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Army & Air Force Exchange Deploys AI-Powered Customer Service Chatbot

Retail TouchPoints

The Army & Air Force Exchange Service (AAFES) , a retailer serving American soldiers, airmen, guardians and their families, has expanded its partnership with Manhattan Associates to include the solution providers AI-powered customer service chatbot.

Customer 261
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4 Steps to Operations and Fulfillment Transformation

Retail TouchPoints

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Enhancing the Post-Purchase Experience: A 2025 Guide

lateshipment

Key Elements of a Positive Post-Purchase Experience Here are the critical elements of a positive purchase experience: Streamlined Order Fulfillment and Delivery Customers appreciate it when you value their time and display sincerity in ensuring their interaction with your e-commerce platform is nothing short or buttery smooth.

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The Essential Guide to Shopify ERP Integration [2024]

Groove

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Set up shipping rates and methods. Set up order fulfillment and payment authorization.

Shopify 306
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Are Errors Hindering B2B Commerce Growth?

Retail TouchPoints

Companies invest in cybersecurity measures to safeguard customer data and instill confidence in online transactions. Trustmarks, secure payment gateways and transparent privacy policies reassure customers and reduce cart abandonment rates. Inaccurate information can lead to returning an order out of frustration.

B2B 261
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Five Pandemic-Driven Trends Reshaping Retail CX Strategy

Retail TouchPoints

Acknowledge Order Inquiry Urgency. On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. This drives nuanced changes in communication.

Retail 290
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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

With potentially fewer items available on the shelves this year and shipping timelines longer than ever before, retailers must be able to identify where items are located at a given moment, at the right price. However, this requires an instantaneous view of inventory that can accurately resolve conflicting updates from multiple regions.