Retail TouchPoints

JANUARY 6, 2021

They can’t send the customer emails or ask them to join a loyalty program; essentially, sellers can’t utilize customer data as they would with their own website. In contrast, I’ve worked with sellers that use a Shopify platform to capture customer data, and that’s ended up being close to 10% of their sales every single month.

Shipping Costs 290

Shipping Costs Customer Shopify Fulfillment 290

BigCommerce

FEBRUARY 7, 2018

One bug undetected for months that could have cost you millions (but you thankfully caught!). One more feature that will cost way too much and take much too long to build. It is definitely best accompanied with a cover letter with further details on pricing needs and services requirements. How do you price your application?

Merchant Services 83

Merchant Services Payment Services Shipping Costs eCommerce 83

BigCommerce

APRIL 24, 2018

Understandably, this decision has wide-ranging implications –– to your customers in engaging with your brand and reducing friction of getting the product they need, to your employees that have to implement campaign strategies, and to your bottom line in terms of sales growth as well as cost of maintenance and installation.

eCommerce Platforms 419

eCommerce Platforms Payment Services eCommerce Shipping Costs 419

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

BigCommerce

MAY 1, 2018

According to a study by BARC , some benefits of using big data include: Making better strategic decisions (69%). Better understanding of customers (52%). Cost reductions (47%). As you scale, “getting geeky” about your data becomes more and more important. Customer service. A 1% increase in price translates to 8.7%

Payment Services 412

Payment Services Merchant Services Improvements eCommerce 412

lateshipment

MARCH 15, 2025

Key Elements of a Positive Post-Purchase Experience Here are the critical elements of a positive purchase experience: Streamlined Order Fulfillment and Delivery Customers appreciate it when you value their time and display sincerity in ensuring their interaction with your e-commerce platform is nothing short or buttery smooth.

Payment Services 130

Payment Services Shipping Costs eCommerce eCommerce Platforms 130

Retail TouchPoints

AUGUST 30, 2023

Companies with loyal customers understand their customers’ needs and deliver personalized experiences. There’s an art and science to using customer data to capture shopping behaviors and trends and activating that data along with the right shopping features.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

SellBrite

MARCH 15, 2021

Its popularity isn’t a surprise—the tool offers plenty of store customization features and is free to use. Although WooCommerce is free to use, there are additional costs and fees to running a store—which you might not realize until you’ve already spent a lot of time setting up your store. Free themes.

WooCommerce 160

WooCommerce Shipping Costs Payment Services SEO 160

Retail TouchPoints

AUGUST 29, 2024

Value-seeking consumers trading down, strategically waiting for discounts and choosing low-cost Chinese shopping apps will soften holiday sales growth to 2% year over year (YoY) both in the U.S. and globally, according to the Salesforce Shopping Index , which analyzes data from more than 1.5 billion global consumers on retail sites.

Shipping Costs 278

Shipping Costs Consumer Shipping Supplies 278

lateshipment

FEBRUARY 1, 2025

Benefits of Using Returns Management Software If youre on the fence about whether this is worth your time and effort and if it will indeed add value to your operations, lets look at some of the benefits it brings to the table: Reduced return costs Did you know that returning a $50 item costs an e-commerce business an average of $33?

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Optimizely

NOVEMBER 20, 2018

Think about all the times you’ve had to make an expensive purchase. But that doesn’t mean we aren’t tempted to splurge on high-cost items every once in a while. But that doesn’t mean we aren’t tempted to splurge on high-cost items every once in a while. Understanding the psychology behind expensive purchases.

Shipping Costs 220

Shipping Costs Multi-channel Recommendation Events 220

BigCommerce

APRIL 14, 2017

61%: Extra costs (shipping, taxes, fees) were too high. 24%: Couldn’t see or calculate total order cost up-front. By and large however, the #1 reason for shopping cart abandonment beyond a customer just not being ready to buy is price. Overall, this gives you more options to customize your email.

