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Army & Air Force Exchange Deploys AI-Powered Customer Service Chatbot

Retail TouchPoints

The Army & Air Force Exchange Service (AAFES) , a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the solution providers AI-powered customer service chatbot.

Customer 261
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4 Steps to Operations and Fulfillment Transformation

Retail TouchPoints

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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The Essential Guide to Shopify ERP Integration [2024]

Groove

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Set up order fulfillment and payment authorization. Edit customer information settings.

Shopify 306
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Are Errors Hindering B2B Commerce Growth?

Retail TouchPoints

Companies invest in cybersecurity measures to safeguard customer data and instill confidence in online transactions. Trustmarks, secure payment gateways and transparent privacy policies reassure customers and reduce cart abandonment rates. Inaccurate information can lead to returning an order out of frustration.

B2B 261
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Generative AI for Personalized Service and a Competitive Edge in Ecommerce

Retail TouchPoints

In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success. Details matter, from the initial landing page to order fulfillment through to delivery and aftercare. This helps minimize stockouts or overstocks during peak seasons.

eCommerce 244
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Why Ecommerce Growth Will Benefit from Brick-and-Mortar Stores’ New Role

Retail TouchPoints

To deliver on this, stores are increasingly doing double duty as fulfillment centers. In fact, the growth of ecommerce could lead stores worldwide to dedicate as much as one-third of their space to online order fulfillment, according to research from Edge by Ascential. Moving Closer to the Omnichannel Ideal.

eCommerce 279
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How Enterprise Modernization and Artificial Intelligence are Charting a New Course for the Consumer Industry

Retail TouchPoints

This technology blends public and private cloud services to deliver the perfect environment for processing, storing and scaling data. It allows businesses to handle large volumes of customer data in a secure and efficient way, providing them with the flexibility they need to adapt to changing demands while ensuring data privacy and security.

Consumer 246