RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

Inflow Insights

AUGUST 4, 2021

Today, we’re focusing on paid social media marketing. While the way we do social media marketing is continually changing, one thing stays the same: It can be the factor that makes or breaks your online store’s success, especially during the busiest shopping season of the year. Get your first-party data in order.

Social Media 134

Social Media eCommerce Gifts Recommendation 134

Retail TouchPoints

APRIL 17, 2024

By identifying that people are searching for low-calorie wines or high-end tequilas, companies have the ability to enhance customer data platforms for more targeted marketing. Strategies for Adapting in a Cookieless World As the industry braces for the gradual loss of data, priorities pivot.

Social Media 311

Social Media B2C B2B Customer Data 311

Retail TouchPoints

MARCH 8, 2021

Lacroix: Especially now with consumers interacting with brands so much digitally, there is a great opportunity to leverage your website, social media channels, ecommerce and digital advertising, but back that up with a human approach. RTP: What else do you think is crucial for retailers to know about humanizing the digital experience?

Customer Data 264

Customer Data Customer White Paper Technology 264

Retail TouchPoints

NOVEMBER 12, 2020

The assets available for sale include the Stein Mart brand as well as its private label brands, domain names, social media assets and customer data. Retail Ecommerce Ventures placed a $4 million stalking horse bid for the intellectual property of Stein Mart through a majority-owned subsidiary called Stein Mart Online.

eCommerce 310

eCommerce Sporting Goods Social Media Retail 310

Retail TouchPoints

JANUARY 11, 2021

Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack. One such area where on-demand data can help retailers is inventory. And refined, accurate customer data will help the industry further adapt to a model that is more heavily reliant on an online experience.

Small Business Retail 285

Small Business Retail Retail eCommerce Social Media 285

Retail TouchPoints

SEPTEMBER 14, 2022

Unfortunately that ancient (1989) bit of cinematic wisdom hasn’t exactly held true in the modern field of social media, where platforms including TikTok , Facebook and Instagram are increasingly pulling back on social commerce initiatives that have failed to attract enough of the right players. Social Users.

Social Media 278

Social Media Consumer Shopify Fashion 278

Groove

SEPTEMBER 1, 2020

SMS marketing stands great on its own, but it also integrates well with other forms of communication like email and social media. Klaviyo is a data science company that focuses on making personalized content through data-driven decision making. Klaviyo SMS.

eCommerce Marketing 370

eCommerce Marketing Social Media Mobile eCommerce eCommerce 370

Groove

MARCH 6, 2024

It allows users to effectively collect and organize customer data for easier, more streamlined segmentation. Klaviyo enables the creation of targeted, fully personalized campaigns that support stronger customer-brand relationships. It can also be used to automate various aspects of your campaign, including triggered emails.

Social Media 336

Social Media Customer Data Shopify Magento 336

Retail TouchPoints

OCTOBER 27, 2021

Like any model, the utility of Shapley values in retail marketing rests on a business’ data infrastructure. The neural network can thus learn from the historical data and estimate the probability of conversion for all existing combinations of touch points and sequences of interaction across the entire customer journey.

Multi-channel 306

Multi-channel Games Retail Social Media 306

Retail TouchPoints

DECEMBER 25, 2024

Another popular trend among social media influencers is snap-and-send-back, where items are purchased for photoshoots before immediately being returned for a full refund. By analyzing customer data, retailers can better understand which items are being returned the most, helping minimize the financial losses.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

MARCH 9, 2023

To do it, Forever 21 is: Making significant investments to align its digital and physical channels ; Enabling fast, frictionless checkout ; Meeting Gen Z where they are, on social media, to drive discovery ; and Listening to its customers to evolve its brand in line with their expectations. said Hawkins.

