrative sales day for many online retailers. This is where customer data is useful. To pinpoint your marketing strategy, look at customer metrics and segment your male audience based on their buying history.

Online Retail 60

Online Retail Marketing Social Media Gifts 60

Retail TouchPoints

AUGUST 19, 2020

The choice between staying independent or depending on Amazon — in some way, large or small — isn’t a new one in e-Commerce, but the shift toward the former has been accelerated as traditional retailers work to take advantage of the huge growth in online retail orders — already up 146% YoY in North America as of late April.

eCommerce 274

eCommerce Merchant Services Games Payment Services 274

Retail TouchPoints

SEPTEMBER 20, 2022

Fine-Tune Your Holiday Strategies With the Latest Spending Insights , where Mastercard will dig into insights from its latest Mastercard SpendingPulse report to help retailers perfect their holiday performance. Data provides deep insights into what your customers want, putting it at the heart of the customer experience.

Webinar 274

Webinar Omnichannel Payments Payment Services 274

Retail TouchPoints

SEPTEMBER 15, 2020

Here are five ways retailers can modify their returns practices to make a positive impact on their bottom lines: Direct consumers to physical locations to decrease costs; Automate actions that benefit the retailer. in the retailer’s facilities. Automate Actions That Benefit The Retailer.

Shipping Costs 225

Shipping Costs Merchant Services eCommerce Shipping 225

365 Retail

MAY 1, 2024

Online retail has exploded in recent years, attracting millions of enterprising individuals from around the globe. If you’re one of them, you need a robust ecommerce information technology (IT) support to keep your online business going. Immaculate IT support makes navigating the complexities of online business easier.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

BigCommerce

AUGUST 8, 2018

This has been one of the key missing ingredients for a larger ecommerce revenue share within the retail industry: lack of the personalization brick-and-mortars can offer. In that same vein, other opportunities emerging include using AI to personalize the customer journey. This alone could be a huge value-add to online retailers.

eCommerce 231

eCommerce Payment Services Technology Recommendation 231

Groove

SEPTEMBER 23, 2024

If you want to give yourself the best possible chance of attracting new customers and making your online store a success, you need to take a wide-ranging approach to e-commerce marketing that includes many different methods and strategies. This allows you to offer product recommendations that better match their interests.

eCommerce Marketing 195

eCommerce Marketing eCommerce PPC SEO 195

Optimizely

NOVEMBER 6, 2018

Owned by Buzzfeed, food network and online retailer Tasty is leading the way when it comes to growing a brand through social media. People aged 18-35 spend the equivalent of five days a year browsing food pictures on Instagram , which makes it a major marketing tool if you want to be among the best food ecommerce brands out there.

Food and Beverages 268

Food and Beverages eCommerce Marketing Social Media 268

Optimizely

JULY 18, 2019

CHICAGO, July 18, 2019 — At the Zendesk Showcase today Zaius introduced Zaius for Service , a new product tailored for online retail service teams to gain full visibility of a customer’s information, behaviors, and needs.

Retail 150

Retail Multichannel Customer Loyalty Recommendation 150

Omnisend

MAY 24, 2021

The best way to learn about your customers’ preferences and behavior is through customer analytics, which helps to visualize your customer data and allows you to provide personalized, relevant messaging at exactly the right times. But first, let’s take a closer look at what customer data analysis is.

Customer 134

Customer Customer Data Customer Retention Omnichannel 134

365 Retail

APRIL 8, 2025

Virtual retailers are leveraging AI to analyse customer data, such as browsing habits, purchase history, and preferences, to offer tailored product recommendations and promotions. The use of these technologies enhances convenience and ensures customers feel supported, regardless of the time or complexity of their query.

