Retail TouchPoints

APRIL 3, 2025

What began with a 1,500-square-foot warehouse now encompasses 400,000 square feet of ever-changing products that are shipped around the country, a bigger operation than Norman probably could ever have imagined. Homepage of The Bazaar’s new website. a kind of over-the-top vibe , Bradley explained.

Small Business Retail 147

Small Business Retail Shipping Costs Games Supplies 147

Retail TouchPoints

DECEMBER 25, 2024

Customers are attracted to free return shipping, refunds, and no questions asked policies. By analyzing customer data, retailers can better understand which items are being returned the most, helping minimize the financial losses.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

MARCH 27, 2025

Imagine a customer shopping for a product who wants to check if its in stock, apply a discount code and explore shipping options for another already posted order all in one conversation. Issues that may be slightly more complicated are usually routed to human agents. Most chatbots cant keep up.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

Retail TouchPoints

MAY 6, 2022

Our goal is to not only level the playing field for independent businesses but tilt it in their favor — turning their size and agility into their superpower,” said Tobi Lütke, Founder and CEO of Shopify in a statement.

Shopify 312

Shopify Fulfillment Merchant Services Multichannel 312

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 278

Customer Experience Customer Retail Workshop 278

Retail TouchPoints

JANUARY 6, 2021

They can’t send the customer emails or ask them to join a loyalty program; essentially, sellers can’t utilize customer data as they would with their own website. In contrast, I’ve worked with sellers that use a Shopify platform to capture customer data, and that’s ended up being close to 10% of their sales every single month.

Shipping Costs 290

Shipping Costs Customer Shopify Fulfillment 290

Retail TouchPoints

NOVEMBER 10, 2020

On-time shipping rates for the major carriers have declined significantly year-over-year, and longer-than-usual shipping times have been a source of pain for both retailers and their shoppers. Acknowledge Order Inquiry Urgency. This drives nuanced changes in communication.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

JUNE 9, 2023

When delivering goods, luxury retailers can also reduce their carbon footprint by offering BORIS, BOPIS and BOSS (buy online, return in-store, buy online, pick up in-store, and buy online, ship to store) options. Data, used innovatively, helps luxury retailers improve sustainability and enhances their overall brand experience.

Supplies 246

Supplies Operations Shipping Costs Customer 246

BigCommerce

FEBRUARY 7, 2018

How do you import/export catalog & customer data? Do you provide analytics and insights for metrics including customer LTV? What types of shipping and fulfillment reports are available? Can Customers Check Out as a Guest? Are customers able to use stored credit cards and shipping addresses during checkout?

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Retail TouchPoints

JANUARY 18, 2022

According to Clarus Commerce data , during the holidays shoppers cared most about product discounts, special expedited shipping, better return policies and free samples with purchase. Your loyalty program benefits should constantly evolve alongside customers’ needs and desires.

Customer Retention 290

Customer Retention Social Media Shipping Point of Sale 290

Retail TouchPoints

JULY 29, 2020

“We think this tool is empowering and really exciting, not only for the Guides, but also for the customers.”. Greater Emphasis On DTC Provides Deeper Customer Insights. If a customer walks into a store and says, ‘My hands are full, ship it to me,’ that’s one experience we have to offer.

Omnichannel 317

Omnichannel eCommerce POS eCommerce Marketing 317

Retail TouchPoints

JULY 5, 2022

Additionally, rising shipping costs , talent shortages and the ease with which consumers can compare offers online make ecommerce profitability a particularly tough challenge. Key Roadblocks: Existing Store-Based Investments, Siloed Organizations.

Shipping Costs 323

Shipping Costs eCommerce Retail Merchant Services 323

Kissmetrics

APRIL 20, 2021

48 percent of consumers have used BOPUS because it offers free shipping, followed by speed (39 percent) and convenience (28 percent). Retailers who can provide a streamlined shopping experience can also inform customers whether a particular product is in stock prior to visiting the store. BOPUS Offers Free Shipping. TC Running.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Kissmetrics

SEPTEMBER 14, 2020

You’ll know which ones are part of the Buy on Google Program by the little shopping cart icon at the top left of each result: Let’s say you chose to look at this Lodge skillet that ships from Target. Google can handle shipping and returns and provide customer service if you choose. It’s entirely up to you.

Merchant Services 358

Merchant Services Payment Services Shipping Costs Shopping Carts 358

BigCommerce

MAY 1, 2018

Predictive analysis through the use of ecommerce big data can help with these supply chain issues in terms of: Trend forecasting: Using social listening to determine which items are causing a buzz, or your On the Rise product data. Determining the shortest routes: Amazon uses big data to help in their expedited shipping process.

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

BigCommerce

APRIL 14, 2017

61%: Extra costs (shipping, taxes, fees) were too high. That makes 25% of our total not checking out because of final shipping, fees or taxes price points. Recommended products can be configured in Klaviyo based on your product and customer data. Overall, this gives you more options to customize your email.

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

Retail TouchPoints

AUGUST 24, 2022

Use the data you have to your advantage. Today’s online shoppers are looking for customization wherever possible, and that necessitates that ecommerce stores offer a variety of payment and shipping methods. As far as shipping goes, shoppers are bound to have different priorities regarding both pricing and delivery timelines.

