Optimizely

AUGUST 14, 2018

Yes, there are the Target aficionados, REI groupies, and Apple diehards that buck the trend. But few brands are lucky to attain the ranks of true customer loyalty. For ecommerce brands today, the sad truth is most consumers go wherever the trends go. Understanding customer psychology. Maslow’s Hierarchy of Needs.

Customer Loyalty 268

Customer Loyalty Customer Social Media Events 268

Retail TouchPoints

JULY 6, 2023

These include: Digital enablement: As digitization becomes more widespread, retailers should ensure they have the proper digital tools to anticipate and understand their customers’ needs. Do we have the right user experience? Do we have the right customer experience? Do our physical and digital platforms match?

Customer Loyalty 219

Customer Loyalty Customer Retail Financial Services 219

lateshipment

APRIL 28, 2024

Stands for the increasing and ever-changing customer expectations with your business and the answer of meeting or rather exceeding these expectations stands for what one would call ‘ a great customer experience ’. The Need To Focus On CX In Today's Business Landscape Customer demands are never the same.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Shipping Costs 241

Shipping Costs Customer Experience Supplies Improvements 241

Retail TouchPoints

JANUARY 24, 2024

Here we’ll take a look at these trending technologies and how they will shape B2B businesses’ ability to deliver a frictionless experience with their digitally native buyers. This trend requires businesses, particularly in ecommerce, to seamlessly blend their online and offline sales channels.

B2B 226

B2B eCommerce BigCommerce Omnichannel 226

Retail TouchPoints

APRIL 7, 2022

Many factors go into customer loyalty, from the most basic (offering quality products that shoppers want) to more emotionally driven considerations. Connors: One big one that we think will last is the phenomenon of more people cooking at home , although the reasons behind the trend have evolved. Barbara Connors. “We

Customer Loyalty 246

Customer Loyalty Customer Beauty and Health eCommerce 246

lateshipment

AUGUST 31, 2023

JustUno ] It’s important that e-commerce businesses brace themselves to handle the holiday rush and keep up with the evolving consumer trends. People address different pain points to attract customers and customers are overwhelmed with choices. This year, the e-commerce world is ruled by six major trends.

Consumer 130

Consumer eCommerce Social Media Payment Services 130

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. allows you to embed custom loyalty content throughout your website.

Customer Loyalty 92

Customer Loyalty eCommerce Customer Merchant Services 92

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 307

Retail Customer Loyalty Social Media POS 307

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Using Data To Improve Customer Experience.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

Digital Doughnut

SEPTEMBER 29, 2023

Explore the essential customer service marketing trends that can transform your strategy and boost customer loyalty. Create an impactful customer experience.

Customer 52

Customer Marketing Customer Loyalty Customer Experience 52

Retail TouchPoints

AUGUST 23, 2023

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow customer loyalty. La-Z-Boy is implementing these CX insights to support a larger initiative that breaks down internal silos and supports the sharing of feedback analysis and customer trends.

Omnichannel 215

Omnichannel Social Media Customer Loyalty Customer Experience 215

Retail TouchPoints

OCTOBER 2, 2024

Industry Statistics and Market Trends There are approximately 168,000 gas stations in the United States alone, contributing to an industry valued at over $600 billion annually. This extended downtime presents a unique opportunity for operators to enhance the customer experience.

Supplies 222

Supplies Operations Technology Customer Loyalty 222

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? Hybrid Customer Experience Example 1: Carvana.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

iVend

SEPTEMBER 14, 2021

It looks set to be a long-term trend for shoppers, who love the convenience and don’t seem to be planning to leave their screens any time soon. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience. When customers know it will be easy to return goods, they are more likely to purchase.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98

GetElastic

SEPTEMBER 15, 2021

With the disruption of COVID-19, new trends have emerged, and the eCommerce landscape is transforming. B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features.

B2B 146

B2B eCommerce Customer SEO 146

GetElastic

APRIL 28, 2022

With this trend in online shopping, the DTC eCommerce industry will only continue to grow. As DTC businesses continue to prioritize digital commerce experiences, brands are facing more market competition than ever. Through Contentful and social media, Glossier has created a strong, loyal customer base and enhanced customer experiences.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Pivotree Blog

FEBRUARY 27, 2024

By Chantal Schweizer Strong data is essential for a positive B2B customer experience. Failure in any of these areas leads to customer confusion and frustration, a trend increasingly visible in B2B. A solid 53% of consumers say that experience matters just as much as the products or services a brand provides.

Customer Experience 52

Customer Experience B2B Customer eCommerce 52

Retail TouchPoints

MARCH 8, 2024

has named four executives with extensive retail experience to top posts, including naming Frank Kerr as the company’s first-ever Chief Customer Officer. where he was one of the first 50 employees, and he’ll be responsible for driving a holistic customer experience using consumer insights, marketing, loyalty and promotions.

