Retail TouchPoints

OCTOBER 31, 2024

With notifications, retailers can let customers know when they’ve reached the next level and offer special rewards such as double loyalty points days. These are just a few examples of how retailers can use mobile wallets to elevate the customer experience and provide the convenience and rewards that high-value, loyal customers crave.

Mobile 297

Mobile Channel Marketing Consumer 297

Retail TouchPoints

DECEMBER 26, 2024

Conversely, intuitive and streamlined experiences especially at checkout help grocers send the signal that they recognize shoppers time is valuable. One technology solution that enriches customer experience is self-checkout. By making customers lives easier, grocers can make shopping feel like less of a chore.

Technology 251

Technology Customer Experience Games POS 251

Groove

OCTOBER 14, 2024

A site that loads quickly and functions correctly is the bare minimum that today's customers expect from an online retailer. By making performance optimization a priority, you can improve your customer experience while also preventing costly downtime.

Management 331

Management eCommerce Improvements Customer Experience 331

Retail TouchPoints

FEBRUARY 28, 2025

. “Her recent success as CEO of J.McLaughlin and her impactful tenure at Ralph Lauren speaks to her ability to build and scale businesses, enhance customer experience, and deliver shareholder value. ”

Apparel 221

Apparel Customer Experience Consumer Retail 221

Groove

OCTOBER 22, 2024

Consistent Brand Experience Consistency is one of the keys to a positive customer experience. When combined with eCommerce management services from a full-service agency like Groove Commerce, the analytics provided by your omnichannel platform can help fine-tune your unified commerce strategy for better results.

eCommerce Platforms 333

eCommerce Platforms Omnichannel Online Retail Multi-channel 333

Groove

OCTOBER 24, 2024

This carefully designed software will help enhance the customer experience by improving personalization and driving growth. Since customer and campaign data will be available in a single location, you can improve efficiency and provide more personalized experiences.

eCommerce Software 306

eCommerce Software B2B eCommerce eCommerce Platforms 306

Retail TouchPoints

OCTOBER 30, 2024

Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. Before your customers begin their holiday shopping, each endpoint device must be properly configured, managed, secured and primed to be an asset for growth.

Payment Services 269

Payment Services Customer Experience Customer Data Management 269

Retail TouchPoints

OCTOBER 17, 2024

Elevating the Customer Support Experience Customer support in retail is as important as ever: Research found that 93% of customers are likely to make repeat purchases with companies that offer excellent customer service.

Retail 308

Retail Customer Data Social Media Technology 308

Groove

OCTOBER 20, 2024

Correct Pricing : You'll want to price your products the same across all channels to avoid confusing or frustrating customers. Pricing discrepancies could lead to a poor customer experience or cause marketplaces to reject your items.

Multi-channel 335

Multi-channel eCommerce BigCommerce Channel 335

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment eCommerce Electronics Recommendation 278

Retail TouchPoints

NOVEMBER 13, 2024

It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Mapping the customer experience is essential to successful development. Intentional pathways create a holistic guest experience. Mercedes-Platz, Berlin.

Games 262

Games Food and Beverages Retail Department Stores 262

Retail TouchPoints

JANUARY 10, 2025

REI also will continue to enhance both the online and in-store customer experience with investments in areas including personalization and visual merchandising. The retailer will now focus on core areas of its business as well as investing in tools to more effectively manage inventory.

Outdoor 274

Outdoor Travel Apparel Books 274

Forrester eCommerce

FEBRUARY 4, 2025

Forresters research reveals the immense value for both customers and banks of useful, convenient digital banking experiences. The right mobile banking offerings, for example, can unlock new value for a customer and differentiate a banks brand. And our broader customer experience research […]

Banking 221

Banking Customer Experience Mobile Customer 221

Forrester eCommerce

AUGUST 13, 2024

Chances are that your organization is lying to itself about the quality of the customer experience (CX) it provides. But this lie is so pleasant, so comforting, that organizations continue to tell it even as the problems it creates pile up. The lie is based on fairy-tale data — data that tells a charming fiction […]

Customer Experience 458

Customer Experience Customer B2B Management 458

Retail TouchPoints

JANUARY 30, 2025

The Driving Force of Customer Experience Much of this urgency comes from the pressing need to improve customer experience (CX): 79% of executives are investing heavily in technologies that elevate CX, which is the bare minimum in todays omnichannel world. Whether by carrot or stick, all signs point to upgrading.

Customer Experience 256

Customer Experience Technology Customer Loyalty B2B 256

Retail TouchPoints

MARCH 5, 2025

However, her responsibilities quickly expanded beyond marketing and customer experience, including driving the brands loyalty initiatives, into technology innovation and finance. Cook has been with Davids Bridal for more than five years, starting as EVP and Chief Marketing Officer.

