Retail TouchPoints

APRIL 25, 2025

That doesnt mean that conditions are easy: as well as general economic malaise, cybersecurity threats are increasing and supply chain disruptions are escalating. Key Retail Challenges Supply chain disruptions have created significant hurdles for retailers, affecting inventory availability and consumer demand. There were $30.57

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Retail TouchPoints

FEBRUARY 2, 2021

The need for stronger, more agile supply chains was made clear during the coronavirus pandemic, after the shortages that defined its early days as many manufacturers and retailers were forced to shut down operations. Supply Chain Transparency: More Than Just Good PR.

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Supplies Webinar Hobbies Customer Data 188

Retail TouchPoints

JUNE 9, 2023

The brands we work with are pursuing a multitude of sustainability initiatives, from improvements in their supply chain to innovative ways to extend the usable life of their products through curated resale channels. Sustainability can be highly data-driven.

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Retail TouchPoints

APRIL 3, 2025

specializes in wholesale and , 65 years since its inception, now supplies many of those big-name retailers , as well as smaller regional chains, with name-brand off-price and closeout inventory. We have a long history of supplying the elite off-price companies with great deals that make their customers keep coming back, he said.

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Small Business Retail Shipping Costs Games Supplies 147

Retail TouchPoints

FEBRUARY 15, 2023

Accenture’s AI.Retail platform — which helps retailers better utilize data and artificial intelligence to optimize common operations such as customer acquisition, pricing and promotions, assortment and supply chain — can now be deployed on Google Cloud. Current customer Albertsons Cos.

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Supplies Merchant Services Retail Customer Data 290

Retail TouchPoints

MAY 6, 2022

billion , the largest acquisition in Shopify’s history, as the retail industry continues to struggle with supply chain and last mile challenges. Amid supply chain challenges that have plagued retail, a number of major players have recently invested in technology to improve fulfillment options.

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Retail TouchPoints

FEBRUARY 27, 2023

And while supply chain issues are expected to be less severe in 2023 than they have been over the past few years, 82% of these CFOs cite supply chain disruption as posing some, or a significant, risk to their business. Retailers need insights into supply chains, both their own and their suppliers’.

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Supplies Retail Customer Data Technology 262

Retail TouchPoints

DECEMBER 25, 2024

By analyzing customer data, retailers can better understand which items are being returned the most, helping minimize the financial losses. By leveraging customer insights and expectations, retailers can grow their customer bases and improve the shopping experience for everyone.

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Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

JULY 9, 2024

JCPenney CIO Sharmeelee Bala revealed the critical role that the retailer’s valuable customer data will continue to play in its turnaround, which is only appropriate since “the lens we have maniacally focused on is the customer and the customer experience,” she said in an interview with Retail TouchPoints.

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Retail TouchPoints

NOVEMBER 18, 2021

Furthermore, a global supply chain crisis and labor shortages are likely to limit the ability to keep stores stocked throughout the fall holiday shopping season and spur increased consumer demand. Recent data shows that people plan to buy more gifts and spend more money than they did in 2020. Expect the Unexpected.

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RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Rather than having fragmented or isolated data across different stores, warehouses, or sales channels, a centralized database ensures that every bit of information—such as inventory, sales data, customer details, and vendor records—is stored in one unified system. Key Benefits of a Centralized Database for Retailers 1.

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Retail TouchPoints

AUGUST 17, 2023

Whether it’s the food and beverage sector, apparel and footwear or automobiles, direct-to-consumer businesses are grappling with the consequences of shifting consumer behaviors against the backdrop of an unpredictable global supply chain. These businesses find themselves at a demanding intersection.

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Consumer Payment Services Food and Beverages Supplies 246

Retail TouchPoints

JULY 24, 2024

This partnership brings together the best of both worlds: Spresso’s cutting-edge technology in creating personalized experiences aligns perfectly with our commitment to delivering outstanding service and value to our customers, further enhancing our supply chain expertise.

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Fulfillment Customer Loyalty Banking eCommerce Platforms 263

Retail TouchPoints

JULY 17, 2024

The last few years have included incredible highs and the deepest of lows for food retailers, from finding workers during the pandemic to tackling widespread supply chain disruptions and rising costs. Retailers do not need to be directly targeted for sensitive data to be at risk.

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Payment Services Retail Customer Experience Supplies 264

Retail TouchPoints

JULY 29, 2020

Depending on local restrictions, some stores were allowed to do phone sales or customer visits by appointment, but “very few of our doors were wide open at that point,” she noted. We think this tool is empowering and really exciting, not only for the Guides, but also for the customers.”. People know us for snowboarding.

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Retail TouchPoints

JULY 26, 2023

Global supply chain challenges, inflation and a shift to online consumerism have upended the traditional retailer and customer relationship. Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market.

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Fulfillment Operations Shipping Costs Order Fulfillment 240

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

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Retail Customer Experience Technology Customer Data 340

Retail TouchPoints

OCTOBER 23, 2023

17 blog post. “As As the pace of innovation increases and more sophisticated AI models are integrated into our business, it’s important those we serve feel confident and comfortable with the ways we use technology.”

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Technology Customer Data Supplies Blog 264

Retail TouchPoints

SEPTEMBER 5, 2024

Despite these advancements, many retailers still struggle in one key area: merchandising.