Omnichannel 279

Omnichannel Social Media Mobile Channel 279

Retail TouchPoints

DECEMBER 2, 2020

The deal includes the Stein Mart nameplate as well as its private label brands, domain names, social media assets and customer data from Hilco Streambank, an IP advisory firm that had been marketing the assets. REV acquired the intellectual property of Stein Mart for $6.02

eCommerce 232

eCommerce Social Media Retail Accessories 232

Optimizely

JUNE 16, 2020

If you are not using a customer data platform (CDP) where you can integrate your ecommerce website data with all the other key systems you rely on such as loyalty, ad tech, customer service, social media and email marketing systems, you cannot build a single view of the customer that stitches together the entire timeline of each customer.

Social Media 273

Social Media Customer Data Recommendation Definition 273

Retail TouchPoints

NOVEMBER 6, 2023

Our consumer study found that 79% of shoppers conduct product research online, on a brand’s website and on social media, while 37% do their research online and then purchase items in-store. A recent Bazaarvoice study found that 89% of consumers prefer holiday shopping in-store; 72% said online and 22% prefer social media.

Omnichannel 312

Omnichannel Social Media Channel Mobile 312

Groove

NOVEMBER 17, 2020

How Klaviyo Helps Build Customer Relationships. Klaviyo has over 100 native integrations to help eCommerce businesses take advantage of important customer data, such as email, phone number, first and last order dates and more. Data Science & Reporting. Social Media Marketing. Customer Insights.

BigCommerce 300

BigCommerce Customer Data Social Media eCommerce 300

Retail TouchPoints

NOVEMBER 12, 2020

The tool seeks to help retailers capture much more customer data, and at a faster rate compared to surveys and mystery shoppers. Associates using the platform can talk to customers as they normally would, except that a mic captures their conversations. Social media or word of mouth? Price, fit or competition?

Multi-channel 246

Multi-channel Customer Social Media Retail 246

BigCommerce

SEPTEMBER 28, 2017

These customer messages get consolidated into a unified (and shared) team inbox so the team can correspond with customers effectively. Combined with automated social media workflows, customers hear back from the team 100% of the time –– within an hour maximum. And Gillian’s team agrees.

Channel 402

Channel Live Chat Multi-channel Customer 402

BigCommerce

DECEMBER 20, 2017

Community Building, Customer Engagement & CRM. Social Media Advertising, Campaigns & Retargeting. CRO & Data-Driven Optimizations. Now, brands must look to new tactics to make their customer experience a differentiator. Purchase History: Recommend products based on a customer’s past purchases.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Our customers are Gen Z, and they are so unique that they demand the service in the way they want it. They are very mobile-savvy.

Social Media 278

Social Media Customer Data Shipping Costs Management 278

Retail TouchPoints

APRIL 20, 2022

While online platforms and communities like Instagram are the “cornerstone” of the brands’ digital footprints, Del Fante explained that each physical location presents a unique opportunity to “express our brand in a way for us to retain customers. Using Analytics and Customer Data to Localize and Personalize Cannabis Retailing.

Retail 354

Retail Social Media Technology Events 354

Retail TouchPoints

JULY 9, 2020

Comm100 X centralizes customer conversations across live chat, email, SMS and social media, helping empower customer service agents to track and respond to queries across digital channels through a single, unified interface.

Live Chat 222

Live Chat Customer Social Media Omnichannel 222

Retail TouchPoints

MARCH 19, 2025

The latest generative AI tools can help brands create even more engaging experiences by personalizing them for customers. By analyzing customer data and generating personalized content, immersive experiences go from a generic engaging experience to personalized relevant experience, further enhancing brand engagement.

Customer 147

Customer Vend Games Automotive 147

Retail TouchPoints

SEPTEMBER 20, 2022

Meanwhile, some DTC brands have hit the saturation point on digital channels like social media and display, further driving up CPA. Fortunately for most brands, increased costs associated with building audiences in new channels may result in the kind of long-term customers and revenue that they need to survive whatever comes next.

Omnichannel 264

Omnichannel Marketing Social Media Channel 264

Optimizely

JANUARY 28, 2020

With nearly infinite choices at their fingertips, lasting loyalty can only be achieved through a strategic, customer-centric approach that permeates the entire ecommerce operation. Marketers like you need access to customer data to gain deep insights into your buyers and drive real results. But how do you create that experience?

