Retail TouchPoints

MAY 3, 2023

I will share a customer case example that answers these questions. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. Lawson’s nationwide operations demanded flexible and agile responses to meet customers’ changing demands.

POS 276

POS Customer Experience Customer Technology 276

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Key Benefits of a Centralized Database for Retailers 1. Enhanced Inventory Management Effective inventory management is vital for retail success.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Ecommerce Platforms

JULY 9, 2022

The debate of whether to use Shopify POS Lite vs Pro is a common one for companies planning on taking their Shopify website sales offline. With Shopify, you can build a comprehensive online shopping experience, complete with a custom checkout, a host of professional templates, and a range of payment options. What is Shopify POS?

POS 180

POS Shopify Payment Services Shipping Costs 180

Mi9

DECEMBER 4, 2024

The Benefits of a Mobile POS for Retail Stores In the fast-evolving retail environment, where customer expectations continue to rise, delivering quick, personalized service is no longer optional; it’s essential for business growth and customer retention.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Ecommerce Platforms

MARCH 14, 2022

Mobile POS systems are all the rage right now, and as we head into 2022, their adoption rate is only going to increase. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years. Mobile POS systems aren’t new, but they have grown in popularity considerably in the past couple of years.

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POS Payment Services Mobile Payments 197

Retail TouchPoints

JANUARY 11, 2021

Without question, the COVID-19 pandemic proved to be quite a disruptor for retailers, as in-store sales dropped and other options, like ecommerce and buy online, pick up in-store (BOPIS) surged. With that in mind, here are three predictions for retailers in the coming year. Real-time data is the key for 2021.

Small Business Retail 285

Small Business Retail Retail eCommerce Social Media 285

RTP blog

OCTOBER 15, 2018

By Chirag Shivalker, Hi-Tech BPO We live in a world driven by data, and leveraging it appropriately in a retail setup has proved its worth in providing relevant and valuable customer experiences. Why Should Retailers Collect Customer Data? How Retailers Should Thoughtfully Collect Customer Data?

Customer Data 150

Customer Data Customer X-cart Retail 150

Retail TouchPoints

MARCH 8, 2021

Using the data at their fingertips, retailers can capture a more in-depth view of customers’ lives, allowing them to better understand their wants and needs — and ultimately use that picture to create a service experience that incorporates both technology and humans.

Customer Data 264

Customer Data Customer White Paper Technology 264

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. Want to explore how unified commerce can bring your business to the next level? Register now and visit them at booth #515.

Merchant Services 264

Merchant Services Shopify POS Multi-channel 264

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Omnichannel eCommerce POS eCommerce Marketing 317

Retail TouchPoints

DECEMBER 16, 2022

As the world recovers from the pandemic and consumers return to the high street, retailers are eager to capitalize on the increased footfall by providing an exceptional in-store experience. To stay afloat during the lockdown, some retailers had to let go of their in-store associates. Mobility is essential for assisted selling success.

Technology 278

Technology Payment Services Retail POS 278

iVend

FEBRUARY 21, 2025

As a retailer, you rely on your POS technology for store operations, and you may well have an Enterprise Resource Planning (ERP) system as well or be considering one. But rather than seeing them as two essential but separate – entities, the retailers who get the most from their POS and ERP systems are those that integrate them.

Payment Services 52

Payment Services POS Operations Retail 52

Retail TouchPoints

FEBRUARY 27, 2024

In the last several years, retailers have increased the speed with which they have built online and mobile app presence. With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security.

Payment Services 278

Payment Services Retail POS Operations 278

Retail TouchPoints

AUGUST 23, 2024

The 2024 Verizon Data Breach Investigations Report notes that there were 725 known data breach incidents in the retail sector for the year ending in late October 2023. An estimated 369 of those resulted in confirmed data disclosure. Restricting access to data at the endpoint is a crucial step in breach prevention.

Payment Services 317

Payment Services Retail Operations Management 317

Ecommerce Platforms

FEBRUARY 20, 2020

Brick and mortar stores are now increasingly seeking the best retail POS systems because run-of-the-mill point of sale solutions just don’t cut it anymore. Many are planning to drastically improve their overall in-store efficiency by implementing the best retail POS systems. What Is A Retail POS System?

POS 118

POS Payment Services Merchant Services lightspeed 118

Retail TouchPoints

JUNE 29, 2022

A successful retail space uses the art of design to provide a clean, aesthetically pleasing and accessible storefront and property. Designing your retail store with security in mind ensures that your business’ security isn’t an afterthought. Evaluate Your Retail Store’s Location. Evaluate Your Retail Store’s Location.

Small Business Retail 264

Small Business Retail Payment Services Retail POS 264

Ecommerce Platforms

JULY 8, 2019

Store management and payment processing – the two functions that pretty sum up what you should expect from a POS system. Choosing the best POS system, sadly, is not that easy. Luckily for you, however, you’ve found the ultimate best POS system guide for 2019. What is a POS system? What is a POS System?

Point of Sale 169

Point of Sale POS Payment Services Merchant Services 169

Ecommerce Platforms

JULY 29, 2020

The first one, Lightspeed OnSite is one that you install on your desktop, while the Lightspeed Restaurant platform is a POS for restaurants. The Lightspeed Retail system is utilized by retail companies, and it's all focused on the cloud. Lightspeed started life as a company offering retail POS system technology to companies.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Retail TouchPoints

JULY 9, 2024

Sharmeelee Bala Owned by Simon Property Group and Brookfield Asset Management since late 2020 , JCPenney is actively working to retake its place as a leading department store retailer, most notably with a $1 billion turnaround plan unveiled in September 2023. Retail TouchPoints (RTP): You began in your post at JCPenney in 2022.

