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What Is an Omnichannel eCommerce Platform for Online Retailers?

Groove

An omnichannel retail strategy serves as a powerful way for your eCommerce store to reach a wider audience of shoppers. However, maintaining a seamless and on-brand experience for your customers is still key, and this becomes a lot more difficult when you are managing a wide range of channels. What Is an Omnichannel eCommerce Platform?

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The Real Price of a Data Breach in Retail

Retail TouchPoints

As digital operations become more complex and cybercriminals launch increasingly sophisticated phishing and malware attacks, data breaches have become common occurrences. For retailers and consumer businesses, a surge in data breaches presents difficult challenges. million last year. million and $3.48 million, respectively.

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A Blueprint for Retail Cyber Resilience: Evolving Tactics for Today’s Digital World

Retail TouchPoints

In the highly competitive retail market, businesses are leveraging technology to strengthen brand loyalty and enhance consumer experiences in ways that only science fiction writers could have imagined 40 years ago. In April 2024, Ticketmaster suffered a substantial data breach for which the hacking group ShinyHunters claimed responsibility.

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How Retail Businesses Can Use Customer Data to Enhance Targeted Marketing

Retail TouchPoints

As a result, retailers needed to reshape their ordering options and, in some cases, the entire layout of their stores. In order to do this, retailers need to leverage valuable consumer data to create a more targeted marketing strategy. Reward Your Most Loyal Customers. Invest in Technology Solutions.

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Don’t Wait Until Black Friday to Protect Your Endpoints

Retail TouchPoints

We are approaching one of the most important and riskiest times of the year for retailers. Cyberattacks increase across the board around the holiday season , and attackers often target retail organizations given how critical this time is for their businesses. Self-service kiosks allow shoppers to take charge.

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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

If you expect your associates to be retail superheroes, here are four things to look for when selecting a POS solution. And think about how true that is in a retail setting. Customer and product information at their fingertips What are some of the functionalities and data that your POS system needs to serve up?

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Emerging Generative AI Model Helps Optimize Retail Merchandising Efforts

Retail TouchPoints

But it’s not quite new to retailers. Even many tech-savvy retailers are struggling to keep up. Large Graphical Models (LGMs) are another gen AI technology – and they’re particularly well-suited to enable retailers to uncover patterns, predict granular business outcomes and make good decisions as a result.

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