Marketing 195

Marketing Multi-channel Social Media Customer Data 195

Retail TouchPoints

JANUARY 11, 2023

Shops via social media platforms, like Instagram and TikTok, have also become extremely popular by making that 1:1 in-store connection easier for brands to replicate online. Authenticity and personality on social media is important; thanking customers for their purchase is too.

Social Media 279

Social Media Multi-channel Customer Loyalty Shopify 279

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Unlike the traditional multichannel approach, social commerce is about creating strong communities and affinities around specific brands and verticals.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Optimizely

MARCH 27, 2019

” Trader Joe’s won the second year in a row as the American’s favorite grocery retailer on the Dunnhumby customer data survey. Customers buy because the brand is aligned with their set of values and beliefs, or because it makes them feel a strong emotion. because Trader Joe’s is always on-brand.

B2C 323

B2C Management Social Media Magazine 323

Retail TouchPoints

MARCH 25, 2022

Constant interaction with friends on Instagram and TikTok is part of Generation Z’s lives, so there is no question that these social media channels influence what digital natives put in their shopping carts. The customer data is stored in the app, so all it takes is a few clicks to pay. Are you Listening?

Payments 278

Payments Payment Services Social Media Electronics 278

Kissmetrics

MAY 10, 2021

You can use blocks to store information like: financial transactions contracts medical data supply information confidential customer data. How Does Blockchain Work for Data Security? Blockchain is a possible solution to giving customers peace of mind over their data. Decentralized Social Media.

Cryptocurrencies 262

Cryptocurrencies Marketing Social Media Cryptography 262

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 330

Merchant Services Shopify Subscription Multi-channel 330

Retail TouchPoints

SEPTEMBER 5, 2024

In a retail setting, this would include point of sale data (any information collected during a customer transaction – i.e., SKUs sold, total transaction cost, discounts applied, etc.). Large Graphical Models are designed specifically for tabular time series data.

Retail 312

Retail Reference Social Media Technology 312

Kissmetrics

JUNE 1, 2021

Gift Guides Provide Blog and Social Media Content. They also make for excellent social media posts. Though you may be armed with rich customer data, choosing the right products to include in your gift guide can be a daunting task. Alternatively, you can create polls on your favorite social media channels.

eCommerce 266

eCommerce Gifts Social Media SEO 266

lateshipment

MARCH 25, 2025

Businesses arent just competing with each othertheyre up against boutique stores, social media ads, and the infinite distractions of the internet, all while trying to deliver a seamless and stress-free experience. Retention Retaining your customer means keeping them engaged even after theyve completed their purchase.

Shipping Costs 130

Shipping Costs Shipping Payment Services eCommerce 130

Retail TouchPoints

JULY 29, 2020

Store Associates Gain Access To Up-To-Date Data. The final prong was in Burton’s customer-facing solutions, comprising technologies for e-Commerce, marketing, social media, customer service and a retail POS. We think this tool is empowering and really exciting, not only for the Guides, but also for the customers.”.

Omnichannel 317

Omnichannel eCommerce POS eCommerce Marketing 317

Retail TouchPoints

DECEMBER 30, 2021

Like Gen Xers, they’re targeted by text scams, as well as social media scams that offer rewards, package tracking or peer-to-peer (P2P) money transfer confirmations. Order screening that draws on a wider network of customer data can also help detect new account creation fraud of the kind that often targets older shoppers.

Merchant Services 298

Merchant Services Customer Payment Services Social Media 298

Retail TouchPoints

SEPTEMBER 20, 2024

Enhance Ad Placement and Personalization with Data and AI To stand out among the competition, retailers must showcase how they can leverage a wealth of first-party customer data to provide detailed information about customer segments that are interested in CPGs’ products and their specific preferences.

Retail 278

Retail Workshop Social Media Omnichannel 278