Remove Customer Data Remove Payments Remove Study
article thumbnail

Adopting a Holistic Security Mindset for Ecommerce

Retail TouchPoints

When customer data is exposed in a cyberattack, criminals can use it to commit fraud. Fraudsters can steal employee credentials to expose customer data. Both kinds of incidents affect the bottom line and both can impact the companys image with customers. Vendor communication. Site security is also a concern.

article thumbnail

The Real Price of a Data Breach in Retail

Retail TouchPoints

Sustained success in the retail industry often relies on the direct relationships businesses establish with their customers, and price hikes can undermine these relationships. IBM research showed that the retail and consumer industries save an average of $223,000 in a breach when they have IAM tailored to their environment.

Retail 277
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Generation Z: Between the Worlds of Digital and Analog

Retail TouchPoints

One-third are inspired by social media before buying that new sweater, electronic gizmo or video game, according to the PwC study Gen Z is Talking. Consequently, this is a medium that retailers must seriously consider in order to reach the customers of the future. Payments play a key role. Are you Listening?

article thumbnail

Innovating Across the Customer Journey to Create More Commerce

Retail TouchPoints

In fact, 85% of professionals who have used customer journey maps found that they increased customer satisfaction, lowered churn, reduced complaints, and raised their Net Promoter Score (NPS ). Understand the customer base. The phrase “know your customer” is increasingly important. Personalize each customer experience.

article thumbnail

Does Your Retail Fraud Problem Start with Account Creation?

Retail TouchPoints

Due to AI tools that make it easier for criminals to synthesize identities from stolen customer data and manage them, banks and commerce are expected to lose close to $5 billion this year to this type of fraud. Personalizing messaging for synthetic customers is an investment that won’t pay off in terms of lifetime value.

Payments 261
article thumbnail

Dwolla Review 2019: ACH Payments Made Easy

Ecommerce Platforms

If so, you'll need to find and use a top-notch payment platform. This solution helps to simplify automated clearing house payments (ACH) and white label bank transfers for businesses. It’s especially handy for companies who want to use bank transfers as a cheaper, easier way to make payments. Facilitate payments.

ACH 134
article thumbnail

Account Takeovers: The Next Big Retailer Threat

RTP blog

By Tom Byrnes, Vesta Merchants today are seeing an increase in revenue losses and fraud costs due to an often overlooked and hard-to-spot problem: account takeovers. In 2015 alone, they grew by 36%, according to a recent Javelin study. million victims, up 16% from the year before, according to a recent study. That’s up from $1.4