RTP blog

JANUARY 26, 2018

By Luis Artiz, Epson America Most retailers understand that their success depends heavily on their ability to provide a positive customer experience (CX). By taking a closer look at the loyalty program lessons learned by Starbucks and Woolworths, retailers can learn a few lessons about winning repeat customers in today’s environment.

Customer Experience 150

Customer Experience Customer Mobile Article 150

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Streamlined Customer Relationship Management (CRM) A centralized database is a game-changer for customer relationship management (CRM).

eCommerce Platforms 111

eCommerce Platforms Multi-channel Retail eCommerce 111

Optimizely

DECEMBER 18, 2018

If you have a loyalty program as part of your store experience, you’ll at least be able to get an overview of what they’ve bought before and when through your point of sale (POS). Every time customers interact with you during store visits, you have the opportunity for data collection through your POS system.

Marketing 225

Marketing Customer Loyalty POS Point of Sale 225

Retail TouchPoints

DECEMBER 16, 2022

With retailers grappling with the labor shortage, alternative solutions must be sought to mitigate any negative impact on in-store sales. A mobile point-of-sale (mPOS) system, which consists of software and portable hardware that processes retail transactions, is one option that has helped alleviate the pressure caused by labor shortages.

Technology 278

Technology Payment Services Retail POS 278

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 262

Shipping Costs Improvements Live Chat Retail 262

Retail TouchPoints

MARCH 31, 2023

Reputational Damage What often takes them over the top and forces them to look at it anew is that they know the traditional customer journey, from their app to the bank’s app and back again, is fraught with complexity and poor customer experience. Many customers bail at this point. It’s reckoned that nearly 4.5

Financial Services 278

Financial Services Payment Services Payments Small Business Retail 278

Retail TouchPoints

SEPTEMBER 8, 2020

After a successful pilot in 13 markets, Kohl’s is introducing its new, simplified customer loyalty program nationally. Kohl’s Rewards builds on the retailer’s Yes2You Rewards loyalty program but allows shoppers to earn more Kohl’s Cash in more ways.

Customer Loyalty 298

Customer Loyalty Gifts Events Channel 298

Retail TouchPoints

OCTOBER 29, 2021

There was a time when automation in the retail space meant autonomous point-of-sale checkouts, and chatbots were reserved solely for the ecommerce ecosystem. Customer loyalty goes far deeper than just attractive offers at the POS and personalized recommendations. That covers the front end, but what about the backend?

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Customer Loyalty Recommendation Supplies POS 258

Retail TouchPoints

SEPTEMBER 10, 2024

BackPocket also provides information on local inventory in real time, allowing the associate to provide an “endless aisle” experience for shoppers. In addition to the Mexican app, scheduled to debut later this year, Levi’s also is planning to integrate digital returns and exchanges into BackPocket to streamline checkout processes.

Customer Loyalty 258

Customer Loyalty Recommendation Channel Information 258

Retail TouchPoints

FEBRUARY 5, 2021

Having systems that can provide visibility into all stages in an integrated way is critical to ensuring a positive customer experience and subsequent customer loyalty. Even if a return does not result in an additional sale, a seamless returns process is one of the key factors in gaining customer loyalty.

Omnichannel 232

Omnichannel Payment Services Specialty Retailers Customer Loyalty 232

Mi9

DECEMBER 4, 2024

Mobile POS systems (mPOS) have emerged as a powerful tool for retailers to meet these expectations while simultaneously streamlining operations, enhancing flexibility, and driving sales. Here’s a closer look at the transformative impact of mobile pos systems on the retail experience.

Payment Services 52

Payment Services POS Mobile Shipping Costs 52

Retail TouchPoints

APRIL 16, 2021

First, they need to reimagine their baseline requirements, and then turn their attention to taking their customer experience to the next level. The Point of Experience (POE) is to replace the Point of Sale (POS) in the future. Re-thinking the in-person experience.

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POS Retail Information Consumer 237

Korona

MARCH 4, 2023

A point of sale (POS) system is essential to any successful retail business. It’s what facilitates transactions with customers, helping you to improve operational efficiency and provide a better customer experience. There’s no one-size-fits-all answer when considering the cost of a point of sale system.

Point of Sale 52

Point of Sale Payment Services Payments Merchant Services 52

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options.

Merchant Services 342

Merchant Services Cryptocurrencies Payments Payment Services 342

lateshipment

MARCH 7, 2025

If we were to define it in the simplest way possible, post-purchase engagement is every interaction that a customer has with your brand after they’ve made a purchase. Every communication that you initiate after the point of sale can be called post-purchase engagement.

Shipping Costs 130

Shipping Costs Customer Retention Reference eCommerce 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 12, 2022

In addition, investments in the right retail technology can improve the overall customer experience, even when there is a staff shortage. Mobile POS enables a convenient and seamless customer experience, giving store associates more tools to help shoppers at the moment, wherever they are. Build Customer Loyalty.

Payment Services 97

Payment Services POS Mobile Operations 97

Mi9

JANUARY 30, 2025

While retail continues to evolve, some principles remain constant: delivering exceptional customer experiences, differentiating from competitors, and maintaining a healthy bottom line. Workforce Enablement As retailers strive to do more with less, equipping employees with the right tools is essential for success.

POS 52

POS Point of Sale Customer Loyalty Operations 52

Retail TouchPoints

JULY 27, 2020

Here are the top five ways retail will evolve in 2020: Loyalty Breaks With Tradition. Leading retailers recognize the need to build dynamic relationships that extend far beyond traditional loyalty programs heading into 2020. But crucially, that’s not the exclusive role of online experiences. Retailers are already responding.

