RETAIL MANAGEMENT SOFTWARE

AUGUST 26, 2024

For retailers, especially those operating in an omnichannel environment, maintaining customer loyalty in the face of rising costs is a significant challenge. However, with the right strategies, retailers can not only survive but thrive, securing the loyalty of their customers even during tough economic times.

Customer Loyalty 110

Customer Loyalty Omnichannel Payment Services Customer 110

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again.

Shipping Costs 334

Shipping Costs eCommerce Merchant Services Retail 334

Omnisend

JUNE 28, 2021

The post How Ecommerce Personalization Can Increase Customer Loyalty and Boost Sales appeared first on Omnisend Blog. Even better, you can currently try Omnisend for free for 14 days , no credit card needed.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

365 Retail

FEBRUARY 23, 2022

Subscription services really took off in 2020 thanks to a combination of lockdown driving online shopping, consumers’ desire to save money, and the innate convenience of the subscription model. The subscription phenomenon. So what does 2022 hold for the subscriptions market? billion by 2025.

Subscription 104

Subscription Payment Services Marketing Multi-channel 104

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Ecommerce Platforms

DECEMBER 12, 2022

The best Shopify subscription apps help busy entrepreneurs to rapidly process repeat payments from a range of customers. In fact, with the right app countless ecommerce companies can set up subscriptions for virtually any kind of product or service, boosting their chances of regular, recurring revenue. Recharge Subscriptions.

Subscription 118

Subscription Shopify Merchant Services Shipping Costs 118

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? The North Face.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

AUGUST 12, 2024

The early 2010s brought consumers an onslaught of subscription services. As time passed, though, the novelty of some of these subscriptions faded. Membership is the key to friendship, and [with a] subscription, you’re just a user,” said another. “In A membership is like being a part of a group,” said one respondent.

Subscription 264

Subscription Shipping Costs Consumer Definition 264

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 272

Payments Payment Services Customer Experience Social Media 272

FastSpring

JULY 12, 2019

Net Promoter Scores and customer satisfaction ratings are two very important KPIs for any customer experience program since they help your business measure customer loyalty and satisfaction. However, there’s one metric that doesn’t get as much attention—customer lifetime value.

Subscription 96

Subscription Payment Services Payments Customer 96

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 101

Customer Loyalty eCommerce Customer Merchant Services 101

Retail TouchPoints

JANUARY 3, 2024

By shortening the returns cycle, retail leaders can keep their inventory fresh and appealing, encouraging repeat business and customer loyalty. A proactive approach can help transform the returns process from a logistical challenge into a strategic advantage, aligning with the evolving needs of both the business and its customers.

Retail 278

Retail Shipping Costs Improvements Customer Experience 278

lateshipment

MARCH 4, 2025

Here are some types of post-purchase surveys: Product Feedback Surveys: This examines how effectively an offering meets the customers needs. Customer Experience Surveys: This is typically shared post check out and is used to collect feedback on aspects of the online shopping journey. But a post-purchase survey helps with this.

eCommerce 130

eCommerce eCommerce Platforms Customer Experience Improvements 130

Retail TouchPoints

SEPTEMBER 14, 2023

The Amazon Effect is in operation here: Prime members get free shipping as part of their subscription, and other paid services like Walmart+ make the same offer, cementing consumer expectations about what (and when) they will pay. That has been [Amazon’s] mantra all the time: ‘Get it to the customer faster.’

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Kissmetrics

MARCH 23, 2018

But there is one realm where you can live in the same relative sphere as Amazon: customer experience. Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Ecommerce Platforms

OCTOBER 26, 2021

BetterCommerce provides users with features required for sales management, purchasing, merchandising, inventory, customer marketing and experience, operations, and logistics. This helps in building customer experience and service. Be it seamless checkouts, reminders, or customized promotions. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Smile.io

DECEMBER 14, 2021

It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty programs of the year! Whatare the top customer loyalty programs of the year? This lets customers save points up for a big purchase or use just a few for a little discount.

Customer Loyalty 86

Customer Loyalty Customer Shipping Costs Outdoor 86

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 79

Customer Loyalty Customer Subscription Omnichannel 79

lateshipment

FEBRUARY 1, 2025

Combine this with the fact that 40% of an e-commerce platforms revenue comes from repeat customers, and facilitating a positive returns and exchange process that drives customer loyalty becomes more important than ever. Collects and organizes customer data to help you reduce returns while improving your customer experience.

Management 130

Management Shipping Costs eCommerce eCommerce Platforms 130

Kibo

AUGUST 4, 2022

Subscriptions are one of the many ways retailers adapted their business models to accommodate evolving shopping behaviors driven by the pandemic. Analysts predict that US eCommerce subscription sales will grow 18% in 2022. And a Kibo survey found that 36% of consumers already have a product subscription. Why Offer Subscriptions?

Subscription 62

Subscription Management Beauty and Health Food and Beverages 62

GetElastic

APRIL 2, 2019

In September 2017, T-Mobile announced that it would include a free Netflix subscription for family plan members. While on the surface this might seem to be just a promotion, it highlights how T-Mobile can layer on additional services into a bundle that customers actually want,” said BTIG research analyst Walter Piecyk.

