Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. AI-powered personalized recommendations.

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Mobile Customer Data Recommendation Fashion 328

Optimizely

JUNE 20, 2019

One way you can do that is with personalized product recommendation campaigns. Based on the data and analytics you are collecting on your customers’ previous interactions with your brand, you can suggest the types of products they’re most likely to enjoy via email, ads, and more. How to create a product recommendation campaign.

Recommendation 150

Recommendation X-cart Shopping Carts B2C 150

BigCommerce

NOVEMBER 28, 2017

Cyber Week 2017 Trends. Vertical Specific Trends: AOV, Device Purchasing and More. Proper planning for every moment of the big sale days of the year, making sure all MARCOM is in total sync to drive traffic, and leveraging as well as maximizing customer data are the top three tools we use to guarantee great results.

BigCommerce 415

BigCommerce Small Business Retail Merchant Services Food and Beverages 415

Retail TouchPoints

OCTOBER 31, 2023

Through the effective use of their customer data and clienteling capabilities, retailers can craft deeply personalized shopping experiences, making the wardrobe refresh portion of the RTO journey much more enjoyable for the customer.

Customer 279

Customer Retail Recommendation Fashion 279

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 330

Merchant Services Shopify Subscription Multi-channel 330

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1. Retailers are moving faster than ever to adopt technology that drives business success.

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Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

SEPTEMBER 5, 2024

They’ve been leveraging AI for a number of years in the form of chatbots, product recommendation engines, self-checkouts and many other use cases. In a retail setting, this would include point of sale data (any information collected during a customer transaction – i.e., SKUs sold, total transaction cost, discounts applied, etc.).

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Retail Reference Social Media Technology 312

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

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Customer Retention Customer Social Media Retail 111

Retail TouchPoints

MARCH 20, 2024

Conversational commerce gained popularity when one-click online shopping rose and brands were losing face-to-face customer interaction but still wanted to create an intimate and personalized consumer experience. This approach focuses on understanding and addressing the customer’s needs rather than pushing for a sale.

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Small Business Retail Recommendation Consumer Customer Data 277

Retail TouchPoints

JUNE 5, 2024

AI ’ s Current Impact on Retail In many ways, AI enables ecommerce companies to understand customers more deeply, engage them intelligently, fulfill demand efficiently and modernize the shopping experience. But when it’s trained on the right data, AI shines. The end result? Raj De Datta serves as Co-founder and CEO of Bloomreach.

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eCommerce Recommendation Customer Experience Technology 289

Omnisend

MARCH 29, 2021

Experiment with some of today’s fashion ecommerce trends. Others aren’t merely trends, but new approaches that will endure. Read on for the biggest fashion ecommerce trends for this year, some of the best fashion ecommerce sites employing them, and a few foundational tips to get you started. Omnichannel Fashion Ecommerce.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

By consolidating customer data from all sales channels into one place, retailers can create detailed customer profiles, track purchase histories, and gain insights into buying behavior. As your business evolves, you can add new functionalities while maintaining data integrity.

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

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Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

APRIL 17, 2024

By identifying that people are searching for low-calorie wines or high-end tequilas, companies have the ability to enhance customer data platforms for more targeted marketing. Strategies for Adapting in a Cookieless World As the industry braces for the gradual loss of data, priorities pivot.

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Social Media B2C B2B Customer Data 311

Retail TouchPoints

SEPTEMBER 11, 2024

Analyzing customer data to predict future purchases can be hard. And it doesn’t help that most companies focus far too often on preference data to anticipate what customers will want next. Did a fashion trend shift opinions about 1980s garb? That’s preferences analytics. Was it preference or situation?

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Customer Shopping Carts Social Media Recommendation 272

Retail TouchPoints

DECEMBER 15, 2022

This is where an insights-led customer data platform (CDP) comes into play, as it helps businesses accurately understand and assess their customer needs and aspirations and tailor a relevant experience that aligns with their requirements. An agile infrastructure captures and ingests this clickstream/real-time data.

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Multi-channel POS Customer Data Channel 246

Retail TouchPoints

JANUARY 2, 2024

Over the last decade, retail brands like H&M, Zara and Urban Outfitters have anticipated this trend and launched apps to keep up with the ecommerce boom — a smart move considering it’s predicted that m-commerce (or mobile commerce) will account for 40.4% of ecommerce sales in 2024. Skin Rocks took a similar approach.

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Improvements Retail Mobile Customer Experience 282

Retail TouchPoints

JANUARY 5, 2024

Those efforts have been complicated by the fact that while some consumers find it “creepy” that brands seem to know a lot about them, many consumers also want contextual, relevant communications and offerings from brands — and brands’ ability to collect, analyze and use customer data is essential to providing those offerings.

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Recommendation Consumer Information Customer 306

BigCommerce

FEBRUARY 2, 2018

Hop on trends early. To do this, it is pivotal that you stay up-to-date on recent, trending products and services –– and then launch an ecommerce site to capitalize on them before they hit peak popularity. This business angle can be a slippery slope, given that many trends don’t last. Find products that fulfill guilty pleasures.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Shipping Costs 419

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. .