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POS Department Stores Payment Services Point of Sale 279

iVend

SEPTEMBER 10, 2023

A retail point of sale system is an essential in retail. Every retailer needs one, and pretty much all retailers have one. A retail point of sale system is about enabling and recording sales transactions – but it’s also so much more than that. Learn more about how we’re helping retailers around the world.

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POS Retail Point of Sale Multi-channel 111

Retail TouchPoints

JUNE 22, 2020

With the California attorney general on track to enforce the California Consumer Privacy Act (CCPA) in July 2020, retailers will continue to face challenges in meeting CCPA compliance. According to the recent PwC Consumer Intelligence Series survey of more than 5,000 consumers, 83% want more control over their data.

eCommerce 233

eCommerce Retail Customer Data Technology 233

Ecommerce Platforms

FEBRUARY 20, 2020

Brick and mortar stores are now increasingly seeking the best retail POS systems because run-of-the-mill point of sale solutions just don’t cut it anymore. Many are planning to drastically improve their overall in-store efficiency by implementing the best retail POS systems. What Is A Retail POS System?

POS 104

POS Payment Services Merchant Services lightspeed 104

Ecommerce Platforms

JANUARY 18, 2021

Used by big-named brands like Goop, Sony, and Nobu, Lightspeed is a cloud-based all-in-one POS solution for retail businesses, golf, and restaurant outlets. They also provide customized ecommerce solutions (read our Lightspeed Ecommerce review ). . Integrates with POS systems . Lightspeed vs Shopify: Who’s Shopify?

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lightspeed POS Shopify Payment Services 145

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

Payment Services 248

Payment Services Payments Retail Technology 248

GetElastic

DECEMBER 7, 2017

Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. These people will still need POS systems, but not necessarily a human cashier. It’s not just a POS technology. Keep them waiting for 2.5 minutes, and they get annoyed.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). Retail companies have tried to manage this pain point with barcodes, RFIDs, and self-checkout counters. It’s not just a POS technology. Keep them waiting for 2.5

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Retail TouchPoints

DECEMBER 15, 2022

Also, it is not enough for marketers to just ‘know’ their customers; it is important for them to be one step ahead and predict what they need and how they will behave. In the current scenario, what customers expect from brands is often changing in a dynamic manner. He has clicked on ‘add to favourites.’

Multi-channel 246

Multi-channel POS Customer Data Channel 246

iVend

AUGUST 6, 2023

Reporting has always been important in retail – understanding sales tracking figures, inventory levels and the impact of marketing for example. But in today’s highly competitive, demanding retail world, the weekly or even end of day sales tracking reports that sufficed in the past just don’t cut it any more.

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POS Point of Sale Retail Customer Data 96

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. “We The retailer added paid membership tiers to its program in May 2023 , and Barry reported that the two-tiered My Best Buy programs had 7 million members at the end of FY2024.

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

NOVEMBER 10, 2023

For several years now the term “retail media” has been buzzing around both retail and media circles. Whether you’re looking for a deeper understanding of the implications and applications of retail media or need a down-and-dirty explainer on what retail media actually is, you’ve landed in the right place.

Retail 298

Retail Social Media Multi-channel Channel 298

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In the face of unprecedented and challenging market disruptions, forward-thinking retailers are turning to mobile POS systems to maximize productivity and profits. In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage.

Payment Services 97

Payment Services POS Mobile Operations 97

iVend

JUNE 9, 2023

When it comes to cybersecurity, retailers are attractive targets. This is because they hold large amounts of customer and financial data; they are highly dependent on their retail technology; and security investment has traditionally been low compared to other sectors. What are the threats?

POS 94

POS Payment Services Retail Information 94

iVend

NOVEMBER 18, 2024

The term omnichannel has been part of the retail world since around 2010. And still omnichannel retail continues to grow – at a predicted average of 16.4% iVend’s Retail Management Solution iVend helps enterprise retailers run efficiently and effectively. Read about how we help streamline retail operations.

Omnichannel 52

Omnichannel POS Retail Mobile 52

Ecommerce Platforms

AUGUST 13, 2021

QuickBooks POS is a feature-packed Point of Sale system created by Intuit. Intuit primarily caters to small and medium-sized enterprises and so is the case with their QuickBooks POS product. So in this QuickBooks POS review, we'll have an in-depth look at this POS system's pros and cons, features, ease-of-use and lot’s more.

POS 104

POS Merchant Services Payment Services Point of Sale 104

365 Retail

DECEMBER 23, 2024

Did you know that retail businesses are among the top targets for cyberattacks worldwide? According to IBMs 2023 Cost of a Data Breach Report, the retail sector averages $3.28 Lets explore why cybersecurity is critical for retail businesses, the hidden threats they face, and practical strategies to mitigate risks.

Payment Services 52

Payment Services eCommerce Platforms eCommerce Retail 52

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

FEBRUARY 23, 2023

Widespread interest in and acceptance of AI in all of its forms — particularly among younger shoppers — means that it’s not a matter of when customers will accept the technology but how retailers should react to it. They’re going to be more comfortable if they’re getting precise answers [from chatbots].

Retail 278

Retail Technology Customer Experience Consumer 278