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Retail Reference Social Media Technology 312

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. Influx of AI and Hyper-Personalization AI and hyper-personalization will be a driving force in B2B ecommerce in 2024.

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B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

MARCH 9, 2022

Disruptions to the supply chain, shifts in customer behavior, and even unexpected weather events are impacting retail sales across ecommerce and brick-and-mortar — changing where, when, how and why customers purchase. The rest are at risk of losing customer loyalty, brand affinity and revenue.

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Retail Customer Data Customer Experience Social Media 306

Optimizely

DECEMBER 20, 2018

Need Supply: Market-leading editorial. Customers trust fashion marketplace Need Supply to curate the latest styles for them because their editorials read just like the kind of articles you’d get in high fashion magazines like Vogue. The goal is that no two people should receive the same email.

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Online Retail Marketing Retail Fashion 259

Retail TouchPoints

JUNE 2, 2021

The most immediate concern when managing both website architecture and new shopping habits is making sure customers can still get what they need with minimal friction, and GNC leveraged its partnership with Verint to ensure that its ecommerce experience was as smooth as possible despite the turbulent times.

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Fulfillment Customer Experience Improvements Customer 299

Retail TouchPoints

SEPTEMBER 14, 2022

At the same time, this rapid ecommerce growth has seen its fair share of issues, such as website crashes, customer support issues, supply chain disruptions and dips in customer loyalty due to a lack of personalization. Ecommerce sales are expected to grow by 50% over the next four years, reaching $7.4 trillion by 2025.

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Retail Social Media Presentation Customer Loyalty 298

RETAIL MANAGEMENT SOFTWARE

JULY 17, 2023

The key to achieving these goals lies in streamlining the supply chain for optimum efficiency. These powerful tools offer actionable insights, data-driven decision-making, and improved supply chain visibility, leading to improved performance and increased profitability. These solutions include 1.

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Supplies Retail Improvements Demo 98

Retail TouchPoints

AUGUST 29, 2024

Interest rates are still higher and global conflicts are still snarling supply chains, and we see shoppers offloading inflation onto debt.” That’s why Oksman recommended some tried-and-true tactics to drive acquisition and boost customer data-gathering: “Fall is a great time for sweepstakes and giveaways,” he said.

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Shipping Costs Consumer Shipping Supplies 278

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Our customers are Gen Z, and they are so unique that they demand the service in the way they want it. They are very mobile-savvy.

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Social Media Customer Data Shipping Costs Management 278

Retail TouchPoints

AUGUST 10, 2022

Additionally, retailers can use predictive analytics to understand power trends over time, using data to make better decisions and proactively fix or replace equipment rather than retroactively responding after an event results in downtime.

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Retail TouchPoints

NOVEMBER 14, 2022

Additionally, by implementing an AI-powered forecasting solution, you can increase your operational efficiency and enhance customer satisfaction by proactively managing your supply chain while reducing waste and costs across your operations. Customer support.

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Customer Loyalty Operations Improvements Customer Experience 360

Retail TouchPoints

MARCH 5, 2024

First-party customer data. The most important component of building an RMN is first-party data — a dataset of all your customers’ shopping habits and preferences. The first step on the path to building your own RMN is to establish mature systems for collecting, segmenting and utilizing your data.

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Retail TouchPoints

JULY 5, 2022

That’s not particularly surprising — grocery is a high-volume, low-margin business with incredibly complex supply chains. For me the ‘a-ha’ here is that it’s not just about commerce or supply chain or focusing on cost reduction — it starts with the customer and a focus on the customer experience, and then goes from there.”.

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Shipping Costs eCommerce Retail Merchant Services 323

Retail TouchPoints

FEBRUARY 2, 2022

I’m an avid runner so naturally I’ve made this analogy, and it’s a great one to describe to retailers who are mired in the minutiae of pricing — especially as the market fluctuates in year two of the pandemic while Amazon makes a different move to any SKU multiple times a day and the supply chain is riddled with hiccups in every link of the chain.

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Retail TouchPoints

NOVEMBER 23, 2021

There are many reasons for the continued growth of DTC, including the fact that supply chains and fulfillment networks have been easier to access and tap into, and advancements in web infrastructure make setting up and running a website easier than ever. Establish rigor in your data collection process. However, all that has changed.

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Retail Mobile Consumer Omnichannel 279

Groove

APRIL 18, 2024

ERP systems integrate supply chain, sales, finance, procurement, manufacturing and other processes into one place. This data-driven solution brings financial, logistical, and human resource data together to save you time managing your store. It also allows for personalized marketing and better customer service.

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Shopify Payment Services Shipping Costs Order Fulfillment 306

Retail TouchPoints

FEBRUARY 28, 2024

As with LEGO, specific industries like retail have seen a proliferation of useful prebuilt data models fit for purpose. Some of these data models still exist in the form of standalone applications like Customer Data Platforms (CDPs) and BI solutions. It is useful for maximizing profits and staying competitive.

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Toys Supplies Improvements Marketing 260

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

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Customer Loyalty Customer Retail Shipping Costs 243

Retail TouchPoints

JANUARY 2, 2024

This is nothing new to retailers, which have long used big data to push new inventory and create more efficient supply chains. Cosmetics, which is using data to create personalized customer experiences, optimize their marketing and inform their product development — helping them stay ahead of the Gen Z curve. Take E.l.f.

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Improvements Retail Mobile Customer Experience 282