Shipping Costs 411

Shipping Costs Payments BigCommerce Payment Services 411

Groove

APRIL 18, 2024

Optimizing Inventory: Because Shopify ERP integration platforms sync inventory levels in real-time, you’ll prevent overstocking and stockouts, all while reducing costs. Customer Experience: Shopify ERP integration integrates customer data, which gives your customers a seamless shopping experience.

Shopify 306

Shopify Payment Services Shipping Costs Order Fulfillment 306

Retail TouchPoints

JULY 26, 2024

Yet these intricate systems, encompassing thousands of SKUs, complex product assortments and customer-specific pricing take time to digitize effectively. Key issues include inaccurate pricing, stock availability and delivery time information. These order errors are frustrating for buyers and costly to them and you.

B2B 261

B2B Payment Services Payments Shipping Costs 261

Retail TouchPoints

DECEMBER 3, 2021

This pricing strategy can encourage repeat customers to buy their favorite products sooner and take advantage of lower prices, or intrigue new shoppers to engage with an unfamiliar brand and get the better deal. So how can retailers make the right pricing and promotion decisions to truly boost profits without wasting time?

Shipping Costs 288

Shipping Costs eCommerce Customer Loyalty Information 288

Kissmetrics

MARCH 23, 2018

Some may tell you that even if you can’t compete with their scale, you can compete in other ways, like offering competitive discounts and free shipping for your own customers. But in terms of product pricing, you still probably can’t offer a better deal to your customers than the price they could find on Amazon.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Retail TouchPoints

FEBRUARY 18, 2022

That, combined with more stringent data privacy regulations, has made data collection and enrichment a top investment priority for 2022. 95% of Executives Want to Prioritize Cost Optimization. It’s caused retailers to rethink a little bit how they can optimize those costs to streamline the buying process for ecommerce.”.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Retail TouchPoints

FEBRUARY 15, 2023

DTC brands are overwhelmed with data — transactional, customer and marketing — that enable them to better understand and personalize experiences for their customers. Building a data pipeline from scratch is expensive, time-consuming, and is the alternative that takes the longest to build and implement.

Customer Experience 277

Customer Experience Customer Shipping Costs Customer Data 277

Retail TouchPoints

MARCH 27, 2025

Most days the hassle outweighs the cost, leaving you disappointed and disenchanted with the brand youre engaging with. Imagine a customer shopping for a product who wants to check if its in stock, apply a discount code and explore shipping options for another already posted order all in one conversation.

Payment Services 147

Payment Services Multi-channel Customer Experience Shipping Costs 147

BigCommerce

NOVEMBER 28, 2017

Now, it’s time to pick, pack, ship and take a look at your marketing campaigns to see which won, which lost and what that may mean for your 2018 marketing initiatives. This suggests that users are more likely to purchase more expensive items on their desktop devices compared to mobile. For our price point, phone calls are gold.”.

BigCommerce 415

BigCommerce Merchant Services Small Business Retail Food and Beverages 415

BigCommerce

DECEMBER 20, 2017

Those two tactics still work wonders for brands, with the caveat that: Competition is fierce and as a result… Costs are high. In 2018, one thing is guaranteed, Facebook Ad inventory will go up in cost. Customer Lifetime Value & Referral Programs. Shipping + Fulfillment Optimization. Pricing strategy.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Kissmetrics

SEPTEMBER 14, 2020

You’ll know which ones are part of the Buy on Google Program by the little shopping cart icon at the top left of each result: Let’s say you chose to look at this Lodge skillet that ships from Target. You’ll see product descriptions and reviews, plus the average price of similar items to help you compare. It’s entirely up to you.

Merchant Services 358

Merchant Services Payment Services Shipping Costs Shopping Carts 358

BigCommerce

SEPTEMBER 14, 2018

Discount Electronics , a twenty-year veteran of the industry, was intentional about evolving their business to match their customers’ changing needs. By updating their ecommerce platform to an on-demand, same day computer configuration, they began offering same day shipping. Is it the price? From a branding side.

