Retail TouchPoints

MAY 5, 2021

Let’s explore five key UCC trends and how retailers can leverage them to not just survive but to thrive as we move into the post-pandemic retail environment. Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience.

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365 Retail

DECEMBER 24, 2024

This trend has had a ripple effect on retail, revitalising urban shopping districts and creating new opportunities for businesses to cater to a more mobile workforce. Against this backdrop, here are five key trends set to shape the retail industry in 2025. This vision of personalised retail is no longer science fiction.

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Retail TouchPoints

MARCH 19, 2025

And with each new technological advancement, whats possible for immersion changes. New technologies like self-contained XR wearables, spatial technology and projection technology are providing opportunities to entertain and delight shoppers in brand new ways. We are now at one of those moments of new possibilities.

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Retail TouchPoints

SEPTEMBER 5, 2024

AI is the latest massively disruptive technology making waves for businesses everywhere. Generative AI is giving birth to exciting new use cases, but as with any new technology, there are serious questions about how to properly wield it. But it’s not quite new to retailers. Even many tech-savvy retailers are struggling to keep up.

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Retail TouchPoints

DECEMBER 25, 2024

Another popular trend among social media influencers is snap-and-send-back, where items are purchased for photoshoots before immediately being returned for a full refund. Return Management Strategies Leveraging technology can create more efficient processes for purchasing and making returns.

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Shipping Costs Social Media Electronics Customer Loyalty 162

Retail TouchPoints

JANUARY 30, 2024

Gen AI, with its vast potential for enhancing efficiency and personalizing customer experiences, also comes with ethical considerations. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

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Retail TouchPoints

APRIL 7, 2022

Quality Mart will pilot “virtual drive-thru” technology from the SWIPEBY curbside and pickup platform at five of its North Carolina locations. The craze for curbside pickup accelerated by COVID has hit the convenience store segment.

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Retail TouchPoints

JANUARY 2, 2023

Data provides the prime fuel for running advanced technologies. When combined with analytics and automation, data can potentially drive true supply chain digitalization. The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value.

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Retail TouchPoints

NOVEMBER 14, 2022

By applying machine learning to your contact center, you can provide better support to your customers and resolve issues faster so they can get assistance when they need it most. . AI technology can help streamline internal processes and boost employee productivity by automating routine tasks and eliminating human errors. Operations.

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Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further.

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RTP blog

NOVEMBER 11, 2019

By Garry Church, Inmar Retailer buying decisions on technology are all too often influenced by the latest trends and reflect the “flavor of the month.” The customers who spend their hard-earned income with them should be a retailer’s North Star when assessing retail technology options.

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RTP blog

NOVEMBER 10, 2017

To capitalize on this growing trend, more and more retailers are beginning to leverage beacon technology. Beacons are small and typically unseen devices that use Bluetooth low-energy (BLE) wireless and geofencing technology. Why is beacon technology beneficial? It provides a real-time view of the customer experience.

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Retail TouchPoints

APRIL 1, 2024

Gone are the days of merely transactional interactions — customers now crave meaningful connections and personalized conversations, and providing these will set your brand apart. This focus on CX isn’t just a passing trend but rather a fundamental shift in consumer behavior.

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Retail TouchPoints

APRIL 17, 2024

While this poses a challenge, it’s also an opportunity to embrace cutting-edge technologies that provide deeper insights without compromising user privacy. It’s not merely about substituting cookie-based tracking with another data-centric method.

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Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Mobile search optimization.

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Retail TouchPoints

MARCH 12, 2021

The elements of Retail 3.0 — marketing personalization, contextual relevancy and customer data-fueled brand-retailer collaboration — have largely become part of our reality. Converging Technologies Accelerate Digital Everything. Artificial intelligence is a foundational technology for Retail 4.0

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Retail TouchPoints

MAY 3, 2023

The essence and approach of this model and technology can be extrapolated and applied to different industries and technologies. In this case, we used ID-POS data, which bypasses all the challenges of third-party data as an abundant and rich first-party data source. trillion in value.

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Retail TouchPoints

APRIL 20, 2022

Through an interactive activation , attendees can venture through the shopping experience and see how the brands combine high-touch service and immersive technology to better serve consumers. Everything from the millwork to the fixtures and technology drive a brand story. Plus, the interactive RFID stations are a ‘must-see.’

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Retail TouchPoints

APRIL 3, 2025

We have a long history of supplying the elite off-price companies with great deals that make their customers keep coming back, he said. When you’re a smaller independent you don’t have national brand recognition, you don’t have the technology and systems and processes and buying power, so what do you live on?

