Retail TouchPoints

MAY 5, 2021

Let’s explore five key UCC trends and how retailers can leverage them to not just survive but to thrive as we move into the post-pandemic retail environment. Trend 1: Fully integrated communications technologies streamline experiences for optimal convenience.

Multi-channel 260

Multi-channel Retail Technology Customer Experience 260

Retail TouchPoints

NOVEMBER 10, 2020

Amid the turmoil, there are several key CX trends that stand out, and a retailer’s ability to respond and adapt to them may mean the difference between thriving in a post-coronavirus world or becoming another corporate casualty of the pandemic.

Retail 290

Retail Shipping Costs Fulfillment Shipping 290

365 Retail

DECEMBER 24, 2024

This trend has had a ripple effect on retail, revitalising urban shopping districts and creating new opportunities for businesses to cater to a more mobile workforce. Against this backdrop, here are five key trends set to shape the retail industry in 2025. The launch of Future Stores on Oxford Street exemplifies this trend.

eCommerce 64

eCommerce Retail Omnichannel Technology 64

BigCommerce

NOVEMBER 28, 2017

Cyber Week 2017 Trends. Vertical Specific Trends: AOV, Device Purchasing and More. Proper planning for every moment of the big sale days of the year, making sure all MARCOM is in total sync to drive traffic, and leveraging as well as maximizing customer data are the top three tools we use to guarantee great results.

BigCommerce 415

BigCommerce Merchant Services Small Business Retail Food and Beverages 415

Forrester eCommerce

AUGUST 26, 2020

CMOs are fully aware of the importance of customer data. The employee data tsunami is less obvious, though. Expect the lines between employee and customer experiences to blur. CMOs often own external communication, while chief human resources officers (CHROs) own internal communication.

Customer Experience 508

Customer Experience Customer Data Customer B2C 508

Retail TouchPoints

JANUARY 17, 2023

The ghosting trend doesn’t just happen in romantic relationships — in an increasingly digital world, ghosting can just as likely take place at work or with an online retailer. The recent trend of “quiet quitting” can be looked at as another form of ghosting, as employees slowly begin ignoring their job responsibilities.

Customer 321

Customer Customer Data Other Marketing 321

Retail TouchPoints

DECEMBER 25, 2024

Another popular trend among social media influencers is snap-and-send-back, where items are purchased for photoshoots before immediately being returned for a full refund. By analyzing customer data, retailers can better understand which items are being returned the most, helping minimize the financial losses.

Shipping Costs 162

Shipping Costs Social Media Electronics Customer Loyalty 162

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 28, 2025

Whether its improving customer experiences or optimizing supply chains, staying on top of retail technology trends is essential for remaining competitive. Here are five critical retail technology trends that will drive innovation in 2025: 1. Retailers are moving faster than ever to adopt technology that drives business success.

Technology 52

Technology Payment Services Retail Order Fulfillment 52

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network. ” In June 2024 Family Dollar parent company Dollar Tree initiated a strategic review of the struggling banner, with options including a sale, a spinoff or “other disposition of the business.”

Management 286

Management Customer Data Consumer Improvements 286

Retail TouchPoints

JANUARY 16, 2024

So we posted an image of Grimace pretending that he didn’t see the Grimace shake trend on TikTok.” Transactional and Non-Transactional Loyalty Interactions The panelists stressed that continuously gathering customer data about this generation is vital, particularly since their pace of change has accelerated.

Customer Data 289

Customer Data Customer Experience Fashion Customer 289

Retail TouchPoints

NOVEMBER 27, 2024

True omnichannel expertise means sharing customer data across online and offline touch points. Apple, for instance, has created an in-store community for its tech-savvy target market, which often defaults to digital channels for purchases. Showcase your brand, reflect shopper values.

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

APRIL 7, 2022

The geofenced virtual drive-thru solution provides these retailers with customer data linked to delivery, which will aid their marketing efforts and increase the potential for them to develop additional revenue streams.

