Retail TouchPoints

NOVEMBER 16, 2022

Infusing trendy gastronomic offerings within retail spaces elevates the shopping experience — stimulating shoppers’ senses and forging emotional connections. Additionally, the presence of food and beverage supports engagement and builds customer loyalty. Implementing Food and Beverage Design.

Food and Beverages 290

Food and Beverages Small Business Retail Retail Customer Experience 290

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 264

Customer Loyalty Retail Shipping Costs Financial Services 264

RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 110

Customer Loyalty Omnichannel Payment Services Customer 110

Retail TouchPoints

AUGUST 29, 2022

This discovery tarnished the reputation of a widely respected company with a long history of customer loyalty. Retail companies like Tim Hortons that underestimate the importance of mobile app privacy and security risk damaging customer relations and brand image, potentially leading to customer and revenue loss.

Mobile 312

Mobile Payments Payment Services Retail 312

Retail TouchPoints

JULY 2, 2024

In fact, the financial services firm UBS projects that the market will hit $1.5 Chargebacks occur when funds are withdrawn from a merchant’s account due to a customer dispute. Given the impact chargebacks can have, understanding and preventing them is crucial for maintaining profitability and customer loyalty.

Merchant Services 279

Merchant Services Payment Services Payments Subscription 279

Retail TouchPoints

AUGUST 15, 2022

Organizations that can successfully assess identity trust in online interactions will improve the customer experience, enhance their brand reputation, build customer loyalty and extend customer lifetime value. With trusted identities, organizations can keep consumers happy with safe, easy online experiences.

Merchant Services 264

Merchant Services Payment Services Payments Financial Services 264

Forrester eCommerce

OCTOBER 26, 2022

If you answered yes (or even “mostly yes”), then the Develop The Digital Strategy priority within the Forrester Decisions for Digital Business & Strategy service is for you! This service helps digital leaders across industries — including financial services, travel, retail, healthcare, […].

Financial Services 195

Financial Services Travel Improvements Retail 195

Forrester eCommerce

JUNE 3, 2024

Our latest research, working off of Australia 2024 Customer Experience Index (CX Index™) study data, reveals that most brands and agencies in our study saw the quality of their CX either flatlining or declining. In 2024, we surveyed banking, investment, government, and, for the first time, superannuation firms.

Banking 243

Banking Customer Experience Customer Financial Services 243

Forrester eCommerce

MAY 18, 2020

Even before the COVID-19 outbreak, our research showed that Canadian consumers were facing multiple financial challenges and were worried about their financial situation.

Consumer 459

Consumer Financial Services Customer Loyalty Banking 459

Retail TouchPoints

NOVEMBER 18, 2021

To boost usage, Hemal Negarsheth, Associate Partner, Financial Services, Kearney, noted that retailers should employ varied techniques to pick up on data signals that indicate a shopper would benefit from budgeting flexibility, a key consumer motivator for using BNPL. Make loyalty programs experiential and community-oriented.

Consumer 264

Consumer Merchant Services Social Media Technology 264

Forrester eCommerce

SEPTEMBER 30, 2024

In the rapidly evolving financial landscape, banks are facing challenges that require them to adapt and innovate. However, amidst all the changes, the importance of trust remains constant.

Banking 410

Banking Financial Services Customer Loyalty Customer Experience 410

Forrester eCommerce

FEBRUARY 2, 2022

The future of payments will see firms shift focus from consumers toward businesses, embedding payment technology (not payments), and programmable payments in a quest to mitigate complexity.

Payments 369

Payments Payment Services Technology Consumer 369

Kissmetrics

APRIL 10, 2018

I’m going to show you how to wow your customers with Facebook Messenger. I’ll help you figure out how to do this so well it won’t just improve your customer experience, it will also boost your sales. Live chat isn’t just for customer support, it also impacts sales.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

AcquireConvert

JULY 30, 2024

Shop Pay Balance : For those using Shop Pay frequently, the Shop Pay balance feature lets customers maintain funds within the app for future transactions, streamlining the checkout process even further. These notifications help customers stay on track with their payment schedules and provide transparency throughout the payment process.

Merchant Services 36

Merchant Services Payment Services Shipping Costs Shopify 36

Ecommerce Platforms

FEBRUARY 20, 2020

Advanced : For $189 per month billed monthly or $169 per month billed annually , the Advanced plan mixes basic retail POS system features with payment processing, ecommerce integration, accounting, and customer loyalty program tools. Additionally, you get to capitalize on its customer loyalty programs to attract repeat buyers.

POS 118

POS Payment Services Merchant Services lightspeed 118

Ecommerce Platforms

FEBRUARY 20, 2020

Advanced : For $189 per month billed monthly or $169 per month billed annually , the Advanced plan mixes basic retail POS system features with payment processing, ecommerce integration, accounting, and customer loyalty program tools. Additionally, you get to capitalize on its customer loyalty programs to attract repeat buyers.

POS 104

POS Payment Services Merchant Services lightspeed 104

Forrester eCommerce

MARCH 31, 2025

As a former US federal employee, Im a customer of two financial services companies that focus on current and former feds. Within the past couple of months as millions of federal employees have been subject to on-again, off-again layoffs these companies have emailed their customers with essentially the same message.

Financial Services 195

Financial Services Customer Customer Loyalty Banking 195