Kissmetrics

NOVEMBER 25, 2020

Yes, it’s easy to stay engaged with customers when you have a handful, but what happens when you have hundreds, thousands, and more? As you automate things, you can improve the customer experience at your shop. You can also create customer service layers, from self-service to live chat with a customer service agent.

eCommerce 336

eCommerce Shipping Costs Live Chat Shopify 336

Smile.io

OCTOBER 27, 2021

The battle between customer loyalty versus acquisition is one that all growing brands have to grapple with. Some ecommerce entrepreneurs believe that acquiring new customers is the sure-fire path to gaining more revenue. With happy and loyal customers, you enjoy: A steadier stream of sales. It’ll help in the long run.

Customer Loyalty 86

Customer Loyalty Customer Social Media Live Chat 86

Kissmetrics

APRIL 10, 2018

47% of customers surveys say that they didn’t have a positive live chat experience in the last month. Not only that, but 56% of consumers can’t recall any exceptional live chat experience. I’m going to show you how to wow your customers with Facebook Messenger. This is important to remedy.

eCommerce 225

eCommerce Live Chat Shipping Costs Payment Services 225

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

Retail TouchPoints

MARCH 29, 2022

Sessions illustrate the increasingly complex nature of the customer experience, and how the lines between commerce, marketing, service, and even supply chain and fulfillment, continue to blur. Why the Non-Purchaser Might be Your Most Important Customer. The result is a seamless experience for customers and agents alike.”.

Payment Services 245

Payment Services Merchant Services Omnichannel Consumer 245

Omnisend

DECEMBER 15, 2020

When that time comes, the customer will look to contact the company. The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. Source: Live Chat.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

lateshipment

MARCH 8, 2025

Most businesses today have return policies and guidelines, which makes it easier for customers to shop from you with confidence. Not having would make your business seem like you simply do not care about creating a positive customer experience for your customers. However, be mindful of customer experience.

Shipping Costs 130

Shipping Costs Shipping Document Shipping Labels 130

ESW

SEPTEMBER 1, 2023

This minimises confusion, ensures accurate expectations and fosters satisfied customers who are less likely to return the product. Live Chat Customer Support In today’s world, 73% of consumers say live chat is the most convenient way to communicate with a business.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

RTP blog

JULY 1, 2019

In the era of artificial intelligence and machine learning, there’s never been a better time for brands to ramp up their customer service accessibility, whether it’s through chatbots, live chat or other digital solutions.

Consumer 150

Consumer Live Chat Customer Loyalty Customer Experience 150

Ecommerce Platforms

JUNE 15, 2022

Brand consistency is essential for building customer loyalty. With Return Rabbit, you can brand your post-purchase process by providing a branded returns and exchanges experience. For instance, you can choose your brand’s colors, logo, logo placement, and message in your customer's return portal. Go to the top.

Merchant Services 192

Merchant Services Shipping Costs Shopify Shipping 192

SellBrite

MAY 10, 2019

You don’t want your customers to think they should look elsewhere the next time they want to buy a product like yours again. To convince them, you have to invest in product quality and customer experience, but you also need to present them with a brand they want to love and ultimately be associated with.

Social Media 147

Social Media Live Chat Shipping Costs Shopify 147

ESW

MAY 20, 2019

Tanya Dua at Business Insider writes that the rapid growth of brands like Dollar Shave Club, Casper and Warby Parker largely is due to the customer experiences those brands provide. A concept like customer loyalty can seem ambitious when those customers’ expectations grow by the day.

eCommerce 112

eCommerce Customer Customer Loyalty Live Chat 112

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Retailers are no longer just selling products; they are crafting experiences. Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

retailnext

AUGUST 15, 2019

The challenge for many retailers is not only to be accessible on many channels or touchpoints, but for those channels to deliver a consistent and integrated service quality – as this significantly impacts shopper satisfaction and customer loyalty, and serves many other benefits for the brand. Consider influencer promotion.

Customer Loyalty 40

Customer Loyalty Payment Services Customer Live Chat 40

lateshipment

SEPTEMBER 21, 2021

To avoid this situation, you can notify your customers of their order status as they unfold across the delivery lifecycle and thereby increase your CSAT scores and reduce the number of support tickets created. Knowing these issues is just half of being prepared to leverage a great customer experience.

Customer 130

Customer Shipping Costs Shipping Social Media 130

Omnisend

APRIL 15, 2021

It’s a more organic style of marketing—as opposed to paid advertisements—that thrives from word of mouth, building loyal customer relationships that make your company or brand synonymous with positivity. To explain what customer engagement marketing is, you first need to understand what customer engagement provides for a business.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Smile.io

MARCH 2, 2022

A few main benefits of collecting customer feedback online are: Allowing you to make informed decisions about what products to sell. Finding common pain points amongst your customers gives you opportunities to improve your online customer experience. Generating online customer reviews is a great way to get social proof.

Customer 86

Customer Live Chat Social Media Customer Loyalty 86

SellBrite

JUNE 1, 2018

Your website is an important tool in the never-ending battle for customer loyalty and conversions. Here are a handful of ideas: Idea #1: Implement live chat on your homepage or product pages. Recommended Reading: Why Every Ecommerce Business Needs a Dedicated Customer Experience Team from Sellbrite.

eCommerce 152

eCommerce Recommendation Mobile Live Chat 152

BigCommerce

JULY 25, 2017

Photos are worth millions of dollars: Don’t skip the most important part of your customer experience, showing them exactly how to style and put together an entire look. Using daily contests, live chats and videos from trade shows and featuring customers on their website –– Pink Lily isn’t just your average fashion brand.