Fulfillment 286

Fulfillment Customer Data Technology Customer 286

Retail TouchPoints

JANUARY 11, 2021

Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. Businesses that can identify customers’ needs and preferences and meet them in the moment will pull ahead of the pack.

Small Business Retail 285

Small Business Retail Retail eCommerce Social Media 285

Retail TouchPoints

SEPTEMBER 5, 2024

While LLMs are ideal for text-based use cases like customer support, personalization and content generation, LGMs are best for analyzing structured data so enterprises can forecast broader trends across their organization. Large Graphical Models are designed specifically for tabular time series data.

Retail 312

Retail Reference Social Media Technology 312

Retail TouchPoints

JULY 28, 2020

Numerous industry experts have commented that COVID-19 has accelerated many existing retail trends, most notably consumers’ embrace of digital commerce. The pandemic has increased digital customer interactions, so that trend is likely to be amplified even further.

Webinar 274

Webinar Consumer Marketing Consumer Goods 274

Omnisend

MARCH 29, 2021

Experiment with some of today’s fashion ecommerce trends. Others aren’t merely trends, but new approaches that will endure. Read on for the biggest fashion ecommerce trends for this year, some of the best fashion ecommerce sites employing them, and a few foundational tips to get you started. Omnichannel Fashion Ecommerce.

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

Retail TouchPoints

MARCH 19, 2025

More than just a soda machine, it used advanced body tracking so users could virtually try on merchandise and play with Snaps top trending lenses. The latest generative AI tools can help brands create even more engaging experiences by personalizing them for customers.

Customer 147

Customer Vend Games Automotive 147

Retail TouchPoints

MARCH 9, 2022

The rest are at risk of losing customer loyalty, brand affinity and revenue. A recent study found that 83% of retailers say they cannot leverage customer data to its full potential. By simply uncovering a trend, the brand was able to capture more sales by capitalizing on an otherwise unseen potential revenue stream.

Retail 306

Retail Customer Data Customer Experience Social Media 306

Retail TouchPoints

MAY 31, 2022

With so much activity online at the height of the pandemic — during which many people gladly took to shopping online for convenience and peace of mind — retailers have a windfall of customer data that can be leveraged to deliver better and more engaging shopping experiences. Consumer behavior is constantly in flux.

Mobile 328

Mobile Customer Data Recommendation Fashion 328

Retail TouchPoints

OCTOBER 31, 2023

Through the effective use of their customer data and clienteling capabilities, retailers can craft deeply personalized shopping experiences, making the wardrobe refresh portion of the RTO journey much more enjoyable for the customer.

Customer 279

Customer Retail Recommendation Fashion 279

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

Simplify Returns and Transfers: If a product is out of stock at one location, a centralized system can facilitate inter-store transfers or online fulfillment, ensuring a seamless customer experience. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Groove

AUGUST 18, 2020

Store all of your customer data in one place, and deliver customized experiences through email and other owned channels. This tool makes it easy for eCommerce merchants to grow their contact lists, personalize user experiences and communicate more effectively with customers. Real-Time Customer Data.

Merchant Services 330

Merchant Services Shopify Subscription Multi-channel 330

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

The initial crucial step involves examining current trends and formulating adaptive strategies. In 2024, we can see the following trends are poised to reshape the retail landscape, providing insights to keep your business ahead of the curve. Here are the top innovative retail trends to watch in 2024.

Payment Services 111

Payment Services Retail Supplies Omnichannel 111

lateshipment

JANUARY 17, 2023

The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. Before we get started with the CX trends you must be aware of/ implement in 2023, let’s revisit things a little. .

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Retail TouchPoints

AUGUST 31, 2022

Jack Stratten, Senior Trends Consultant, Insider Trends : “Experiential retail can help time-poor customers to achieve more in a single location, giving them a reason to visit and to stay longer. Prediction 3: Experiential Moments will Create Delight Despite In-Store Shopping Stressors. Last year Google found that 31% of U.S.