Payment Services 289

Payment Services eCommerce Shipping Costs Shipping 289

Retail TouchPoints

AUGUST 29, 2024

Consumers cite value as their top reason for using these apps, at 58% , far outstripping the second-most-popular reason, fast shipping, at 28%. That’s why Oksman recommended some tried-and-true tactics to drive acquisition and boost customer data-gathering: “Fall is a great time for sweepstakes and giveaways,” he said.

Shipping Costs 278

Shipping Costs Consumer Shipping Supplies 278

Retail TouchPoints

FEBRUARY 15, 2023

DTC brands are overwhelmed with data — transactional, customer and marketing — that enable them to better understand and personalize experiences for their customers. The Scope of All-in-One Data Software Applications is Too Narrow The beauty of the modern data stack lies in its ability to handle ALL the data.

Customer Experience 277

Customer Experience Customer Shipping Costs Customer Data 277

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand. And the best thing?

Management 208

Management Shipping Costs Shipping Merchant Services 208

Retail TouchPoints

FEBRUARY 4, 2021

Most retailers are keenly aware that the credit card and customer data on their networks is a prime target for hackers, and so they barricade access points to their websites and ecommerce systems to ward off intrusion. But their cybersecurity teams pay much less attention to the sprawling network of vendors in the supply chain.

Supplies 299

Supplies Payment Services Payments Shipping 299

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. In another example, a CPG company was managing warehouses with hundreds of employees receiving and shipping perishable food products.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Groove

APRIL 18, 2024

Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience. It also allows for personalized marketing and better customer service. Set up shipping rates and methods. You can use Shopify’s themes or third-party themes.

Shopify 306

Shopify Payment Services Shipping Costs Order Fulfillment 306

BigCommerce

FEBRUARY 2, 2018

Forget which shipping options you offer. – Estelle Letizia, Shipping Mgr., Today, customers can order ice cream online and have it shipped to their door, removing all barriers to getting that creamy goodness to their mouths faster than ever possible before. Configuring Shipping. Protecting Customer Data.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Shipping Costs 419

Optimizely

FEBRUARY 26, 2021

Here are three signs your business is ready to consider a robust customer lifecycle management solution such as an activated customer data platform (CDP) in an effort to create the aforementioned customer experience at scale. . Lean Marketing Team.

eCommerce 195

eCommerce Customer Data Shipping Costs Social Media 195

lateshipment

FEBRUARY 1, 2025

Our returns management software offers some incredible features as part of a comprehensive post-purchase experience platform that includes software for parcel audit, shipping refunds, shipping insurance, and delivery experience. Make Your Own Return Rules: Customize your return rules as per your own policy. G2 Rating: 4.6/5

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

JUNE 2, 2021

“With the January transition we were integrating the full store and integrating service clouds and integrating customer service function, feedback and that type of process,” said Chadwick Hamby, VP of Ecommerce Operations and Solutions at GNC in an interview with Retail TouchPoints.

Fulfillment 299

Fulfillment Customer Experience Improvements Customer 299

Retail TouchPoints

AUGUST 30, 2023

Companies with loyal customers understand their customers’ needs and deliver personalized experiences. There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Our customers are Gen Z, and they are so unique that they demand the service in the way they want it. They are very mobile-savvy.

Social Media 278

Social Media Customer Data Shipping Costs Management 278

Retail TouchPoints

JANUARY 5, 2023

An intricate data management strategy is essential to pulling off this consistency; at e.l.f. it’s enabled through a combination of a customer data platform (CDP) and a data lake that together collect and collate all available information about its customers. “We One of the main reasons e.l.f.

Customer Experience 306

Customer Experience Customer Data Consumer eCommerce 306

Optimizely

MAY 19, 2020

Market conditions have opened a lane for nimble companies shipping direct-to-consumer to beat Amazon on shipping time, which is driving new customers to them they wouldn’t otherwise be activating. There are specific moments in the customer journey that have been infused with increased emotional intensity due to Covid-19.

Shipping Costs 195

Shipping Costs Live Chat Shipping Payments 195

Optimizely

APRIL 29, 2020

Customer data is at the center of a successful Marketing strategy in the Customer Era. But, of course, the recipe for success is not that simple: The data, across all the platforms Marketers use, needs to exist in one place and be actionable for creating relevance for customers.

Channel 195

Channel Customer Customer Data Information 195

Retail TouchPoints

JULY 26, 2024

Companies invest in cybersecurity measures to safeguard customer data and instill confidence in online transactions. Trustmarks, secure payment gateways and transparent privacy policies reassure customers and reduce cart abandonment rates. Integrations are also advantageous.

B2B 261

B2B Payment Services Payments Shipping Costs 261

Retail TouchPoints

SEPTEMBER 15, 2020

based on customer data and behavior; Personalize engagement to improve the customer experience (CX) and reduce fraud; Reduce the likelihood of returns through technology; and Optimize the handling of returned merchandise. The system could be set up to make such an offer only when the profit margin exceeds the shipping costs.

Shipping Costs 225

Shipping Costs Merchant Services eCommerce Shipping 225