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BigCommerce

FEBRUARY 2, 2018

Hop on trends early. To do this, it is pivotal that you stay up-to-date on recent, trending products and services –– and then launch an ecommerce site to capitalize on them before they hit peak popularity. This business angle can be a slippery slope, given that many trends don’t last. Find products that fulfill guilty pleasures.

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Retail TouchPoints

JUNE 5, 2024

Determining how and where to implement this technology to drive ROI remains a significant challenge. AI ’ s Current Impact on Retail In many ways, AI enables ecommerce companies to understand customers more deeply, engage them intelligently, fulfill demand efficiently and modernize the shopping experience. The end result?

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RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Simplify Returns and Transfers: If a product is out of stock at one location, a centralized system can facilitate inter-store transfers or online fulfillment, ensuring a seamless customer experience. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

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Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. By simply uncovering a trend, the brand was able to capture more sales by capitalizing on an otherwise unseen potential revenue stream.

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Retail TouchPoints

MARCH 20, 2024

In addition, conversational commerce uses AI, Natural Language Processing (NLP), and machine learning (ML) technologies to collect first-party data from consumers. This data gives marketing teams actionable insights to better understand and predict customers’ needs and behavior, therefore increasing customer satisfaction.

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Retail TouchPoints

AUGUST 10, 2022

A disaster avoidance strategy that incorporates integrated power management technology should serve as retailers’ first line of defense against outages stemming from hurricanes and other disasters. Reliable surge protectors and power strips are also important components of a well-rounded strategy to safeguard equipment.

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Retail TouchPoints

AUGUST 31, 2022

It’s important to recognize that this metaverse continuum also includes immersive platforms like Roblox and Web3 technologies like non-fungible tokens (NFTs). High cost-of-living pressures are likely to continue the trend of spreading spending out over a longer period, so an ongoing program of experiences can help tap into that.”.

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RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

As we step into 2024, the retail sector is undergoing significant transformations in technology, supply chain dynamics, and consumer behavior. The initial crucial step involves examining current trends and formulating adaptive strategies. Here are the top innovative retail trends to watch in 2024.

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GetElastic

JANUARY 10, 2018

While most of the focus has been on uses in B2C, B2B companies can use artificial intelligence to sift through customer data to create an “aggregate customer” from among individuals at the same company. Their investments in these technologies will pay off. The B2B market in the US alone is projected to hit $1.2

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Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. This moderating trend in inflation is an encouraging development, but it is not without its caveats, particularly within the dynamic and complex terrain of the retail and consumer goods industries.

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Retail TouchPoints

FEBRUARY 26, 2024

A Pew Research study reveals a concerning trend: 67% of consumers have little understanding of what companies do with their data, a sentiment echoed by an IAPP study which found that only 29% feel informed about how their data is protected. For many companies, it is not a matter of “if” there is a data breach, but when.

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Improvements Payment Services Consumer Banking 317

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

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Merchant Services Shopify Subscription Multi-channel 330

Optimizely

JANUARY 10, 2019

With new technologies, new social media platforms, and new competitors emerging every day, it can be tough to keep up and make your brand stand out. The best marketers are constantly reading up on trends, attending industry conferences, and keeping a close eye on the competition. Data Scientist. Brand Marketing Artist.

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Retail TouchPoints

JULY 18, 2024

In an industry still struggling with a tight labor market, choosing which technology to arm store associates with becomes a critical decision. For example, if your stores don’t have reliable network connections, it’s a good idea to seek out technology that operates in offline mode with no loss of efficiency.

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Optimizely

MAY 15, 2018

But, with more than 130 sessions and more than 600 technology vendors, it can be difficult to pick out what you should see, what topics and trends will be most valuable to your ecommerce brand, and where you should focus. Vish Ganapathy, Managing Director and Global Retail Technology Lead, Accenture. What’s Next: Social.

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Internet Retail Magazine Customer Retention eCommerce 321

Kissmetrics

MAY 10, 2021

The boom of Bitcoin has made blockchain technology a trending topic. More people see the value of investing in Bitcoin, and companies are warming up to the idea of using its technology in business. More people see the value of investing in Bitcoin, and companies are warming up to the idea of using its technology in business.

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Cryptocurrencies Marketing Social Media Cryptography 262

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

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Retail TouchPoints

JULY 28, 2022

The trend toward using AR to offer virtual try-on features suggests that people still want to see how a product looks on them. Other technology providers offer solutions that design some or all of a virtual try?on Virtual try-on technology introduces important privacy obligations. Keep customer data safe.

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