Payment Services 52

Payment Services Technology Cryptocurrencies Customer 52

Kissmetrics

MARCH 23, 2018

online retail sales. Even some of the other biggest retail giants in the world have a tough time competing against Amazon. Use customer data to inform your business. Amazon collects data on every single customer of their 300 million customers. One-click ordering based on user profiles.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

ESW

JULY 6, 2023

Then along came the Internet and the subsequent boom of online retailers and e-commerce, which not only changed the consumer journey, but also made change very difficult for brands with heavy equity in old distribution models.” Not only can customers buy everything they needed online, they could do it at one place – Amazon.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Kissmetrics

FEBRUARY 9, 2021

Website forms are a common way for customers to contact you, sign up for information or special offers, and ask for quotes or specifications on a particular product. They feel like an easy win because customer data is valuable, but many users balk at forms that ask for too much information or are a pain to fill out.

Information 304

Information Other Customer Social Media 304

Ecommerce Platforms

OCTOBER 4, 2022

They offer solutions for small to enterprise-sized businesses and focus on online dispute management. With that said, in this ClearSale Review we'll examine why fraud prevention solutions are crucial to online retailers and what ClearSale offers in this regard. With ClearSale, you can approve customer transactions in seconds.

Merchant Services 195

Merchant Services Payment Services Banking Payments 195

BigCommerce

JULY 30, 2018

From the get-go, we knew we had a huge opportunity to become the premier online retailer for buying in bulk. So, we did some research and found that over 70% of our customers are also Amazon Prime members. We appreciate their many innovations and dedication to providing a world-class customer experience.

eCommerce 258

eCommerce X-cart Social Media Customer 258

BigCommerce

APRIL 24, 2018

The benefits of this option include more control over your online retail platform, greater visibility of your own data, and a better understanding of data security. For larger organizations using their own ERP, PIM or OMS solutions, ecommerce platforms offer open APIs for data syncing as to not disrupt business as usual.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

Wiser

APRIL 26, 2022

The best way to address this is not to shift your focus entirely to eCommerce, but rather to improve the customer’s experience when they’re switching between online and in-store shopping. Or, discovering and experiencing a product in-store only to go home and make the final purchase online. 3: Customer Loyalty.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

RTP blog

APRIL 16, 2018

Done properly, this approach should result in better conversion rates than campaigns based on less specific data. Make Trusted Customers More Valuable Consumers now “ want what they want when they want it ,” as the National Retail Federation’s latest report shows. Follow on twitter at? ClearSaleUS.?? ? .

Shipping Costs 150

Shipping Costs Merchant Services Customer eCommerce 150

ChannelAdvisor

MARCH 10, 2022

In the wake of a two-year boom in e-commerce sales brought on by the global pandemic, the online retail landscape is more fragmented than ever. As marketplaces take their place as the “digital malls” of the future, retailers are targeting specific audiences with curated experiences and inspiration via social media.

Multichannel 109

Multichannel Channel Shipping Costs Drop Ship 109

ChannelAdvisor

MARCH 10, 2022

In the wake of a two-year boom in e-commerce sales brought on by the global pandemic, the online retail landscape is more fragmented than ever. As marketplaces take their place as the “digital malls” of the future, retailers are targeting specific audiences with curated experiences and inspiration via social media.

Multichannel 98

Multichannel Channel Shipping Costs Drop Ship 98

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, we can expect a surge in AI-powered personalization, where algorithms analyze customer data to provide tailored recommendations and personalized shopping experiences. From curated product suggestions to personalized marketing messages, retailers are leveraging AI to strengthen their connection with consumers.

Payment Services 111

Payment Services Retail Supplies Omnichannel 111

365 Retail

OCTOBER 20, 2021

The latest data shows that eCommerce has remained buoyant, despite normal life resuming as people jet off on holiday and see friends, with online sales up 24% and referrals up 15% compared to pre-pandemic levels. Health and beauty continues to grow, up 11% compared to Q3 2020 and 45% from Q3 2019.

Beauty and Health 73

Beauty and Health Gifts Online Retail eCommerce 73

ESW

SEPTEMBER 29, 2023

Improved customer insights To compete in the global marketplace, brands must own their customer data regardless of where a customer makes a purchase. Data-driven decisions inform everything from marketing campaigns to personalised promotions and even product descriptions.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Two of the best ways you can capitalize on this are by leveraging segmentation and personalization.

eCommerce 115

eCommerce Recommendation Accessories Customer Loyalty 115