Telecommunications 167

Telecommunications Payment Services Omnichannel Customer Experience 167

Ecommerce Platforms

FEBRUARY 25, 2019

This review takes an in-depth look at its features, hits and misses to help you determine if it is the right fit for your subscription business model. But first about the subscription market. The subscription industry has grown by more than 100% in the last five years. Subscription management. Customer experience.

Payment Services 150

Payment Services Payments Subscription Shipping Costs 150

Omnisend

JUNE 17, 2021

Attracting new customers is easy. Current customers stay consistent with orders. Over time, brand loyalty soars. Subscriptions can make this dream world a reality. But how do you pair them with an omnichannel approach to create a fantastic customer experience? Why Offer a Subscription Service?

Subscription 78

Subscription Shipping Costs Customer Merchant Services 78

365 Retail

JUNE 5, 2024

In such a landscape, building strong customer loyalty is a necessity for retail businesses, and one of the most effective tactics they should have in their marketing toolkit is loyalty programs. What is a customer loyalty program? Both brands are incredible case studies when it comes to fostering customer loyalty.

Customer Loyalty 52

Customer Loyalty Customer Retail Customer Retention 52

Kibo

AUGUST 3, 2022

Subscriptions are one of the many ways retailers adapted their business models to accommodate evolving shopping behaviors driven by the pandemic. Analysts predict that US eCommerce subscription sales will grow 18% in 2022. Kibo Subscriptions Management will help retailers drive sales and customer loyalty with ongoing, recurring orders.

Subscription 62

Subscription Beauty and Health Food and Beverages Customer Loyalty 62

BigCommerce

DECEMBER 20, 2017

Localization, Personalization and Customer Experience. Localization is a segment of personalization, and all personalization aims at bettering the customer experience. What is customer experience? Customer experience historically has involved WOW’ing the consumer. But that’s just not true.

eCommerce 419

eCommerce Shipping Costs Social Media BigCommerce 419

Smile.io

JANUARY 2, 2020

Check out some other amazing loyalty programs in our Top 10 Customer Loyalty Programs of 2018 post. Think of your favorite brand—what type of incentive do they offer you for your loyalty? With an easy-to-view link in their navigation page, customers can quickly find a full program explainer page.

Customer Loyalty 84

Customer Loyalty Customer Travel Customer Retention 84

Kibo

FEBRUARY 3, 2023

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. Despite the economic conditions, the subscription economy remains strong —the overall market has a predicted worth of up to $3 trillion.

Customer Retention 62

Customer Retention Subscription Payment Services Customer 62

FastSpring

JUNE 5, 2019

Besides having a fantastic product that people can’t get enough of, there are several things you can do to improve the customer experience and encourage customers to come back. Here are our top eight tips for building customer loyalty. Offer Subscriptions. Communicate Regularly. Make It Simple.

Customer 102

Customer Payment Services Customer Loyalty Subscription 102

GetElastic

FEBRUARY 26, 2019

In Forbes magazine , Ashwin Ramasamy, Co-Founder of PipeCandy dissects the tech based predictions for retail in 2019 with interesting results: “Nearly 40% of consumers who use subscription services cancel their subscriptions within a year of subscribing as the novelty wears out.

Retail 141

Retail Subscription Technology Magazine 141

FastSpring

OCTOBER 13, 2020

If you want to know what your customers are thinking, you have to ask your customers for feedback. Not only is feedback helpful when optimizing your product and customer experience, but it shows your customers you care about their opinions. Delight Your Customers with Great Customer Service.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

Kissmetrics

MARCH 8, 2021

If you can help them achieve their goals successfully, why would they ever stop paying the monthly subscription? Customer success can also reduce your business’s customer support needs. No wonder that 72 percent of businesses name improving the customer experience as their top priority. Customer Success.

Customer 276

Customer Improvements Customer Retention Other 276

Kibo

MAY 14, 2014

5 Tips for Improving Your Omnichannel Customer Experience Technology is rapidly changing the way we connect with the world, including how we shop for the products we want. Little more than a decade ago, a smiling sales associate and a 1-800 support number were enough to ensure a great customer experience.

Customer Experience 62

Customer Experience Omnichannel Improvements Customer 62

FastSpring

JULY 16, 2019

Since SaaS-friendly billing, also known as recurring billing , is designed specifically for companies who sell online services with a subscription model, it offers many advantages over a typical payment system. Could you provide a better customer experience by transitioning your desktop offering to a subscription-based web application?

Payments 94

Payments Payment Services Subscription Customer Loyalty 94

Fabric Blog

MARCH 21, 2025

These scenarios can quickly lead to inventory discrepancies, delayed shipments, and a fractured customer experience without an integrated system. With better inventory allocation, retailers can prevent stockouts, minimize overstocking, and deliver a smoother customer experience.

Order Fulfillment 52

Order Fulfillment Fulfillment Omnichannel Shipping Costs 52

lateshipment

MAY 21, 2021

Since 60% of customers say email is their preferred promotion channel, sending a surprise email with freebies, discounts will serve as an even more powerful retention incentive. Such offers also help you give a much-needed nudge to customers sitting on the fence. Create a customer loyalty program. Wrapping Up!

Customer Retention 130

Customer Retention eCommerce Customer Social Media 130