Consumer 305

Consumer Shipping Costs Merchant Services Games 305

Retail TouchPoints

JULY 10, 2023

Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past. Automatic price optimization. Assistive customer service.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 240

Fulfillment Operations Shipping Costs Order Fulfillment 240

Groove

JUNE 16, 2022

Scaling While Controlling Costs Out-of-the-Box Solution Both SaaS and on-premise solutions use extensions, often referred to as apps, to enhance website functionality. Unfortunately for merchants using traditional platforms, each extension requires its own backend setup costs and maintenance.

eCommerce Platforms 195

eCommerce Platforms Merchant Services Shipping Costs eCommerce 195

Optimizely

MAY 19, 2020

Market conditions have opened a lane for nimble companies shipping direct-to-consumer to beat Amazon on shipping time, which is driving new customers to them they wouldn’t otherwise be activating. Missing the mark on these interactions and not having an omnichannel approach will cost you customers. .

Shipping Costs 195

Shipping Costs Live Chat Shipping Payments 195

Retail TouchPoints

DECEMBER 23, 2022

Forrester predicts retailers, which are already facing operational and supply chain challenges, will react to the uncertainty in 2023 by shifting to managing rising costs by rolling back offers such as free returns or delivery, and investing in optimization technologies such as order management systems. Retail is already changing.

eCommerce 261

eCommerce Shipping Costs Retail Recommendation 261

Retail TouchPoints

AUGUST 1, 2023

The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges. The Customer at the Center Using predictive analytics for decision-making is one strategy merchants can adopt to enhance profitability.

Shipping Costs 246

Shipping Costs Retail eCommerce Consumer 246

lateshipment

MARCH 26, 2020

It involves taking action as required to correct issues in the last mile and constantly engaging customers to validate brand promises. DEM is all about offering each of your customers a memorable last-mile shipping experience that not merely satisfies but also delights and makes them advocates of your brand. And the best thing?

Management 208

Management Shipping Costs Shipping Merchant Services 208

Retail TouchPoints

JUNE 9, 2023

They are already making sustainable and ethical supply chain decisions with regard to material sourcing and labor, and by layering in data they can also make intelligent decisions about pricing, discounting and future inventories so they can reduce unsold inventory at the end of a season.

Supplies 246

Supplies Operations Shipping Costs Customer 246

Retail TouchPoints

AUGUST 30, 2023

In fact, 37% of retailers cited losing customers due to product price increases as a significant customer loyalty challenge, while 25% identified higher customer charges for formerly free or low-cost services such as shipping and return fees.

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

Retail TouchPoints

JANUARY 26, 2022

These chargebacks are automatically deducted from merchants’ accounts, leading to lost revenues, sunk shipping costs and potential merchandise shortages. In addition, the merchant’s bank may charge a fee for each chargeback on top of the refund it issues to the customer to cover administrative expenses of processing a refund.

Merchant Services 278

Merchant Services Payment Services Payments Shipping Costs 278

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. This has helped us reach the customer faster; in fact, we improved delivery time by half a day in Q4 2023.

POS 279

POS Department Stores Payment Services Point of Sale 279

Retail TouchPoints

AUGUST 24, 2022

Use the data you have to your advantage. While the types of data that are relevant will vary significantly by brand, the information that companies can gather from online sales is empirical rather than anecdotal. As far as shipping goes, shoppers are bound to have different priorities regarding both pricing and delivery timelines.

Payment Services 289

Payment Services eCommerce Shipping Costs Shipping 289

Ecommerce Platforms

AUGUST 4, 2022

If you're an Australian Shopify user, or someone in Australia who's considering Shopify for your ecommerce platform, it's important to understand all fees and pricing plans to expect. Is it the same pricing in Australia as it is in the US? Should you expect unique credit card rates or prices for buying Shopify themes?

Shipping Costs 104

Shipping Costs Shopify Payment Services Payments 104

Ecommerce Platforms

AUGUST 18, 2020

Combining sales, manufacturing channels, currencies, and locations, TradeGecko ensures that every order, customer, and product is easy to track. Our TradeGecko pricing review is here to answer all of your questions. TradeGecko Pricing: The Basics. There's more to this process than just finding the least expensive service.

Shipping Costs 104

Shipping Costs Payment Services Multi-channel B2B 104