PayPal 214

PayPal Omnichannel Customer Experience Technology 214

Retail TouchPoints

MARCH 6, 2025

. “Home Depot customers have always relied on the expertise of our orange-aproned associates in the aisles of our stores to answer questions and help them solve problems,” saidJordan Broggi, EVP of Customer Experience and President – Online in a statement.

Customer 252

Customer B2B Improvements Customer Experience 252

Retail TouchPoints

OCTOBER 24, 2024

“PetSmart has a strong position with its broad assortment of pet products and service offerings, the Treats Rewards program that offers exceptional value for pet parents, and an omnichannel customer experience that allows pet parents to engage with the brand in the manner most convenient to them.”

Department Stores 259

Department Stores Outdoor Home Shopping Retail 259

Retail TouchPoints

MARCH 3, 2025

Storefronts are eliminating the checkout process, augmented reality is reducing return rates and virtual marketplaces are offering new consumer experiences. But as retailers digitize operations to differentiate customer experiences, they also face a growing wave of cyber threats targeting sensitive customer data and critical business systems.

Payment Services 207

Payment Services Retail Point of Sale Supplies 207

Retail TouchPoints

JANUARY 1, 2025

PwC also found that customers who feel appreciated are happy to pay a 16% price premium when purchasing products and services. These stats underscore the importance of taking a holistic approach to the customer experience, from pre- to post-purchase. What Does the Post Purchase Experience Entail?

Management 320

Management Shipping Costs Reference Retail 320

Retail TouchPoints

DECEMBER 31, 2024

Instead of passing those costs along to customers, retailers have the opportunity to cut costs in other areas like return shipping costs, cross-border fees and replenishment costs, while protecting the precious customer experience.

Payment Services 311

Payment Services Shipping Costs Retail Shipping 311

Retail TouchPoints

FEBRUARY 28, 2025

From online stores to point-of-sale systems, ensuring smooth customer experiences relies on robust testing of software systems. By not using an API, retailers can expect to experience lost revenues, poor customer experiences, reputational damage and more.

Retail 191

Retail Customer Experience Operations Point of Sale 191

Retail TouchPoints

JANUARY 13, 2025

Inventory is the asset that can make a customer experience fantastic, or it can hurt it due to mismanagement or a static supply chain that cannot dynamically respond or move inventory, Furner said. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Supplies 290

Supplies Improvements Social Media Operations 290

Forrester eCommerce

APRIL 30, 2024

This year’s CX Summit North America will feature our latest insights into how AI will impact company culture, DEI priorities, customer experience, and more.

Customer Experience 416

Customer Experience Customer 416

Groove

JANUARY 13, 2025

With tools like AI, predictive analytics, and robust eCommerce platforms, businesses can streamline operations, expand their reach, and deliver superior customer experiences. Enhanced Customer Experience : Self-service portals and personalized recommendations empower B2B buyers to make informed decisions without delay.

eCommerce Platforms 385

eCommerce Platforms B2B Payment Services eCommerce 385

Retail TouchPoints

OCTOBER 23, 2024

These benefits lead to smoother operations and enhanced customer experiences, which in turn drive sales and satisfaction. This heightened security can enhance the customer experience by ensuring that inventory levels are accurately maintained, which in turn can lead to better stock availability and more efficient shopping experiences.

Technology 275

Technology Consumer Payment Services Retail 275

Retail TouchPoints

DECEMBER 4, 2024

. “We are passionate about enabling our customers’ business and personal goals and providing each customer with the tools and solutions to succeed. This relationship with Verizon will further enhance our commitment to providing innovative solutions and exceptional customer experiences.”

Customer Experience 289

Customer Experience Customer Retail 289

Retail TouchPoints

NOVEMBER 27, 2024

They also want customer service channels such as chatbots and call centers to provide them with the same level of information and support regardless of how they choose to interact. Digital channels are alive with opportunities to dazzle consumers.

Events 277

Events Omnichannel Retail Workshop 277

Retail TouchPoints

DECEMBER 3, 2024

Some of the biggest changes over the past six decades have revolved around what brick-and-mortar retail means to customers, as well as a lot of customers going the digital route for shopping. We look at ourselves as the antithesis of online shopping. If you know exactly what you want, why would you go beyond Amazon ?

POS 286

POS Gifts Operations Arts 286

Retail TouchPoints

NOVEMBER 1, 2024

Again, Niccol emphasized that improving the customer experience is critical: “We have work to do to achieve this consistently, but we’ve learned lessons from our success improving the drive-thru experience and reducing the window times,” he said.

Mobile 277

Mobile Improvements Customer Experience Customer 277