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Ecommerce Platforms

MARCH 6, 2020

If your answer is yes, then investing in an artificial intelligence (AI) product recommender, like the AI Product Recommendations by EPICA, is the way to go. Make it easier for customers to find what they like. Analyze customer data to get a better understanding of your target audience. AI-Based recommendations.

Recommendation 104

Recommendation Shopify Merchant Services eCommerce 104

Kissmetrics

SEPTEMBER 14, 2020

Just like Amazon, when users start using Google Shopping for purchases, they’ll begin seeing personalized recommendations across platforms. That last one is optional, but Google recommends running promotions to attract more customers. Google recommends you don’t ship anything until the status changes to “Pending Shipment.”

Merchant Services 358

Merchant Services Payment Services Shipping Costs Shopping Carts 358

lateshipment

APRIL 2, 2021

Every week there’s a new meme trending online – From Bernie Sanders to a ship stuck in the Suez Canal. Now and then there come new trends that shape the industry for the future. However, you must keep in mind that entirely relying on these marketplaces can limit your brand’s growth (as you don’t own the customer data).

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Customer Loyalty eCommerce Customer Shipping Costs 130

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

The initial crucial step involves examining current trends and formulating adaptive strategies. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve. Here are the top innovative retail trends to watch in 2024.

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Payment Services Retail Supplies Omnichannel 111

Omnisend

APRIL 26, 2021

According to the Ecommerce Statistics Report 2020 , the COVID-19 pandemic has played a huge role in accelerating the trend toward shopping online. Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. In this article, we’re going to check out some of the biggest furniture ecommerce trends for this year.

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

JUNE 24, 2022

Once an acquisition occurs “companies are trying to fully leverage the investments they make [in acquiring that customer],” Burt said in an interview with Retail TouchPoints. As a result of these trends, Ordergroove has seen subscription services trickle into both a broader range of categories and upstream into larger, legacy brands.

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Subscription Beauty and Health Shipping Costs Consumer 290

Retail TouchPoints

AUGUST 30, 2023

As consumer choices continue multiplying and expectations for personalized offers and recommendations keep rising, brands will need to step up their efforts to master these customer loyalty basics, especially as they prepare for the critical holiday season.

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Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

FEBRUARY 27, 2023

When we’re talking about the inventory buildup, it should be a strategic discounting/promotional strategy based on sophisticated customer data analytics,” said Ted Vaughan, Audit Office Managing Partner at BDO in an interview with Retail TouchPoints. It’s the data we don’t understand that will hurt us ,” said Brown.

Supplies 262

Supplies Retail Customer Data Technology 262

Retail TouchPoints

DECEMBER 2, 2020

These trends have put a renewed spotlight on impulse buying and how marketers can trigger those spontaneous purchases that drive sales and profits. The solution lies in retailers and brands upping their personalization game through customer data. The solution all starts with data.

Payments 259

Payments Recommendation Payment Services Customer Data 259

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. It leverages hyper-localized search combined with millions of product attributes to recommend products.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Retail 104

Retail Online Catalogues Omnichannel Workshop 104

Retail TouchPoints

AUGUST 29, 2024

We saw in 2023 that price-conscious consumers waited until Cyber Week to make purchases, and we anticipate this trend continuing this year even more aggressively,” said Schwartz. She cited Salesforce data showing that 67% of shoppers are waiting until Cyber Week to make “splurge” purchases.

Shipping Costs 278

Shipping Costs Consumer Shipping Supplies 278

365 Retail

MARCH 29, 2025

This article explores the latest trends and strategies that make email marketing an essential tool for the retail industry in 2025. Customers no longer respond to generic promotional emails; instead, they expect tailored content that speaks directly to their preferences and interests.

Marketing 57

Marketing Retail Mobile Recommendation 57

Algopix

OCTOBER 27, 2023

As we approach 2024, it’s essential for both established and aspiring eCommerce sellers to stay ahead of the curve by anticipating and preparing for the upcoming trends that will shape the industry. eCommerce businesses should consider investing in AR applications and product visualization tools to keep up with this trend.

eCommerce 118

eCommerce Payment Services Cryptocurrencies Shipping Costs 118

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

However, navigating the ever-changing trends and challenges associated with loyalty programs can be difficult. In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

Retail TouchPoints

JANUARY 4, 2023

Beyond the listed menu options, website search bars determine how quickly customers can find specific products and pairings. The search bar can be enhanced with autofill options like “suggested” or “similar” product recommendations. Personalization goes beyond discovery, as well.

eCommerce 302

eCommerce Omnichannel Comparison Shopping Recommendation 302

Optimizely

DECEMBER 20, 2018

Customers trust fashion marketplace Need Supply to curate the latest styles for them because their editorials read just like the kind of articles you’d get in high fashion magazines like Vogue. They recognize that some customers may only want to read their editorials, while others will be interested in buying specific products.

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Online Retail Marketing Retail Fashion 259