Omnichannel 289

Omnichannel Toys Shipping Costs Mobile 289

Retail TouchPoints

JANUARY 30, 2024

The role of such a committee — consisting of individuals from different departments and backgrounds — extends from supply chain management to customer interaction. An AI committee can actively oversee the ethical deployment of AI in areas like personalized shopping experiences and customer data usage.

Retail 340

Retail Customer Experience Technology Customer Data 340

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalization can take many forms, from customized product recommendations to special offers based on past purchase behavior. How to Implement: Use customer data to send personalized emails or offers, such as birthday discounts or promotions, based on their purchase history.

Customer Retention 111

Customer Retention Customer Social Media Retail 111

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

That’s why it’s essential to keep an eye on trends. In 2023, however, the outlook is positive, and the focus is on the customer shopping journey. Here are the top 10 retail trends impacting the industry in 2023. Data is extracted from multiple sources, cleansed, and combined to create a single customer profile.

Shipping Costs 111

Shipping Costs Social Media Retail eCommerce 111

365 Retail

JULY 19, 2024

As the retail industry evolves, physical display trends are essential for capturing customer attention and driving sales. In 2024, several innovative trends in visual merchandising and physical displays are set to transform retail environments. Here are five key trends to watch out for.

Retail 105

Retail Online Catalogues Omnichannel Workshop 105

Retail TouchPoints

JANUARY 2, 2023

The infusion of data and advanced insights into the operational processes of global supply chains is a great investment with significant value. This current trend places an increased focus on visibility and resilience throughout global supply chains. Fetching useful insights from customer data. Shift to cloud technology.

Supplies 317

Supplies Retail Technology Omnichannel 317

Retail TouchPoints

NOVEMBER 14, 2022

By applying machine learning to your contact center, you can provide better support to your customers and resolve issues faster so they can get assistance when they need it most. . This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 360

Customer Loyalty Operations Improvements Customer Experience 360

Forrester eCommerce

JUNE 25, 2019

This single-track conference offers presentations about the latest trends at the intersection of business strategy, user experience (UX), product, and service design. I am back from two days at UX STRAT 2019 — a conference that gathers an international community of design leaders and experience makers.

Presentation 332

Presentation Customer Experience Customer Data Management 332

Optimizely

OCTOBER 9, 2017

What’s behind this trend? For other marketers, the real challenge is accessing the customer data. A B2C CRM automatically unifies all of your customer data across channels, helping marketers fully understand who customers are and when and where they last interacted with your brand.

Omnichannel 236

Omnichannel B2C Marketing eCommerce Marketing 236

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

However, navigating the ever-changing trends and challenges associated with loyalty programs can be difficult. In this blog, we’ll explore the latest trends and challenges related to executing customer loyalty programs in the retail industry and provide insights on how retailers can manage them to drive business growth.

Customer Loyalty 110

Customer Loyalty Customer Retail eCommerce 110

BigCommerce

FEBRUARY 2, 2018

Hop on trends early. To do this, it is pivotal that you stay up-to-date on recent, trending products and services –– and then launch an ecommerce site to capitalize on them before they hit peak popularity. This business angle can be a slippery slope, given that many trends don’t last. Protecting Customer Data.

Merchant Services 419

Merchant Services Payment Services Beauty and Health Shipping Costs 419

Retail TouchPoints

MARCH 20, 2024

This data gives marketing teams actionable insights to better understand and predict customers’ needs and behavior, therefore increasing customer satisfaction. In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty.

Small Business Retail 277

Small Business Retail Recommendation Consumer Customer Data 277

Retail TouchPoints

APRIL 17, 2024

By identifying that people are searching for low-calorie wines or high-end tequilas, companies have the ability to enhance customer data platforms for more targeted marketing. Strategies for Adapting in a Cookieless World As the industry braces for the gradual loss of data, priorities pivot.

Social Media 311

Social Media B2C B2B Customer Data 311