Customer 252

Customer Customer Loyalty Customer Experience Marketing 252

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving.

Consumer 267

Consumer Shipping Costs Customer Retention Information 267

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

Retailers are no longer just selling products; they are crafting experiences. Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. This blog explores how retailers can navigate this evolving landscape and deliver experiences that keep customers coming back.

Customer Loyalty 52

Customer Loyalty Payment Services Customer eCommerce 52

iVend

JULY 8, 2021

Trends that were ‘bubbling under’ accelerated rapidly courtesy of COVID and retail looks very different to two years ago. In-store customer experience In the new retail world, with so many shoppers having moved to online purchases, brick and mortar stores have offer something different if they’re to get customers back through the doors.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

Retail TouchPoints

NOVEMBER 6, 2024

This not only cuts into profit margins but also risks damaging the brand’s reputation; 46% of porch piracy victims said the experience negatively impacted their relationship with the retailer. This trend suggests that as urbanization expands, so too will the prevalence of porch piracy. The demographic data is also revealing.

Fulfillment 224

Fulfillment Shipping Costs Magento Consumer 224

Retail TouchPoints

AUGUST 30, 2023

Granted, executive respondents to this survey spanned retail, supermarket, consumer goods, airlines, entertainment and media and even financial services, so these results reflect a broader view of how business leaders are thinking about loyalty. But what’s happening in retail specifically?

Customer Loyalty 252

Customer Loyalty Retail Shipping Costs Financial Services 252

Smile.io

DECEMBER 14, 2021

It’s time to celebrate the brands that made shopping with them a top-notch experience. It’s time to announce the top customer loyalty programs of the year! Whatare the top customer loyalty programs of the year? This lets customers save points up for a big purchase or use just a few for a little discount.

Customer Loyalty 79

Customer Loyalty Customer Shipping Costs Outdoor 79

Retail TouchPoints

JUNE 13, 2024

The convenience and immediacy it offered set a new standard in the retail alcohol market — particularly during the pandemic — offering quick, seamless and safe purchasing experiences. Here are three key steps grocers can take to regain customer loyalty and strengthen their position in the market.

Food and Beverages 210

Food and Beverages Marketing Mobile Customer Loyalty 210

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 327

Customer Loyalty Operations Improvements Customer Experience 327

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 98

Customer Experience Retail Customer eCommerce 98

Algopix

DECEMBER 2, 2020

Customer experiences are the ultimate deciding factor that separates successful companies from the rest. And in many cases, that experience is more important than price or quality. That’s why so many organizations now use artificial intelligence (AI) to create an exceptional retail experience. Natural Language Automation.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Retail TouchPoints

SEPTEMBER 22, 2022

When we consider the methods that have successfully held onto existing customers as well as garnering new ones, there is a common theme: personalization. If the past few years have taught us anything, it’s that personalizing the customer experience is what keeps consumers coming back time and time again.

Customer Loyalty 271

Customer Loyalty Social Media Customer Experience Customer 271

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . Tiered loyalty system.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services eCommerce 143

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 220

Shipping Costs Improvements Live Chat Retail 220

Retail TouchPoints

AUGUST 19, 2024

This counterintuitive trend has sparked debate among economists, analysts and retail executives about the sustainability of current spending patterns. The Psychology Behind Pricing Besides missing out on short-term revenue, overzealous discounting efforts can erode customer trust in the long term. When will Americans stop spending?

Retail 292

Retail Customer Loyalty Consumer Social Media 292

Retail TouchPoints

SEPTEMBER 13, 2023

Fostering Trust and Maintaining Long-Term Customers Even if first-party fraud was reported to the card issuer as fraud by the customer, the retailer still has the opportunity to refund the purchase earlier and avoid the time-consuming and expensive efforts associated with processing a chargeback while maintaining a positive customer experience.

Shipping Costs 239

Shipping Costs Payment Services Banking Retail 239

Retail TouchPoints

DECEMBER 29, 2023

The consistent appeal of sneakers and sportswear has grown in recent times with customers, particularly from the Gen Z demographic , continuing to favor them as everyday items for leisure and now work. Launching incentive and loyalty programs is an effective way of appealing to the customer and their interests.

Apparel 231

Apparel eCommerce Fulfillment Order Fulfillment 231

Retail TouchPoints

MARCH 20, 2024

In addition, it allows brands to act more as advisors than salespeople, which helps build trust and long-term customer loyalty. This approach focuses on understanding and addressing the customer’s needs rather than pushing for a sale. These needs include information on current trends, knowledge about the customer (e.g.

Small Business Retail 242

Small Business Retail Recommendation Consumer Customer Data 242