Shipping Costs 419

Shipping Costs eCommerce BigCommerce B2B 419

Omnisend

OCTOBER 4, 2023

But doing it right addresses customer concerns and maintains their trust and goodwill. Follow these best practices to turn order cancellations into positive customer experiences: 1. Set realistic expectations to prevent frustration and anxiety among customers. Use clear and concise subject lines. Use a courteous tone.

Merchant Services 147

Merchant Services Payment Services Shipping Costs eCommerce 147

Ecommerce Platforms

OCTOBER 4, 2022

Build customer loyalty with multi-tier reward systems. These give users more incentive to engage with your store by offering higher discounts to those customers with a higher score. Lastly, for a smoother, more convenient customer experience, shoppers can also log into your online store using their Facebook accounts.

eCommerce Platforms 208

eCommerce Platforms eCommerce Payment Services Merchant Services 208

SellBrite

JANUARY 26, 2018

To continue building a sustainable and profitable ecommerce business in 2018, you need to spend time thinking about what you’re going to do differently this year, what you’re going to scale back, and what you’re going to double down on in order to attract, convert, and keep new customers over the next 12 months. Know What Makes You Different.

eCommerce 159

eCommerce Blog Customer Loyalty Travel 159

Omnisend

APRIL 28, 2021

Attract prior customers : Customers may not return without making use of marketing retention strategies, which can mean the difference between a customer coming back for more of your products and never seeing that customer again. Consider Customer Accounts.

Marketing 196

Marketing Customer Retention Merchant Services eCommerce 196

RetailMinded

OCTOBER 27, 2022

This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. Hence, it can help drive customer loyalty to a higher retention rate. . Also, customers can find basic questions and answers in the frequently asked questions (FAQ) section. .

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

SellBrite

FEBRUARY 9, 2018

In ecommerce, you live and die by what your customers and prospective customers believe to be true about you. The perceptions they have about your company and the experiences they have with your products and your team is everything. Sending you a message through your live chat platform? Tweeting you?

Channel 96

Channel eCommerce Customer Live Chat 96

lateshipment

SEPTEMBER 8, 2022

Therefore, it is time to empower your support reps to properly address customer issues and display your strong commitment to the high standard of customer service you offer. Here’s how you can do just that: Enable a live chat option 24/7 to ensure faster issue resolution with low or even zero support interactions.

eCommerce 130

eCommerce Shipping Live Chat Customer 130

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 85

eCommerce Shopping Carts Customer Loyalty Recommendation 85

Ecommerce Platforms

OCTOBER 31, 2021

Customer service support: This includes things like a combined inbox, contact list, and online chat for interacting with clients. Customer management tools: An in-built CRM allows you to track customer experience and improve site memberships. Wix will also give you the option to reach out to customers with chat.

Payment Services 195

Payment Services Payments Social Media SEO 195

Ecommerce Platforms

NOVEMBER 2, 2022

With these apps, you can use minimal development and expensive software engineering time and get started building an online fashion store that gets conversions, makes sales, and generates customer loyalty. Gorgias – Helpdesk & Live Chat. Don’t want that to happen with your customers? Go to the top.

Shopify 197

Shopify Fashion Clothing Jewelry 197

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

retailnext

FEBRUARY 6, 2020

In an effort to meet customer demand and increase the likelihood of customer loyalty, retail brands need to find ways to ensure a customer’s shopping experience fits seamlessly into the rest of their daily routine.

Customer 81

Customer Retail Live Chat eCommerce 81

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.   Smile.io

Shipping Costs 95

Shipping Costs Shopify Customer Loyalty Merchant Services 95

lateshipment

OCTOBER 2, 2024

Heres how you can do it provide a self-service returns portal that automates the entire process to streamline the experience. Create loyalty programs and VIP access Customer loyalty has become a top priority in 2024, and leveraging exclusive VIP programs or early access for your most loyal customers can significantly boost sales during BFCM.

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

lateshipment

OCTOBER 2, 2024

Here’s how you can do it — provide a self-service returns portal that automates the entire process to streamline the experience. Offering special deals to existing customers before BFCM begins, along with reward points or exclusive perks, helps strengthen customer relationships and encourages repeat purchases. Happy Holidays!

eCommerce 130

eCommerce Social Media Shipping Costs Home Furnishings 130

ESW

AUGUST 25, 2020

Recreating one of the best parts of the traditional retail experience isn’t the only benefit of adding personalization technology to your eCommerce store. There are several other benefits to personalization, writes Animalz’s Drew Housman , some of which include: Improved customer loyalty. Increased time on site.

eCommerce 78

eCommerce Live Chat Improvements Consumer 78

Whisbi

FEBRUARY 6, 2019

It is important that banks embrace this distribution channel to hyper personalize their customer experience and continue to preserve their customers’ trust which they have worked so hard to gain.” It’s about creating a conversation with the customer. Also called conversational sales.

Banking 71

Banking Payment Services Customer Live Chat 71

Ecommerce Platforms

MARCH 14, 2023

Go to the top LiveChat Few things are more important than excellent customer experience for companies hoping to outshine the competition and earn loyal customers in today’s marketplace. Increasingly, today’s consumers are expecting brands to offer a wide range of communication options, including real-time chat functionality.

BigCommerce 118

BigCommerce Shipping Costs Payment Services Fulfillment 118