Payment Services 165

Payment Services Shipping Costs Sporting Goods Retail 165

RetailMinded

MARCH 10, 2022

While it’s almost inevitable that ecommerce growth will outpace growth through physical stores at some point in the future, it would be a huge mistake to lose sight of the critical role stores have to play beyond simply profit. Brand health includes customer loyalty, the consumer experience journey and customer connectivity.

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POS eCommerce Fulfillment Payment Services 98

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Retailers are no longer just selling products; they are crafting experiences. Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

RetailMinded

JANUARY 8, 2024

Want to know the secret sauce for bumping up customer loyalty? Get this – it’s not just about flash sales and points programs. That level of understanding can take the customer experience from “meh” to “wow.” Now hold up, what’s this move management deal?

Customer Loyalty 59

Customer Loyalty Management Customer Retail 59

RTP blog

JULY 14, 2017

Experts say that much of that increase was due to criminals exploiting digital weaknesses now that point-of-sale crime is more difficult. Two-factor authentication — asking customers to establish “trusted” devices, for example — can boost security without adding friction to the customer experience.

Merchant Services 150

Merchant Services Payments eCommerce Multi-channel 150

iVend

FEBRUARY 21, 2025

Integration, on the other hand, means that all financial transactions sales and refunds are sent automatically to the accounts module of your ERP, with no human touch and no errors. Discounts and loyalty rewards are applied automatically, without manual cashier intervention.

Payment Services 52

Payment Services POS Operations Retail 52

iVend

JULY 15, 2022

Gartner tells us that ‘ 81% of marketers view customer satisfaction as the main competition area in their industry ’ and PWC backs this up with findings that ‘ 59% of customers will leave a company after several bad experiences, and 17% after one bad customer experience.’.

Technology 98

Technology Payment Services Retail Payments 98

Ecommerce Platforms

APRIL 5, 2022

Intended for the modern and flexible world of commerce, a Point of Sale for your iPad can save you a lot of stress and money as a business owner. Shopify POS Review (Apr 2022): Is it the Best Point of Sale System & Retail POS? This point of sale system is particularly useful for tracking employee information too.

POS 104

POS lightspeed Payment Services Point of Sale 104

iVend

AUGUST 19, 2024

‘ It’s easier to love a brand when the brand loves you back’ – so says marketing guru, Seth Godin, and his pithy summary encapsulates why more and more retailers are focusing on customer appreciation strategies to grow revenue and profits in their business. Why is customer appreciation important?

POS 52

POS Point of Sale Customer Customer Loyalty 52

Korona

FEBRUARY 2, 2022

Many companies now spend incredible amounts of time and money on improving their customer service and the overall customer experience at their store, whether it be online or brick-and-mortar. But there is a distinct difference between customer service and customer experience. And few are aware of this.

Customer Experience 52

Customer Experience Customer POS Retail 52

iVend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Retailers need engaging customer experiences to win back this jaded audience.

Customer Experience 52

Customer Experience Customer POS Customer Retention 52

ESW

SEPTEMBER 29, 2023

An omnichannel approach ensures that brands meet customers where they are. It also allows for more flexible inventory strategies which help maintain margin while improving customer experience. Multichannel, on the other hand, deploys separate marketing, promotion and customer experiences over separate channels.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. And more loyalty will lead to better sales. However, this is only possible if your retail sales associates provide an exceptional customer experience.

Improvements 98

Improvements Payment Services POS Payments 98

iVend

AUGUST 10, 2022

Personalised communication is also important for building advocacy and brand ambassadors, with 71% of shoppers feeling frustrated when their customer experience is not personalised. Purchases can be tracked, points redeemed, and promotion types offered at the point of sale, all in a single omnichannel retail customer experience.

Retail 98

Retail Customer Retention Social Media Customer Loyalty 98

iVend

JANUARY 6, 2023

Capture an alternative sale or additional sale, by bringing customers back into the brick and mortar store. Enhance customer loyalty and satisfaction – attracting new customers and retain existing ones. A returns management system turns the process into an opportunity for increasing customer satisfaction.

Management 97

Management Technology Customer Customer Loyalty 97

Ecommerce Platforms

JULY 29, 2020

Lightspeed loyalty for customer loyalty. You can also provide your customers with up-to-date reports on their package, thanks to shipment tracking codes. Lightspeed Features for Customer Experience. Today’ss customers are looking for companies that know how to deliver the best possible experiences.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Ecommerce Platforms

JUNE 18, 2019

If you run a physical (brick and mortar) store, then there are few tools more important than your point of sale system. This combination of hardware and software will ensure that you can take payments from customers instantly while updating your inventory too. Square POS: Point of Sale App. Customer loyalty.

POS 128

POS Payment Services Merchant Services Payments 128

Teamwork Retail

MAY 14, 2020

How collecting customer experience data at the Point of Sale can improve your business. In order to garner customer loyalty, maximize repeat purchases and avoid negative consumer perception, brands have to differentiate themselves. . The customer is a businesses’ most important asset after all.

Payment Services 62

Payment Services Improvements POS Shipping Costs 62

Dynamic Action

JUNE 9, 2023

In fact, according to Gartner, companies that provide a great customer experience are up to 60% more profitable. But, where in the process should a brand or retailer start thinking about the customer experience ? Evolution of Merchandising Experience Customer experience initially focused on the point of sale and beyond.

Multi-channel 62

Multi-channel Customer Loyalty Point of Sale Customer Experience 62

Dynamic Action

MAY 23, 2024

Summary Customer experience (CX) is the most important factor that impacts consumer loyalty. CX has evolved from focusing on the point of sale to connecting with customers in the discovery and evaluation phase (DX). This shift takes retailers from product-centric, to customer-centric.

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Customer Customer Loyalty Customer Experience Point of Sale 62